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Sasol Synfuels’ Site-Wide IT Health monitoring. Presenter: Johan de Waal. IT Monitor in Sasol. ERP Layer. MES Layer. Database Layer. Base Control Layer. Instrumentation Layer. IT Monitor in Sasol. ERP Layer. Sasol Synfuels main IT infrastructure. MES Layer. Database Layer. - PowerPoint PPT Presentation
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Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Sasol Synfuels’ Site-Wide IT Health monitoring Presenter: Johan de Waal
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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IT Monitor in Sasol
Instrumentation Layer
Base Control Layer
Database Layer
MES Layer
ERP Layer
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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IT Monitor in Sasol
Instrumentation Layer
Base Control Layer
Database Layer
MES Layer
ERP Layer Sasol Synfuels main IT
infrastructure
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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IT Monitor in Sasol
Instrumentation Layer
Base Control Layer
Database Layer
MES Layer
ERP Layer Sasol Synfuels main IT
infrastructure
• Monitor System Performance
• Detect Failures
• Manage Service Level Agreements (SLA) with 3rd Party Support Companies
• Enable Preventative Maintenance
• Do Capacity Planning and development
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Hardware
Applications
availability
response
utilization
IT Health
Positioning IT Monitor
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Hardware
Applications
availability
response
utilization
IT Health
Events
Deviations
Logbook
Key performance indicators (KPI) and management
Positioning IT Monitor
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Positioning IT Monitor
Hardware
Applications
availability
response
utilization
IT Health
Events
Deviations
Logbook
Key performance indicators (KPI) and management
Service Level
Agreement
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Positioning IT Monitor
IT Monitoring & Management
Hardware
Applications
availability
response
utilization
IT Health
Events
Deviations
Logbook
Key performance indicators and management
Service Level
Agreement
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Positioning IT Monitor
IT Monitoring & Management
Information System
Monitoring & Management
Hardware
Applications
availability
response
utilization
IT Health
Events
Deviations
Logbook
Key performance indicators and management
Service Level
Agreement
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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IT Monitoring & Management
Positioning IT Monitor
Information System
Monitoring & Management
Service Level
Monitoring & Management
Hardware
Applications
availability
response
utilization
IT Health
Events
Deviations
Logbook
Key performance indicators and management
Service Level
Agreement
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Positioning IT Monitor
Hardware
Applications
availability
response
utilization
IT Health
Events
Deviations
Logbook
Key performance indicators and management
Service Level
Agreement
• Performance monitoring
• Trouble shooting
• Performance Profiling
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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• Performance monitoring
• Trouble shooting
• Performance Profiling
• Preventative maintenance
• Capacity Planning
• Advanced Fault finding
Positioning IT Monitor
Hardware
Applications
availability
response
utilization
IT Health
Events
Deviations
Logbook
Key performance indicators and management
Service Level
Agreement
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Positioning IT Monitor
• Performance monitoring
• Trouble shooting
• Performance Profiling
• Preventative maintenance
• Capacity Planning
• Advanced Fault finding
• Incentive based SLA management
• Service Optimization
Hardware
Applications
availability
response
utilization
IT Health
Events
Deviations
Logbook
Key performance indicators and management
Service Level
Agreement
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Procedures
KPI’sKPI’sKPI’s
IT Monitoring in SLA management
Governance
Root Cause
Analysis
Report back
To Customer Responsibilities
SLA’sSLA’sSLA’s
System Requirements:• Maintenance• Management• etc.
Needs analysis
Development
DevelopmentDevelopment
Update Update
Development
Investigate
Performance Enhancement Recommendations
Investigate
Feedback &Input input
CustomerSatisfaction
Investigateinput
System Performance
Works
Instructions
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Procedures
KPI’sKPI’sKPI’s
IT Monitoring in SLA management
Governance
Root Cause
Analysis
Report back
To Customer Responsibilities
SLA’sSLA’sSLA’s
System Requirements:• Maintenance• Management• etc.
Needs analysis
Development
DevelopmentDevelopment
Update Update
Development
Investigate
Performance Enhancement Recommendations
Investigate
Feedback &Input input
CustomerSatisfaction
Investigate
Works
Instructions
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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• Monitoring of the following applications:
• 42 MES servers
• 7 SAP servers
• 8 SAP portal servers
• 2 ADS servers
• 37 switches
• 9 applications
• 14 LCNsMES SAP EIP …
IT Monitor
Proxy
SAN
LCN
…
Current IT Monitor implementation (and growing daily)
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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•PI Processbook
•PI Datalink (Excel)
•SAP Portal
Access to Data
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IT Monitoring integration into Portals
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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IT Monitoring integration into Portals
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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IS Monitoring & Management - Portal
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Operational & SLA Targets
Operational & SLA Deviations
IS & SLA Monitoring & Management - Portal
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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SLA Monitoring and Management - Portal
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Infrastructure:• Availability
Application :• Availability• Response• Utilization
SLA Monitoring and Management - Portal
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Case Studies
Memory leak on Application
Potential impact:
• Data loss due to application failure
• Plant trip on critical applications
Typical Monitoring system
Case Study – Memory Leak
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Case Studies
Production Portal slow response time problems
Problem Detected:
• Slow increase in response time
• Settings changed
• Patch applied
• Settings changed
Case Study – Response deterioration
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Case Studies
Client network path to the portal serversBenefits:
• Track network performance
• Identify bottleneck (PC, Network, Server, Application) without using expensive network instruments
• Do capacity planning
Case Study – Bottleneck detection / Capacity Planning
Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels
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Case Studies
Application Usage monitoringBenefits:
• Utilization profile of any application
• Do capacity planning
• Preventative Maintenance
Case Study – Application Utilization
0
100
200
300
400
500
600
700
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Hour
Tra
ffic
Usage
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Case Studies
Case Study – Preventative Maintenance
WAN downtime (2h 40min) due to failureBenefits:
• Early problem detection -preventative maintenance
• Minimized Downtime
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• Real-time Performance Monitoring
• Preventative Maintenance strategies
• Advanced trouble shooting and fault finding system
• Incentive Based Service Level Agreements (SLA), based on Key Performance indicators (KPI)
• Integration into Synfuels Portal as Monitoring, Fault finding, operations and Management tool
• Single Site-wide monitoring system
Benefits thus far
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Questions?
Q & A
Questions?