SAS® Global Forum 2016 Mobile App

General Support and Frequently Asked Questions

WHICH DEVICES ARE SUPPORTED BY THE SAS® GLOBAL FORUM APP?

To ensure that you get the most out of your SAS Global Forum event app, here are some guidelines

outlining supported devices and operating systems.

Please also bear in mind that you will need a data connection, preferably Wi-Fi, 4G or 3G. This will

allow your app to sync to the app server and receive auto updates as well as populate your My Event

widget.

APPLE® IOS

1. We support iOS devices running iOS 8 or iOS 9.

2. iPhone® Event apps:

We support all versions of the iPhone 5 and 6.

Please ensure that a supported iOS version is installed on the device with which you

downloaded the SAS Global Forum app.

3. iPad® Event apps:

All iPad 2 and above devices are supported.

Please ensure that a supported iOS version is installed on the device.

4. We also provide a Universal apps solution that automatically detects whether the user is on an

iPad or iPhone and then gives the ultimate experience by optimizing the use of screen real-

estate and device-specific hardware features.

ANDROID

1. We officially support Android OS 4 and above (including Android M) running an official build of

Google Play and its framework.

2. Due to Google Maps and Services integration, it is only possible to distribute Android apps via

the official Google Play market.

3. The app has been designed and optimized for smartphones.

4. The app is not optimized for devices with extra-small screens, extra-large screens (phablets) or

tablets.

FREQUENTLY ASKED QUESTIONS

WHY CAN'T I LOG IN?

This is the most common question from users of the app, and can happen for a number of reasons.

1. The first thing to check when you can’t log in:

Are you entering your details correctly?

The password field is case sensitive, so any capital letters or punctuation must be entered as

supplied.

It’s also common for users on devices with small screens to find it difficult to enter their

details.

Check the details you are logging in with against the ones supplied in the login email and

make sure these are the details you are entering.

Users can select the Forgotten Password link and follow the instructions.

2. Do you have a data/internet connection?

To log in, a user has to have an internet/data connection.

Without one, the app won’t be able to connect to our server and therefore cannot prevent

log in.

In areas of the venue where a Wi-Fi signal is scarce, users may not be able to login.

Therefore, you should find an area where you have a connection and log in.

Once logged in you can continue to move around the venue using the app with a limited

connection.

Bear in mind some features of the app do need the internet (Social Media/Activity Stream/

Networking).

WHY AM I UNABLE TO DOWNLOAD THE APP OR RECEIVE THE LATEST DATA UPDATE?

1. Check your data connection and if possible try a different connection.

2. Do you have issues downloading other apps?

A simple test for the connection strength: Does your phone have the Facebook app installed

and does it display photos in the stream?

iOS and Android run background updates so updates will come through automatically when

there is a data connection.

To troubleshoot further, details of the device and data connection are necessary.

HOW DO I VIEW MY PERSONALIZED AGENDA AND FAVORITES?

1. Upon logging into the SAS Users Program app or SAS Executive Program app your personalized

agenda items will automatically sync from the registration platform.

2. To view your agenda, go to the My Event widget and click on the My Agenda tab.

3. You can also choose Sponsors and Presenters as Favorites and they will then appear in your My

Event widget.

Using Sponsors as an example:

The Sponsors widget allows you to view a full list of Sponsors in the app.

As well as the A-Z listing, the Sponsors listing can be filtered by the Sponsor Type tab.

Click on a Sponsor and then click on the star icon at the bottom of the screen to Favorite the

Sponsor.

This will then add that Sponsor to your My Event widget.

Notes made will also be saved alongside the Sponsor in the Sponsors widget as well as in My

Notes contained in the My Event widget.

HOW DO I NETWORK WITH OTHER ATTENDEES?

1. Open the Networking widget:

You can search for attendees by keyword or last name.

Alternatively, click the Search or Everyone icons at the bottom of the page to view the

full list of attendees to network with.

Select an attendee from the list to view their details. From here, you can Favorite them,

Message them or send a Meeting Request.

IMPORTANT NOTE: You must have Enable Networking on in the Profile in order to use

the widget.

2. Add a Favorite note:

Once you have found the attendee you’d like to Favorite, select them from the list to

view their profile.

Next click the Favorites star and this will add the attendee to your Favorite Visitors list in

the My Event widget.

Next to the Favorites Star, you will find the Note icon.

Click this to add a note about the visitor.

Notes will be saved alongside the visitor in the Networking widget as well as in My Notes

contained in the My Event widget.

3. Send a message:

Once you have found the attendee you would like to message, select them from the list

to view their profile.

Click the Message icon to begin writing your message.

Once sent the message will appear under Sent items in the My Messages widget.

4. Arrange a meeting:

Once you have found the attendee you would like to meet, select them from the list to

view their profile.

Click the Meeting icon to begin arranging your meeting.

Select a day, time, location and summary.

Once the request is sent, the recipient can choose to accept, decline or rearrange the

meeting.

The meeting request will appear in both your sent items in the Messages widget and in

My Agenda.