sEMINARsEMINAR PROGRAM

ProjeCt management ProCess management

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Contents and seminar Overview

1. Project Management Basics 1.1 Project management Basics Part 1 team building, project initiation and planning, as a basis for project success ...............1.2 Project management Basics Part 2 efficient execution, controlling and close-down of projects ......................................................

1.3 Project 2 go ............................................................................................................................................................

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2. Methodological skills

2.1 Organization & environment

2.1.1 Positioning of projects in the company ..................................................................................................2.1.2 agile approaches for projects ......................................................................................................................2.1.3 management of environment and stakeholders in agile projects .........................................

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2.2 Contents, dates, costs

2.2.1 advanced project management methodology ..................................................................................2.2.2 systematic and efficient project controlling .......................................................................................2.2.3 management of opportunities, risks and crisis ..................................................................................2.2.4 management of chances, risks and crisis in agile projects ..........................................................2.2.5 Quality management in Projects .................................................................................................................

2.2.6 management of requirements and changes ......................................................................................

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2.3 Business and legal aspects

2.3.1 Claim management in Projects ...................................................................................................................2.3.2 Contract Design in Project management ..............................................................................................2.3.3 Commercial skills for project managers ...................................................................................................

2.3.4 Developing and writing an effective Business Case ........................................................................2.3.5 Procurement management in Projects ..................................................................................................2.3.6 Business simulation for project managers ...........................................................................................

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2.4 Tools 2.4.1 ms Project made easy ........................................................................................................................................

2.4.2 Planning Workshop with ms Project .......................................................................................................2.4.3 Professionally managing complex projects with ms Project, mindjet and ms excel ...

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3. social skills 3.1 self-competence 3.1.1 Increasing the effectiveness as a project manager .........................................................................3.1.2 efficient time and stress management for Project managers .................................................3.1.3 Kreanar: Creativity and problem solving ..........................................................................................3.1.4 Developing presentations in projects ......................................................................................................3.1.5 ethics and Compliance in Project management ................................................................................3.1.6 action! ......................................................................................................................................................................3.1.7 moments of truth for project managers ..............................................................................................

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3.2 Team-competence 3.2.1 Communication and Conflicts in Projects ..............................................................................................3.2.2 teamwork in Project management .........................................................................................................3.2.3 Leading without power ..................................................................................................................................3.2.4 Leading of intercultural, dislocated teams ...........................................................................................3.2.5 successful project conversations and meetings .................................................................................3.2.6 Coaching and Consulting Competence for Project managers ..................................................

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3.3 Environmental skills

3.3.1 Cooperation project owner / project manager ..................................................................................3.3.2 sucessfully managing complex negotiations ......................................................................................3.3.3 Costumer relationship management in Projects ..............................................................................3.3.4 the project manager as entrepreneur ...................................................................................................

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4. Project Management in the company

4.1 management of Project Portfolios, Programs & project-oriented Companies ...............4.2 Project Portfolio and Program management – blended learning ..........................................4.3 Cooperation project owner / project manager ..................................................................................4.4 establishing and managing Project management offices ...........................................................

4.5 Projects as change management tools ..................................................................................................

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5. seminars oriented to industries / project types

5.1 efficient Project management for non-Profit organizations ...................................................5.2 Professionally managing It-projects .........................................................................................................5.3 Project management for Construction Projects ................................................................................5.4 management of investment projects ......................................................................................................

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6. Process Management 6.1 Basics of Process management ....................................................................................................................6.2 Process Quick scan ..............................................................................................................................................6.3 strategic Process management ...................................................................................................................

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7. Certification 7.1 Certification Workshops IPma® / PmI® ....................................................................................................

7.2 Certification Coaching IPma® / PmI® ........................................................................................................

7.3 Certification Courses IPma® / PmI® ............................................................................................................

7.4 ready for certification in 1 week ..............................................................................................................7.5 expert-workshop re-Certification .............................................................................................................7.6 re-Certification-Fresh-up ................................................................................................................................

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AgilePM

AgilePM

AgilePM

COMPENTENCE & PRACTICE ORIENTATIONYou will benefit from our experience!

our consultants have longtime extensive experience and expert knowledge in project management. our methods have proven usability.

We offer about 70-100 open seminars per year and run more than 500 customized project management events (seminars, workshops,

lectures). We are partners of all the well-known project management associations and are integrated into many networks.

INNOVATION You will take the lead with our innovations!

on the basis of the challenges, trends and problems in project management we analyze and develop inno-

vative concepts and academically well-funded solutions in our team. We continuously develop methods,

models and solutions in order to provide our clients with up-to-date knowledge and expertise. We are

continuously the first to bring our innovations to the market!

CLIENT ORIENTATIONWe create added value for our customers!

our aim at Primas Consulting is to develop customized programs and individual and flexible solutions to meet our customers needs.

our customers benefit is the focus of our work!

DIDACTICs With our creative approaches learning is pleasant and effective!

We offer innovative seminars and workshops. our support services cover the assessment of the

project team members qualifications, the specifying of individual development objectives, con-

nected to the corporate objectives as basis for a customized training program and future progress

evaluations, the provision of the latest project management know-how (e.g. blended-learning),

the best possible practice transfer and further development of application competence and the

securing of a standardized traceable level of the project team members qualifications.

TEAM We offer the experts for your concerns!

We are an interdisciplinary team of consultants and trainers with different professions, a wide range of experience and a great variety

of industries. all our consultants and trainers have hands-on experience in project management. We are able to deliver our services in

many european languages!

CLIENTs We offer the experts for your concerns!

since the foundation of Primas ConsULtIng we worked with more than 360 medium to large-sized companies where we introduced

and developed Project management. more than 36.000 persons have participated in Primas seminars. You can find an excerpt of our

customer list on www.primas.at

We are well-known in the market for our customized, practical solutions which are implemented successfully! www.primas.at

Ganzheitliche Analyse des aktuellen Projekt-

management-Status Ihres Unternehmens auf

Basis eines innovativen SystemsDe�nition des gewünschten Soll-ZustandesErarbeitung von Maßnahmen zur Weiterent-

wicklung von Projektmanagement

Wirksames ProjektmanagementErfolgreiche Projekte

Primas

Primas CONsULTING is an international consulting organization offering training and consulting services as well as certification prepara-

tion in project management. this folder shows our great variety of training topics in project management.

We offer all these trainings as in-house-seminars customized to the needs of our customers in europe and other countries in many dif-

ferent languages.

For further information, please contact our head office in Vienna:

Primas CONsULTING

tel.: +43 -1-533 23 34 Fax: +43 -1-533 23 34-99

primas@primas.at www.primas.at

Primas CONsULTING GmbH / Headoffice

Börseplatz 6/28a-1010 Vienna

Developing Paths in Project management ........................................................................................... 4

austria = Belarus = Belgium = Bosnia-Herzegovina = Bulgaria = Croatia = Czech republic = Denmark = estonia = germany = great.Britain = greece = Hungary = Israel = Italy = Latvia = Lithuania = macedonia = norway = Poland = Portugal = romania = russia = saudi arabia = serbia = slovakia = slovenia = south Korea = sweden = switzerland = turkey = Ukraine

www.primas.at

PROjECT OWNER, MULTI PROjECT MANAGER

Enabling and supporting projects!

Developing Paths in Project Management

there are well-established careers in project management. Please find below typical developing paths in project manage-ment and appropriate training opportunities!

PROfEssIONAL PROjECT COACH

Enlarging one‘s own leadership skills, supporting development!

Project Manager 9 days

3.1.2 efficient time management and stress management for Project managers

3.1.3 Creativity and Problem solving in Projects

3.2.5 successful meetings in Projects

3.1.1 Increasing the effectiveness of the Project manager

3.2.6 Coaching and Consulting Compe-tence for Project managers

CERTIfIED PROjECT MANAGER

Taking advantage of international standards in project management!

5–7 daysProject Manager

IPma: Certification Preparation Course junior Project manager, Project manager, senior Projectmanager (including exam simulation)

PmI: Certification Preparation Course PmP (including exam simulation)

RE-CERTIfICATION

Prolong the validity period of your international certificate!

5 daysCertified Project Manager

Workshop for re-certification candidates

re-certification fresh-up

3 seminars by choice

2 daysLine Manager

4.3 Cooperation of the Project owner / Project manager

4.1 management of Project Portfolios, Programs and project-oriented Companies

12,5 daysTechnical Expert

2.2.3 management of opportunities, risks & Crisis

2.3.1 Claim management in Project management

2.3.3 Commercial skills for Project managers

1.1 + 1.2 Project management Basics 1 + 2

3.2.1 Communication & Conflicts in Projects

3.2.5 successful meetings in Projects

PROjECT MANAGERsuccessful achievement of the projects‘ objectives

by leading a team as an entrepreneur!

10,5 daysCommercial Project Employee

2.2.3 management of opportunities, risks & Crisis

2.3.1 Claim management in Project management

2.3.2 Contract Design in Projects

1.1 + 1.2 Project management Basics 1 + 2

2.3.4 Developing and Writing an effective Business Case

2.3.5 Procurement management in Projects

COMMERCIAL PROjECT MANAGER

Masterful dealing with commercial tasks in project management!

Project Manager 8 days

3.1.3 Creativity and Problem solving in Projects

3.2.3 Leadership without Power

3.3.2 management of Complex negotiations

3.1.1 Increasing the effectiveness of the Project manager

3.3.3 Customer relationship management in Project management

MANAGER Of COMPLEx PROjECTs

Being prepared for challenging tasks!

My GOALMy sTATUs

MANAGER Of A PROjECT MANAGEMENT OffICE

Becoming a carrier of project management

development in the company!

3.2.6 Coaching and Consulting Competence for Project managers

3.3.1 Cooperation of the Project owner / Project manager

4.1 management of Project Portfolios, Programs and project-oriented Companies

4.4 Creating and managing Project management offices

3.2.3 Leadership without Power

5.5 Projects as Instruments of Change

6.1 Process management Basics

Experienced Project Manager 10 days

Project Management Basics

1.1.1 Project Management Basics Part 1

7ProjeCt anD ProCess management

1.2 Project Management Basics Part 2

efficient execution, controlling and close-down of projects

In the seminar „Project management Basics Part 2“ you get to

know how to set up a professional controlling system to be able

to recognize and manage deviations in performance, time sche-

dules, resources and costs and eventually meet the objectives of

your project. moreover you learn how to close-down a project

successfully.

TARGET GROUPproject managers, project team members, certification candi-

dates

WHICH TOPICs ARE COVERED …Project Controlling Basics

Controlling costs, schedules, performance and resources

Change management

Integrated controlling

reporting

Creating the communication flow in projects

Develop and execute effective project meetings and

workshops

Project leadership tasks during project working phases

team management during execution, dealing with conflicts

managing the project close-down

AfTER THE sEMINAR yOU WILL BE ABLE TO ...control performance, schedule, resources and costs

close-down your projects successfully

document the lessons learned correctly to assist other

project teams

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also

available as

blended learning

training!

team building, project initiation and planning as a basis for project success

success in projects highly depends on the use of appropriate ma-

nagement tools. Professional Project management means using

relevant methods according to the circumstances, in order to

manage a project efficiently and effectively. Which means acting

within scope, cost and time schedule. nevertheless, the adminis-

trative effort is to be kept in a favorable balance with the bene-

fits derived.

on the other hand, the building of a functionable project team

that works together well and the communication with the re-

levant stakeholder groups are essential elements of successful

projects.

In the seminars Pm Basics 1 and 2 you learn to integrate compre-

hensive project and team management. Furthermore you will re-

ceive practical ideas for project execution, as well as tips for ma-

naging every phase of a project, from the start to completion.

TARGET GROUPproject managers, project team members, certification candi-

dates

WHICH TOPICs ARE COVERED …Project management methods – overview

review of developments and trends in project manage-

ment

responsibilities of project managers in the initiation

phase

Creating cooperation with the line organization

selection and development of the project team

Formulation of project objectives, development

of the project definition and stake-

holder analysis

Preparation Project-Kick-off

Pm methods for project planning

task, schedule, cost, and resource planning

risk analysis

Building an efficient project organization

AfTER THE sEMINAR yOU WILL BE ABLE TO ...start and plan your projects professionally

act and communicate successfully with your team and the

project stakeholders

employ project management methods appropriately

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1.3 Project 2 go

efficient and lustfully

You master your tasks well, are successful in daily business. nor-

mally, projects are not part of your duties. nevertheless, there

are certain smaller projects which should be managed by you:

organizing a trade fair participation, organizing an open Day

of your company, preparing an anniversary, preparing a larger

procurement, organizing an office relocation, ... You should deal

with these tasks in addition to your regular work – professionally

like an educated project manager! such tasks often become real

nightmares: one starts too late, forgets things, the time spent is

enormous, no budget is available, ...

It may be quite different: You have a good overview. there is a

simple but efficient planning, the persons involved have a lot of

fun and know their tasks. they like working together. successful

results and a satisfied staff are the reward!

What is the success formula? tested procedures and simple tools

provide a good overview and facilitate creative freedom and

pleasurable cooperation.

TARGET GROUPPeople who have to deal with small projects in additon to their

regular work and want to plan and organize them efficiently and

lustfully.

WHICH TOPICs ARE COVERED …Building a successful team without overstraining it

What has to be done? When has it to be done?

What effort is necessary?

Project management methodologies for support

Communication as an important success factor

How to integrate the stakeholders

How to celebrate a success

AfTER THE sEMINAR yOU WILL BE ABLE TO ...manage small projects well (e.g. organizing an event with

reasonable effort and without a nervous breakdown,...)

using the talents of the persons involved well

executing the project by means of simple tools

leading the team with pleasure and achieving the goals

successfully

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9ProjeCt anD ProCess management8 ProjeCt anD ProCess management

Methodological skills

2.1 ORGANIzATION & ENVIRONMENT

2.1.1 Positioning of projects in the company

2.1.3 Management of environment and stakeholders in agile projects

2.1.2 Agile approaches for projects

2.successful integration of projects

often, projects are seen as „enemies in the own bed“. sometimes

the communication with external stakeholders is easier to mana-

ge than with internal interest groups. therefore, a well-planned

positioning of the project is an important success factor. Who are

the decision makers? Who are the contact persons? How can in-

terfaces be managed? these are some of the questions looking

for answers in an early project stage, where many conditions are

still unclear.

TARGET GROUPProject managers, project owners, executives, project portfolio

managers, project management office managers

WHICH TOPICs ARE COVERED …roles, responsibilities and distribution of competences in

project organizations

organization & business

Processes in projects

stakeholder management & project communication

marketing & communication structures

Documentation & project information systems

AfTER THE sEMINAR yOU WILL BE ABLE TO ...optimize the organizational conditions for your next project

receive more management attention

bring more clarity into your project organization and your

project environment

DIDACTICs

We will be working on cases of the participants.

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systematical integration of interest groups

Usually, agile projects have a special closeness to their customers

and users. they try to record and translate their wishes and needs

on time. However, there are other interest groups, which often

have much influence on the achievement of the project objec-

tives. It is therefore of vital importance that the different stake-

holder groups are satisfied.

What is the success formula? You pursue an active environment

and stakeholder management in your agile projects. By paying

attention to the needs of your stakeholders you prevent conflicts

and missunderstandings.

TARGET GROUPPersons interested in active stakeholder management in agile

projects (especially customer contact persons, product managers

and team managers)

WHICH TOPICs ARE COVERED …methodical environment and stakeholder identification

relations with the project; draft of measures

management of environmental relations in agile projects

role-specific aspects

AfTER THE sEMINAR yOU WILL BE ABLE TO ...realize the benefits of active stakeholder management in

agile projects and understand and include the tasks and their

role-specific aspects

employ environment and stakeholder management in agile

projects

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How to introduce typical agile procedures into one‘s own project

although working as a project manager successfully you never-

theless actively pursue current developments in project manage-

ment, check new agile approaches and employ them into your

projects.

What is the success formula? You inform yourself about agile

procedures, train some of the elements and select fitting metho-

dologies and approaches for your projects to achieve even more

successful results. You find out the necessary changes in your pro-

ject management processes and culture and are able to provi-

dently take supporting measures.

TARGET GROUPpersons with project management experience and/or

education, interested in agile developments, wanting to

employ new agile approaches in their projects

persons involved in the transformation from „classical“ to

agile project management wanting to prepare themselves for

the upcoming changes in addition to an agile training

WHICH TOPICs ARE COVERED …agile methods in projects

mutualities and differences

Important elements of any project

excercises on typical agile procedures

What can classical project managers take from the agile

world?

What can agile project managers keep from the classical

world?

AfTER THE sEMINAR yOU WILL BE ABLE TO ...overlook typical agile methods and trends

consider essential differences and mutualities of classical and

agile projects

introduce selected agile approaches into your projects

identify important elements of both worlds and use them

correctly

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AgilePM

AgilePM

2.2.1 Advanced project management methodology

2.2.2 systematic and efficient project controlling

11ProjeCt anD ProCess management

2.2.4 Management of chances, risks and crisis in agile projects

2.2.3 Management of opportunities, risks and crisis

10 ProjeCt anD ProCess management

2.2 CONTENTs, DATEs, COsTs

modern controlling approaches for professional project steering

For many project managers, the achievement of the project ob-

jectives, plans and costs are challenging tasks. Finding an approp-

riate balance between content-related requirements/quality and

available resources (personnel, time, costs) is an essential success

factor.

TARGET GROUPProject managers, project controllers, project management

assistants

WHICH TOPICs ARE COVERED …Project controlling tasks

strategic and operative project controlling

recognizing and managing deviations in performance,

time schedules, resources and costs

Progress reports and indicators

earned Value analysis as a controlling instrument

expectation and forecast calculation in projects

Financial controlling

Integrated project controlling

Project score card as a controlling instrument

Preparation, facilitation and evaluation of controlling

meetings

Progress presentations to project sponsors

AfTER THE sEMINAR yOU WILL BE ABLE TO …apply project controlling methods which enable pro-active

project control

use controlling meetings and progress presentations for

efficient project control

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efficient working in projects

You already completed project management basic seminars and

employed project management methods in your projects. We will

deal with the following aspects: How to become an efficiently

working project team quickly? How can the requirements be

transfered into the project team efficiently? How can the project

process be controlled in a way that deviations become visible in

time? How to deal efficiently with claims? ...

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TARGET GROUPProject managers for customer projects, general contractor

projects,... with some experience

WHICH TOPICs ARE COVERED …Project initiation phase: Project definition and specification,

stakeholder analysis, risk analysis, types of project starts

Cooperation project organization – line organization:

selection of the project team members, distribution of

competences and responsibilities between the project

organization and the line organization, developing efficient

project structures

Project planning: structuring of the work packages, tips on

the planning of schedules, resources and costs

reporting and communications: optimization of the

information flow, construction of efficient communication

structures, decision making, escalation in projects

efficient controlling: Integrated project controlling,

management of changes, claim management

success factors for project management

AfTER THE sEMINAR yOU WILL BE ABLE TO ...set up a project team that is quickly able to work

detect deviations quickly

deal with claims efficiently

offer your lessons-learned for other projects

DIDACTICsparticipants are enabled to work out results on their own

laptops

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How to reduce the danger of project crises

Do you know this situation? there is an agile project – with a

motivated and fully operational team. However it cannot go

ahead because the technical clarification of the users could not

be obtained in time. the users are overworked and/or do not

have enough resources.

Very often potential risks do not receive enough attention,

neither in agile projects nor in „classical“ projects. the conse-

quences are the same: deviations of the project objectives; worst

case: project crisis or the cancelling of the project.

What is the success formula? You introduce active methodical

chances and risk management in your agile project world and

give it a high priority – especially in the project initiation phase!

You ensure awareness in your project team and control the riks

to reduce the danger of crises.

TARGET GROUPpersons interested in active risk management in agile project

management, especially scrum masters and Product owners

WHICH TOPICs ARE COVERED …Identification of chances and risks

Development of valuation principles for risks

steering of chances and riks in agile projects

role-specific aspects in riskmanagement in agile projects

AfTER THE sEMINAR yOU WILL BE ABLE TO ...recognize the importance of active chances and risk

management in agile projects, understand the taks and

responsibilities and role-specific aspects

employ risk management in agile projects

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Your projects always achieve their objectives? they are always in time and within the agreed costs? – You need not read on – this seminar is not for you!

Very often, not enough attention is given to potential risks and

opportunities in the project start-up phase. this can result in fai-

lure to achieve the project objectives, in project crises or in the

termination of the project itself. From statistics we know that

more than 40% of the projects are not finished according to their

frame conditions and objectives, and about 25% of the projects

have to be terminated.

The situation, however, may also be completely different: risks

and opportunuties are considered as valuable elements already

from the beginning, effective measures are defined and imple-

mented, in order to minimize risks and to maximize opportu-

nities. Plans include specific risks and opportunities and reflect

reality. the modifications during the project process do not cause

critical project situations. risks and opportunities are managed in

an active manner, the project team is able to keep the project on

course by implementing effective measures. .

TARGET GROUPPeople working in projects and interested in risk and crisis

management (project sponsors, project managers, risk

managers, team members, ...)

People preparing themselves for a certification

(according to IPma®- or PmI®-standard) wanting to increase

their knowledge regarding this topic

WHICH TOPICs ARE COVERED … methodical identification of opportunities and risks

Development of assessment principles for risks

Building and monitoring risk management systems

risk management in the various project phases

establishment of an early warning system to prevent project

crises

Ways out of a crisis, case studies for successful coping with

crisis

AfTER THE sEMINAR yOU WILL BE ABLE TO …apply risk and crisis management methods in any type of

project

identify and systematically resolve complex project situations

successfully solve „hopeless“ situations in projects

apply learned interventions in case of project crises

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AgilePM

2.3.2 Contract Design in Project Management

1312 ProjeCt anD ProCess managementProjeCt anD ProCess management

2.2.6 Management of requirements and changes

2.2.5 Quality Management in Projects

2.3 BUsINEss AND LEGAL AsPECTs

2.3.1 Claim Management in Projects

the importance of contracts for the project success

Well-designed contracts and a thoughtful communication and

negotiation strategy conclusively increase the probability of suc-

cess in projects.

TARGET GROUP(commercial) project managers, project portfolio managers,

project management office members

WHICH TOPICs ARE COVERED …Contract and contract partner

Cooperation with third parties

relevant types of contracts and basics of contract design

tenders, allocation and conclusion

sample contracts and checklists

advice for the design of contracts

Checklists and examples of contracts

AfTER THE sEMINAR yOU WILL BE ABLE TO …consider the legal consequences when designing a contract in

your project

use relevant types of contracts, sample contracts, checklists

and tips for your own project

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more success through high quality requirements

Various internationally conducted surveys show that a correct

management of the requirements is a key factor for more success

in project management. Clear, complete and consistent require-

ments are the basis for the project planning. Better requirements

enable an easier deduction of the work packages, better esti-

mates of the work packages as well as an easier more efficient

controlling.

TARGET GROUPProject managers, managers of the project portfolio manage-

ment, project management office staff

WHICH TOPICs ARE COVERED …Introduction of the requirement management

Influence factors

Basics of the communication theory

raising of the requirements, stakeholder management

Collection techniques

Planning of the collection phase

Working-out of the requirements

Functional requirements

Quality requirements

general conditions

Interfaces

Use cases

Quality assurance and quality improvement of the

requirements

review techniques

Linguistic methods

administration of the requirements

Documentation

Claim management and Change management

traceability

tools

AfTER THE sEMINAR yOU WILL BE ABLE TO …evaluate the quality of the requirements in your project

demand and verify improvements to be able to reduce project

risks and the potential for claims

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Producing quality instead of controlling quality

regarding the achievement of the project goals, reaching the

quality objectives is as important as meeting the schedule and

the costs. While schedule and costs generally receive high atten-

tion, quality is often taken for granted by internal and external

customers. there is little awareness that quality can be managed

and has to be managed like other aspects in project manage-

ment. the seminar supports you in finding a sound judgement

for quality management in your projects.

TARGET GROUPProject team members having to perform quality management

tasks, project managers with project experience, certified pro-

ject managers, project managers in quality sensitive industries

(health care, It, transport,...)

WHICH TOPICs ARE COVERED … Basics of quality management

Definition of quality objectives in projects

sections of a quality plan according to Iso 9001 and Iso 10005

Quality costs and benefits

selected methods and tools in quality management for quality

control (e.g. reviews, cause-effect diagrams)

Continuous improvement process (CIP) (implementation tips)

AfTER THE sEMINAR yOU WILL BE ABLE TO …define measurable quality objectives in your projects

select appropriate quality assurcance measures

apply quality securing measures

share a common language with quality managers

DIDACTICs

the topics will be worked out using participants‘ cases (if desired)

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successful managing and enforcing one‘s own interests through strategic claim management

In projects where different organizations are involved as clients

and contractors, claims and demands for rework inevitably be-

come a challenge to deal with, because they are seldomly com-

pletely covered by the project contract. the enforcement of

one´s own claims, and warding off foreign claims, is therefore an

important part of protecting one´s own interests. Well formula-

ted contracts which address the claim process (claim precaution,

detection, tracking, communication and negotiations) can help

immensely in alleviating claim issues constructively.

TARGET GROUPproject managers, managers of the project portfolio manage-

ment, project management office members

WHICH TOPICs ARE COVERED …Basics of the contract creation

Collaboration with third parties

Detecting claims, placing and rejecting them in the various

project phases

Project documentation, reporting, regular meetings as a

means for claims

active dialog as a successful factor for the finding of peaceful

solutions

tips and experiences with negotiations for the finding of

agreements

enforcing or rejecting claims in legally sensitive situations

without destroying of the relationship with a customer

negotiation strategies

AfTER THE sEMINAR yOU WILL BE ABLE TO …apply the most important legal concepts

employ suitable communication forms for a successful claim

formation and claim management

use suitable negotiation strategies

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1514 ProjeCt anD ProCess managementProjeCt anD ProCess management

2.3.6 Business simulation for project managers

2.3.5 Procurement Management in Projects

2.3.3 Commercial skills for project managers

2.3.4 Developing and writing an effective Business Case

successful project approvals

successful Project management is about delivering projects on

time, within budget and to specification. But equally important

is to deliver the business benefits to the customer. the bridge

between customer benefits and project is the business case.

moreover, project approvals and management commitment for

projects are based on thorough, comprehensive but concise pre-

sentations of the business cases. It is therefore crucial to create a

sound business case for every single project.

TARGET GROUPsProject managers and team members who have to develop

convincing business case reports and presentations

WHICH TOPICs ARE COVERED … Identification of the issues and/or opportunities for which

the project is needed

Description of the recommended solution vs. alternative

solutions

step-by-step approach of the business case development

Performing a cost and benefit analysis:

Definition and calculation of revenue and cost drivers

assessment of the overall budget: people, money and

time to deliver and realize the benefits

Implementation plan

Key success factors and risk assessment

template and outline for a business case report and / or

presentation

AfTER THE sEMINAR yOU WILL BE ABLE TO …understand the expectations of the target audience for

business cases in order to obtain commitment and

approval for the projects

develop convincing business case reports and

presentations

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Commercial competence brings more success in project management

„money makes the world go round”, is a slogan that applies to

projects as well - regardless of the project type. Project managers

have to „sell“ their project at the beginning. During the working

phases various key figures are demanded. at the end of the pro-

ject the financial result is an important influence factor on the

project success – and the success of the project manager!

TARGET GROUPProject managers and project team members wanting to develop

their managerial accounting skills and their project

WHICH TOPICs ARE COVERED ...Basic accounting terms and methods

Integrated project and enterprise planning

Project calculation, economic efficiency studies

Project controlling

economic project data, operation figures

AfTER THE sEMINAR yOU WILL BE ABLE TO ...understand your colleagues of the commercial departments

(e.g. controlling) better and you can join the conversation on

key indicators. this will improve the cooperation considerably!

„sell“ your project to external and internal customers and

negotiate better.

employ different commercial methods in your project.

actively control projects through finance data and eventually

improve the financial results of your project and your

company.

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Playfully experiencing business administration

many project managers are not exactly pleased to perform the

commercial tasks of the project. they prefer to focus on the

content-related aspects, the schedule and quality or they are

not well trained in business matters. Profitability calculations,

well structured costs and an up-to-date controlling of costs and

efforts are therefore often performed by the corporate control-

ling department or only to a very limited extent. successful project

execution, however, also involves managing the financial

aspects.

The situation may also be completely different:

With the help of a simulation, the life cycle of a project from

the profitability calculation to the project close-down is gone

through. Complexity is reduced by using a consistent game

situation, and relations are depicted.

TARGET GROUPProject managers, project team members who are interested in

enhancing their business competencies.

WHICH TOPICs ARE COVERED ...Project profitability calculation

Project planning as basis of project calculation

management of risks, stakeholders and team

Project controlling tools (forecasts, …)

Integrated project controlling

Consideration of the interests of corporate controlling and

project sponsors

Project close-down and evaluation

relation between project and company from a financial and

accounting perspective

AfTER THE sEMINAR yOU WILL BE ABLE TO ...assess the effects of commercial decisions on the projects and

the company

apply the most essential economic methods in project

management

DIDACTICsUsing the simulation „Experiencing business administration in

project management“ in combination with inputs, discussions

and reflections.

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Professional procurement processes secure the project success

the procurement of goods and services represents a critical suc-

cess factor in many projects. Insufficient specifications, mistakes

when selecting suppliers and improper contracts are not only

influence factors on the costs and the duration of the project.

they may as well affect the quality of the project. often the per-

formance of a supplier reflects the performance of the project

team. You will get to know the most important methods of the

procurement management in projects and we are working out

tools which can be directly employed by you in your project.

TARGET GROUPProject managers, project team members wanting to improve

the procurement process in their project

WHICH TOPICs ARE COVERED ...Procurement planning (make-or-buy analysis, specification, ...)

overview on common types of contracts and conditions

tenders

methods for the assessment of suppliers and selection of

suppliers

Contract management and conclusion

Cooperation with other departments (procurement,...)

negotiation skills

Interface quality management and risk management

trends in procurement management

AfTER THE sEMINAR yOU WILL BE ABLE TO ...consider the different contract types and their consequences

on the project

decide which tender procedure has to be employed

apply the different tools of procurement management in your

project

conduct negotiations confidently

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2.4 TOOLs

2.4.2 Planning Workshop with Ms Project

2.4.3 Professionally managing complex projects with Ms Project, Mindjet® and Ms Excel

2.4.1 Ms Project made easy

1716 ProjeCt anD ProCess managementProjeCt anD ProCess management

Creative planning and efficient usage of project ma-nagement software

Projects often have to be initiated, planned and started within a

short period of time. many project management software tools

promise facilitation - in reality, however, their implementation

often ends in long training times, and therefore in restricted ca-

pacities for the steps mentioned above. thus, an appropriate

balance between the implementation of software tools and a

„traditional“ planning approach is an essential success factor for

a time and cost efficient project start-up.

TARGET GROUPProject managers

WHICH TOPICs ARE COVERED …Project initiation – How to ...

define a project charter

implement project planning under time, scope and budget

constraints

draft a project from the information of the project charter

draw up the tasks that have to be determined in a workshop

transfer the tasks into controllable work packages

usefully sequence work packages in order to utlize time and

resources in the best possible way

Tool implementation (Ms Project 2007) – How to ...

incorporate the work breakdown structure into a software

tool

adjust the basic settings of ms Project in order to facilitate

usage

enter, change, complete / remove resources and durations

avoid planning traps

calculate costs per work package as well as costs for the entire

project

use ms Project for time and cost controlling

adjust screen and print layout to target group specific

applications

Non objectives: the workshop is neither a classical software

training nor a product presentation of microsoft!

AfTER THE sEMINAR yOU WILL BE ABLE TO … find a proper balance between creativity techniques, structuring

and software support in your projects. moreover, efficient fields

of application of ms Project 2007 as supporting tool will be pre-

sented.

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efficient use of the project management- methodology in ms Project

ms-Project is a market leader in the area of project management-

software and has proven to be a good tool for professional pro-

ject planning and controlling. nevertheless, the abundance in

tool features requires a specific adaptation for the efficient use

of the project management-methods.

this seminar is held by experienced ms-Project and Project

management professionals. It is based on project management

fundamentals and offers to the participants the possibility to

receive a quick and easy guide for the work with the tool.

TARGET GROUPProject managers, project team members, project assistants

WHICH TOPICs ARE COVERED … task and time planning

graphic creation of schedule plans

easy approach for the planning of resources and costs

Introduction to time controlling

Non objectives: the workshop is neither a classical software

training nor a product presentation of microsoft!

AfTER THE sEMINAR yOU WILL BE ABLE TO …realize the classical project management process with

ms Project

understand strengths and limitations of ms-Project

use ms Project acording to the tips from hardcore users

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are you familiar with the following situation? there is a customer order – everything has be done very quickly: deadlines, resources, mile-

stones, procurements, contracts. everything must happen simultaneously. even though it is not clear yet who does what and until when, and

what is exactly included in the order. a work breakdown structure must be developed – but how? Defining work packages – how exactly

is this done? How can I derive them from the contract? How can I ensure that the project team knows the tasks and the claim potentials?

Developing a time schedule, but how can I integrate the work package specification? and at the time the project has been started: How can I

immediately recognize when the costs are getting out of control, where I have to set a claim? even if there is an erP-system involved, the data

is not sufficiently up-to-date to be able to react in a timely manner.

MODULE 2this module addresses persons needing the complex topics resour-

ce coordination and resource optimization in their projects; it is es-

pecially suitable for companies that manage staff-intensive projects

(e.g.engineering projects).

resource coordination and resource optimization with ms Project

Performance monitoring and monitoring of the labor hours and

accumulated costs based on work packages, using the integration

of ms excel with ms Project

establishing full traceability and developing a basis for

professional claim management

PRECONDITIONms Project and mindjet® on your own laptop

Project management knowledge (resource management, project

controlling)

Knowledge about working with ms Project , mindjet® and excel.

Very good knowledge of excel is required, otherwise the module

„Preparation“ is recommended.

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MODULE 1struturing a project: from the contract to the work breakdown

structure and schedule

tasks:

struturing a project on the basis of a written customer order

Deriving transparent work packages for the project team

directly from the contract

Important elements of the customer order:

Defining performance limitations

structuring the projects into work packages, directly from the

contract

structuring in distributed teams

Developing a work package-related time schedule

Basis for a potential claim strategy

PRECONDITIONms Project and mindjet® on your own laptop

Project management knowledge (task and time scheduling)

Knowledge about working with ms Project and mindjet

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Integrated project planning & controlling with ms office tools

PREPARATION MODULEthis module provides the participants with the ms Project, mindjet® and ms excel knowledge needed for their useful and efficient applica-

tion. With the help of the trainer´s practical reference, the module is focused on those elements which can be applied in practice.

AfTER THE sEMINAR yOU WILL BE ABLE TO …apply ms Project, mindjet and ms excel regarding project calculations

PRECONDITIONms Project, mindjet and excel on your own laptop

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TARGET GROUPProject managers, Project portfolio managers, Pmo-members

AfTER THE sEMINAR yOU ARE ABLE TO …structure your project in work packages – taking into account the contractual provisions and requirements – and to develop a work

package-related project schedule

perform the project planning with distributed teams, if required

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TIPP: Preparation

module

3.1.1 Increasing the effectiveness as a project manager

3.1.2 Efficient Time and stress Management for Project Managers

3.1.3 KREANAR: Creativity and problem solving

social skills

3. 3.1 sELf-COMPETENCE

19ProjeCt anD ProCess management

make the most of your talents

as a project manager you repeatedly have the impression that

your tasks are rather exhausting and laborious. there is not en-

ough time for those activities that would make the project spe-

cial. there is much pressure, also because troublesome work pa-

ckages are often started as late as possible. joy and enthusiasm

fade.

It may be quite different: the project team acts as a committed

team. tasks are picked up pro-actively and performed with great

enthusiasm. the project teams culture is characterized by crea-

tive solutions and mutual joy when celebrating successful miles-

tones!

What is the success formula? If you know your talents and perso-

nal strengths a joyful, goal-oriented, high-quality assignment of

tasks becomes possible. the knowledge of one´s own personality

and values is the basis for the building of a project team that is

able to perform excellently because of it´s diversity.

TARGET GROUPProject managers and project team members interested in a

strengths-based assignment of tasks and an improvement of

the project culture.

WHICH TOPICs ARE COVERED …the own personality (talents, strengths, potentials)

strenghts-based assignment of tasks

Values and principles as a basis for the project culture

Developing of values in the project

Being a role model of values (frankness, reliability, high

regard,...)

Individual setting of goals in projects, evaluation

Project success and enthusiasm by means of a good

organization of work

AfTER THE sEMINAR yOU WILL BE ABLE TO ...assess yourself better

set motivating goals for yourself and your team

employ your own talents and strengths well-directed

realize the benefits of your project team members and use

them to the advantage of the project

lead the project to success with joy and enthusiasm

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We like to take your problems!

as a project manager you are

often confronted with situa-

tions and problems which you

would like to solve with ease.

the project management of-

fice likes to sell the projects

in a creative way. In the tight

schedule of a project manager

creativity is often reduced to a brainstorming. accepted project

plans often create a kind of cage.

Kreanar = short modules, flexibly selectable online blocks (skype)

and an optional participation in the network „Kreanarren“

(access for 6 weeks to a platform of seminar participants where

problems are solved in a creative way).

TARGET GROUPProject managers, project management office members and con-

sultants accompanying creativity processes, project team mem-

bers

WHICH TOPICs ARE COVERED …Classroom modules (4h and 3h): Basics of creativity processes,

tips for the definition of problems, the most important

creativity and problem solving techniques, decision processes

in the project team, roles in the company

online block 1: What to do when there is a lack of creativity ...

online block 2: Creativity in virtual teams: techniques and

tools

online block 3: always trouble in the team: How to respond

creatively ...

online block 4: selling ideas creatively

AfTER THE sEMINAR yOU WILL BE ABLE TO …enable and facilitate creative solutions in the project team

and with single persons

master tricky situations ceratively

DIDACTICsWorking „kreanarrical“ – flexibly, virtual and face-to-face,

with body brain and head brain; We work on your issues!

20% impetus, 40% case studies, 40% self experience

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Prevention measures for an emergency

In projects a lot of stress arises by tight schedules and the coope-

ration with many different stakeholders. this situation can result

in a burn-out – which can put the project at risk and result in

physical and mental illnesses. to be able to carry out your projects

successfully without exhausting your energy reserves, an effici-

ent time management and stress management is necessary. You

become acquainted with efficient prevention measures, practice

them in the proteced seminar environment and are enabled to

apply these measures after the seminar in your project.

TARGET GROUPProject managers and proejct team members wanting to prevent

burn-out and other physical and mental illnesses

WHICH TOPICs ARE COVERED ...What is stress? / How stress arises / effects of stress

eisenhower matrix

time sovereignty / Dealing with interruptions and time thieves

Personal stress factors and stress patterns

the own value system

Prevention measures

AfTER THE sEMINAR yOU WILL BE ABLE TO ...deal with your personal resources more effciently

set priorities and structure your work day in a better way

use eustress as a motivating force

deal with your personal stress factors in a better way and

know how to avoid them

maintain your inner balance even in stressful situations

integrate your own values in your working day

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Classroom

Module1

0900 –1300

Classroom

Module2

1600 –19004 online blocks

Kreanar Network (skype)

3.1.5 Ethics and Compliance in Project Management

3.1.6 Action!3.1.4 Developing presentations in projects

3.1.7 Moments of truth for project managers

2120 ProjeCt anD ProCess managementProjeCt anD ProCess management

social responsibility in Project management

ethics as an issue is increasingly becoming an integral part of

project management. modern project management standards

address issues of ethics and values in the project management

context and companies engage in topics such as Csr and com-

pliance.

TARGET GROUPProject managers, Project team members

WHICH TOPICs ARE COVERED …ethics and the importance for project management

Integration of human rights in economics

Corporate social responsibility (Csr) and project management

areas of tensions for project managers

stakeholders and their expectations

Project goals and results

Values and ethics and their impact on the project risks

Compliance and corruption

AfTER THE sEMINAR yOU WILL BE ABLE TO ...appoint significant aspects in the field of ethics

reflect your own values

consider intercultural aspects

DIDACTICs

Practical benefits by working on issues of the participants

Case studies

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targeted presentations in a listener-oriented way

a significant part of the project managers’ work consists of the

development and delivery of presentations to different audience

groups – i.e. management, project sponsor, team as well as sta-

keholders – and on different topics, i.e. the business case, project

plan, project status, crisis management, project closure. While

each project is new, the project presentations seem very repeti-

tive and time consuming for both their developers and the audi-

ence. It is therefore even more important in projects to develop

concise, structured and targeted presentations that reach their

goals faster and more effectively.

TARGET GROUPProject managers who have to make presentations to

different audience groups

WHICH TOPICs ARE COVERED … analysis of the audience and its needs to provide a basis

for the correct presentation format

the key message as foundation of the presentation

Creation of structural drafts of the content for better

understanding

Preparation of the introduction, the essence and the end

of the presentation

story-telling as a red thread through the presentation

Charts as a means to transfer the message easier

templates for typical presentations in projects

Presentation of sensitive topics (business case, project

plan, project status, …)

Presentation of a library of potential useful charts, incl.

respective charts on electronic format

AfTER THE sEMINAR yOU WILL BE ABLE TO …prepare information in a listener-oriented way

create clarity through structure

generate comprehension through insightful visualizations

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Learning by doing

You are facing a new situation in your project and want to practi-

ce in a protected respectful atmosphere? You want to get im-

mediate feedback on the basis of qualified implementation tips?

You and your needs are at the center of this seminar which is

all about „doing“. the focus lies on your personal experience.

there is no elaboration of theoretical scenarios. You determine

the subject, the trainer develops the framework in which you can

practice the project realistically but without risk.

TARGET GROUPProject managers having to face a specific difficult challenge

wanting to practice in another frame and to realize the impacts;

project managers with frequently recurring situations (e.g. pre-

sentations to the project owner) wanting to practice and receive

feedback

WHICH TOPICs ARE COVERED … You choose which topics you want to experience, e.g.:

Communication: meetings with / without interruptions,

presentations, delivering bad news

teamwork: Hiring and dismissing project team members,

performance review discussions, negotiating resources,

conflict discussions

Important situations in projects: acceptance discussion with

the client, change requests, specification of the project

content with clients / stakeholders, negotiation situations,

setting of claims

AfTER THE sEMINAR yOU WILL BE ABLE TO …translate the professional feedback into your specific situation

optimize typical project situations by practicing them

avoid typical mistakes

DIDACTICsKey facts: no theory, working on the participants‘ situations

or typical project situations, qualified, precise, appreciative

feedback, practicing of different approaches, ...

the participants send their situation in advance to the trainer

so that a quick entry is possible.

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energy efficient project management with maximum effect!

Project managers have limited time and budget to implement

their demands on their role and associated tasks. multiple pres-

sures combined with countless contradictions in their projects can

trigger negative stress and as a result reduce the effectiveness.

the feeling of advancing loss of control is confirmed in constant

last-minute rescue actions. many tasks remain unfinished or an

open issue.

Maximum Impact! successful project managers indentify at an

early stage situations with a leverage effect. they prepare them-

selves for each moment of truth thoroughly. Because project ma-

nagement energy is to be used only where it is effective! take

your personal advantage of our 20 years of experience with 360

companies and 36.000 project managers! this workshop will help

you identify the moments of truth in your own project and to be-

nefit from them. You will receive tips that cannot be found in any

project management book and which will support your personal

preparation for your next moment of truth!

TARGET GROUPexperienced project managers

WHICH TOPICs ARE COVERED … moments of truth and communication

moments of truth in the project management phases:

Preliminary project / sales process

start-up and planning process

Working phases and controlling process

Close-down process

Personality as an important influence factor

AfTER THE sEMINAR yOU WILL BE ABLE TO …identify your moments of truth and take advantage of them

DIDACTICsVirtual kick-off, presentations, role-plays, group discussions

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3.2 TEAM-COMPETENCE

3.2.2 Teamwork in Project Management

3.2.3 Leading without power3.2.1 Communication and conflicts in Projects

2322 ProjeCt anD ProCess managementProjeCt anD ProCess management

3.2.4 Leading of intercultural, dislocated teams

t.e.a.m. = great! someone else does it!

Project management is teamwork - that is evident and has been

heard and experienced. In project management this means: You

as a project manager are responsible and depend on the support

of your project team to achieve the project objectives. teamwork

has potential (e.g. creative solutions, useful differences, produc-

tive exchange,...) and there are some riks (e.g. futile conflicts,

egoism, unclear distribution of responsibility,...). What does the

personal understanding or non-understanding within the team

contribute to the project success and what can you personally do

to promote team work? there has to be a good balance between

common achievement and the work of single team members,

between social intuition and the legitimate demand for a good

performance. this seminar offers tools and possibilities to find

this balance.

TARGET GROUPProject managers, project team members

WHICH TOPICs ARE COVERED … Phases of team development and team composition

Dealing with different personalities

Frequent motivation and demotivation factors

seccessful delegating of tasks

techniques for problem solving

Basics of group dynamics

AfTER THE sEMINAR yOU WILL BE ABLE TO … integrate different personalities into the team

delegate clearly and demand results successfully

realize the stage of development of your project team

leading of problem solving meetings

recognize problems and develop solutions as a team membe

DIDACTICsWe work on the topics of our participants!

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the impact of constructive communication on project success

surveys show that project managers and team members are quite

often up against difficult communication situations and conflicts.

nowadays it is a mUst for project managers, to provide a pro-

fessional project information system and to identify and resolve

conflicts in projects in a timely fashion.

TARGET GROUPProject owners, project managers, project team members

WHICH TOPICs ARE COVERED …Fundamentals of successful communication in projects

methods and tips for building a project information system

the meaning of conflicts in projects

origin of conflicts, specific types of conflicts in projects

tips for the early recognition of conflicts

getting to know different solution patterns

Conflict resolution

model procedures for the treatment of conflicts

Conflict presentation / conflict conversation

Dialog as an instrument to minimize conflicts

the integrated project information system

AfTER THE sEMINAR yOU WILL BE ABLE TO ...reflect on personal communication and conflict behavior in

project work.

use concrete methods of resolution and know how to resolve

current issues.

employ strategies to avoid typical conflict areas in projects.

DIDACTICs

role plays

Working on real cases

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Which leadership approaches work in complex projects?

You are a project manager, but not a line manager? You are a

project manager for complex projects with many different part-

ners in different organizations? - then you probably know the

feeling when you have to and want to move forward in your

project and at the same time are not able to put your foot down.

In this context leadership has to inspire and to define a suitable

framework for efficient handling. the aim is to set appropriate

interventions in a complex social system without constantly ha-

ving full control. there is no recipe available that always works!

there will be inputs, suggestions and examples of best practice

to reflect on and – when appropriate – to integrate in one´s own

actions. Leading without power becomes possible if you go your

own way!

TARGET GROUP experienced project managers

Project managers with complex projects

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WHICH TOPICs ARE COVERED … Leadership challenges in project management

Vision and goal development for complex projects

Integration of partial results and management of deviations

establishing of a project culture and project identity

Project managers as authentic leaders

Dealing with uncertainty and ambiguity

Using of learning opportunities, reflection on the process

exchange of experiences and self-reflection

AfTER THE sEMINAR yOU WILL BE ABLE TO …recognize und understand the tensions in the leading

situation

reflecting the basics for authentic leading

managing leading tasks in the project start-up phase

Dealing with leading conflicts in projects

managing leading tasks in the project close-down phase

effectively

DIDACTICsWorking on real project situations. group reflections

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successful international projects

the globalization trend has created higher cost pressure. to be

able to cope with this pressure companies distribute tasks to

various geographic locations, thereby creating dislocated inter-

national teams. the physical separation of teams complicates

team communication and developments. It is much harder to

develop trust and commitment within the team. Different

cultures require the development of a specific project culture,

rules on how to interact.

TARGET GROUPInternational project managers

WHICH TOPICs ARE COVERED … Characteristics, limitations of dislocated teams

Consequences on the various project phases

necessary organizational measures and rules

Intercultural differences and their meaning for the project

success

Development of a specific project culture

Flow of information, commitment and quality of work

Decision-making

Helpful tips and tricks

employment of technical equipment

electronic devices and their impact on the cooperation quality

AfTER THE sEMINAR yOU WILL BE ABLE TO …manage dislocated, intercultural teams

integrate lessons learned into your own projects

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3.2.6 Coaching and Consulting Compe- tence for project managers

3.2.5 successful project conversations and meetings

2524 ProjeCt anD ProCess managementProjeCt anD ProCess management

3.3.1 Cooperation project owner / project manager

3.3.2 sucessfull managing of complex negotiations

3.3 ENVIRONMENTAL sKILLs

How to achieve efficient and respectful meetings

You spend a lot of time in meetings, however, you have the im-

pression, that most of them are not really purposeful. Partici-

pants talk past each other, are late or have to leave earlier. some

of them read their e-mails during the meeting. moreover, your

performance in the meetings is not the way you want it. You wish

to behave competently and objectively. But it happens again:

personal attacks, killer phrases, ... In this seminar you become

acquainted with a lot of methods and tools enabling you to exe-

cute your meetings more successfully. You will try these methods

out in some role plays and project simulations and find out which

of them are the most efficient for you and your company.

TARGET GROUPProject managers, project team members

WHICH TOPICs ARE COVERED …

Facilitation techniques for different types of meetings

Dealing with complicated situations

Creativity techniques

Visualization and use of media

solution- and resource-oriented questions

active listening

AfTER THE sEMINAR yOU WILL BE ABLE TO ...use the tools and methods you learned in the seminar in your

meetings

employ your advanced facilitation style in your project

meetings

perform efficient and respectful conversations and meetings

use questions and active listening as a controlling instrument

in your conversations

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expanding one‘s own leadership competencies and team development abilities

You have to manage some projects simultaneously. You are con-

fronted with those challenges that project team members are

not able to solve themselves. the expectation is that you as a

senior executive or a project manager make decisions and give

purposeful assistance. tough project situations and conflicts are

becoming more frequent. You experience your projects as stress-

ful and exhausting.

It could be quite different: Complex projects require not only

management know-how, being able to employ systemic questio-

ning, reflecting of the process and understanding of the orga-

nizational contexts. Project team members learn by asking the

right questions how to help themselves, to recognize blockages

and to act independently. executives with a „coaching attitude“

lead their employees not only to achieve the goals but to an in-

creased self-competence. Due to a certain distance to the project

creative alternatives are available.

What is the success formula? If you are aware of your attitude

towards other people you are authentic and efficient. Properly

applied Coaching offers valuable support to develop objectives

and solutions for projects and project managers. .

TARGET GROUP members of the project management office, project managers,

consultants, coaching project managers

WHICH TOPICs ARE COVERED …

Differentiation between professional consulting,

organizational consulting, system consulting and coaching

Understanding the role of a coach, adapting to the situation

Principles and methods for coaching in projects

Coaching as a support of the leadership work or consulting in

projects

elements of the coaching process

situation and problem analysis

Development of idea and solution alternatives

Dealing with opposition

Defining concrete goals and measures

Planning and controlling of implementation

AfTER THE sEMINAR yOU WILL BE ABLE TO …deal with coaching requests in the right way

apply coaching methods in projects or to distance yourself

choose between different alternatives in challenging project

stages and coaching situations

be more mindful and authentic in non-coaching situations.

You receive the key for self-coaching!

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What you as the project owner can contribute to the project success

the role of the project owner is crucial in the project context.

However, often this role is not performed in accordance to this

importance. Clear agreements, realistic project goals and out-

spoken expectations are essential for the cooperation.

TARGET GROUP Project owners, members of the steering committee, executives,

project managers.

WHICH TOPICs ARE COVERED … Project management for project owners and executives

overview on the most common project management methods

and project management processes

role perception project manager / line manager / project

owner

the project owner in the start-up phase

assignment of projects

Provision of resources

agreements between project manager and project owner

the project owner in the working phases

Changes and difficulties in projects

acceptance of results

reporting and reconcilement of project schedules and plans

the project owner in the close-down phase

acceptance of the project

formal and informal project closing

Cooperation between the project owner and the project

manager

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enhancing your project-oriented negotiation skills

During negotiations with customers, suppliers, project sponsors

or functional managers, project managers often face challenging

situations. Presenting the project in different committees is an

essential task in the project process. Presentations are often deci-

sive for the project´s chances of success.

TARGET GROUPthe seminar addresses project managers who have already made

experiences with project presentations and negotiations, and

who want to enhance their skills in these fields.

WHICH TOPICs ARE COVERED …Basic principles of successful presentations

Performing complex negotiations

recognizing and countering manipulations in negotiations

active dialogue as a success factor

AfTER THE sEMINAR yOU WILL BE ABLE TO …use professional preparation techniques for your negotiations

develop negotiation strategies

recognize and professionally deal with the complexity of

negotiations

present your own concerns in a target group-oriented way

successfully apply control mechanisms in negotiations

apply learned possibilities for closing negotiations

professionally evaluate negotiations

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AfTER THE sEMINAR yOU WILL BE ABLE TO …arrange the cooperation between project owner and project

team professionally

work out solutions for typical problems

bring in methodical project management know-how for line

managers and project owners

discuss the importance of project management for the company

work out the importance of professional support for projects

and project portfolios

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3.3.4 The project manager as entrepreneur

3.3.3 Costumer Relationship Management in Projects

2726 ProjeCt anD ProCess managementProjeCt anD ProCess management

4.1 Management of project portfolios, programs & project-oriented companies

Project management in the company

4.From an administrator to a creator

If projects are considered as temporary companies within the

company, this requires entrepreneurial skills on the part of pro-

ject managers - entrepreneurship. given appropriate organiza-

tional framework conditions, project managers should identify

and pro-actively use their opportunities as entrepreneurs. „From

an administrator to a creator“: less management, more leader-

ship. generalist instead of specialist. From experience we know:

today´s project entrepreneurs are tomorrow´s top executives.

TARGET GROUPmanagement, project management office managers, project

managers

WHICH TOPICs ARE COVERED … Identifying projects as companies within the company

the project manager as his/her project´s general manager

managing the business case

Possible entrepreneurial areas of the project manager during

the project life cycle: contracting, dealing with claims and

changes, team management and leadership, procurement and

quality management

Integrated controlling system for the project manager, in

order to control his/her „temporary company“: costs

including a Cmt indicator system, performance, controlling

of time schedule and milestone performance, quality control,

reporting system

attitudes and approaches of the temporary entrepreneur in

typical project situations

management of contradictions in project organizations

early management of opportunities and risks

own behavior in critical project situations

AfTER THE sEMINAR yOU WILL BE ABLE TO ...apply entrepreneurial thinking and acting

develop a clear picture of entrepreneurial responsibilities for

you as a project manager

perform your core tasks during the project life cycle:

starting the project company

Controlling the project company

Leading the project company

DIDACTICs

experience-orientated project simulation

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Increasing project success through consequent cus-tumer relationship management

successful project managers do not only pay attention to the

project´s tasks and the team, but especially to the relationship

with their customers. Understanding the customers´ perspec-

tive, recognizing and considering their specific needs and wishes

without threatening the own project goals determines the suc-

cess and quality of the relationship. these factors substantially

contribute to the acceptance of the results and to customer sa-

tisfaction.

TARGET GROUPProject managers, project team members

WHICH TOPICs ARE COVERED … Different interests of customers, different roles (stakeholder

management)

Customer service cycle

successful communication strategies with customers

Finding the balance between „to please the customer in every

way“ and „to focus on maximal project profit“

Pre-sales phase: creating confidence, presenting projects

emphasizing their benefits, winning tenders

Project start-up phase: establishing a working relationship,

agreeing on rules

Project control: managing changes, finding a balance

between customer-orientation and project goals

Project close-down: evaluating relationships, developing

customer references, making use of cross-selling opportunities

Post-project phase: leaving a lasting positive impression

AfTER THE sEMINAR yOU WILL BE ABLE TO …see and lead projects in an entrepreneurial way

actively and successfully manage the customer relationship in

projects

successfully manage typical and delicate situations in different

project phases

establish excellent customer and service-orientation as a

guiding principle

apply tools to optimize customer-orientation in projects

successfully perform sales conversations in projects

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Controlling projects across the enterprise

Due to the increasing number of projects, the need for suitable

instruments to professionally and interdepartmentally control

the projects and programs of a company rises. Project portfolio

management deals with the effectiveness of projects. the holis-

tic and strategic consideration of a company´s project landscape

shall support the company´s success.

TARGET GROUP managers, responsible for portfolios, Pmo managers,

project managers responsible for several projects or programs

WHICH TOPICs ARE COVERED …elements, success factors and benefits of project-oriented

companies

Project management maturity in organizations

Difference between project portfolio management and

program management

methods and organizational structures of project portfolios

methods for the selection and prioritization of projects

systematic coordination and controlling of project portfolios

reporting and analysis

Programs to integrate company strategies

standards for the optimization of project processes

organization and processes in project-oriented companies

AfTER THE sEMINAR yOU WILL BE ABLE TO …describe different organizational forms of project-oriented

companies

formulate processes such as assigning new projects,

controlling programs... in your own company

establish reporting structures for project portfolios and

programs

systematically structure and control project portfolios

select the right projects

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4.3 Cooperation project owner / project manager

4.4 Establishing and managing Project Management Offices

4.5 Projects as change management tools

29ProjeCt anD ProCess management

4.2 Project Portfolio and Program Management – blended learning

28 ProjeCt anD ProCess management

What you as the project owner can contribute to the project success

the role of the project owner is crucial in the project context.

However, often this role is not performed in accordance to this

importance. Clear agreements, realistic project goals and out-

spoken expectations are essential for the cooperation.

TARGET GROUP Project owners, members of the steering committee, executives,

project managers

WHICH TOPICs ARE COVERED … Project management for project owners and executives

overview on the most common project management methods

and project management processes

role perception project manager / line manager / project

owner

the project owner in the start-up phase

assignment of projects

Provision of resources

agreements between project manager and project owner

the project owner in the working phases

Changes and difficulties in projects

acceptance of results

reporting and reconcilement of project schedules and plans

the project owner in the close-down phase

acceptance of the project

formal and informal project closing

Cooperation between the project owner and the project

manager

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systematically managing organizational develop-ment projects

„How can I change my company in a particular direction?“. there

is no simple answer to this question, too many influence factors

make this task a complex project. affected topics include projects

which change the work place situation, team culture or even re-

organizations of the entire company.

What is the recipe for success? If there are motivated personali-

ties, team spirit, inspiring goals and the ability to professionally

initiate, control and support change processes, a successful chan-

ge process will be possible. Knowledge of the effect of one´s own

personality is a key success factor.

TARGET GROUP organizational developers, project managers of internal change

projects

WHICH TOPICs ARE COVERED …Projects, project management and change

Initiating and designing change

effectiveness of changes

successful attitudes for change processes

Integrating individual and relational factors as well as

context factors

Identifying the corporate culture / corporate identity

Conflict management

supporting projects in crises, limitations of involvement

Disturbances in organizational development processes

AfTER THE sEMINAR yOU WILL BE ABLE TO … apply methods of conflict reduction and crisis management in

change management

recognize, pro-actively reduce or constructively integrate

blockades and resistances of people affected and involved

identify sources of conflict, topics which may cause conflicts

and conflict potentials in change processes

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Further development of project management as a complex management task

status quo in many companies: projects are executed indepen-

dently of one another, existing project management standards

are used only partly or are re-invented over and over again. re-

sult: synergies between projects are not used, vital project ma-

nagement know-how is lost.

What is the recipe for success? Based on the assessment of the

organization´s project management maturity - with the help of

a proven system - potentials for efficient improvement measures

can be derived. these may comprise the development of the

project managers´ competencies, incentive systems and project

management career paths, the introduction of processes and

tools, working on culture and responsibilities. Implementing and

further developing of project management as the task of a re-

sponsible team ensures its successful implementation.

TARGET GROUPFuture and active managers and employees of Project manage-

ment offices, persons responsible for project management

WHICH TOPICs ARE COVERED …Development levels in project management; assessing the

maturity level as a basis for further development

Initializing and establishing Project management offices

Definition of Pmo services, roles, processes and tasks

Integration into the existing organization

Identification of development potentials

Practice-oriented concept for building up and securing a

knowledge structure

Career and incentive systems

AfTER THE sEMINAR yOU WILL BE ABLE TO ...apply maturity models as analysis tools for your organization

develop project management success factors for your

organization

use lessons learned from various Pmo implementation

projects

apply a consistent concept for the establishing of a Project

management office

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AfTER THE sEMINAR yOU WILL BE ABLE TO …arrange the cooperation between project owner and project

team professionally

work out solutions for typical problems

bring in methodical project management know-how for line

managers and project owners

discuss the importance of project management for the company

work out the importance of professional support for projects

and project portfolios

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Blended learning with management simulation of portfolios and programs

In the e-learning module, you have the possibility to gain know-

ledge concerning the topic „Project Portfolio and Program ma-

nagement“, when and wherever it is convenient for you. During

the attendance module, you will apply what you learned in form

of a comprehensive management simulation.

TARGET GROUP Project portfolio mangers, program managers, project manage-

ment office managers and employees, project sponsors

WHICH TOPICs ARE COVERED … goals and processes of project portfolio and program

management

tasks during the initiating phase of projects

essential roles as well as their tasks

responsibilities and authorities to decide in the project

portfolio management process

Comparison of projects and correct formation of a project

portfolio

Interrelation of corporate strategy, corporate controlling, and

project portfolio management

resource management as a key task

Project portfolio controlling

Portfolio indicators and dependencies (milestone perfor-

mance, risk, resource binding, roI, securing compliance, ...)

Insight into project portfolio management software solutions

AfTER THE sEMINAR yOU WILL BE ABLE TO …assess opportunities and limits of project portfolios and

programs

use sample processes including templates for the assignments

of new projects, the control of programs etc. for your company

establish appropriate reporting structures for project

portfolios and programs

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5.3 Project Management for Construction Projects

seminars oriented to industries /project types

5.

31ProjeCt anD ProCess management

5.1 Efficient Project Management for Non-Profit Organizations

Convincing through professional management of your projects

Project management becomes increasingly important for nPos.

Besides the challenges any project manager has to face, nPos

and their project managers are confronted with a variety of sta-

keholders. In addition, institutional investors as well as private

donors demand transparency and accurate compliance with bud-

geted costs. as well as getting to know different project manage-

ment instruments, we will emphasize on your particular projects

and their challenges during these two days.

TARGET GROUPnPo employees working in projects and wanting to perfom in a

professional way

WHICH TOPICs ARE COVERED ...tips for a successful project start-up

stakeholder analysis and risk analysis

task, schedule, cost and resource planning

Project control and reporting system

Indicators for quantitative and qualitative criteria

Project close-down

AfTER THE sEMINAR yOU WILL BE ABLE TO ...professionally start a project and therefore avoid misunder-

standings und uncertainties during the project process

apply many tools for planning and controlling your project

use project report templates

apply different success factors and indicators for your project

professionally close-down your project

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5.2 Professional managing of IT-projects

evaluation, support and assistance of construction projects

the methods and designations used in the construction industry

are unclear even for experienced project managers. this seminars

aims to familiarize the participants with the essential terms, the

legal framework, and with successful practice, with the result of

introducing them into the world of construction project manage-

ment.

TARGET GROUPPeople who have been assigned with a construction project, fa-

cility managers, property administrators , real estate agents, pro-

ject developers, investors, persons interested in the construction

industry, manufacturers

WHICH TOPICs ARE COVERED …Delineation of the different types of project execution

(from single contract award to general contractor)

guideline for authorities organization & required procedures

types of project organizations as well as their advantages and

risks in small, medium and large construction projects

stakeholder management, professional management of the

interfaces among project partners (principal, planner, project

management, contractors)

structure, content of field-tested project handbooks

Communication structures, decision making/approval

processes

Integrated project planning and control (quality, schedule,

costs)

Cost calculations, value analysis, optimizations

Invoicing of the consultants involved in the project

Professional change and claim management

Planning quality, tracking of the performance quality

Fiscal client liability

risk and liability of the building constructor

AfTER THE sEMINAR yOU WILL BE ABLE TO ...clarify the following questions in a project: Who are the

persons involved? What are they allowed to do, what do they

have to do in a construction project?

apply approved tools

use checklists especially for construction projects

develop a project plan with the help of a guideline

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reducing complexity and successfully managing relationships

as a project manager of an It-project a lot is expected from you.

You are facing unclear result expectations, diverse dependencies,

high dynamics and different contact persons. a lack of resources

as well as conflicts or technical problems may quickly cause de-

lays, additional costs and a loss of confidence.

What is the recipe for success? You provide orientation by es-

tablishing clarity, transparency and good communication in the

project as well as towards the project´s environment. this enables

you to address potential problems early. structuring, focusing on

the essential elements and efficiently delegating tasks help in re-

aching your goals in a faster and more direct way.

TARGET GROUPProject managers, project team members, team members of It-

projects wanting to perform leadership-, planning or coordinati-

on tasks more effectively

WHICH TOPICs ARE COVERED …Characteristics and challenges of It-projects

Project initiation, setting goals and requirements

(project scope statement)

special aspects of It-project management: models of

procedure, schedule, resources and costs, quality, risks

Integration of the customer and change management

Project communikation and team leadership

Conflict and claim management

Individual topics of the seminar participants

AfTER THE sEMINAR yOU WILL BE ABLE TO ...define clear goals and requirements

adjust the plans and procedures with respect to the

requirements of your project

manage the communication in the project

solve conflicts in a respectful and constructive manner

DIDACTICsBasic project management knowledge (e.g. from a basic seminar)

is necessary

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ProjeCt anD ProCess management

5.4 Management of investment projects

32

Process Management

6.6.2 Process Quick scan

33ProjeCt anD ProCess management

6.1 Basics of Process Management

successful investment projects as a basis for the company´s success

to meet the economical requirements, companies have to plan

and execute their investments on a high technological, well-ti-

med and cost-efficient level. In addition to modern methods and

tools, business success highly depends on the selection and im-

plementation of the „right“ investments. therefore, investments

are the most important decisions for a company. thus, the sound

preparation and execution is a basic prerequisite!

TARGET GROUPPeople involved in investment projects on the part of the custo-

mer as well as of the contractor

WHICH TOPICs ARE COVERED …Collecting ideas, rating, decision making process in

investment projects

starting and planning investment projects

engineering and procurement

Decision making process during the execution phases

Change management and claim management

Controlling investment projects

Closing-down investment projects

AfTER THE sEMINAR yOU WILL BE ABLE TO ...define the requirements of investment projects

apply financial methods to rate investment ideas

use special approaches for planning and controlling

investment projects

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Displaying complex organizations in a measurable way

Process Quick scan is the ideal solution for a quick comprehen-

sive management View within only 3 workshop days. specific

potentials of reorganizing processes will be worked out with ma-

nagement and people involved in the processes (keyword: Lean

processes).

the Process Quick scan focuses on the 3 key process parameters:

Process quality (analysis of the flow of information)

Process lead time, and

Process costs (cost performance comparisons)

the seminar provides an introduction into modern, result-orien-

ted and strategy-according process management.

WHICH TOPICs ARE COVERED …organizational framework – change parameters

Process-oriented thinking – benefits and cost considerations

the process perspective – methods / models

Visualization – practical exercise

Value stream analysis - practical exercise

Corporate objectives & strategies in relation to structure and

organization

Business reengineering – practical exercise

Value chain

outsourcing based on the value chain

Problem and potential analysis in primary and secondary

processes

Process map, project and application portfolio

summary

AfTER THE sEMINAR yOU WILL BE ABLE TO ...display structures / complex organizations by means of a

process-oriented approach in a measurable way

determine the essential process parameters with their

measurable dependencies (process lead times, process costs,

process quality in the flow of information, degree of It-

support)

identify cost drivers – practical exercise

detect dependencies between process costs/lead time/ use of

resources/ It

to identify outsourcing potentials

apply practical, manageable methods and tools

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the first step to become a process management expert

successful companies are primarily characterized by their conse-

quent process orientation. Process management tries to balance

the obviously unsolvable demands for highest quality in shortest

time periods with little resources. Using suitable methods and the

knowledge of systematic procedures are the basis for process op-

timization. this seminar provides the required basic knowledge,

and shows potentials as well as threats that may be key success

factors for your future and ongoing processes.

TARGET GROUPProcess managers, project managers and project team members

of process-oriented projects, employees of functional depart-

ments

WHICH TOPICs ARE COVERED …Processes and organizations

strategic integration of processes

main tasks of process management

roles and functions in processes

Process management phase model with basic know-how on

process initiation and description

process analysis and diagnostics

designing target processes

opportunities and limitations of process management

AfTER THE sEMINAR yOU WILL BE ABLE TO ...understand the basics of process management

critically reflect on the effectivity and efficiency of your own

company or department

apply the „process management language“ in your projects

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Certification literature

Quiz trainer

KnowledgePulse®

Exam simulation

Certificationworkshop

Lite

ratu

rePr

epar

atio

n qu

estio

ns

Certification Course Light(blended learning)

CertificationCoaching

Certification Course

Information and registration: www.primas.at

online

mobiledevice

Ready for certification in 1 week Exam simulation

Report coaching

Kick-off En bloc training

„Project management“ from Patzak/rattay is the most widely-sold book on project manage-ment in german-speaking countries! „Leading Project organizations“ considers the specific fra-mework of leadership within the project context. recommended literature for the certification preparation according to pm baseline 3.0/ICB®!

1000 preparation questions – structured by topics, including the correct solutions, explanatory texts as well as appropriate recommended literature; the questions will be marked (wrong/right)

Well-prepared participants will be given an over-view of the scope of the exam and its procedures as well as tips and tricks for their personal prepa-ration. moreover, a simulation of the certification exam will be performed.

For individuals or groups, assessments, case study-coachings, tips & tricks, disposability of coaches, …

In a compact form, our courses provide the know-ledge that is required for obtaining the certifica-tion exam. Working through exam-relevant sub-jects, report coaching (IPma®); exam preparation is included

en bloc training dealing with all the necessary con-tents for the certification exam, exam simulation, report coaching (IPma®); working out of a project manual

subjects that can be learned cognitively will be in-dependently worked through by the participants in advance in e-learning-units. Knowledge consoli-dation in the attendance modules; exam prepara-tion is included

Trai

ning

module 1 module 2

module 1 module 2 module 3

exam simulation

The latest know-how!

IPMA® according

to pm baseline 3.0/ICB®!

the practice questions are proposed as training step if a device is inactive for some time. (Conso-lidating your knowledge through microLearning); for PC and/or various mobile devices

Questions – structured by topics, correct solutions, explanatory texts recommended literature; ques-tions marked (wrong/right); 3 exam simulations (in procedures and durations similar to the certifi-cation exams), forum, templates, tips & tricks.

*) Primas success guarantee: Is valid after subscribing a certification course project manager / senior project manager / PmP® incl. exam simulation. Is only valid when the agreed learning-timeline has been met and the required interim tests have been taken with positive results!

Primas Certification Preparation

35ProjeCt anD ProCess management

6.3 strategic process management

ProjeCt anD ProCess management34

Certification Preparation

7.the management View

strategic process management closes the gap between strate-

gy development (necessary changes, objectives) and execution

measures. strategic process management (sPm) ensures conti-

nuous traceability by means of a new methodological approach

(management View): all strategic demands like organizational

and structural changes, changes in cost and lead time as well as

the flow of information and the degree of It/Is-automation are

gathered and described in a process-oriented manner. redirec-

tions are described and defined in a simulative way. structures

are made measurable by means of a process-oriented approach

based on scientifically approbated methodologies. moreover,

cost drivers are determined. Within only 3 days you will learn

“Business Process management – next generation” (BPm) – inclu-

ding an accompanying case study! tHe introduction into modern,

result-oriented and strategy-according process management!

WHICH TOPICs ARE COVERED …BPm: „missing Link“ between strategy – process-oriented

thinking – organizational development

„thinking in processes“ - demystification - reduction of

complexity

structure follows process follows strategy

the essential process parameters with their dependencies (4

views)

the bridge between process and project management

Value stream analysis - breadth / depth

Identification values and cost drivers – practical exercise

outsourcing – potentials

surcharge levels of organizations along the value chain

Learning practical, manageable methods and tools

analysis and diagnosis – measurable structures / processes

Learning organizations – success factors – examples from

practice for practice

Positioning methodological approaches and tools

measuring the level of support of It / Is directly in the

business process

Discussion of the question process and project management

- the „bridge“ to strategic measures

„the 4 views“ - methodology for organizational analysis and

diagnosis

the key issues of structural / organizational / process

development

AfTER THE sEMINAR yOU WILL BE ABLE TO ...apply the approach “BPm”: strategy – process-oriented

thinking – organizational development

display structures / complex organizations by means of the

process-oriented approach in a measurable way

deal with fashions and trends in process management

use „Process management next generation“

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ProjeCt anD ProCess management36

Refe

renc

esa1 telekom = aBB Daimler Benz transportation austria = abbott = aCts = ae & e = agfa HealthCare = agrana = agrolinz

melamine International = aichelin = aK oberösterreich = aKH Wien = allgemeine Unfallversicherungsanstalt = allplan =

alois scheuch = alstom Power = amag = amt der nÖ. Landesregierung = amZ-mödling = andritz = anF Data spol. = arC

business services = arC seibersdorf gmbH = arge Bildungsmanagement = ars electronica = arZ = Ärztekammer nÖ = asamer

Holding ag = asea Brown Boveri = asFInag = astronomie Wien = austria tabak = austria technologie & systemtechnik =

austriamicrosystems = austrian Payment systems services = austrian research Centers = austro Control = BaBaK Bostelmann

= Bank austria Creditanstalt = Basar = Bau Know-how = Baxter = BaYernoIL = BeKo = Bene = Berndorf metall und Bäderbau

= Berufliche Bildungs- und rehabilitationszentrum Linz = Berufsverband der österreichischen Chirurgen = Betriebsgesellschaft

marchfeldkanal = BIaC = Bifeb = Bilfinger Berger se = Binder & Co = Bundesministerium für Finanzen = Boehringer Ingelheim

austria = Borealis gmbH = Botschaft der Vereinigten staaten von amerika = Brau Union Österreich = BrP-Powertrain gmbH &

Co Kg = Bundeskanzleramt = Bundesministerium für soziale sicherheit und generationen = Bundesrechenzentrum = Ca generali

= Care Österreich = cargo-partner gmbH = Caritas Diözese Linz = Center Communication systems = CeratIZIt austria gmbH =

Chemserv Industrie service = Cincinnati extrusion = Citykom austria telekommunikation = Connect = D.a.s. = Danet = Daniel

swarovski = Datacom = debis systemhaus Österreich = Deloitte = Deutsche DoKa schalungstechnik = DIC Performance resins

gmbH = Donaukraft engineering = Donauuniversität Krems = Dornier sytem Consult = Draukraft = e & i eDV = ecetra = eckes-

granini austria gmbH = eDL anlagenbau = elektra Bregenz = eLIn energieanwendung = eLmÜ nyrt. = energie ag oberösterreich

= energie steiermark = enerjisa = engineering Center steyr = erste Bank = erzdiözese Wien = esg = e&t = etm professional control

= eunet = evangelisches Diakoniewerk = eVn = evosoft Hungary Kft. = FH für wirtschaftsberatende Berufe = FH Krems = FH oÖ

management = FH salzburg = FH-studiengänge Burgenland = FH-studiengänge der Wiener Wirtschaft = FH technikum Wien =

FH Vorarlberg = FH Wr. neustadt für Wirtschaft und technik = Fachverband der gas und Wärme Versorgungsunternehmungen

= Fe mDC - Velcom = Fernwärme Wien = Firstdata austria = Fisher Clinical services = Flextronics International = Flughafen

Wien = Frequentis = Fresenius Kabi austria = ge - Capital It solutions = generali office-service und Consulting = georg Fischer

automobilguß = global Knowledge network = grass ag = greiner = grundig = Hitradio ö3 = Hoerbiger Ventilwerke = Horst

mosolf Internationale spedition = HsP Data service = IBm = Igeneon = IIr = Immuno = Industriellenvereinigung = Infoscreen

austria = Innovationsagentur = Innsbrucker Kommunalbetriebe = Inovato = InPLana = International atomic energy agency =

Iro&Partners = johannes Kepler Universität = Ka rudolfstiftung = Kaiser Franz josef spital = Kaiserin elisabeth spital = Kapsch

BusinessCom = KeBa = Kinderfreunde oÖ = KmB = Knapp Logistik automation = Kraftwerk - agentur für neue Kommunikation =

Krankenanstalten Betriebsgesellschaft = Krankenhaus Krems = Kremsmüller Industrieanlagen = Ktm = Kupa Präzisionsmaschinen

= Kuratorium Wiener Pensionisten-Wohnhäuser = LaFarge Beton = Landeskrankenhaus graz = Landessinnung der Kleiderreiniger

=Landesverteidigungsakademie = Leitner + Leitner = Leitner ag = Lenzing = Leopold Pharma = LIeBHerr = Linzer Betriebsärzte

= List = LK Lüftungs- und Klimaanlagen ortner = LKH Klagenfurt = Lohmann u. rauscher = LoK = magna steyr = man steyr =

marktgemeinde neuhofen an der Krems = mars austria = maschinenfabrik andritz = mayr-melnhof Karton = mc Donald‘s =

mCC = mCe = management Center Innsbruck = mDI = medizinische Fortbildungsakademie oÖ = miba = microsoft = missio =

mobilkom = mobiltel = mondi Business Paper = museumsQuartier = nationalpark Donau-auen = nextra = nÖ Landesakademie

=nokia siemens networks = Öag Handelsbeteiligungs = ÖBB = oberösterreichische gebietskrankenkasse = oberösterreichische

Kraftwerke = oerlikon = omD = omicron electronics = omV = oÖ Ferngas = oÖ gKK = opel austria = orac electronica = oracle=

orF = Österreichische energieagentur = Österreichische gesellschaft für Hygiene und mikrobiologie = Österreichische Lotterien =

Österreichische Post = Österreichische PostBUs = Österreichisches Verkehrsbüro = Österreich Wein marketing gmbH = PCe Process

Control engineers = PeF Consulting = Pflege- und therapiezentrum Ybbs = Pflegeheim Klosterneuburg = Pga = Philips = PInn =

Plansee = Planungsgruppe grünbichler = PmI = Pörner & Partner = Porsche Informatik = Powerlines = Profinet telekommunikations

= Pöyry energy = Krankenhaus Baumgartner Höhe = raiffeisen = reeeP renewable energy efficiency Partnership = regionalmedien

austria ag = renault = research studios austria Forschungsgesellschaft mbH = ricoh = roche = rUag space ag = ruhr Öl =

rupert Fertinger = sagema = salomon automation = sandoz = sanitas = saP = sCa Hygiene Products = sCC eDV-Beratung =

schachinger Logistik = schloß Hofen = sCHraCK seConet = senco research and Development = si.mobil = siemens = sImea = six

Card solutions austria gmbH = skiData = smartstream technologies = smZ-ost = sonY = sozialakademie st. Pölten = sPar = st.

anna Kinderspital = stadtmarketing Wolkersdorf = stadtwerke Klagenfurt = steiermärkische gebietskrankenkasse = steirerobst

= steyr Daimler Puch = swarovski = styria medien = team für arbeits- und organisations-psychologie = teerag-asDag = tele.

ring = teufelberger = thyssenKrupp = tirol Werbung = tiroler Bildungsinstitut = tiroler gebietskrankenkasse = t-mobile = total

Walther Feuerschutz und sicherheit = toYs“r“Us = tPa Corporate Finance Consulting = transfercenter Kunststofftechnik =

trenkwalder = tridonicatco optoelectronics = t-systems = tU Wien= tyrolit = Umdasch = UniCredit = UnIto = Universal music =

Universitätslehrgang für Krankenhausmanagement = update software = Vamed KmB gmbH = Va tech = VaCe Consulting = VBC

= Velcom = Verbund = Verein für Bewährungshilfe und soziale arbeit = Verein zur Förderung der Qualifikation von Frauen =

Verkehrsverbund tirol = Versicherungsbüro Kraus = via donau = Viking = Vip mobile = voestalpine = voestalpine BaHnsYsteme =

voestalpine Krems gmbH = voestalpine Personalberatung gmbH = voestalpine tubulars = Volk It services = Vorarlberger Illwerke

= VtU-engineering = Waagner Biro = Wal-mart = Welser Profile = Westcam Datentechnik = West Pharmaceutical services = Wiberg

= WaFF = Wiener Krankenanstaltenverbund = Wiener rotes Kreuz = Wiener sozialdienste = Wienerberger Ziegelindustrie =

WIenstrom = WIFI = Wilhelminenspital = Wirtschaftsuniversität Wien = WWF Österreich = Xerox = zeta anlagenbau = Zielpunkt