OLD REPUBLIC’S PRIVACY POLICY PROTECTS OUR PLAN HOLDERS. YOU HAVE RESPONSIBILITIES IN THIS REGARD.

PLEASE READ OUR POLICY ENCLOSED (PAGE 13).

HOMEPROTECTIONOLD REPUBLIC

GUIDEServµceProvµder

Rev. 3/2/2015

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Table of Contents

The preferred method of communication is through

Contractor Connection at www.orhp.com.

If you are unable to go online, the following phone numbersare available 24 hours a day, 7 days a week, 365 days a year:

Authorization: (800) 858-4488Dispatch: (800) 222-9497To Return Work Orders to Dispatch: (925) 365-8006To FAX Invoices for Payment: (925) 328-0679It’s FAST, EASY and CONVENIENT!

Overview of Service Process ........................................................................... Page 2

Coverage Overview / Plan Holder Relations ...................................................... Page 3

Dispatch / Trade Call Fee .............................................................................. Page 4

New Work Order Offer Procedure ..................................................................... Page 5

Scheduling Appointment / Unable to Complete Job / Non Authorized Work / Emergency Service / Accidental Damage.......................... Page 6

Reasons to Contact ORHP: Check and Advise / Authorization............................................................ Page 7 Unavailability of Parts / Second Opinions / Recalls / Denials ...................... Page 8

Contractor Connection – www.orhp.com .......................................................... Page 9

Invoicing / Trade Call Fee Collection / Payment Processing .............................. Page 10

Review of Requirements: Tax Information / Licensing / Insurance/ Service Expectations and Agreement ...................................................... Page 11

General Liability Insurance: Instruction Overview ............................................ Page 12Privacy Policy .............................................................................................Page 13

Please take the time to read the entire Service Provider Guide and if you have any questions, please feel free to contact us at 877-579-4559

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Old Republic Home Protection offers single year and multi-year home service contracts to the sellers and buyers of resalehomes, as well as multi-year Plans for new construction properties. The Old Republic Home Protection Plan has specificterms and conditions of coverage of which you and your staff should be aware. A sample Plan is available online. Werecommend your technicians carry a sample Plan with them on all our jobs for reference. Please note that every homeprotection company provides slightly different coverage, as well as distinct exclusions, so it is important that you and yourstaff are clear about the coverage we provide.

At Old Republic Home Protection, our goal is to provide our Plan Holders with efficient, friendly, hassle-free service. Yourperformance on each job will directly affect the volume of future work you receive from us. The quality of the serviceprovided by your firm is a key component in our combined success. To that end, we need prompt, courteous service to ourPlan Holders, and reasonable charges for materials and work performed. Service Providers who meet these basic requirementscan count on a constant flow of work from us, without any out-of-pocket advertising.

Providing exceptional service on each job is also a good opportunity to build a reputation that generates future, repeatbusiness with our Plan Holders even after their Home Protection Plan expires.

Overview Of The Service Process1. Plan Holder requests service by contacting us directly.

2. We obtain the details of the service request.

3. Our computer system (or dispatcher) selects a Service Provider to service the home.

4. We dispatch our work order either by email, online, or fax (as designated by you).

5. The Service Provider is requested to contact the Plan Holder immediately to verify receipt of the call, schedule the appointment, (if possible), and to request any additional information needed to complete the service call in one trip. We request that service be initiated within 48 hours of receipt of the work order, if convenient for the Plan Holder.

6. The technician arrives at the home on time and equipped to diagnose/complete the covered repair including pulling permits as necessary. In the event the repair cannot be completed in one visit, the technician should advise the Plan Holder of the estimated date of completion and maintain contact until final fulfillment of services.

7. Upon completion of the job, the contracting firm sends Old Republic Home Protection an invoice for the repair/replacement cost, less any Trade Call Fee (similar to a deductible) paid by the Plan Holder. (Please refer to the Trade Call Fee Collection section for more details).

8. Old Republic Home Protection pays the balance of the invoice.

*Please note: We require any additional requests for service from the Plan Holder be made by contacting us directly. We do not reimburse Plan Holders, nor pay invoices for work not dispatched or authorized by Old Republic Home Protection. In the event you receive a service call directly from one of our Plan Holders, please advise the caller to submit their request online at www.orhp.com or contact us directly for service.

Independent Service Provider NetworkOur independent network Service Providers are scored on both the quality and cost of each service request and rated ascompared to other network Service Providers that provide similar services in the same service area. When you are addedto our network, you and a contractor relations representative will determine how many calls you can initially handleeach day. Once you have been dispatched your daily call limit, calls will no longer be dispatched to you until thefollowing day. Through your Contractor Connection account, you have the ability to reduce your daily call limit, but youcannot increase it. All requests for increases to your daily limit must be reviewed and approved by a contractor relationsrepresentative.

CONFLICT OF INTERESTEthical conduct beyond reproach and integrity must at all times be the hallmarks of our interaction and each of usis expected to have a strong and responsible sense of differentiating between right and wrong conduct. Any situationwhich is improper or which creates the appearance of impropriety, should be avoided.

You are never authorized to sub contract work to a third party.

Service Coverage Overview1. We service items that become inoperable due to normalwear and use during the term of the Plan. Our Planprovides repair when appropriate, and replacementwhen necessary. Our authorization department canassist in making such determinations.

2. If the part or service required does not affect thefunctioning of the working unit, it is not covered.

3. We do not cover defects or service problems whichexisted prior to the effective date of the Plan (which isnormally close of sale). At times you will be asked toprovide a diagnosis, verbal or written, as to yourfindings in certain situations. We ask that you workwith us in providing accurate, non-biased informationso we may make a well-informed decision in regard toresolving the claim.

4. If the service requires a replacement of parts orreplacement of the entire unit, our Plan coverageprovides that for repairs we can use non-originalmanufacturer’s parts, including rebuilt or refurbishedparts. When replacement is necessary, we areresponsible for providing installation of equipmentcomparable in features (features that affect theoperation of the system or appliance), capacity andefficiency only. If the part is no longer available and acomparable part is not available, please submit yourreport to us and we will notify you on how to proceed.

5. If the repair required is not covered by the Plan, pleasesubmit your report to us so that we may advise thePlan Holder.

Plan Holder Relations1. Providing stellar service to our Plan Holders is our goal!Please remember that your actions and performance area direct reflection of your company, and ours. Anycomments that can be perceived as negative may havean impact on future business available, from either thePlan Holder or our company. During the time of service,please refrain from offering general opinions as to thecondition of the home, their appliances, or any areathat could possibly result in upsetting the Plan Holder.

2. Please do not make any written or oral representations(either direct or implied) to the Plan Holder which arenegative or defamatory in nature toward Old RepublicHome Protection, or to the home protection industry ingeneral.

3. Please do not attempt to advise the Plan Holder of ourcompany policy or procedures. Do not discuss price of repair or replacement costs with the Plan Holder. Thatis our job. Please call us in the event you or the PlanHolder have any questions.

Appearance/Identification1. We consider grooming and personal cleanliness to bean important factor in serving our customers.

2. The overall appearance of the Service Provider’s placeof business, vehicles, and staff are factors in ourevaluation of Service Provider performance and goodstanding with Old Republic Home Protection.

3. We prefer to work with Service Providers who give theirstaff proper identification, such as business cards.Identification should always be available upon request.

4. Keep your work area in the Plan Holder’s home tidy.Keep all tools on a drop cloth (not on rugs, counters,etc.) and clean up your work area entirely. Please dowhatever is required to leave the work area in the samecondition you found it (or better). If necessary wipedown all surfaces using your own supplies. Do not usethe customer’s cleaning equipment.

5. Being positive goes a long way. Make sure to watchyour language and demeanor. The Plan Holder is ourcustomer. Upsetting comments risk future business forboth Old Republic Home Protection and you. You canbe friendly, but keep your conversations limited towhat is considered professional and necessary tocomplete the work at hand.

6. The bottom line, is the Plan Holder happy? If they are,so are we.

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Please use Contractor Connection to submit your report.

The Service Process

Customer Privacy

A federal regulation to protect the privacy of consumers was placed into effect July, 1 2001. In order to complywith this legislation, you are notauthorized to sell or share Plan Holder information with anyone,

except as required by law. We request you be fully aware of Old Republic’s Privacy Policy and understand your

obligation in that regard. (Please see page 13 for further details.)

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The Service ProcessPlease use Contractor Connection to provide status.

Dispatch

1. Standard service requests will be dispatched to you by your preferred method of contact (via email, online or fax). You may also review your dispatched service requests online by accessing your account in the Contractor Connection portal. In special circumstances, our dispatch department may contact you directly to determine your availability to accept certain types of jobs such as priority service requests, requests for service outside of your service area, etc. For additional dispatch options, see our work order offer procedure on page 5

2. Your staff member should record all pertinent information dispatched, including the work order number that pertains to that service request.

3. You will receive a different work order number for each job we dispatch to you. This number controls our work in progress and accounts payable function. All invoices submitted must contain one work order number. (Only one invoice per work order, please).

4. Scheduling Service: Please contact the Plan Holder to schedule service immediately upon receipt of the work order. We ask that you try ALL available phone numbers listed on the work order to facilitate scheduling the appointment.

While it’s our goal to have you make initial contact within four hours of dispatch, we require that you make contact within 24 hours of dispatch. If needed, several calls should be made at varying times of the day to make contact with the Plan Holder within this time frame.

If you are not able to reach the Plan Holder and schedule the initial appointment within 24 hours (or one business day of receiving the work order), please select one of the following options and our dispatchers will assist you in making contact with the Plan Holder:

Option 1: Access your Contractor Connection account and update the service request with the appropriate information. This is the preferred method.

Option 2: If you received your service request via email, open the original email and select “Forward”. Enter “dispatchcc@orhp.com” in the address line and enter a brief notation that an appointment has not been scheduled. Upon receipt of your email, our dispatchers will assist you in making contact with the Plan Holder. Option 3: If you received your service request via fax, write a brief notation directly on the original fax that an appointment has not been scheduled, and fax it back to (925) 365-8006. Upon receipt of your fax, our dispatchers will assist you in making contact with the Plan Holder.

5. When you make contact with the Plan Holder, please identify yourself as an independent Service Provider dispatched by Old Republic Home Protection.

The expectation is that all work orders are scheduled within 24 hours (or one business day) of dispatch. Timely scheduling of appointments is a primary factor in evaluating Service Providers. We are well on our way to a good business relationship when this part of your responsibility is handled properly.

Collecting the Trade Call Fee

1. The Trade Call Fee (similar to a deductible) is to be collected from the Plan Holder by your technician at the time of service unless advised otherwise. The Trade Call Fee amount to be collected will be indicated on the work order. Our service department will advise the Plan Holder of the Trade Call Fee when they call us for service. We request the Trade Call Fee be made payable to your firm and shown as a deduction on your invoice. For any “cash” collections, some type of receipt should be provided to the Plan Holder.

2. Each invoice submitted to Old Republic Home Protection must reflect the status of the Trade Call Fee. In the event service is denied, a collection of the Trade Call Fee is still required. Trade Call Fees are not collected on recalls and in certain other situations. Please refer to the work order for specific instructions regarding collection.

3. If the amount of your invoice will be less than the Trade Call Fee due, please collect the lesser amount. For example, if the Trade Call Fee is $100 and the amount due for your services is $75, you would only collect $75 from the Plan Holder. The invoice submitted to Old Republic Home Protection should then read $75 for the services rendered less $75 collected from the Plan Holder, leaving a balance due of $0.

4. If you are unable to collect the Trade Call Fee, DO NOT delay service. If authorization is required to complete the repair, be sure to indicate that you were not able to collect the Trade Call fee, as well as the reason for non-collection. This should also be noted on your invoice. (When submitting invoices through your Contractor Connection account, please use the “Notes” block provided).

5. Please refer to the sections Submitting an Invoice and Trade Call Fee Collection for more details.

In order to provide a better service experience for our customers and streamline our manual process:

What You Will See: Instead of calling multiple Service Providers to determine their ability to provide service, we will now send out an e-mail message alerting Service Providers that we have a job available and the criteria for accepting the job.

What You Should Do: READ THE E-MAIL CAREFULLY! The e-mail will inform you the location of the job, the type of job, and any special requirements (priority service, special equipment needed, special instructions, etc.). The location of the job may be outside of your normal service area in some cases. Before you respond to accept the job, be sure that you can meet the criteria outlined.

To Decline the Job: Do nothing. You do not have to respond if you are unable to take the job.

To Accept the Job: Simply follow the instructions in the e-mail. The job will be dispatched to the first Service Provider who responds to the e-mail. Once you respond, the link in the e-mail will take you to our website where you will be advised whether or not you received the job. If you did, the actual work order will be dispatched immediately. The faster you respond, the more likely you are to get the job!

Opting Out: If you do not want to receive these “workorder offer” e-mails, contact us to have your company removed from this process.

Important Notes: Keep your account information current in order to maximize your workload potential! We’ve made it easy for you to check and update your account regularly through the Contractor Connection! Do you use a smart phone? You can quickly receive and respond to these messages anywhere that you have access to e-mail!

Please use Contractor Connection to provide status.

The Service Process

Work Order Offer Procedure

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Thank you for being a valued member of our Independent Service Provider Network!

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The Service ProcessPlease use Contractor Connection to provide status.

Scheduled Appointment1. We require that you arrive at the home at the scheduledappointment time. If the technician is running late, as acourtesy, the Plan Holder must be contacted prior to theappointment, advised of the delay, and informed as to whenthe technician will be arriving. If an appointment is missed,rescheduling this service request for completion shouldbecome your priority.

2. Emergencies happen – often at times that are inconvenientto everyone. We prefer to work with Service Providers whoare available on short notice via answering service or pagerat night, on weekends, and during holidays for these specialjobs. Willingness to respond during emergencies is animportant component when evaluating our Service Providernetwork.

At any time a situation poses an imminent threat,safety concern, hazard or potential hazard, immediatelybring the concern to the attention of the homeowner andOld Republic Home Protection.

When warranted, first notify 911 emergency authoritiesand/or the local gas or utility company to shut gas, power,or water, to mitigate property damage or prevent potentialinjury/loss of life.

When You Are Unable To Complete A Job1. Most service requests should be completed on the first trip.On the occasions when you cannot complete your work inone trip, we ask that you keep the Plan Holder informed. Letthem know why the work cannot be finished, and when youwill be back.

2. In the event the delay is the result of parts needing to beordered, you should keep the Plan Holder and Old RepublicHome Protection informed. Make sure to update us withstatus, preferably through Contractor Connection. It is yourresponsibility to follow up in these situations - not ours.This is another key factor in our business relationship. If adelay appears to be getting out of hand, please let us knowin advance, so that we can work together to eliminatepotential problems.

Non-Authorized Work 1. Our expectation is that you will provide a diagnosis toresolve the service request we dispatched. We will only payfor the services dispatched and, when appropriate,authorized on that work order.

2. If the Plan Holder has additional service concerns that arenot included in the original dispatch, we request the PlanHolder contact our service department to have theadditional item(s) added to the work order PRIOR to youbeginning any repairs for non-dispatched work.

Emergency Service (also referred to as Priority Service)There will be times when a customer will call and requestemergency service. In our Plan we state:

We will make reasonable efforts to expedite service, includinginitiating our service effort within 24 hours. An emergency isdefined as a service issue resulting in:

– No electricity, gas, water or toilet facilities to the entire home.

– A condition that immediately endangers health and safety.

– A condition that interferes with healthcare support of occupants; and/or

– A system malfunction that is causing ongoing damage to the home.

At our discretion, other conditions may be considered a priority.

If the service request is an emergency (as defined above) wewill cover the cost of any required Service Provider overtime.If non-emergency service is requested outside of normalbusiness hours, the Plan Holder will be responsible foradditional fees, including overtime. In that case, please besure the Plan Holder understands they will be responsible forthe additional fees (the difference between straight time andovertime). If the Plan Holder is willing to pay the overtimedifferential, this needs to be clearly documented on theinvoice. Your office should also confirm the customer’sagreement of the additional cost when scheduling theappointment.

Accidental DamageAccidents can happen, and if a customer’s property isaccidentally damaged during a service call, remember thatopen, honest communication is expected. Any damage thatoccurs during a service call is the Service Provider’sresponsibility. If an accident should happen, please followthese procedures:

1. Inform the customer about the damage. Don’t let it be asurprise to the Plan Holder. A sincere apology will helpimmensely in this circumstance.

2. Call our authorization department to inform us of thesituation at (800) 858-4488.

3. If damage can’t be immediately repaired, make arrangementsto do so as soon as possible. Give the Plan Holder a realistictimeframe for repairs and contact your liability insurancecarrier, if necessary, to cover the cost. ORHP is notresponsible for any damage that is caused by the ServiceProvider.

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The Most Common Reasons To Contact ORHP Would Be For The Following:

Check and Advise

We will advise you on your work order whether the technician is required to call from the home prior to initiating a repairand/or replacement. These work orders will be identified as “Check and Advise.”

Authorization To Complete Work

We ask that your technician obtain authorization prior to beginning any repair that will exceed your pre-set authorizationlimit. You will obtain an “authorization number” when we approve a job in excess of your pre-set authorization limit. The authorization number should be included with your invoice at time of submission for payment.

Please contact our authorization department if the technician needs to open any walls, floors, or ceilings to perform acovered repair. We need to be advised immediately so we may inform the Plan Holder of any costs that may not be coveredby the Plan.

At times, we may not authorize the performance of services. If part mark-ups are excessive, you may be requested to installparts or units provided by us. You will be advised when you contact us for authorization if we choose to provide the requiredparts or equipment. In the event your company is not comfortable with the parts or units being provided by us, pleasecontact the authorization department or a contractor relations representative.

Accessing your Contractor Connection account is the easiest way to provide us information and updates. If for some reasonyou need to contact us directly, please have the following information available:

H Work Order numberH Plan Holder’s name and addressH Diagnosis of problem

H Cost estimate to complete repair, including:• Brand, model and serial number• Service call charges• Labor to date• Materials used or needed

• Taxes, if applicable• Total gross amount of the job • Trade Call Fee amount collected

3 If you have been unable to make contact with the Plan Holder to schedule an appointment within 24 hours after dispatch.

3 To provide job status. We request that you provide status as soon as possible after servicing the home and no later than 24 hours after you’ve left the property.

3 When “Check and Advise” has been identified on the work order.

3 When the gross cost of the job (prior to the Trade Call Fee Collection) will exceed your authorized limit (generally $150).

3 When you encounter a situation which will prevent timely completion of the job (for instance, when parts need to be ordered).

3 When services (in whole or in part) are not covered by the Plan.

The preferred method of communication is through

Contractor Connection at www.orhp.com.

If you are unable to go online, the following phone numbersare available 24 hours a day, 7 days a week, 365 days a year:

Authorization: (800) 858-4488Dispatch: (800) 222-9497To Return Work Orders to Dispatch: (925) 365-8006To FAX Invoices for Payment: (925) 328-0679It’s FAST, EASY and CONVENIENT!

The Service ProcessPlease use Contractor Connection to provide status.

Unavailability of Repair Parts

You may occasionally have difficulty finding a part necessary for therequired repair. We can often provide assistance. We maintain workingrelationships with a number of parts suppliers that inventory “hard to find”parts. Please contact the authorization department if you are unable to findparts locally so we can determine the best way to proceed.

Second Opinions

There may be times when we will ask for a second opinion. Sometimes thisis a part of our normal audit procedures and sometimes it is because thecurrent bid for work appears excessive. Therefore, on occasion or asnecessary, we may request a second opinion.

When A Service Call Dispatched As a “Recall” Is Not A Recall

If you have been dispatched a “recall” and your technician diagnoses the service request is for a separate system orappliance, your technician is expected to advise the Plan Holder and ORHP of the situation and collect the necessary TradeCall Fee. Please contact the authorization department immediately to advise us of the circumstances so we mayconfirm with the Plan Holder that an additional Trade Call Fee is due and payable.

Denials

Upon diagnosis, if certain services are not covered by the Plan (in whole or in part), please submit your report immediatelyto us, including the cost of non-covered services so we can be fully informed. If we confirm that a denial of coverage isappropriate, we will then discuss these non-covered costs with the Plan Holder.

The following are examples of standard limitations/exclusions to Plan coverage. The list is not all inclusive.

Again, please be prepared to submit an estimate for any non-covered costs.

Note: * The exclusions listed above are standard in our Plan, and typical in the Industry. Plan Holders can purchase anoption that provides some coverage for those items indicated with an *. In that case, our work order will identify theoptions purchased by name (such as: Silver, Gold, Platinum, Ultimate, or Platinum Plus, etc.). Please refer to the Plan tofamiliarize yourself and your technicians with the Plan coverage should these notations appear on your work order. Pleasecontact us if you have any questions.

• Pre-existing conditions to the effective date of coverage• Missing components• Lack of capacity • Routine maintenance• Damage by people, pests or pets• Design flaws• Cosmetic defects or items that don’t affect the primary operation of the unit• Commercial systems

• Consequential and/or secondary damage• Cost of finding or gaining access to covered items• Cost of restoration of any wall or floor coverings, cabinets, counter tops, or the like.• Malfunctions due to a system or appliance with mismatched components in terms of capacity or efficiency

* Improper repair/installation/modification of the covered item* Permits* Haul Away* Cost of cranes or other lifting equipment* Code violations

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The Service ProcessPlease use Contractor Connection to provide status.

Want to get off the phone and on with business?

Try Old Republic Home Protection’s

Thank you for being a valued member of ourIndependent Service Provider Network!

• Update Work Order Status • Request Authorization • Create Purchase Orders (HVAC & Appliances only)•Submit Your Invoices • View and update your company information

All you need is: (1) Access to the Internet (2) Dispatch via E-mail (3) The desire to make your business even more successful!

That’s it! There are no set-up costs, special equipment to buy, or monthly fees!

Simply visit www.orhp.com or call 877-579-4559 for more information.

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With our FREE online Contractor Connection

you can:

TRADE CALL FEE COLLECTION1. Trade Call Fee payments are to be made payable to your firm and a credit entered on your invoice.

2. We require that you provide the Plan Holder some type of receipt for “cash” collections.

3. If the total cost of the job equals or is less than the deductible amount, only collect the cost of the job and send us an invoice identifying the transaction that occurred for our records.

4. At times, we issue Trade Call Fee “Coupons” (or Gift Certificates) to Plan Holders. The Plan Holder may use these in place of paying the Trade Call Fee. If you receive one from the Plan Holder, please write the work order number on the Certificate and attach it to your invoice and we will pay your invoice in full. If you normally submit invoices online, please use the “Notes” block provided to identify for us that you have received a Coupon in lieu of a Trade Call Fee).

5. If you have been dispatched a “recall” and your technician diagnoses the service request is for a separate system or appliance, your technician is expected to advise the Plan Holder and ORHP of the situation and collect the necessary Trade Call Fee. Please contact the authorization department immediately to advise us of the circumstances so we may confirm with the Plan Holder that an additional Trade Call Fee is due and payable.

6. In the event the service request is a “recall”, no Trade Call Fee is due. Your invoice should only reflect costs for additional parts as needed, and the labor to install these parts if this is an undiagnosed problem from the original service request.

7. In the event service is denied, a collection of the Trade Call Fee is required unless we advise otherwise.

PAYMENTSWe understand the importance of promptly scheduled payments.

Our payment practices have always been excellent and they are even faster when youutilize the invoicing service within your Contractor Connection account.

If you would like references from Service Providers who have worked with us over theyears, please feel free to call. We welcome your requests.

1. We are on a 30-day pay cycle. We issue checks weekly. If you have submitted an invoice and have not received payment, please do not hesitate to contact our accounts payable department at (800) 858-4488, or simply resubmit the invoice by fax at (925) 328-0679.

2. We do not pay finance charges as all invoices received are paid as agreed.3. Invoices should be sent to us within 30 days of completion of the job.4. Invoices may be faxed to our accounts payable department at (925) 328-0679, or mailed to:

Old Republic Home Protection P.O. Box 5017 San Ramon, CA 945835. In the event a Plan Holder’s Trade Call Fee payment bounces, submit the ORIGINALreturned check (keep a copy for your records) and other bank documentation to theaccounts payable department with the corresponding work order number writtenclearly on the check and we will provide your firm reimbursement.

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INVOICESThe easiest, fastest, and most convenient way to submitinvoices is by our online service using your Contractor

Connection account. Just enter the work order number, and using our simple, pre-populated template, you just fill in the blanks regarding your services rendered. If you choose to submit your invoice manually, and to ensureprompt and full payment, we require the following information be entered clearly on each invoice submitted: (To help clarify, see the sample invoice to the right.) • Plan Holder’s name and address. • Work order and authorization number, if applicable. *The authorization number is a distinct and separate number from our work order number. The work order number identifies the job itself and, if authorization has been received, the authorization number should also be clearly indicated on the invoice. • Detailed description of work performed, or if work was not covered by the Plan, description of what was found (i.e. missing parts, overload conditions, pest damage). • Part number and/or model number and, when applicable, itemized list of parts and materials, tax on parts and materials, and labor (unless previously agreed flat rates have been scheduled).

• Deduction for Trade Call Fee collection from Plan Holder, or appropriate notation. • Service completion date. • Customer signature whenever possible.Only one invoice will be accepted per work order number. We do not pay from statements. It is not necessary to sendinvoices for work orders that have been cancelled. Invoices that do not have a detailed breakdown of work performed or parts used for the repair will be returned. If the work exceeds your pre-set authorization limit and no authorization numberto complete the work was provided by us, we are only responsible for your pre-set limit toward the total cost of the job. If work isperformed that was not dispatched by us, we are only responsible for the repair cost of the work that was dispatched.

SAVE TIME!Use the

Contractor Connection www.orhp.com

ABC SERVICE111 7TH STREETANYWHERE, USA

DATE INVOICE#1/15/2010 6367

ORHP SERVICE WORKORDER

456789

SAMPLE INVOICE

QUANTITY DESCRIPTION RATE AMOUNT

AUTHO #18697

John Smith 1476 Anywhere Ave. Walnut Creek, CA 94596

GE Oven model JRSO4BU serial no: xx23457 GE Oven bake element is shorted out and the thermostat won’t recalibrate. Must replace both.

1 Labor -1 hour $ 45.001 Parts - Bake Element $ 50.001 Part - Thermostat $150.00

Sales Tax - Parts $ 16.50

Invoice Gross Total Amount $261.50

Trade Call Fee Collected $<75.00>NET DUE $186.50Homeowner’s Signature

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BILL TO:OLD REPUBLIC HOME PROTECTIONPO BOX 5017SAN RAMON, CA 94583

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1) Company Name 2) Plan Holder’s name and address 3) Our work order number 4) Service Provider invoice number 5) Our authorization number, if applicable 6) Repair/replacement description/services rendered 7) Labor, parts, and tax itemization 8) Invoice total gross amount 9) Trade Call Fee status (note if collected or not collected) 10) Net amount due for services rendered 11) Plan Holder signature 12) Service completion date

InvoicingSubmit invoices on Contractor Connection! Easy, quick!

It is your responsibility to charge and pay taxes to anyappropriate taxing authority on all services you provideas an ORHP independent Service Provider.

1. Standard Company InformationWe will enter this information in our system to be used for future correspondence, disbursement of checks, and dispatch information(telephone number, fax number, etc.).

2. Income Tax InformationFollowing IRS guidelines, all payments made to a Service Provider are reported to the IRS, unless you are incorporated. We require thatevery contracting firm we dispatch calls to submit a signed W-9 form which will be kept on record at our office. (Please verify that thisform is filled out accurately as the IRS charges Old Republic Home Protection a penalty for each W-9 that is inaccurate).

3. Licensing Information/Compliance/IndemnityService Provider shall comply with all laws, codes, permit requirements, rules, orders, judgments, decrees, ordinances or provisions of anyfederal, state, or local government agency, authority, or court pertaining to work performed. Service Provider shall be responsible for allcosts and penalties caused by its failure to comply with the foregoing, and, in the event of such failure, to indemnify and defend OldRepublic Home Protection from all liability associated with work performed.

4. Insurance Information/Requirements OverviewService Provider must provide proof of general liability insurance showing Old Republic Home Protection as an additional insured andCertificate Holder. The insurance policy must be an occurrence policy that covers both on-going and completed operations. Evidence ofworkers compensation coverage is also required, when appropriate.

The liability insurance policy must have limits not less than $1,000,000 (per occurrence), combined single limits for bodily injury andproperty damage. We must be given notice in the event of any change, cancellation, suspension, or termination of your policy(s).

Please see Page 12 for specifics of what we require.

Your insurance information must be on file with us and updated as necessary, prior to expiration. We will send courtesy emails to you60 days prior to expiration as a reminder. If your insurance expires we cannot dispatch work orders to your company. Therefore it isimperative that upon receipt of the reminder, you take action to contact your insurance agent and have them send us updated information.

As an Independent Network Service Provider, you must adhere to certain requirements as a result of this Agreement.To accept/perform work dispatched by ORHP, you must:1. Be licensed in good standing and qualified under applicable laws and regulations for the communities (state, county, and/or city as

required) and trades in which you service.

2. Provide a copy of your license(s) to us and update immediately upon expiration, suspension, revocation, termination or renewal.Service Provider agrees not to accept any work for trades in which they are not licensed in good standing.

3. Maintain insurance coverage as outlined above and on Page 12.

4. Notify ORHP immediately upon any change in licensing status, Liability/Worker’s Compensation Insurance, or any factor(s) that affectyour ability to complete work according to applicable statutes, requirements, and/or ORHP expectations.

5. Not subcontract any work.

6. Hold Old Republic Home Protection Co, Inc., harmless from any and all liability associated with work performed.

7. Provide an accurate, honest, and complete diagnosis for every job dispatched.

8. Meet trade industry standards on work performed and materials used to effect repairs and/or replacements.

9. Obtain permits as required by applicable government and regulatory agencies.

10. Contact the appropriate party within four hours (and no more than 24 hours) after receipt of work order to schedule the appointment.

11. Initiate service, under normal circumstances, within 48 hours of receipt of a work order.

12. Obtain authorization from ORHP prior to initiating repair(s) if the total cost will exceed your authorization limit.

13. Not make coverage determinations, authorize work to be performed, or otherwise act as an agent on behalf of ORHP.

14. Guarantee work performed for 30 days.

15. Charge and pay any taxes to the appropriate taxing authority on services you provide as an ORHP independent Service Provider.

16. Adhere to ORHP’s Privacy Policy on Page 13 in regard to customer information.

Review of Service Provider Requirements

Service Expectations and Agreement

11

1 1

General Liability Insurance (GLI)Requirements

We require Service Providers carry Commercial Liability Insurance to ensure the fullprotection of our Plan Holder and Old Republic Home Protection in regard to workperformed by the Service Provider, both at the time of service, and afterwards.

Service Providers are required to maintain and provide proof of Insurance Coverageas outlined:

3 Common Policy Declaration showing Named Insured, Policy Period, Policy Number, and Name of Insurer.

• General Liability Limits of at least $1,000,000 per occurrence and $2,000,000 in aggregate.

3 Blanket Additional Insured – Owners, Lessees or Contractors

• Naming Old Republic Home Protection Co., Inc. for ongoing and completed operations.

3 CG2010 - Owners, Lessees or Contractors - Scheduled person or organization (or equivalent form).

• Naming Old Republic Home Protection Co., Inc. as Additional Insured.

• Indicating Locations of Covered Operations: Various, or leave blank.

3 CG 2037 - Owners, Lessees or Contractors - Completed Operations (or equivalent form).

• Naming Old Republic Home Protection Co., Inc. as Additional Insured.

Send Declaration of Coverage and supporting endorsements to: • GLIUpdate@orhp.com or Fax: 1-925-866-0916

Note: Some insurance companies offer automatic email updates, and will, at your request, send us automaticupdates whenever you renew your policy or adjust coverage. Please make sure to ask for this service to savetime and effort!

Questions?Please email us at ContractorRelations@orhp.com or call our Contractor Relations Team at 1-877-579-4559.

Review of Service Provider Requirements

12

Additional Insured and Certificate Holder:

Old Republic Home Protection Co., Inc.P.O. Box 5017San Ramon, CA 94583

13

A federal regulation to protect the privacy of consumers was placed into effect July, 1 2001. In order to comply with

this legislation, we are requesting that you be fully aware of Old Republic Home Protection’s Privacy Policy below and

understand your obligation in that regard.

The Privacy Policy below is what we provide to each of our Home Service Contract customers. As our independent

network Service Provider, you must comply with the expectations we’ve set with this policy. We will share with you

information required to complete service at a covered property (e.g., names, addresses, phone numbers, e-mail, etc.).

It is never permissible to use this information in advertising, marketing, or other activities beyond providing the service

that we dispatch to you.

Old Republic Home Protection’s Privacy Policy

TO OUR CUSTOMERS

Maintaining your privacy is important to us, so whether you visit our web site or contact our service center, please be

assured that we are keeping your personal information safe and secure.

INFORMATION WE COLLECT

We collect nonpublic personal information about you from the following sources:

– Information we receive on applications and other forms.

– Information we receive in regard to your transactions with us.

The only reason that we collect and maintain customer information is to serve you and administer services on your

behalf. Therefore, you do not need to call, or take action, to prevent disclosure of your nonpublic personal information.

INFORMATION DISCLOSURE:

We do not sell your information to anyone.

We do not disclose any information about our customers or former customers to anyone, except as required by law.

We restrict access to your information to authorized individuals who need to know the information to provide the

requested services and products to you.

We maintain physical, electronic, and procedural safeguards to further protect your information.

When it comes to sharing information, we do so only for specific purposes.

We may share your information outside the company only as authorized by you, or for a specific business purpose.

Companies that we share information with may include Service Providers who provide service to you under the Terms and

Conditions of the Plan, data processing companies who help us administer services to you, or companies that might

assist us, for example, in fulfilling our obligations to you, such as mailing your Plan, or contacting you to inform you

of your rights to renew. These companies and Service Providers are subject to confidentiality provisions and restrictions

that prohibit using the information beyond the performance of the specified services on your behalf, and are specifically

prohibited from independent use of the information.

Privacy Policy