@ Kofax 2020. 1. https://www.bain.com/contentassets/6949813d3e664c1caf061421e8c06d02/bain_report-customer_behavior_and_loyalty_in_insurance_2018.pdf 2. https://advisory.kpmg.us/content/dam/advisory/en/pdfs/automated-insurer.pdf 3. Robotic Process Automation: The Future of Technology in Financial Services, Accenture 4. Holistic Approach to Insurance Automation, Accenture Spinning Out of Control with Manual Tasks 3 Reasons to Stop the Swivelling 5 Ways to Optimize with RPA “On average, the share of digitally active customers has increased more than 60 percent in the last four years." 1 —Customers Know What They Want: Are Insurers Listening? Bain, 2018 Automate the Mundane How Much Time Can You Save? See Robots in Action 5 Ways Insurers Can Stop the Swiveling with Robotic Process Automation Download an informative ebook: Stop Your Swivelling: Robotic Process Automation for Property and Casualty and Life Insurers Visit kofax.com to learn more. Customer demand Competitive pressure Market maturation Despite advances in technology, insurers still rely on manual tasks for processing claims, underwriting applications and other core business processes Robotic Process Automation (RPA) enables insurers to automate manual tasks that slow your operations and productivity. Manual tasks are: Swiveling between applications to copy and paste data Reconciling and validating information Gathering data from multiple applications and sources like websites and portals Slow Error-prone Difficult to audit Costly "Sixty percent of insurance executives are using AI technologies to improve operational processes." —Get Comfortable Outside Your Comfort Zone: Insurance-Digital Transformation Remaking an Industry, Accenture, 2019 “Insurers leveraging RPA can reduce operations handling time by an average of 40 percent.” 2 —The Automated Insurer, KPMG, 2018 Work Like Tomorw. Software robots and intelligent business rules mimic human actions 2,000 hours of work saved annually The first step towards more advanced cognitive automation solutions No more copying and pasting and switching between applications and other data sources to find and process information Product Design/Actuary Realize improvements in auditability and operational risk management Policy Maintenance and Accounting Achieve 80%-90% reduction in time to perform a task 3 1 2 New Business/Underwriting Free up 20-30% of your capacity 4 Business Process Analytics Detailed audit trails are enabled by robot monitoring across every step, providing valuable insights and enhanced compliance 3 4 Policy Benefits/Claims RPA drives ROI in back-office functions such as applications handling, claims processing and data entry 5 80% reduction in claims processing times

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Page 1: Spinning Out of Control with Manual Tasks

@ Kofax 2020.

1. https://www.bain.com/contentassets/6949813d3e664c1caf061421e8c06d02/bain_report-customer_behavior_and_loyalty_in_insurance_2018.pdf2. https://advisory.kpmg.us/content/dam/advisory/en/pdfs/automated-insurer.pdf3. Robotic Process Automation: The Future of Technology in Financial Services, Accenture4. Holistic Approach to Insurance Automation, Accenture

Spinning Out of Controlwith Manual Tasks

3 Reasons to Stop the Swivelling

5 Ways to Optimize with RPA

“On average, the share of digitally active customers has increased more than 60 percent in the last four years."1

—Customers Know What They Want: Are Insurers Listening? Bain, 2018

Automate the Mundane

How Much Time Can You Save?

See Robots in Action

5 Ways Insurers Can Stop the Swiveling with Robotic Process Automation

Download an informative ebook:Stop Your Swivelling: Robotic Process Automation for Property and Casualty and Life Insurers

Visit kofax.com to learn more.

Customer demand

Competitive pressure

Market maturation

Despite advances in technology, insurers still rely on manual tasks for processing claims, underwriting applications and other core business processes

Robotic Process Automation (RPA) enables insurers to automate manual tasks that slow your operations and productivity.

Manual tasks are:

Swiveling between applications to copy and paste

data

Reconcilingand validating

information

Gathering data from multipleapplications and sources like

websites and portals

Slow Error-prone Difficult to auditCostly

"Sixty percent of insurance executives are using AI technologies to improve operational processes."—Get Comfortable Outside Your Comfort Zone: Insurance-Digital Transformation Remaking an Industry, Accenture, 2019

“Insurers leveraging RPA can reduce operations handling time by an average of 40 percent.”2

—The Automated Insurer, KPMG, 2018

Work Like Tomorw.

Software robots and intelligent business rules

mimic human actions

2,000 hours

of work saved annually

The first step towards more advanced cognitive

automation solutions

No more copying and pasting and switching between

applications and other data sources to find and process

information

Product Design/ActuaryRealize improvements in auditability and operational risk management

Policy Maintenance and AccountingAchieve 80%-90% reduction in time to perform a task31

New Business/UnderwritingFree up 20-30% of your capacity 4

Business Process AnalyticsDetailed audit trails are enabled by robot monitoring across every step, providing valuable insights and enhanced compliance

Policy Benefits/ClaimsRPA drives ROI in back-office functions such as applications handling, claims processing and data entry

80%reduction in claims

processing times

https://www.kofax.com/-/media/Files/Case-Studies/EN/cs_specialist-insurer_en.pdf

https://www.kofax.com/Learn/eBooks/eb_stop-your-swiveling-rpa-for-insurers_en

https://www.kofax.com

https://www.bain.com/contentassets/6949813d3e664c1caf061421e8c06d02/bain_report-customer_behavior_and_loyalty_in_insurance_2018.pdf

https://advisory.kpmg.us/content/dam/advisory/en/pdfs/automated-insurer.pdf