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Torsten Born, SAP SE | Jan Gabriel, SAP SE
December 2017
SAP Hybris Labs // Digital Estate AgentFeatured by SAP Hybris Sales Cloud
2© 2017 SAP SE or an SAP affiliate company. All rights reserved.
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission o f SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentat ion is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ material ly from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
Disclaimer
3© 2017 SAP SE or an SAP affiliate company. All rights reserved.
4© 2017 SAP SE or an SAP affiliate company. All rights reserved.
SAP
CLOUD PLATFORM
SAP Hybris
DATA MANAGEMENTCUSTOMER | PRODUCT
EXPERIENCE MANAGEMENT
COMMERCE MARKETING SERVICE SALES REVENUE
PLATFORM, INFRASTRUCTURE, INTEGRATION
SAP Hybris as a ServiceCloud-based
microservice
platform for
the SAP Hybris
ecosystem.FRONTOFFICE
BACKOFFICE
SHARED CORE SERVICES
MARKET
CUSTOMER & CONSUMER CLOUD SERVICES
5© 2017 SAP SE or an SAP affiliate company. All rights reserved.
SAP Hybris Labs // WorldwideChengdu, China
6© 2017 SAP SE or an SAP affiliate company. All rights reserved.
SAP Hybris Labs Innovation Lighthouses
Public
Transportation
Smart
Mirror
Identity
Verification
Entertainment &
Hospitality
Smart
Driving
Digital Estate
Agent
7© 2017 SAP SE or an SAP affiliate company. All rights reserved.
SAP Hybris Labs Innovation Lighthouses
Public
Transportation
Smart
Mirror
Identity
Verification
Entertainment &
Hospitality
Smart
Driving
Digital Estate
Agent
8© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Getting a new apartment… a dream come true !
9© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Getting a new apartment… waiting, waiting and waiting !
10© 2017 SAP SE or an SAP affiliate company. All rights reserved.
MachineLearning
Integration
Real-time Analytics
Natural Language
Mobile
Collaboration
IoTMicro-services
Networks
APIs
connecting People, Things and BusinessesIntelligently
Big Data
Business ProcessInnovationConnected Data Design Thinking
Experience
SAP Leonardo vision is for every company to become a software-driven company by…
11© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Demo
Digital Estate Agent Experience
12© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Customer can share his
profile (incl. biometric data)
with real estate agency.
# SAP Leonardo, Blockchain
13© 2017 SAP SE or an SAP affiliate company. All rights reserved. www.pcs.com
Customer is granted access
to property based on shared
biometric data.
# SAP Leonardo, Blockchain
14© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Digital estate agent (AI) is
taking care of customer
during estate visit.
# SAP Hybris Contact Center
Hi, this is Jimmy your personal real estate agent.
Have a look around and let me know if you have any
questions!
15© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Customer configures new
home in augmented reality.
Recommendations for
additional services.
# SAP Hybris Sales Cloud
16© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Customer conversation with
digital agent is stored in
system for possible follow-
up by estate agent.
# SAP Hybris Sales Cloud
17© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Estate history integrated
in SAP sales solution.
# SAP Hybris Sales Cloud
# SAP Leonardo, Blockchain
18© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Estate history integrated
in SAP sales solution.
# SAP Hybris Sales Cloud
# SAP Leonardo, Blockchain
19© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Estate sales agent is
informed in back office
system by digital agent.
# SAP Hybris Sales Cloud
20© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Estate sales agent is
informed in back office
system by digital agent.
# SAP Hybris Sales Cloud
21© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Architecture
Overview
SAP Hybris Labs Digital Estate Agent
22© 2017 SAP SE or an SAP affiliate company. All rights reserved.
SAP Hybris
DATA MANAGEMENTCUSTOMER | PRODUCT
EXPERIENCE MANAGEMENT
COMMERCE MARKETING SERVICE SALES REVENUE
PLATFORM, INFRASTRUCTURE, INTEGRATION
SAP Hybris as a ServiceCloud-based
microservice
platform for
the SAP Hybris
ecosystem.
SAP
CLOUD PLATFORM
FRONTOFFICE
BACKOFFICE
SHARED CORE SERVICES
MARKET
CUSTOMER & CONSUMER CLOUD SERVICES
23© 2017 SAP SE or an SAP affiliate company. All rights reserved.
SALES
PLATFORM, INFRASTRUCTURE, INTEGRATION
SAP Hybris as a ServiceCloud-based
microservice
platform for
the SAP Hybris
ecosystem.
SAP
CLOUD PLATFORM
FRONTOFFICE
BACKOFFICE
SHARED CORE SERVICES
MARKET
CUSTOMER & CONSUMER CLOUD SERVICES
24© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Customer
Customer Access
PCS
INTUS 1600PSDigital Wallet
R
SAP Hybris Labs Digital Estate Agent
25© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Customer Real Estate Agent
Customer Access
PCS
INTUS 1600PSDigital Wallet
Jimmy
SAP Hybris
SAP Hybris
Cloud for Sales
SAP Hybris
Contact Center
R R R
SAP Hybris Labs Digital Estate Agent
26© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Customer Real Estate Agent
Customer Access
PCS
INTUS 1600PSDigital Wallet
Jimmy
Partner
Dialogflow
Google Cloud
Platform - Speech
Amazon AWS -
Polly
SAP Hybris
SAP Hybris
Cloud for Sales
SAP Hybris
Contact Center
R R R
SAP Hybris Labs Digital Estate Agent
27© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Customer Real Estate Agent
Real Estate Showcase on SAP Cloud Platform
Google Webhook
Mashup
C4C
Facade
Customer
Service
Customer Access
PCS
INTUS 1600PSDigital Wallet
Jimmy
Partner
Dialogflow
Google Cloud
Platform - Speech
Amazon AWS -
Polly
SAP Hybris
SAP Hybris
Cloud for Sales
SAP Hybris
Contact Center
Wallet
Service
R R R
R
R R
SAP Hybris Labs Digital Estate Agent
28© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Customer Real Estate Agent
Real Estate Showcase on SAP Cloud Platform
Google Webhook
Mashup
C4C
Facade
Customer
Service
Customer Access
PCS
INTUS 1600PSDigital Wallet
Jimmy
SAP Cloud PlatformSAP Leonardo
Blockchain Persistence
Partner
Dialogflow
Google Cloud
Platform - Speech
Amazon AWS -
Polly
SAP Hybris
SAP Hybris
Cloud for Sales
SAP Hybris
Contact Center
Authentication
(XUAA)
Wallet
Service
R R R
R
R R
R
SAP Hybris Labs Digital Estate Agent
29© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Power of salesforce
automation with AI / ML
and SAP Hybris Sales
Cloud
Extending business process of SAP cloud application running on SAP Cloud Platform,
Cloud Foundry
KEY TAKEAWAYS
Illustration of digital transformation on existing
business processes, powered by a highly scalable architecture
SAP Hybris Labs Digital Estate Agent
30© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Thanks for attending this session.
Torsten Born, SAP SESAP Hybris Labs // Chief Development Project Expert
Contact information:
Jan Gabriel, SAP SESAP Hybris Labs // Chief Development Project Expert
