SOPPENGGUNAAN JUPEM2U

Software Requirement

• Operating System– Window XP -> Window 7

• Internet Browser– IE Version 7 -> IE Version 11

• Silverlight – JUPEM2U will auto prompt for installation when

user access JUPEM2U Web Portal (Apply to PC Without Silverlight Plugin Only)

• Dot Net Framework 3.5 sp1 & above• Hardware requirement(s) is subject to the compatibility with Windows Operating System

version.

FREQUENTLY ENCOUNTER ISSUEIf Client PC - Unable to Load JUPEM2U

1. CLEAR INTERNET TEMP FILE

Click on the Tool ButtonDrop Down list as above will be display

Select the Internet Options to continue

Select the General Tab

Delete the History, and Temp File

Check all the Items to be Delete, Click on the ‘Delete’ button to continue.

2. DISC CLEANUP

Select Disk Cleanup from the Startup Menu

Select C Drive, then click on the ‘OK’ button to continue

Wait for the Calculating Process to be complete

Select all the unnecessary Files, then click on the ‘OK’ button to continue

3. REINSTALL SILVERLIGHT

Uninstall Silverlight

Click on the ‘Programs and Features’ button to continue

Uninstall the Silverlight component

Re-install Silverlight

• J2U web page will prompt for Silverlight installation if system detected the Client PC is not installed with Silverlight Plug In

• Follow the step by step instruction prompt by the system to complete the installation.

• If Windows prompted updates for Silverlight, please allows it to proceed.

• Restart the IE at the end of the installation

4. Other Options

• After the all above attempts has been taken , problem persist, and user may consider to try the following:– Reinstall Internet Explorer or– Restore Window to Earlier Restore Point

5. ADD TRUSTED SITEUnable to View Attachment

6. Unexpected Screen/Message Box

Case 1

Case 2

Close the IE.

• Click ‘Tools’-> ‘Internet Options‘• Dialog box as shows will be

display• Click on the ‘Security’ Tab

7. Set Trusted Site

Set Trusted Site• Click on the ‘Trusted Sites’• Click ‘Sites’

• Click on the ‘Add’ button• Ensure ‘Require server

verification (https:) for all sites in this zone’ is uncheck.

• Click ‘Close’

http://Jupem2u.ju[statecode].gov.my

8. UNABLE TO DOWNLOAD ATTACHMENT

Click on the ‘Tools’ button, select Internet Option, and then ‘Privacy’ Tab.Uncheck the ‘Turn on Pop-up Blocker’ checkbox to allow attahcment to download

9. USAGE OF IE 10

Compatibility View

Problem encounter such as out-of-place menus, images or text not being display as usual

Click the COMPATIBLE View icon, whereby the Websites designed for Older Browsers will often look better.