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SMS Hospitality provides housekeeping services to hotels and resorts.
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Improve your guest experience and stay grand-opening clean.
Fantastic First Impressions
Glowing Guest Reviews
Warm Workforce Transition
Everyday Efficiencies
Fantastic First Impressions
Studies show the majority of people rely on their initial impressions.*
First impressions are essential and can happen in a split second. Your
guests will make an instant assumption about their upcoming experience
the moment they enter your resort or hotel.
Our housekeeping and maintenance professionals ensure their first smell,
first sight and first welcome are pleasantly refreshing.
12-Step Checkout Clean
Designed to give each guest a picture-perfect room
Plants a positive mindset, which sets the tone for their stay
Tracked with a detailed checklist each time a room is cleaned for
accountability
Good, Clean Approach
Service all types of rooms and
public spaces for a consistent
clean
Eliminate unwanted dirt or
bacteria, not just move it out of
guest rooms
Greet
1
Clean the Bathroom
2
Pick Up the Dishes
3
Dust Until Spotless Surfaces
4
Make the Bed “Brand New”
5
Restock the Room
6
Perfect the Little Things
7
Empty and Open
8
Back to the Bathroom
9
Double-Check
10
Clean All Carpet
11
End with the Experience
12
Guest rooms
Hallways
Restrooms
Bars and restaurants
Kitchens
Spas/fitness facilities
Ballrooms
Meeting rooms
Foyers
Admin offices
Parking garages
Vaccuming
Dusting/wiping
Sweeping/mopping
Buffing/polishing
Spot cleaning
Floor scrubbing
Pressure washing
Floor surface stripping
Waxing/sealing
Perimeter cleaning
Carpet extraction
Areas
Services
* http://associationsnow.com/2014/07/trust-instincts/
Your team is our team.
Warm Workforce Transition
Instead of finding themselves out of a job, we hire your trained and beloved housekeepers onto our team. Their valuable
knowledge and relationships help us design the best cleaning experience for your property.
End with the Experience
Glowing Guest Reviews
With SMS, there’s no such thing as “no big deal.”
Guest reviews determine your future business. Reviews are written when passion is high — whether good or bad. We
want your guests fired up about their stay for all the right reasons. The subtle details in cleanliness or a friendly hello add
up to create the perfect experience — the kind guests are just too excited not to tell someone about.
7-Step Occupied Room Clean
Taught to every employee to ensure reliability
Impresses guests each time they return to their room
Greet
1
Empty and Open
2
Make the Bed“Brand New”
3
Clean the Bathroom
4
Clean the Carpet
5
Double-Check
6
7
Motivation and Morale Programs
Created to help all our employees see their relationship with us
as a career
OPS360 Automated Tracking Program
Cloud-based, centralized quality assurance database
Login anywhere and see up-to-date information
Identify weak spots before they become problems
Track corrections and improvement over time
iPad
Everyday Efficiencies
We keep your costs low with customized programs.
Never before has controlling costs been more important. We understand your needs and will partner
with you to design cost-effective solutions to maximize resources and achieve desired outcomes.
We know one solution does not fit all. Our services are customized to each property’s requirements,
both operationally and financially.
Phone: 615-399-1839Toll Free: 888-399-1835
7135 Charlotte PikeSuite 100Nashville, TN 37209
www.smsclean.com
Contact Us