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QuickStart Service for Iris Performance IntelligenceIris Performance Intelligence Gets Even Smarter

Maximize Troubleshooting Performance

Quickly integrate NETSCOUT’s Iris Performance Intelligence (IPI) solution into your troubleshooting toolset with a Professional Services QuickStart. Using proven, discovery-driven methodologies, our consultants help you get the most out of your network intelligence and maximize your return on investment. Leverage our best practices and unparalleled product, network monitoring, and troubleshooting expertise for:

• Seamless IPI startup or enhancement

• Better troubleshooting performance

• Deliverables customized to your business

• Increased customer satisfaction

• Improved user adoption

The Performance Intelligence You Need

The IPI QuickStart service is a consulting engagement offered by our Applications Consulting team. Whether we are helping you with a new or an existing IPI installation, we will tailor the solution to address your specific business needs and energize your IPI users at any stage in the product adoption life-cycle.

SERVICE HIGHLIGHTS

Every NETSCOUT QuickStart engagement is customized to fit your specific business needs. With a comprehensive set of deliverables and customizations, we will enable your IPI solution to have an immediate and positive impact on your operation. The IPI QuickStart service typically includes:

• Development of custom reports

• Configuration of FastPath services

• Custom Key Quality Indicators (KQI)

• Work process documents

• Current state process maps

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HOW WE GAVE AN IPHONE LAUNCH A QUICKSTART

When a major carrier in the Asia-Pacific region needed to better understand handset performance during a recent iPhone launch, they turned to Professional Services for an IPI QuickStart. In a productive two-week period, NETSCOUT was able to create reports for the top handsets, set alarms and thresholds, create two-click dashboards for node-issue identification and automate URL activity reporting.

Using their new reports, the carrier’s engineers detected more than 30,000 misconfigured phones and corrected them before their customers were impacted. Now they’re ready to make sure iPhone fever doesn’t stop the network cold.

Performance Intelligence Discovered: The IPI Solution

Iris Performance Intelligence gives your network operations personnel and engineers the capability to quickly resolve trouble tickets, meet network Service Level Agreements (SLAs) and improve the overall performance of your network and your business intelligence. Highlights of our product customization include:

• Customize FastPath dashboards to accelerate engineers identifying and resolving service issues

• Configure proactive network and group analysis to prioritize network issues and proactively identify improvements

• Map data for customized reporting to corporate KPIs and customer SLAs

• Customize KQIs across protocols, services and QoS categories to fit your workflows and services

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Better Network Intelligence

The goal of the IPI QuickStart is to maximize your ROI by enabling a faster, fuller utilization of the NETSCOUT IPI product. Experience customized network intelligence that helps your staff solve problems faster. Benefits of the IPI QuickStart include:

In-Depth IPI Understanding

Unlock the power of IPI by getting a comprehensive view of the solution’s capabilities for improving troubleshooting across all elements of your network.

Customized for Your Business

Our applications consultants will help you develop and implement KQIs, reports and services specifically tailored to solve your business problems. Deliver performance intelligence where and when you need it the most.

Improve User Adoption

Our IPI QuickStart service is shown to dramatically improve user adoption in operators across the world. We will help ensure your staff quickly understands how to use IPI and incorporate it seamlessly into your troubleshooting processes.

Increased Quality of Experience

After a QuickStart, watch your trouble ticket response times drop and your customer satisfaction increase. Deliver the high quality of experience that today’s wireless subscribers demand.

QuickStart Benefits for Network Operations

With an IPI solution configured specifically to fit your business needs, watch your operations’ troubleshooting effectiveness skyrocket and your mean time to repair plummet. Troubleshooting times will be reduced by at least 20 percent, while 90 percent of the network issues become identifiable with just two clicks of the mouse.

QuickStart Benefits for Network Engineering

Our Applications Consulting team will work with you to define reports and alarms to track traffic volumes and performance of key nodes network wide. Be prepared for traffic increases and anticipate capacity thresholds with Iris Performance Intelligence’s network forecasting and reporting tools. We’ll help you allocate your CAPEX where it is most needed while minimizing the OPEX required for configuration and tuning. Supporting new service introductions will be a snap too. IPI’s intuitive views are customized to meet your needs.

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Professional Methodology, Proven Results

Our Professional Services methodology is based on Lean principles and is designed to start you on the improvement process with minimal interruption to your standard business operations. In a typical engagement, the formal “Discovery” session which kicks off the consulting program. We will detail the mapping process, identify key metrics and compile requirements. Next we move to the “Analyze” phase, where our consultants prepare a scope-of-work document that identifies the specific engagement deliverables. We then implement the deliverables and document them in three subsequent phases, culminating in a training program for key stakeholders. Our process taps into our unparalleled knowledge base and global experience to give you the tools you need to succeed.

Americas East

310 Littleton RoadWestford, MA 01886-4105Phone: 978-614-4000Toll Free: 800-357-7666

Americas

3033 W. President George Bush HGWYPlano, TexasUSA 75075

APAC

238A Thomson Road #23-02/05, Novena Square Tower A, Singapore,307684 SG

EMEA

One Thames Valley,Wokingham Road,Bracknell, Berkshire,RG42 1NG

For more information, please visit www.netscout.com or call us at 1-800-833-9200 option 1 or +1-469-330-4000

NETSCOUT offers sales, support, and services in over 32 countries.

© 2016 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, nGenius, InfiniStream, Sniffer, nGeniusONE, ASI, Adaptive Service Intelligence and the NETSCOUT logo are registered or pending trademarks of NETSCOUT SYSTEMS, INC. and/or its affiliates in the United States and/or other countries (“NETSCOUT”). All other brands and product names and registered and unregistered trademarks are the sole property of their respective owners. Use of this product is subject to the NETSCOUT SYSTEMS, INC. (“NETSCOUT”) End User License Agreement that accompanies the product at the time of shipment or, if applicable, the legal agreement executed by and between NETSCOUT and the authorized end user of this product (“Agreement”). NETSCOUT reserves the right, at its sole discretion, to make changes at any time in its technical information, specifications, service, and support programs.

THE PROFESSIONAL SERVICES PORTFOLIO

QuickStart Service for IPI is part of our Professional Services Applications Consulting group. Our Services portfolio encompasses solutions that range in scope from mobile network optimization to on-site administration. With operations globally, we bring local market experience and industry-leading expertise to every engagement.

What our customers say:

“IPI quickly pointed out that the root cause of the outage was with the IMS core...”

Senior Network Engineer of a major North American operator, commenting on how their newly installed IPI system helped minimize the down-time caused by a major outage.

THE QUICKSTART METHODOLOGY

Professional Services helps clients achieve strategic and tactical objectives. At the core of every engagement is the methodology and knowledge base that made NETSCOUT the world’s most trusted provider of Network Assurance products and services.

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