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SDF EXTRACARE
June 2021 1
SDF ExtraCare
2
The following procedure applies in cases you want to order an extended warranty package for a vehicle already delivered to the end customer. Remember that SDF ExtraCare can be ordered: • Until 3 months after warranty activation on retailed tractors • Until 6 months after warranty activation on DEMO tractors
Warranty activation
Dealer: Signed Warranty Certificate returned to SDF
Order acceptance SDF: Order in status
«Accepted» SDF: Invoicing SDF: Warranty Certificate provided
Purchasing & Activation request
Dealer: Order in SDF Store
June 2021
1. Enter the section “Service Contracts” in SDF Store
SDF ExtraCare
1. Go to the section “Service Contracts”
3 June 2021
2. Select “SDF ExtraCare” from the menu on the left
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SDF ExtraCare 1. Go to the section “Service Contracts”
June 2021
1. Enter the VIN of the vehicle for which you want to buy a SDF ExtraCare package and
search for it
Remember that SDF ExtraCare can be ordered:
• Until 3 months after warranty activation on retailed tractors • Until 6 months after warranty activation on DEMO tractors
2. Select the desired coverage (3years/3000 hours or 5 years/5000 hours)
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SDF ExtraCare 2. Select the warranty coverage
June 2021
Insert the product into the shopping cart
Remember that: • You must select only 1 type of service per time • You must insert max quantity 1 for each service
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SDF ExtraCare 3. Insert the product into the shopping cart
June 2021
1. Go to the shopping cart
Remember that: • You must select only 1 type of service per time • You must insert max quantity 1 for each service
2. Click on Review order
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SDF ExtraCare 4. Go to the shopping cart
June 2021
1. Select the order type SDF SERVICES
2. The following form will appear Please see the following page for detailed explanation of the mandatory information required.
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SDF ExtraCare 5. Insert all the required information
* *
* * *
*
* *
* *
*
*
June 2021
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SDF ExtraCare 5. Insert all the required information
* *
* *
*
Insert all the anagraphic information and contact data of the final customer. All the fields are mandatory and must be the same of the customer associated to the vehicle in ADP-SAP at the retail order creation/sale declaration/warranty activation
1
Insert the VIN (Tractor brand and model are automatically filled in by the system). 2
3 Insert dealer’s internal purchase order number (mandatory).
Click on «Complete Order» to submit the order 4
6. Submit the order
June 2021
1. In the SDF Store home page, go to My Account
2. Select Third-Party Supplier Orders
3. See the list of orders and select the order you want to track
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SDF ExtraCare 7. See the order status
June 2021
When the license is activated, the status of the order moves from OPEN to ACCEPTED
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SDF ExtraCare 7. See the order status - ACCEPTED
June 2021
If there are any mistakes or missing data, which do not allow to finalize the activation, the status of the order moves from OPEN to REFUSED In the notes, you can see the reason why the order has been refused. You will need to insert a new order with the correct information to order and activate this license.
June 2021 12
7. See the order status - REFUSED
SDF ExtraCare
If the order has been accepted, you will find two documents attached to the order: • The «Coverage Sheet» lists the parts covered by SDF ExtraCare with reference to SDF
Parts Catalogue • The «Terms & Conditions» is the official Warranty Certificate, that explains dealer’s and
customer’s responsibilities, lists what is excluded from the coverage and includes the privacy policy
Print two copies of both the documents, sign the «Terms & Conditions» sheet and ask the end customer to sign it as well. Keep one copy in your archive and provide the second one to the end customer, with the exception of the last page of “Terms and Conditions” that is for the Dealer only. Send a copy of the «Terms & Conditions» sheet to the following e-mail address: [email protected] If you don’t send back the signed «Terms & Conditions», the extended warranty will not be activated in SDF Warranty Portal and you will not be able to create warranty claims in cases of failures.
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SDF ExtraCare 8. Extended warranty activation
June 2021
SDF will Invoice to dealers: the invoice is one-off for each service and it will be issued by SDF at the end of the month in which the license has been activated
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SDF ExtraCare 9. SDF invoices to the dealer
June 2021
In case of failures occurring during the standard warranty period, the warranty claims must be created in ADP-SAP portal following the usual procedure, choosing the claim type ZPRE (pre-sale) if the vehicle is still in your stock or ZWTY (standard) if the vehicle has already been sold to the end customer. Once the extended warranty period has started, any possible warranty claim must be created in the same section “Create vehicle claim” of ADP-SAP portal, choosing a dedicated warranty claim type: ZWE1. Be sure to select ZWE1 when you create these claims, to prevent any mistakes claim types ZPRE, ZWTY and ZGDW are locked: if you try to create a claim with one of these three types, you will receive a warning message. The steps to be followed and the data requested by the portal to create a ZWE1 claim are the same as any other warranty claim. After completing the warranty claim with all the required data (in particular ensure that the reason for the failure is described in full in the “Notes and attachment” section), click first on “Simulation” and then on “Save” to create the first draft of the warranty claim and allow the portal to check the data correctness. Now you can create the dedicated ZPWG parts order, clicking on “Create parts order” as usual. The ZPWG parts order is mandatory: ZWE1 claims without the related ZPWG parts order will not be approved! After receiving the necessary parts, you can perform the repair, complete the warranty claim with any further information (the final repair date, the labour hours, etc.) and submit it to request reimbursement with the usual procedure. Please remember that: • A ZWE1 claim must be related to only one failure: it’s not allowed to include more than one
failure in the same claim. The failure and the repair needed to solve it must be described with the maximum level of detail, as well as the part that caused the damage being clearly identified.
• The reimbursement terms for ZWE1 claims related to ExtraCare are the same applied by SDF in SDF Standard Warranty period. Where an excess is applied, for any failure occurred during the validity of this contract, its amount will not be reimbursed by SDF.
Lastly, please remember that, once the extended warranty period has expired, any potential warranty claim can be created as goodwill (claim type ZGDW). Claims related to Campaigns must be created following the instructions explained in the dedicated communications, always using the claim type ZREO even during the extended warranty period.
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SDF ExtraCare 10. Warranty claims creation
June 2021
SDF EXTRACARE EX-FACTORY
June 2021 16
SDF ExtraCare
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The following procedure applies in cases you want to order an extended warranty package on a brand new vehicle you are ordering to SDF.
Warranty activation
Dealer: Signed Warranty Certificate returned to SDF
Activation request acceptance
SDF: Order in status «Accepted» SDF: Warranty Certificate provided
Activation request
Dealer: Activation Request in SDF Store
June 2021
1. When you create the vehicle order in ADP-SAP portal, please put a note with the name of
the package you’d like to buy: ExtraCare 3-3000 for a coverage package of 3 years or 3000 hours ExtraCare 5-5000 for a coverage package of 5 years or 5000 hours
2. The extended warranty package will be invoiced together with the vehicle
SDF ExtraCare
1. Order SDF ExtraCare
18 June 2021
When the vehicle has been invoiced to you and you have activated the Standard Warranty in ADP-SAP: 1. Enter the section “Service Contracts” in SDF Store
SDF ExtraCare 2. Go to the section “Service Contracts”
19 June 2021
2. Select “SDF ExtraCare” from the menu on the left
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SDF ExtraCare 2. Go to the section “Service Contracts”
June 2021
1. Select the package “EXC_ACTIVATION ExtraCare Activation Only”. Be sure not to
select any other package, otherwise it will be invoiced again!
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SDF ExtraCare 3. Select the “Activation only” package
June 2021
Insert the product into the shopping cart
Remember that: • You must select only 1 type of service per time • You must insert max quantity 1 for each service
22
SDF ExtraCare 4. Insert the product into the shopping cart
June 2021
1. Go to the shopping cart
Remember that: • You must select only 1 type of service per time • You must insert max quantity 1 for each service
2. Click on Review order
23
SDF ExtraCare 5. Go to the shopping cart
June 2021
1. Select the order type SDF SERVICES
2. The following form will appear Please see the following page for detailed explanation of the mandatory information required.
24
SDF ExtraCare 6. Insert all the required information
June 2021
* *
* * *
*
* *
* *
*
*
25
SDF ExtraCare 6. Insert all the required information
* *
* *
*
Insert all the anagraphic information and contact data of the final customer. All the fields are mandatory and must be the same of the customer associated to the vehicle in ADP-SAP at the retail order creation/sale declaration/warranty activation
1
Insert the VIN (Tractor brand and model are automatically filled in by the system). 2
3 Insert dealer’s internal purchase order number (mandatory).
Click on «Complete Order» to submit the order 4
7. Submit the order
June 2021
1. In the SDF Store home page, go to My Account
2. Select Third-Party Supplier Orders
3. See the list of orders and select the order you want to track
26
SDF ExtraCare 8. See the order status
June 2021
When the license is activated, the status of the order moves from OPEN to ACCEPTED
27
SDF ExtraCare 8. See the order status - ACCEPTED
June 2021
If there are any mistakes or missing data, which do not allow to finalize the activation, the status of the order moves from OPEN to REFUSED In the notes, you can see the reason why the order has been refused. You will need to insert a new order with the correct information to order and activate this license.
28
SDF ExtraCare 8. See the order status - REFUSED
June 2021
If the order has been accepted, you will find two documents attached to the order: • The «Coverage Sheet» lists the parts covered by SDF ExtraCare with reference to SDF
Parts Catalogue • The «Terms & Conditions» is the official Warranty Certificate, that explains dealer’s and
customer’s responsibilities, lists what is excluded from the coverage and includes the privacy policy
Print two copies of both the documents, sign the «Terms & Conditions» sheet and ask the end customer to sign it as well. Keep one copy in your archive and provide the second one to the end customer, with the exception of the last page of “Terms and Conditions” that is for the Dealer only. Send a copy of the «Terms & Conditions» sheet to the following e-mail address: [email protected] If you don’t send back the signed «Terms & Conditions», the extended warranty will not be activated in SDF Warranty Portal and you will not be able to create warranty claims in cases of failures.
29
SDF ExtraCare 9. Extended warranty activation
June 2021
In case of failures occurring during the standard warranty period, the warranty claims must be created in ADP-SAP portal following the usual procedure, choosing the claim type ZPRE (pre-sale) if the vehicle is still in your stock or ZWTY (standard) if the vehicle has already been sold to the end customer. Once the extended warranty period has started, any possible warranty claim must be created in the same section “Create vehicle claim” of ADP-SAP portal, choosing a dedicated warranty claim type: ZWE1. Be sure to select ZWE1 when you create these claims, to prevent any mistakes claim types ZPRE, ZWTY and ZGDW are locked: if you try to create a claim with one of these three types, you will receive a warning message. The steps to be followed and the data requested by the portal to create a ZWE1 claim are the same as any other warranty claim. After completing the warranty claim with all the required data (in particular ensure that the reason for the failure is described in full in the “Notes and attachment” section), click first on “Simulation” and then on “Save” to create the first draft of the warranty claim and allow the portal to check the data correctness. Now you can create the dedicated ZPWG parts order, clicking on “Create parts order” as usual. The ZPWG parts order is mandatory: ZWE1 claims without the related ZPWG parts order will not be approved! After receiving the necessary parts, you can perform the repair, complete the warranty claim with any further information (the final repair date, the labour hours, etc.) and submit it to request reimbursement with the usual procedure. Please remember that: • A ZWE1 claim must be related to only one failure: it’s not allowed to include more than one
failure in the same claim. The failure and the repair needed to solve it must be described with the maximum level of detail, as well as the part that caused the damage being clearly identified.
• The reimbursement terms for ZWE1 claims related to ExtraCare are the same applied by SDF in SDF Standard Warranty period. Where an excess is applied, for any failure occurred during the validity of this contract, its amount will not be reimbursed by SDF.
Lastly, please remember that, once the extended warranty period has expired, any potential warranty claim can be created as goodwill (claim type ZGDW). Claims related to Campaigns must be created following the instructions explained in the dedicated communications, always using the claim type ZREO even during the extended warranty period.
30
SDF ExtraCare 10. Warranty claims creation
June 2021
