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Lesson 01 Starting a meeting
Lesson 02 Telling Someone Who You Are
Lesson 03 Making a Deal
Lesson 04 Resolving Complaints
Lesson 05 Making Suggestions
Lesson 06 Making Requests
Lesson 07 Reminders
Lesson 08 Making Requests
Lesson 09 Confirming Schedule
Lesson 10 Expressing Dissatisfaction
Lesson 11 Making Apologies
Lesson 12 Explaining Yourself
Starting a meeting Lesson
01
Business Meeting
Starting a meeting
Today’s Goal
1. To get the ball rolling
(일 진행을 시작하다)
Definition
To get the meeting or discussion started
Sample
“Ok, everyone. Let’s get the ball rolling. If everyone is ready, let’s start the meeting.”
2. To open with
(~로 이야기를 열다)
Definition
To begin by talking about a certain topic
Sample
“ To open with I would like to present our first idea.”
3. Do you mind if I + [verb]?
(~을 하면 실례가 될까요?)
Sample
Question: Do you mind if I take a break?
Answer: Yes, I do! <rejecting what was asked>/ No, I don’t! <accepting what was asked>
Key Expressions
Today’s Dialogue
A : Good morning everyone. I would like to open with a recent complaint about smoking in the building.
B : Let’s get the ball rolling on this topic by first asking that gentleman to put out his cigarette.
A : This is the last straw! I can’t believe that people would actually smoke in the office!
B : In his defense, they are smoking in the designated area.
A : I would rather not be exposed to second hand smoke!
B : You are absolutely right, but since the management does not care our hands are tied.
A : Do you mind if I opened the window?
B : No, I don’t, I could use some fresh air too.
Starting a meeting Lesson
01
Business Meeting
1. Last straw 인내의 한계를 넘게 하는 것
I was upset with his work performance for a long time, but when he came four hours late without even calling,
that was the last straw.
2.In his defense… 그를 변호하자면,
In his defense, he is just following the rules.
3.Designated area 지정된 장소
The designated area is so far away so it is inconvenient.
4.Second hand smoke 간접흡연
Research shows that second hand smoke is really bad for nonsmokers.
5.Hands are tied 어쩔 수 없는
No matter what I want to do, my hands are tied because I have to follow the rules.
Voca & Idioms
A : 모두들 안녕하세요. 최근에 들어온 건물 내 흡연에 관한 불만사항으로 먼저 이야기를 시작해 볼까 합니다.
B : 저쪽에 계신 분께 담배를 꺼달라고 부탁하는 걸로 이 주제를 시작하는 건 어떨까요?
A : 진짜 참을 만큼 참았습니다! 실제로 사무실 안에서 담배를 피는 사람이 있다는 게 믿겨지지 않군요!
B : 저 분을 변호하자면, 저 분은 지정된 장소에서 담배를 피고 있는 것입니다.
A : 저는 간접흡연에 노출되고 싶지 않습니다!
B : 지당하신 말씀이에요. 하지만, 운영팀에서 신경을 쓰지 않는 이상 저희도 어쩔 수 없는 상황이에요.
A : 제가 창문을 좀 열어도 될까요?
B : 네, 그럼요. 저도 신선한 공기 좀 맡고 싶네요.
Translation
Today’s Practice
Unscramble the Words to Make Sentences
1. Let’s topic the his cigarette out rolling that this gentleman get by first asking to on ball put
________________________________________________________________________.
2. complaint with would recent to the open a smoking about like building in
________________________________________________________________________.
Let’s get the ball rolling on this topic by first asking that gentleman to put out his cigarette. I would like to open with a recent complaint about smoking in the building.
Starting a meeting Lesson
01
Business Meeting
Fill in the blanks with the words in the box
(A) (B)
1. Do you mind if I borrow your pencil ?
2. Do you mind if I ___________________ _____________________ ?
3. Do you mind if I ___________________ _____________________ ?
4. Do you mind if I ___________________ _____________________ ?
5. Do you mind if I ___________________ _____________________ ?
(A) (B)
Practice Conversation
- Now practice using as many expressions from today
Choose one of the three given situations
Someone asks his or her boss for some vacation time…
Someone asks his or her coworker to sit next to them…
Someone asks his or her friend to eat at a particular restaurant…
Borrow your pencil
Take my schedule
Change your umbrella
Use your car
Try something
Telling Someone Who You Are Lesson
02
Business Meeting
Telling Someone Who You Are
Today’s Goal
1. I am responding to…
(~에 대한 답변입니다)
Definition
Telling why you are speaking in a meeting
Sample
A. I am responding to your call from yesterday.
B. I am responding to the request from the Human Resource Department.
2. I am the person who + [past verb]…
(저는~했던 사람입니다)
Definition
Describing who you are
Sample
A. I am the person who stopped by your office the other day.
B. I am the person who called you on Monday.
3. I was referred to you by…
(~에게서 소개 받았습니다)
Definition
Explaining who told you about them
Sample
A. I was referred to you by my colleague.
B. I was referred to you by Mr. Richards from Marketing.
Key Expressions
Today’s Dialogue
A : Hello?
B : Hi, how may I help you?
A : I am responding to the ad left on my desk about the managerial position.
B : Oh great, I am the person who left it in your office.
A : I really appreciate you forwarding the information to me.
B : It’s completely my pleasure. I was referred to you by my supervisor and told you were a very competent manager.
A : Well I hope that I do not disappoint your high expectations of my work abilities.
B : I am sure that you will do a great job. Well then I will talk to you later.
A : Ok, have a great day.
Telling Someone Who You Are Lesson
02
Business Meeting
1. Forward the… ~를 전달하다
Please forward me the information by email when you receive it.
2. It’s completely my pleasure 저의 기쁨입니다
It’s completely my pleasure so feel free to ask me again any time.
3. Competent 유능한
John Park was a very competent worker so he was promoted very quickly.
4. High expectations 큰 기대감
He graduated first in his class from Harvard University, so everyone at his new job had high expectations of him.
Voca & Idioms
A : 저기요.
B : 네, 무엇을 도와드릴까요?
A : 누군가가 제 책상에 두고 간 관리직 광고에 대해 답하려고 왔습니다.
B : 아, 좋아요. 제가 당신 사무실에 그 광고지를 두고 왔거든요.
A : 저한테 정보를 전달해 주셔서 정말 감사하게 생각합니다.
B : 저의 기쁨이죠. 제 상사가 당신에 대해 언급하고, 당신이 정말 유능한 매니저라고 얘기해 주셨어요.
A : 저의 업무능력에 대해 갖고 계신 높은 기대치를 제가 실망시키지 않았으면 좋겠네요.
B : 훌륭히 해내실 거라고 믿어요. 그러면 이후에 저랑 다시 얘기 나누시죠.
A : 네. 좋은 하루 보내세요.
Translation
Today’s Practice
Unscramble the words to make coherent sentences
1. about I to desk the ad left the am managerial my responding position on
I / am / _____ / _____ / _____ / _____ / left / _____ / _____ / _____ / about / _____ /
_____ / _____.
2. well I hope that I do not disappoint your high expectations of my work abilities
Well / I / _____ / _____ / _____ / _____ / not / _____ / _____ / _____ / expectations / _____ /
_____ / _____ / _____.
I am responding to the ad left on my desk about the managerial position. Well I hope that I do not disappoint your high expectations of my work abilities.
Telling Someone Who You Are Lesson
02
Business Meeting
Fill in the blanks with correct situations
1. I am responding to your request about lower costs .
2. I am responding to ___________________________.
3. I am the person who ___________________________.
4. I am the person who ___________________________.
5. I was referred to you by ___________________________.
6. I was referred to you by ___________________________.
Practice Conversation
- Now practice using as many expressions from today
Choose one of the three given situations
Calling about moving offices
Calling about hiring a new employee
Calling about a missed meeting
Making a Deal Lesson
03
Business Meeting
Making a Deal
Today’s Goal
1. I’m in the market for…
(~를 사려고 합니다)
Definition
When someone or a company is trying to buy something
Sample
A. I’m in the market for a new house.
B. I’m in the market for a small company to acquire.
2. We hope to reach…
(~에 도달하면 좋겠습니다)
Definition
When there is a desire to agree with something
Sample
A. We hope to reach a speedy conclusion to our negotiations.
B. We hope to reach a mutually beneficial end to our talks.
3. We can offer you…
(~해드릴 수 있습니다)
Definition
Explaining to someone what the other can do for them
Sample
A. We can offer you a better deal than all other competitors.
B. We can offer you a 50% discount if you buy in bulk.
Key Expressions
Today’s Dialogue
A : Let’s all get down to business. We at Jensen Electronics are in the market for a cloud computing company.
B : Well you’ve come to the right place because we are currently the fastest growing cloud computing start-up company.
A : Could you give us a ballpark number that you are looking for? We hope to reach an agreement by the end of the
week.
B : Unfortunately, since our company is already in the black and actually increasing revenue every quarter we can offer
you only a very small discount on our asking price.
A : I am sure that we can come to an agreement as long as you give us a realistic number.
B : We all hope for a mutually beneficial conclusion to our negotiations.
Making a Deal Lesson
03
Business Meeting
1. Get down to business 일을 시작하다
If I could have everyone’s attention, I would like to get down to business.
2. Come to the right place 잘 찾아오다
You have come to the right place. We have exactly what you are looking for!
3. Start-up company 신생 회사
Start-up companies are being created these days with money from a lot of different types of investors.
4. Ballpark number 대략적인 액수나 금액
I prefer knowing a ballpark number for the value of the car so that I can prepare the money beforehand.
5. In the black (경영이) 흑자인
After four years of losing money, the company was finally in the black and making a profit.
6. Mutually beneficial 상호 이익의
The best relationships are mutually beneficial because everyone wins.
Voca & Idioms
A : 다시 비즈니스로 돌아가 보죠. 저희 젠슨 전자회사는 클라우드 컴퓨팅회사를 인수하는 데에 관심이 있습니다.
B : 딱 맞는 곳으로 잘 찾아 오셨네요. 저희가 현재 가장 빠르게 성장하고 있는 클라우드 컴퓨팅 신생 회사입니다.
A : 저희가 찾는 것에 대한 대략적인 금액을 알려주실 수 있나요? 이번 주말 까지는 합의에 도달하고자 하는데요.
B : 저희 회사가 이미 흑자 상태이고, 매 분기마다 수입이 증가하고 있어서 안타깝게도 제안 가격에서 아주 적은 할인만 적용해
드릴 수 있습니다.
A : 현실적인 금액으로만 제시해 주신다면 합의할 수 있을 거라고 생각합니다.
B : 저희 모두는 상호간에 이익이 되는 결론으로 협상을 맺고 싶습니다.
Translation
Today’s Practice
Use the choices from the box to fill in the blanks
1. [Buying a new car]
A. Welcome to Star Motors, how can I help you?
B. ____________________________________.
2. [Desiring good results]
A. ____________________________________.
B. I totally agree, we have indeed worked very hard.
3. [Asking for a discount]
A. Can you give me a lower price if I buy in bulk?
B. ____________________________________.
• I’m in the market for…
• We hope to reach…
• We can offer you…
Making a Deal Lesson
03
Business Meeting
Fill in the blanks with the correct situations
1. I’m in the market for a new house for my family .
2. I’m in the market for .
3. We hope to reach .
4. We hope to reach .
5. We can offer you .
6. We can offer you .
Practice Conversation
- Have a conversation with your instructor about wanting to buy a new truck for a shipping company
Use “I’m in the market for…”
Resolving Complaints Lesson
04
Business Meeting
Resolving Complaints
Today’s Goal
1. If you’re not satisfied…
(만일 만족하지 않으시면)
Definition
Telling someone who is not happy what they can do
Sample
A. If you’re not satisfied we can send you a brand new one.
B. If you’re not satisfied please let our employee know immediately.
2. You can exchange…
(~을 교환하실 수 있습니다)
Definition
Explaining that someone can change something they don’t want for something else
Sample
A. You can exchange it for any other product in our store.
B. You can exchange the defective device for a new one.
3. We’ll compensate you for…
(~에 대해 보상하겠습니다)
Definition
Telling someone that the costs will be paid for
Sample
A. We’ll compensate you for the damage caused by the flood.
B. We’ll compensate you for all the hardship caused by our mistake.
Key Expressions
Today’s Dialogue
A : Hello, can I speak with the manager?
B : Certainly, but what is the problem? If you’re not satisfied with a purchase, I am authorized to give you a refund or
an exchange.
A : I purchased a new stereo system last week but it short circuited and started a fire in my living room!
B : Oh my goodness! I hope there wasn’t too much damage to your living room. You can exchange the burnt stereo for
any other item in our store.
A : I’m glad that there isn’t a lot of red tape in resolving this issue.
B : We are just happy that you are safe and that we can help. We’ll compensate you for any damage that was caused
by our product.
A : Thank you so much, once again it is great that we can see eye to eye on this unfortunate situation.
Resolving Complaints Lesson
04
Business Meeting
1. Short circuit 합선
Be careful not to put water on the plug or else it will short circuit.
2. Red tape 주로 관공서의 불필요한 절차
Most government organizations take a long time to do things because there is a lot of red tape involved in
government work.
3. See eye to eye ~에 대해 의견이나 마음이 일치하다
I get along with my supervisor because we see eye to eye on everything we do.
Voca & Idioms
A : 여보세요, 매니저분과 통화할 수 있을까요?
B : 물론이죠, 하지만 무엇이 문제인지 먼저 말씀해 주실 수 있나요? 구매에 만족하지 못하시는 거라면 제가 환불이나 교환을
해드릴 수 있습니다.
A : 지난 주에 새 오디오를 샀는데, 합선이 생겨서 거실에서 불이 났어요.
B : 이럴 수가! 거실에 너무 큰 피해가 없었기를 바랍니다. 타버린 오디오를 매장에 있는 어떤 물품과도 교환하실 수 있습니다.
A : 이 문제를 해결하는 데에 있어서 불필요한 절차가 필요하지 않아서 정말 좋네요.
B : 저희는 그저 고객님께서 안 다치셨고 저희가 도와 드릴 수 있다는 걸로 기쁩니다. 저희 제품으로 인해 생긴 어떤 피해라도
보상해 드리도록 하겠습니다.
A : 다시 한 번 감사 드립니다. 이 불행한 상황에 대해 의견이 일치해서 다행이네요.
Translation
Today’s Practice
Unscramble the words to make coherent sentences
1. please not satisfied know let immediately If our employee you’re
If / you’re / _____ / _____ / please / _____ / _____ / _____ / _____ / _____ .
2. for compensate caused you for damage by the We’ll flood for
We’ll / compensate / _____ / _____ / the / _____ / _____ / _____ / _____ / _____.
If you’re not satisfied please let our employee know immediately. We’ll compensate you for the damage caused by the flood.
Resolving Complaints Lesson
04
Business Meeting
Fill in the blanks with correct situations
1. If you’re not satisfied _ you can bring it back anytime .
2. If you’re not satisfied ___________________________.
3. You can exchange ___________________________.
4. You can exchange ___________________________.
5. We’ll compensate you for ___________________________.
6. We’ll compensate you for ___________________________.
Practice Conversation
- Have a short conversation with your instructor about being unhappy with a recent purchase.
Client is complaining about marketing advice given by the company
Be the company employee to respond to the complaints
Making Suggestions Lesson
05
Business Meeting
Making Suggestions
Today’s Goal
1. Let me give you…
(~을 말씀 드리겠습니다)
Definition
Offering to give something
Sample
A. Let me give you my perspective on this.
B. Let me give you some advice on hiring the perfect employee.
2. I suggest that…
(~을 제안합니다)
Definition
Advising about something
Sample
A. I suggest that we divide the work evenly to avoid any conflict.
B. I suggest that everyone asks any questions after the presentation.
3. We’re expecting…
(~로 전망하고 있습니다)
Definition
Telling someone what to expect in the future
Sample
A. We’re expecting a record number of people at the event.
B. We’re expecting a huge profit in the third quarter.
Key Expressions
Today’s Dialogue
A : Hello Mr. Burke. I am a new employee and I was wondering if you had some time to give me some advice.
B : Certainly, come have a seat. What are you having trouble with?
A : I am having trouble getting along with my peers. I don’t want to rock the boat but I cannot agree with some of their
actions.
B : Let me give you a worst-case scenario of you not getting along with your colleagues; you will eventually be fired.
A : I totally agree and so I am very worried.
B : I suggest that you go out for some lunch or dinner with them to get to know them. If you start off on the wrong foot
with them, then it will be impossible to recover the relationship later.
A : I know that is what I should do, but it is so difficult.
B : Always remember to think big. Even if it is hard now, your future will be easier. We’re expecting some restructuring
in a couple of months, so you better make some changes quickly.
Making Suggestions Lesson
05
Business Meeting
1. Peer (주로 동년배의)또래집단
It is important to get along with your peers at work since you will be working the closest with them.
2. Rock the boat 문제를 일으키다
Employees who rock the boat too much will eventually be fired.
3. Start off on the wrong foot 잘못 시작하다
A good first impression is very important so that you do not start off on the wrong foot.
4. Think big 큰 관점으로 넓게 생각하다
CEO’s must try to think big and not focus too much on the minor details.
Voca & Idioms
A : 안녕하세요 버크씨. 저는 신입사원인데 혹시 저에게 조언 좀 해주실 시간이 되시는지요?
B : 물론이죠. 여기 앉으세요. 무엇이 문제이죠?
A : 제 동료들이랑 어울리는 데에 문제를 겪고 있어요. 문제를 일으키기는 싫은데 그들이 하는 몇 몇 행동에 동의하지 못하겠어요.
B : 동료들과 어울리지 못할 때 생길 수 있는 최악의 상황에 대해서 조언해 드릴게요. 당신이 해고될 수도 있어요.
A : 전적으로 동의합니다. 그래서 매우 걱정이 돼요.
B : 동료들이랑 점심이나 저녁식사를 하면서 그들을 알아가는 게 좋을 것 같아요. 처음부터 잘못 시작하면, 그 관계를 회복하는 건
불가능하게 될 거에요.
A : 저도 그게 제가 해야 할 일인 걸 알지만, 너무 어렵습니다.
B : 큰 관점으로 넓게 생각해야 한다는 걸 항상 기억하세요. 지금 당장은 어려워도 미래는 더 나아질 거에요. 몇 달 안으로 구조조정이
있을 예정이니까 빨리 몇 가지 변화를 시도해야 할 거에요.
Translation
Today’s Practice
Practice using the phrases in the box in these given situations.
1. [Offering some help]
A. ____________________________________.
B. Thank you so much!
2. [Giving some advice]
A. Should I go to the company that pays more or is bigger?
B. ____________________________________.
3. [New shipment tomorrow]
A. ____________________________________.
B. Well then I better prepare the loading area for the shipment.
• Let me give you…
• I suggest that…
• We’re expecting…
Making Suggestions Lesson
05
Business Meeting
Fill in the blanks with the correct situations
1. Let me give you some help for that report .
2. Let me give you .
3. I suggest that .
4. I suggest that .
5. We’re expecting .
6. We’re expecting .
Practice Conversation
- Have a short conversation with your instructor about asking for and giving some advice.
Ask for some help with planning a meeting about sales.
Making Requests Lesson
06
Business Meeting
Making Requests
Today’s Goal
1. Could you send…to…?
(~로~를 보내 주시겠어요?)
Definition
Asking to be sent something
Sample
A. Could you send the documents to Mr. Rodger?
B. Could you send extra beverages to the conference room?
2. I’m having a problem with…
(~에 문제가 있어서요)
Definition
Telling another about a problem that you have
Sample
A. I’m having a problem with inputting the data.
B. I’m having a problem with getting in touch with our customer.
3. I’d like to extend…
(~을 연장하고 싶어요)
Definition
Offering to make something longer
Sample
A. I’d like to extend the deadline until Friday.
B. I’d like to extend our promotional period for another month.
Key Expressions
Today’s Dialogue
A : Alright everyone, let’s get the ball rolling on this meeting.
B : I would like to start by saying that I’m having a problem with finalizing this contract because there are too many
backroom deals going on.
A : We’ve got to make sure to get out in front of this problem. We don’t want to come up short from what we agreed
upon.
A : Could you send a copy of the contract to my email? I want to go over it so that there are no parts where our hands
are tied.
B : Going through that long contract is going to take a long time.
A : Well then I’d like to extend the deadline for another three weeks so we can make sure we iron out all the details.
Making Requests Lesson
06
Business Meeting
1. Get the ball rolling ~을 시작하다
The group was finally able to get the ball rolling on the meeting after delaying for over three hours.
2. Backroom deal 뒷방 거래
There were too many backroom deals at the company that the government finally started an investigation.
3. Get out in front 주도적으로 나서다
The managers worked hard to get out in front of the situation to avoid a bigger problem later.
4. Come up short ~에 미치지 못하다
Even though the employee tried his best, it was not enough and he came up short.
5. Hands are tied 손발이 묶여있는, 이도 저도 못하는
The rules are very clear about what a manager can do so their hands are tied.
6. Iron out 해결하다, 바로 잡다
It is always important to iron out all the details before going into a big meeting so that there are no mistakes and
misunderstandings.
Voca & Idioms
A : 자, 여러분. 이제 미팅을 시작해 보도록 하죠.
B : 너무 많은 뒷방 거래가 오가고 있어서 계약을 마무리 짓는 데에 어려움을 겪고 있다는 걸로 이야기를 시작하면 좋겠습니다.
A : 이 문제를 주도적으로 나서서 해결해야 합니다. 저희가 동의한 것들에 못 미치는 일이 없기를 다들 바라시겠죠.
B : 계약서의 사본을 제 메일로 보내주시겠어요? 우리가 이도 저도 못하고 있는 부분이 없나 점검해 보려고요.
A : 그 긴 계약서를 살펴 보시려면 시간이 오래 걸릴 거에요.
B : 그렇다면 우리가 모든 세부사항을 바로 잡을 수 있도록 데드라인을 3주 연장했으면 합니다.
Translation
Today’s Practice
Fill in the blanks with the appropriate phrases from the given box
1.
A. _____________________ getting a meeting together with Mr. Simmons.
B. Let me check on his schedule and try to help you make an appointment.
2.
A. I just signed a new contract with Blackwater Corp.
B. _____________________ a copy to me?
3. [New shipment tomorrow]
A. _____________________ the sale for another week.
B. That would give our customers more time to buy our products.
• Could you send…to…
• I’m having a problem with…
• I’d like to extend…
Making Requests Lesson
06
Business Meeting
Fill in the blanks with the correct situations
1. Could you send ___________________________ .
2. Could you send ___________________________ .
3. I’m having a problem with ___________________________ .
4. I’m having a problem with ___________________________ .
5. I’d like to extend ___________________________ .
6. I’d like to extend ___________________________ .
Practice Conversation
- Role-play the following situations using the phrases we learned today
[Situation1]
A asks B to send the sales report to her email.
However, B explains that he is having problems signing into his email.
[Situation2]
A wants to extend the time of the deadline.
So, B asks for an updated schedule to be sent to him.
Reminders Lesson
07
Business Meeting
Reminders
Today’s Goal
1. I want to remind you…
(~를 다시 알려드리고자 합니다)
Definition
Making sure someone did not forget
Sample
“I want to remind you the payment is due in three weeks.”
2. Payment must be made…
( ~대금결제는~되어야 합니다)
Definition
Telling someone when something needs to be paid for
Sample
“Payment must be made within three business days or else there will be a fine.”
3. We’ll be forced to…
(~할 수밖에 없습니다)
Definition
Telling someone what actions I will have to take
Sample
“We’ll be forced to cancel our account with your company if payment is not received.”
Key Expressions
Today’s Dialogue
A : Welcome everyone to today’s meeting. I want to remind you that all client bills are due by the end of the month.
B : What is at stake if our client is unable to pay the full balance?
A : Payment must be made promptly and if not we will have to impose a late fee.
B : I am worried in today’s cut-throat economy that other companies would be able to offer more lenient conditions
and we could lose our clients.
A : Unfortunately, we’ll be forced to incur some losses but we must make sure that our customers pay on time
B : But what if all the hard work we invested on gaining these clients goes down the drain?
A : It’s ok, we will have a new promotional campaign in full swing soon, which will bring in many more clients.
Reminders Lesson
07
Business Meeting
1. At stake 성패가 달려 있는, 위태로운
I don’t think our clients realize what is at stake, if we fail then the company will go bankrupt.
2. Cut-throat 치열한
Employees have to be careful and work hard in today’s cut-throat economy because they can be fired at any time.
3. Lenient 관대한
My boss is too lenient so all his subordinates take advantage of his kindness.
4. Goes down the drain 수포로 돌아가다
Everything goes down the drain if you are not careful in life.
5. In full swing 한창 진행 중인
The sale was in full swing during the week so everything in the store of over 70% off.
Voca & Idioms
A : 오늘 회의에 참석하신 모든 문들을 환영합니다. 모든 고객님들의 고지서 납부일이 이번 달 말이라는 걸 상기 시켜드립니다.
B : 만약 고객들이 대금 전액을 납부하실 수 없다면 어떤 것들이 문제가 되나요?
A : 대금 납부는 신속하게 이루어져야 하고 그렇지 않을 경우, 연체료를 물려야 합니다.
B : 오늘날처럼 치열한 경제상황 속에서 다른 회사들은 더 관대한 조건을 제공하는데, 저희는 고객들을 잃을까 걱정되는 군요.
A : 불행하게도, 약간의 손실이 발생할 수 밖에 없을 듯 하지만, 반드시 고객들이 제때 납부를 하게 하도록 해야 합니다.
B : 그렇지만, 이 고객들을 얻기 위해 저희가 그렇게 열심히 일한 것들이 다 수포로 돌아간다면요?
A : 괜찮습니다. 저희에게 더 많은 고객들을 가져다 줄 새로운 홍보 캠페인을 곧 활발히 진행 할 예정입니다.
Translation
Today’s Practice
Unscramble the words to make coherent sentences
1. promptly if must we have fee and not made late be will to impose Payment a
_____ / _____ /_____ / made / promptly / _____ /_____ / _____ /_____ / _____ /_____ / _____
/_____ / _____ /_____ / fee .
2. I three to weeks you payment is remind due in want the
I /_____ /_____ / remind /_____ /_____ /_____ /_____ /_____ /_____ /_____ / weeks .
Payment must be made promptly and if not we will have to impose a late fee
I want to remind you the payment is due in three weeks
Reminders Lesson
07
Business Meeting
Fill in the blanks with the appropriate situations
1. I want to remind you the due date has been changed to Monday.
2. I want to remind you __________________________________ .
3. Payment must be made __________________________________ .
4. Payment must be made __________________________________ .
5. We’ll be forced to __________________________________ .
6. We’ll be forced to __________________________________ .
Practice Conversation
- Role-play the following situations using the phrases we learned today
[Situation1]
A wants to remind B about a meeting on May 25th.
However, B has a seminar on that date so he will have to cancel the seminar.
[Situation2]
A is telling B the payment is due on May 5th.
However, B reminds A that May 5th is a national holiday so that banks are closed.
Making RequestsLesson
08
Business Meeting
Making Requests
Today’s Goal
1. We'd like to...
(~저희는 ~하고 싶습니다)
Definition
Expressing a desire to do something
Sample
A. We'd like to ask if you could fill in for Mr. Park.
B. We'd like to request an approval of the proposal as soon as possible.
2. I'd be grateful if you could...
(~해주시면 감사하겠습니다)
Definition
Asking in a polite way and also showing gratitude
Sample
A. I'd be grateful if you could recommend me for the promotion.
B. I'd be grateful if you could submit the report by next Monday.
3. Could you send me...?
(~을 제게 보내주시겠습니까?)
Definition
Asking someone to forward something to them
Sample
A. Could you send me the documents by the end of the day?
B. Could you send me the samples before Wednesday?
Key Expressions
Today’s Dialogue
A : To start off with I'd like to wish everyone a happy Friday!
B : On that note, I'd be grateful if you could extend our deadlines by two days.
A : Certainly, actually let’s extend it by a week. But could you send me a preliminary report by Tuesday?
B : I did not expect such generosity, you caught me off guard. I will get you the report ASAP.
A : I know how hard everyone is working, going the extra mile for the company.
B : I really appreciate the gratitude shown by the company for all our effort.
A : It's the least I can do for everyone.
Making Requests Lesson
08
Business Meeting
1. On that note 그 측면에서
What a great presentation, and on that note let’s end the meeting when everyone is happy.
2. Catch someone off guard ~의 허를 찌르다
I did not expect him to come so early, it caught me off guard.
3. ASAP 가능한 한 빨리
The report is very urgent so I will need it submitted ASAP.
4. Go the extra mile 특별히 애쓰다
He is such a hard worker that he always goes the extra mile for his company.
Voca & Idioms
A : 행복한 금요일을 바라며 시작해 보겠습니다.
B : 그런 측면에서, 마감기한을 이틀만 연장해 주시면 정말 감사하겠습니다.
A : 물론이죠. 그냥 일주일을 연장하도록 하죠. 그래도 1차 보고서는 화요일까지 보내 주실 수 있나요?
B : 그 정도의 관용까지는 기대 못했는데, 허를 찌르셨군요. 보고서는 최대한 빨리 드리도록 하겠습니다.
A : 다들 회사를 위해 특별히 애쓰면서 얼마나 열심히 일하시는 지 알아요.
B : 저희 노력을 회사가 알아주시니 정말 감사하네요.
A : 이게 제가 할 수 있는 최소한의 일인걸요.
Translation
Today’s Practice
Unscramble the words to make coherent sentences
1. proposal we'd to request an as approval possible of the soon as like
We’d / like /____ /____ /____ /____ /____ /____ /____ / as / soon /____ /____ .
2. could documents send me the the by the you end of day?
Could /____ / send /____ /____ /____ /____ /____ / end /____ /____ /____ ?
We’d like to request an approval of the proposal as soon as possible.
Could you send me the documents by the end of the day?
Making Requests Lesson
08
Business Meeting
Fill the blanks using the expressions below
1. I just lost Mrs. Jenson’s number again. _____________ me her number?
2. __________ give you some because it seems that you are struggling a lot.
3. __________________ come by the office in the morning because I need to ask you a favor.
Practice Conversation
- Role-play the following situations using the phrases we learned today
[Situation1]
A wants to change the meeting schedule from Tuesday to Friday, the same time.
B wants, however, to receive a permission e-mail from his boss first.
[Situation2]
A asks B to send a confirmation e-mail of the project.
However, B asks if he can send it tomorrow.
a. We’d like to… b. I’d be grateful if you could… c. Could you send me…
Confirming Schedule Lesson
09
Business Meeting
Confirming Schedule
Today’s Goal
1. It will take (Time) to...
(~하는데~가 걸릴 겁니다)
Definition
Telling someone how long a task will take
Sample
A. It will take four days to finish the project.
B. It will take a month to compile the data.
2. I'll get back to you after...
(~한 후에 연락 드리겠습니다)
Definition
Letting someone know when you will contact them back
Sample
A. I'll get back to you after I confirm all the details.
B. I'll get back to you after the holidays.
3. Please feel free to...
(언제든 편하게~하세요)
Definition
Making someone feel comfortable coming to you for something
Sample
A. Please feel free to contact me with any issues.
B. Please feel free to share any new ideas with me.
Key Expressions
Today’s Dialogue
A : We have had several scheduling conflicts with our production. So I would like to confirm everyone's deadlines.
B : Ok, well for my project, it will take at least two more weeks to completely finish.
A : That's great! Could you give me a call when it is done?
B : I'll get back to you after the holidays to confirm the final date.
A : Make sure that you do not get delayed because we have no time to lose.
B : It's a safe bet that there won't be any unforeseen delays.
A : That's a relief because I was about to throw in the towel on the whole project.
B : I will do my best to avoid that situation.
A : Thank you very much for all your hard work. Please feel free to call me at any time if you have any questions.
Confirming Schedule Lesson
09
Business Meeting
1. No time to lose 우물쭈물할 시간이 없는
The deadline is in an hour so we have no time to lose.
2. Safe bet 틀림없이 이기는 내기, 확실한 것
It's a safe bet that Mr. Richards' company will continue to be our client because they have been with us for 25 years.
3. Unforeseen 예측하지 못한, 뜻밖의
The unforeseen problem shocked everyone because it was so unexpected.
4. Throw in the towel 패배를 인정하다
After losing money for the past three quarters, the company finally had to throw in the towel.
Voca & Idioms
A : 생산 계획에 있어 몇 가지 충돌이 있었습니다. 그래서 모두의 마감기한을 확인해 보고자 합니다.
B : 네. 제 프로젝트는 완성하기 위해서 적어도 2주 이상은 걸릴 듯 합니다.
A : 좋네요! 끝내면 전화 한 통 해주시겠어요?
B : 최종 날짜 확인을 위해서 휴일 끝나고 다시 연락 드리겠습니다.
A : 우물쭈물할 시간이 없기 때문에 절대 지연되지 않도록 해주세요.
B : 뜻밖의 지연이 없을 거라는 것은 확실합니다.
A : 이 프로젝트를 포기하기 직전이었는데 다행이네요.
B : 그 상황만큼은 피하기 위해 최선을 다하겠습니다.
A : 열심히 일해주셔서 정말 감사해요. 질문이 있으시면 언제든지 저한테 전화 주세요.
Translation
Today’s Practice
Reorder the conversation so that it makes sense
A. That’s a relief. Could you let me know when it is done?
B. Thank you so much for your assistance.
C. You are welcome. Please feel free to call me if you have any questions.
D. Two weeks should not be a problem. I was worried that it would take longer.
E. Of course. I’ll get back to you after the project is completely done.
F. The project is almost done but it will take another two weeks to fully edit.
G. There is nothing to worry about because I have my fastest employees working on it.
Correct Order : → → → → → → →
F → D → G → A → E → B → C
Confirming Schedule Lesson
09
Business Meeting
Create sentences using the phrases that you learned
1. It will take three months to finish the construction .
2. It will take ______________ to ______________________.
3. I’ll get back to you after____________________.
4. I’ll get back to you after ___________________.
5. Please feel free to _______________________.
6. Please feel free to _______________________.
Practice Conversation
- Role-play the following situations using the phrases we learned today
[Situation1]
A explains that it will take three weeks to finish the project.
So, B suggests A to ask him for help at any time.
[Situation2]
A tells B it will take two more hours to finish the report.
However, B says that he will get back to A after asking their boss.
Expressing Dissatisfaction Lesson
10
Business Meeting
Expressing Dissatisfaction
Today’s Goal
1. I don't believe it's...
(~같지 않습니다)
Definition
Not agreeing with something that has been said
Sample
A. I don't believe it's the correct way to overcome this situation.
B. I don't believe it's a good idea to make the client take responsibility of the costs.
2. I don't understand why...
(왜~하는지 납득이 안 되네요)
Definition
Not being able to comprehend what is going on
Sample
A. I don't understand why the costs have increased so much.
B. I don't understand why we can't bring in a subcontractor for this project.
3. I'm afraid we can't...
(죄송하지만 저희는~할 수 없습니다)
Definition
Rejecting someone is a very polite way
Sample
A. I'm afraid we can't go forward with our agreement.
B. I'm afraid we can't give you any more discounts unless we get a guarantee.
Key Expressions
Today’s Dialogue
A : In light of the recent problems we have been having with Superstar Electronics, we will have to cancel our
agreement.
B : First, I would like to sincerely apologize for the negative situation that has recently arisen. But I believe that we can
come up with a mutually beneficial solution.
A : I don't believe it's possible to overcome the problems that we have been having. I don’t understand why the costs
have increased so much.
B : It is true that the writing on the wall shows severe economic problems for both our companies but I believe that we
should touch base with all the groups involved to find a win-win situation.
A : I'm afraid we can't afford to stay in this unprofitable relationship any longer.
B : It's unfortunate that you insist on standing your ground on this problem. We will miss our business relationship
together.
A : Thank you for understanding and I hope only the best for you and your company.
Expressing Dissatisfaction Lesson
10
Business Meeting
1. In light of ~를 고려해 볼 때
In light of all the negative comment, we will be discontinuing that particular product.
2. Arisen 발생한
A lot of problems have arisen in the past but we were able to successfully overcome them.
3. Writing on the wall 불길한 조짐
The writing on the wall clearly showed that the company would go bankrupt months before it actually happened.
4. Touch base ~와 다시 접촉하다
It is very important to touch base with coworkers once in a while so that they do not forget who you are.
5. Stand one's ground 견지하다, 고수하다
It is very important to stand one's ground when they are asked to do unethical things at work.
Voca & Idioms
A : 슈퍼스타 전자와 겪고 있는 문제를 고려해 볼 때, 저희는 계약을 취소해야 합니다.
B : 먼저, 최근에 발생한 부정적 상황에 대해 진심으로 사과 드립니다. 하지만, 상호 이익이 될 수 있는 해결책을 찾을 수 있을 거라고
믿습니다.
A : 저희가 겪어 온 문제를 극복하는 건 불가능 하다고 생각됩니다. 어떻게 가격이 그렇게 급상승 할 수 있는지 이해가 되지 않습니다.
B : 양 쪽 기업의 심각한 경제 문제에 대한 불길한 조짐이 보이는 건 사실입니다. 하지만, 모두에게 유리한 상황을 위해 관련 된 모든
업체와 다시 접촉을 시도해야 한다고 생각합니다.
A : 유감스럽지만 수익성이 없는 관계를 유지하는 것을 저희는 더 이상 감당 할 수 없습니다.
B : 이 문제에 있어서 그쪽 주장을 고수하시는 게 안타깝습니다. 함께 했던 사업 관계가 그리울 것입니다.
A : 이해해 주셔서 감사하고, 당신과 귀사에 좋은 일만 있기를 바랍니다.
Translation
Today’s Practice
Unscramble the words to make coherent sentences
1. afraid forward agreement we go with I'm our can't.
I’m / _____ /_____ / can’t / _____ / _____ / _____ / _____ / agreement .
2. the correct it's overcome don't way I situation to this believe.
I / _____ / believe / _____ / _____ / correct / _____ / _____ / _____ / _____ / situation .
I’m afraid we can’t go forward with our agreement
I don’t believe it’s the correct way to overcome this situation
Expressing Dissatisfaction Lesson
10
Business Meeting
Complete the conversation using the expressions below and act it out with your instructor
A: ________________________ a good idea to solve the problem.
B: I agree that it is not a good idea but there is no other option.
A: _________________________ it’s so difficult to lower the price by 10%.
B: The price decrease might seem small to us, but for a small company like CMR Corporation, it could be a substantial
amount
A: _________________________ continue with the contract if CMR does not find a way to lower the price.
Practice Conversation
- Role-play the following situations using the phrases we learned today
[Situation1]
A explains that they cannot offer the same discount as before.
However, B does not understand why the policy has changed.
[Situation2]
A does not believe that the shipment hasn’t been made yet.
However, B says that there is nothing that they can do because the shipping is handled by a different company.
a. I’m afraid we can’t… b. I don’t believe it’s…. c. I don’t understand why…
Making Apologies Lesson
11
Business Meeting
Making Apologies
Today’s Goal
1. Please accept our apologies for...
(~에 대해 정중히 사과드립니다)
Definition
Saying sorry in a very humble way
Sample
A. Please accept our apologies for the defective products.
B. Please accept our apologies for not returning your call quickly.
2. We should have + p.p.
(~했어야 했습니다)
Definition
Admitting a mistake and taking responsibility for not acting
Sample
A. We should have anticipated the downturn in the commodities market.
B. We should have been ready for that situation.
3. We'll make sure...not...
(절대~하지 않도록 하겠습니다)
Definition
Assuring the other person the same mistake will not repeat
Sample
A. We'll make sure this problem does not affect your company.
B. We'll make sure a delay will not occur again in the future.
Key Expressions
Today’s Dialogue
A : I would like to talk about the recent situation where employees are coming to work late.
B : Please accept our apologies for not coming to the office promptly.
A : This is a serious problem because when a few people are not on time, the entire group cannot start their work on
time leading some to even sever ties with each other.
B : We should have thought about how our actions would have affected our coworkers.
A : This is the last warning that I will be giving your group about this problem.
B : We'll make sure that everyone is not late anymore and guarantee smooth sailing in the future.
A : I appreciate your assistance with this situation and make sure to keep your team on their toes.
Making Apologies Lesson
11
Business Meeting
1. Smooth sailing 순탄한 것, 마음 편한 상황
Since I was preparing for the project for over two months, when it actually started it was smooth sailing.
2. Sever ties 관계를 단절하다
After the horrible customer service, I had no problems severing ties with the company.
3. On your toes 긴장을 늦추지 않다
The company was firing so many employees that everyone was on their toes.
Voca & Idioms
A : 직원들이 지각을 하는 최근 상황에 대해서 이야기를 하고자 합니다.
B : 제 시간에 출근하지 못했던 거에 대해 사과 드립니다.
A : 소수의 사람들이 제 시간이 오지 않으면, 서로 간의 관계까지 단절시키면서 전체 직원들이 제때에 일을 시작할 수 없기 때문에
이것은 매우 심각한 문제입니다.
B : 저희의 행동이 동료 직원들에게 어떤 영향을 미치는지 생각을 했었어야 했습니다.
A : 이 문제에 대해서 당신의 팀에게 주는 마지막 경고입니다.
B : 더 이상 단 한 명도 늦는 일이 없도록 하겠고, 후에는 다 순탄하게 진행될 수 있도록 약속 드리겠습니다.
A : 이 상황에 협조해주셔서 감사 드리고, 반드시 팀원들이 긴장을 늦추지 않도록 해주세요.
Translation
Today’s Practice
Find the correct order for the following sentences
A. If we had previously organized everything, then there would be no problems and everything would be smooth
sailing.
B. Once again we would like to apologize and we we’ll make sure a delay does not happen again in the future.
C. We should have organized everything better before we moved so that we didn’t lose any documents.
D. Please accept our apologies for the delay. We moved our headquarters and some of the files were misplaced.
Correct Order : → → → →
D → C → A → B
Making Apologies Lesson
11
Business Meeting
Complete the sentences
1. Please accept our apologies for the late response .
2. Please accept our apologies for ___________________________.
3. We should have prepared more seats for this conference .
4. We should have _______________________________________.
5. We’ll make sure _______________________________________.
6. We’ll make sure _______________________________________ .
Practice Conversation
- Role-play the following situations using the phrases we learned today
[Situation1]
A apologizes for the delays during the Christmas season.
However, B says that they should have known that shipments would be late during Christmas.
[Situation2]
A states that they will make sure to have more samples ready for the next meeting.
B apologizes for being too picky about the samples that were already brought.
Explaining Yourself Lesson
12
Business Meeting
Explaining Yourself
Today’s Goal
1. The problem was caused by….
(그 문제는~때문에 발생했습니다)
Definition
Explaining why something bad happened
Sample
A. The problem was caused by a mistake in the sales department.
B. The problem was caused by a miscommunication between the different groups.
2. The reason is that…
(그 이유는 ~입니다)
Definition
Telling someone the cause
Sample
A. The reason is that we are contractually prohibited from giving out the information.
B. The reason is that we are restructuring the entire company after a weak quarter.
3. I was so…that…
(너무~해서~했습니다)
Definition
Explaining why you could not do a particular task
Sample
A. I was so overworked that I could not find time to do your favor.
B. I was so preoccupied that I forgot to give you a call back.
Key Expressions
Today’s Dialogue
A : This meeting is being convened because a drop in sales last year.
B : I believe the problem was caused by the cold winter, which made consumers stay indoors instead of going out
shopping.
A : I find that hard to believe because our competitors posted record-breaking profits during the same time period.
Their profits went through the roof.
B : The reason is that they sold a subsidiary company, so the profits were just a one-time credit to their balance sheet.
A : It’s a tough break for us that we do not have any extra assets to sell to raise some capital.
B : But we will still go back to drawing boards so that we will have a better plan to make a profit next year.
A : That sounds like a great plan. I was so worried that I could not get any sleep for the past week.
Explaining Yourself Lesson
12
Business Meeting
1. Go through the roof 치솟다, 급등하다
Because of the popularity of their recent product, Maxten Electronics stock price is going through the roof.
2. Subsidiary 부수적인
Most large corporations have smaller subsidiary companies that help them be successful and profitable.
3. A tough break 불운
It’s a tough break that you got demoted, but at least you did not get fired.
4. Capital 자금
All new start-ups need a lot of initial capital to start their companies.
5. Back to the drawing boards 처음부터 다시 시작하다
We need to go back to the drawing boards after the complete failure of our last plan.
Voca & Idioms
A : 지난 해 매출 감소로 인해 오늘 회의를 소집하게 되었습니다.
B : 추운 겨울 날씨가 고객들이 쇼핑을 나가는 대신에 집 안에만 머무르게 만들어서 매출이 감소했다고 생각합니다.
A : 우리 경쟁사들이 같은 시기에 기록적인 이익을 냈다고 게시했기 때문에 그게 사실이라고 믿기는 힘드네요. 경쟁사들의 매출은
급등했습니다.
B : 그 이유는 그들이 자회사를 팔아 넘겼기 때문입니다. 그렇기 때문에 그 이익은 대차 대조표의 일회성 대변일 뿐이에요.
A : 일부 자금을 마련하기 위해 팔아 넘길 여분의 자산을 보유하고 있지 않다는 것은 우리에게 있어서는 불운이죠.
B : 그래도 더 나은 계획을 가지고 내년에 이익을 내도록 처음부터 다시 시작해야죠.
A : 좋은 계획이네요. 저는 너무 걱정이 돼서 지난 주에 한 숨도 못 잤어요.
Translation
Today’s Practice
Fill the blanks with the appropriate phrases from the box
1. [Explaining a problem]
A. What was the problem with the account today?
B. __________________ a delay in the updating of the computer system.
2. [Explaining why you did something]
A. Why did you turn the report in late?
B. ____________ busy _____ I could not hand in the report on time.
3. [Giving the reason for something]
A. Why are the costs for the project increasing so much?
B. ___________________ the client keeps adding additional items to the order.
• The problem was caused by…
• The reason is that…
• I was so…that…
Explaining Yourself Lesson
12
Business Meeting
Fill in the blanks to complete the sentence
1. The problem was caused by the inexperience of the new employees .
2. The problem was caused by ______________________________________________.
3. The reason is that ______________________________________________________.
4. The reason is that ______________________________________________________.
5. I was so exhausted that I could not finish the report when I got home .
6. I was so ________________ that __________________________________________.
Practice Conversation
- Role-play the following situations using the phrases we learned today
[Situation1]
A explains that the drop in sales was caused by a downturn in the economy.
However, B states that he was so busy that he could not keep track of the sales figures.
[Situation2]
A states that he was so embarrassed to lose the client
However, B says that the problem was a weak economy.
