Software Testing Case Study:

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<ul><li> 1. Page - 1/4Case Study About LeapFrogIntroduction LeapFrog is a leading designer, developer and marketer of innovative, technology-basedBeginning in 2006, LeapFrog embarked upon an educational products and related content thatambitious new market leadership strategy. Keyprovide the most engaging, effective learningcomponents of that strategy called for aggressiveexperience - for all ages, in school, at home, andnew product introductions and the webenablementaround the world.of all products. About LogiGear CorporationCritical to the success of this strategic initiative was LogiGear Corporation (www.logigear.com)the need to improve operational efficiency. This provides global solutions for software testing, andrequired increased research and developmentoffers software testing training programsproductivity and throughput without increasing worldwide. LogiGear is a leader in the integrationcosts. These operational efficiency improvements of test automation, offshore resources and USnecessitated fundamental changes to howproject management for fast, cost-effectiveLeapFrog approached software testing.results. Since 1994, LogiGear has worked withLogiGear helped LeapFrog change how they hundreds of companies from the Fortune 500 toapproached software testing to enable them toearly-stage startups, creating unique solutions tomeet those demands. This case study will describe in exactly meet their needs.detail how LogiGear helped LeapFrog introduce thehighest volume of new platform and productchallenging due to the large numberintroductions in the companys history whileof seasonal contractors needing to bereducing testing costs and allowing the LeapFroghired and facilitated each year.QA team to work more reasonable hours confidentLeapFrogs First Offshorein the knowledge that their testing needs werebeing met.VendorsIn the period 2003 throughLeapFrog Before LogiGear2006 LeapFrog embarkedFrom their founding in 1995 through 2003, LeapFrogupon an offshore outsourcingemployed a team of 30 to 40 full-time quality strategy in an attempt toassurance (QA) engineers and 70 to 80 seasonaladdress cost issues. LeapFrogcontractors to test the software of their platforms assimultaneously employedwell as their software titles. The vast majority (95%) of four different endors in Asia,software testing was performed onshore. This testingCanada, and South Americaproved to be both very costly and operationally for functional testing services.LogiGear Corporation USA | Vietnam "Global Solutions for Software Testing"Founded in California in 1994 by top thought-leaders in software quality, Hung Q. Nguyen, Hans Buwalda and Michael Hackett, LogiGear's facilities in the US and Vietnam offer the best possible LogiGear Corporation combination of low cost, fast turnaround, and advanced expertise. LogiGear serves clients around 2015 Pioneer Ct., the world ranging from the Fortune 500 to early-stage startups in a wide range of industries in the San Mateo, CA 94403 software testing industry. Be it consulting, training, high-volume and cross-platform test automation, Tel +1 650 572 1400 outsourced testing, or automation technology, we partner with software organizations to createFax +1 650 572 2822 approaches that precisely meet their needs. www.logigear.com </li></ul> <p> 2. Page - 2/4Case StudyGetting Started with LogiGear Offshorethe decision to partner solelyResultsA longstanding LogiGear with LogiGear:Decreased QA Staffcustomer, LeapFrog began The high quality of work 30 to 40 full-timeevaluating LogiGearsperformed by LogiGear engineers down to 11offshore services in the fall of both onshore andmore highly skilled2006. They did so in a manneroffshoreengineerssimilar to many of LogiGears LogiGears reputationEliminated Seasonal Hiringother customers through a LogiGears proven test Challengespilot project. Pilots are very automation expertise LogiGear test designershelpful both as a means forand automationLogiGear to prove itself to a LogiGearsengineers added as responsiveness in all needed to meetcustomer and as a proof of concept of theaspects of thedemandapplicability of automated testing.relationship (accountDecreased Hourly TestingLeapFrogs pilot program with LogiGear consisted ofmanagement, projectCostsonshore testing of new device platforms as well as management, test 30% less compared tosome offshore testing of new content for LeapFrogsmanagement, and prior outsourcing effortlegacy platforms.training)Met Strategic Demands LogiGears embrace Highest volume of newRamping Up with LogiGearof open, frequent, platform and titleLeapFrogs pilot with LogiGear proved to be very introductions eversuccessful. LeapFrog was very pleased with thetwo-way communicationresponsiveness of the LogiGear team. LogiGears Flexibility and elasticity in staffing to meettesting expertise helped to raise the overallseasonal needseffectiveness of LeapFrogs QA effort. Because of Cost advantagethis, LeapFrog ramped up its use of LogiGear testing The ease of managing a single vendorresources offshore in Vietnam and continued to relationshipheavily use onshore LogiGear resources through theSpring of 2007. The LogiGear Team for LeapFrogLogiGear as Sole Source for Functional Testing The LogiGear team working with LeapFrog is made up of both US and Vietnam-based resources. The onshoreIn May of 2007, LeapFrog embarked on an team based in the Silicon Valley is comprised ofinitiative to outsource 80% of their software testing. account management, project management, andIn response to this initiative, LogiGear developed a advanced test automation expertise. The Vietnam-growth, training, and execution plan to meet this based team consists of test management, testgoal. Based upon this plan andLogiGears success to date, LeapFrogLogiGear has been instrumental designers and automation engineersdecided to outsource all of their to the success of our aggressive who create, automate, and execute agrowth strategy and will be a high volume of test cases.functional software testing withcritical partner as we meet ourLogiGear. ambitious product introductionThe LogiGear teams in both the US andLeapFrogs Vice President of Qualitygoals going into the future. Vietnam communicate on a proactiveAssurance cited the following reasons for - Lyndall FryLeapFrog Vice President ofQuality Assurance LogiGear Corporation USA | Vietnam "Global Solutions for Software Testing"Founded in California in 1994 by top thought-leaders in software quality, Hung Q. Nguyen, Hans Buwalda and Michael Hackett, LogiGear's facilities in the US and Vietnam offer the best possibleLogiGear Corporation combination of low cost, fast turnaround, and advanced expertise. LogiGear serves clients around2015 Pioneer Ct., the world ranging from the Fortune 500 to early-stage startups in a wide range of industries in theSan Mateo, CA 94403 software testing industry. Be it consulting, training, high-volume and cross-platform test automation,Tel +1 650 572 1400 outsourced testing, or automation technology, we partner with software organizations to create Fax +1 650 572 2822 approaches that precisely meet their needs.www.logigear.com 3. Page - 3/4Case Studyand frequent basis with eapFrogsLeapFrog is a very gratifying successLogiGear uses to submit bug reports testers, project leads and A story for LogiGear. It shows what that both LogiGear (onshore and management. Communicationgreat things can be accomplished byemploying an advanced automationoffshore) and LeapFrog can access. ethods employed include: phone,methodology such as ABT, with the nstant messaging, e-mail, a sharedAdvanced Test Automationright supporting tools, and a global bug atabase, desktop sharing, andresourcing strategy that leverages LogiGear also makes use of the Action face-toface eetings. our highly-skilled and low cost testingBased Testing (ABT) methodology inresources in Vietnam. We look forwardtesting for LeapFrog. ABT is a The LogiGear Testing Effort forto working with LeapFrog well into the keyworddriven methodology LeapFrog future and helping them to meet theirpioneered by LogiGear that facilitatesambitious goals. the creation and maintenance ofThe LogiGear software testing effort- Hung Q. Nguyen automated test cases by everyfor LeapFrog includes functionalFounder and CEO of LogiGear member of the team while reducingtesting and advanced test the effort needed to automate andautomation, as well as team and processmaintain test cases. LogiGears implementation usesimprovement. The types of software tested byTestArchitect, a tool set specifi cally designed toLogiGear include desktop PC applications,support the ABT methodology.individual LeapFrog product platform software,individual software titles for the product platforms, Automated testing is employed for testing ofweb integration, and download software as well as LeapFrogs core platform software, as well as fordatabase testingdatabase testing, and testing of web-enabled Vietnams Advantages of LeapFrog products.internal business Cost Advantage Team and Process Improvement 70% lower than US applications andLogiGear also does QA training on testing methods, 30% lower than otherwebsites.the ABT methodology, and the TestArchitect tool. In outsourcing destinationsFunctional addition, LogiGear has Talented WorkforceTesting Well educated 80% science / engineeringThe LogiGear team grads formulates test plans, Low churn (&lt; 10%)writes test cases, Intellectual Property Protectionand executes test WTO membershipcases. Test case TRIPs (Trade Related Aspectsexecution is bothof Intellectual Property manual for theRights) compliance testing of software Growth, Stability and Safetytitles, as well as 7.4% GDP growthautomated testing $5B in foreign directfor core platforminvestment (FDI) in 2006 software. In addition, Safest country in APAC a defect database is maintained that LogiGear Corporation USA | Vietnam "Global Solutions for Software Testing"Founded in California in 1994 by top thought-leaders in software quality, Hung Q. Nguyen, Hans Buwalda and Michael Hackett, LogiGear's facilities in the US and Vietnam offer the best possibleLogiGear Corporation combination of low cost, fast turnaround, and advanced expertise. LogiGear serves clients around 2015 Pioneer Ct., the world ranging from the Fortune 500 to early-stage startups in a wide range of industries in the San Mateo, CA 94403 software testing industry. Be it consulting, training, high-volume and cross-platform test automation, Tel +1 650 572 1400 outsourced testing, or automation technology, we partner with software organizations to createFax +1 650 572 2822 approaches that precisely meet their needs. www.logigear.com 4. Page - 4/4Case Studyworked on improving LeapFrogs There were over 75 discrete testing projects that inresource/staffplanning and keeping track of effortstotal averaged nearly 7,500 man hours of effort perexpended on each product line. LogiGear is alsomonth. Over time, LogiGear and LeapFrog expectdefi ning the build acceptance tests for manual andeffi ciencies to improve even more due toautomated implementations. LogiGears familiarity with LeapFrogs products, and the ability to reuse a signifi cant portion of existingTypes of Testing Employed tests for new revisions of software.The LogiGear testing effort employs the full spectrumof testing methods including:The results of the LogiGear software testing effort for LeapFrog have been dramatic. LeapFrog has seen: Automated testing Average hourly testing costs reduced by 30% Database testing A decrease in in-house QA staff from 30 to 40 Manual testingdown to 11 Exploratory testing Higher skilled, more focused, and more stable Black box testinginternal QA staff Gray box testing Seasonal hiring challenges signifi cantly reduced White box testing Most important, LogiGear helped LeapFrogAs of the end of 2007: accomplish the highest volume of new platform and LogiGear was being used by LeapFrog for 80% oftitle introductions ever, including the introduction oftheir software testing needs.two new platforms (the ClickStart learning laptop 10% of LeapFrogs software testing is still being and the Fly Fusion pentop computer), and 12 newperformed by LeapFrogs internal testing teamLeapster titles. The remaining 10% is the linguistics andLeapFrog and LogiGear Goinglocalization testing that is still being performed inForwardQuebec 2008 promises to be another big year forThe ResultsLeapFrog and LogiGear:In nearly a year and a half, LogiGear tested 7 More and better new productsLeapFrog platforms and 69 individual software titles. Increased test effi ciencyThis effort entailed the creation, automation, and Better, faster testing with more test automationexecution of test cases. LogiGear Corporation USA | Vietnam "Global Solutions for Software Testing"Founded in California in 1994 by top thought-leaders in software quality, Hung Q. Nguyen, Hans Buwalda and Michael Hackett, LogiGear's facilities in the US and Vietnam offer the best possible LogiGear Corporation combination of low cost, fast turnaround, and advanced expertise. LogiGear serves clients around 2015 Pioneer Ct., the world ranging from the Fortune 500 to early-stage startups in a wide range of industries in the San Mateo, CA 94403 software testing industry. Be it consulting, training, high-volume and cross-platform test automation, Tel +1 650 572 1400 outsourced testing, or automation technology, we partner with software organizations to createFax +1 650 572 2822 approaches that precisely meet their needs. www.logigear.com </p>

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