Ruffalo Noel Levitz Results Noel Levitz Results FINAL.pdfInvited all students enrolled in Spring 2018 to participate. Available online from April 13 to May 8, 2018. 1,406 students

MCC Office of Institutional Research

Ruffalo Noel Levitz Survey Results

Student Satisfaction InventorySpring 2018

Spring 2018 Noel-Levitz MCC Office of Institutional Research

What is student satisfaction?

“Student satisfaction is a sense that the student feels he or she belongs at, and is loyal to, the institution. “Lenning, Beal, and Sauer 1980; Tinto 1987

“When expectations are met or exceeded by the student’s perception of the campus reality.”

Schreiner & Juillerat, 1994


Why should we collect student satisfaction data?

1. Helps us improve student services, environmental factors, and the learning environment.

2. Shows we are fulfilling our responsibility to constituent groups and legislative bodies.

3. Demonstrates institutional effectiveness.


Student satisfaction is highly correlated with:

Engagement

Persistence

Academic Performance

Abrahamowicz 1988; Astin 1993b; Holland and Huba 1991; Russel and Skinkle 1990; Whitt 1994; Pascarella and Terenzini 1991; Tinto 1987; and Bean 1980; Bean and Bradley 1986; Bean and Vesper 1994; Pike 1991, 1993.


Student Satisfaction Inventory (SSI)

Using a Likert Scale from 1 to 7, the SSI asks students to rate the level of importance and satisfaction with survey items.

Survey Items are classified into 12 Scales

• Instructional Effectiveness• Safety and Security• Registration Effectiveness• Academic Advising/Counseling• Admissions and Financial Aid• Academic Services• Concern for the Individual• Campus Climate• Student Centeredness• Campus Support Services• Responsiveness to Diverse Populations



Performance Gap


Methodology

Invited all students enrolled in Spring 2018 to participate. Available online from April 13 to May 8, 2018. 1,406 students responded which represents a 10% response rate. Four reminders to complete the survey were sent to non-

respondents. $500 QuikTrip gift cards were offered to students as an incentive

to complete the survey. One winner was chosen from each campus after the survey

administration.

Spring 2018 Noel-Levitz MCC Office of Institutional Research & Assessment

Demographic Comparison – Survey vs. MCC

Males are under represented in the survey population. Females are over represented. Survey: Males = 28%, Females = 72% MCC: Males = 41%, Females = 59%

Students 18 and under are under represented; Students 35 to 44 and 45 and over are over represented in the survey population.

Age Group Survey Population MCC Population

18 and Under 7% 20%

19 to 24 49% 47%

25 to 34 22% 20%

35 to 44 13% 8%

45 and Over 9% 5%


Demographic Comparison – Survey vs. MCC

Hispanic Students were slightly under represented in the survey population.

Students who chose “Other” for race were slightly under represented.

Age Group Survey Population MCC Population

Caucasian/White 62% 59%

African-American 14% 15%

Hispanic 7% 11%

Prefer not to respond 6% 3%

Asian or Pacific Islander 5% 3%

Other race 5% 8%

Amer. Ind./Alaskan Native 1% 1%


Student’s Home Campus

MCC-Business & Technology

MCC-Blue River

MCC-Longview

MCC-Maple Woods

MCC-Penn Valley

0% 5% 10% 15% 20% 25% 30% 35%

I attend most of my classes at:

N = 1,406

MW students are slightly under represented in the survey population. PV students are slightly over represented. Survey: PV= 29%, MW= 24%, LV= 26%, BR= 15%, and BT= 6% MCC: PV= 24%, MW= 28%, LV= 27%, BR= 15%, and BT= 6%


Highlights for Ruffalo Noel Levitz - Student Satisfaction Survey Results

In 2018, 63 survey items had statistically significant higher student satisfaction than the national average.Improvement on 81 of 89 items compared to 2016. Statistically significant improvement on 45 out of 81 items compared

to 2016.In 2018, all scale scores had statistically significant higher student

satisfaction than the national average.All scale scores improved between 2016 and 2018 in student satisfaction.

Nine of the 12 were statistically significant.17 items were identified as “Strengths” (items that had a high level of

importance to our students and they were highly satisfied with them).


Student Choice

1st choice, 73%

2nd choice, 18%

3rd choice or lower, 7%

Institution Was My…

N = 1,406

Students who perceive themselves to be at their 1st choice institution tend to have higher satisfaction levels.


Student Loyalty

0 to 6, 24%

7 to 8, 29%

9 to 10 , 48%

How likely is it that you would recommend MCC to a friend or colleague?

N = 1,389

Students who are extremely satisfied, 48%, (scored 9 or 10) are the most likely to make positive referrals or recommendations to our institution.


Summary Items – Student Pulse

4.94

5.525.92

4.86

5.515.91

4.92

5.555.78

0

1

2

3

4

5

6

7

So far, how has your collge experience met yourexpectations?

Rate your overall satisfaction with your experiencehere thus far.

All in all, if you had to do it over, would you enrollhere?

2018 2016 CC Avg. 2018

MCC students are satisfied overall with their experience at MCC (79%) and their expectations have been met (87%). Students would enroll here again if they had to do it over (76%). These findings show that students responded consistently between 2016 and 2018. MCC is on par with the Community College National Average.


Overall Student Satisfaction

Student satisfaction is highly correlated with ENAGAGEMENT, PERSISTENCE, and ACADEMIC PERFORMANCE

79%

76%

87%

79%

71%

89%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

MCC students are satisfied overall with their experienceat MCC

MCC students indicated they would enroll here again ifthey had to do it over.

MCC students indicated their expectations have beenmet.

Noel Levitz Overall Satisfaction

National Community College Average MCC


MCC Strengths

Identify survey items where MCC students indicated HIGHimportance and HIGH satisfaction.

Student strengths are items with an importance score of 6.38 and higher AND a satisfaction score of 5.94 and higher. Gap scores are low.

Data from 2018 and 2016 are provided in the following slides for comparison purposes.


MCC Strengths – In order of Importance to Students with Comparison to 2016

Survey Item Impor Satis GAP 2016Campus item: I do not feel discriminated against at MCC because of my racial, cultural, or ethnic background. 6.63 6.43 .20

The campus is safe and secure for all students. 6.58 6.08 .50

Nearly all of the faculty are knowledgeable in their field. 6.56 5.99 .57

I am able to experience intellectual growth here. 6.53 6.11 .42

There are convenient ways of paying my school bill. 6.51 6.00 .51

Campus item: MCC does a good job of making the campus accessible for individuals with physical disabilities. 6.51 6.26 .25

Campus item: The learning/student success center has adequate services to meet student needs. 6.50 6.11 .39

MCC students identified 17 survey items as STRENGTHS, i.e., items are highly important to them and they are highly satisfied with them.

Students consistently identified 11 survey items as strengths between the 2018 and 2016 survey administration. Since these findings have been consistent for the past SSI administration the concepts that these survey items

measure can be identified as areas to celebrate and continue practices.


MCC Strengths – Comparison to 2016

Survey Item Impor Satis GAP 2016Campus item: Courses improve student's skills and increase their confidence that they can achieve college success. 6.50 5.95 .55

There is a good variety of courses provided on this campus. 6.48 5.97 .51

Library resources and services are adequate. 6.47 6.22 .25

Computer labs are adequate and accessible. 6.45 6.16 .29

Students are made to feel welcome on this campus 6.41 5.94 .47

Tutoring services are readily available. 6.41 6.02 .39Class change (drop/add) policies are reasonable. 6.39 5.96 .43On the whole, the campus is well maintained. 6.39 6.07 .32Library staff are helpful and approachable. 6.38 6.25 .13

The campus staff are caring and helpful. 6.38 5.96 .42


MCC Challenges

Identify survey items where MCC students indicated HIGHimportance but LOW satisfaction and/or a large performance gap. Show areas of opportunity for improvement

Survey Challenges are items with an importance score of 6.38 and higher AND a performance gap of 0.82 and larger.



MCC Challenges – In order of Student Importance and Comparison to 2016

Survey Item Import Satis GAP 2016

The quality of instruction I receive in most of my classes is excellent. 6.54 5.66 .88

My academic advisor is knowledgeable about my program requirements. 6.52 5.70 .82

Financial aid counselors are helpful. 6.47 5.61 .86

My academic advisor is knowledgeable about the transfer requirements of other schools. 6.46 5.56 .90

Campus item: I know where to go when I have a concern, issue, or problem. 6.44 5.49 .95

Faculty provide timely feedback about student progress in a course. 6.43 5.46 .97

Adequate financial aid is available for most students. 6.42 5.60 .82

In 2018 there were 7 items that students identified as challenges for MCC, i.e., highly important to them, but they are not highly satisfied with them.

MCC students have consistently identified these 7 survey items as challenges between 2016 and 2018. Since these findings have been consistent for the past SSI administration the concepts that these survey items measure can be identified as opportunity for improvement areas.


Benchmarks

Identify survey items where MCC is performing better than other community colleges that participated in the SSI. MCC students have higher levels of satisfaction MCC students indicated higher levels of importance

Identify survey items where national community colleges are performing better than MCC. MCC students have lower levels of satisfaction


Benchmarks - Survey Scale Student Satisfaction

All scale scores had statistically significant higher student satisfaction than the national average.


Benchmarks - Scale Scores in Order of Importance to Students

Survey Scale MCC National CC Diff.

Academic Advising/Counseling 5.61 5.46 .15*Registration Effectiveness 5.83 5.63 .20*Academic Services 6.04 5.74 .30*Instructional Effectiveness 5.68 5.60 .08*Admissions and Financial Aid 5.70 5.42 .28*Safety and Security 5.64 5.41 .23*Concern for the Individual 5.59 5.46 .13*Service Excellence 5.73 5.52 .21*Campus Climate 5.70 5.53 .17*Student Centeredness 5.72 5.58 .14*Campus Support Services 5.54 5.26 .28*Responsiveness to Diverse Populations 5.92 5.69 .23*

The following scales all had higher student satisfaction levels than the National Community College comparison group. All 12 of the scale scores were significantly higher than the National Community College comparison group.


Benchmarks – MCC Higher Satisfaction vs. National Community Colleges

Survey Item MCC National CC

Mean Diff.

The campus is safe and secure for all students. 6.08 5.84 .24*

Nearly all of the faculty are knowledgeable in their fields. 599 5.83 .16*

Program requirements are clear and reasonable. 5.89 5.71 .18*

I am able to experience intellectual growth here. 6.11 5.92 .19*

My academic advisor is knowledgeable about my program requirements. 5.70 5.59 .11*

There are convenient ways of paying my school bill. 6.00 5.70 .30*

The majority of survey items had higher MCC student satisfaction scores than the national community college average.

63 of the survey items were statistically significant. The following 3 slides show those items with higher satisfaction scores than the national average and

students rated as being in the top half of importance to them.




Mean Diff.

I am able to register for classes I need with few conflicts. 5.75 5.61 .14*

Security staff respond quickly in emergencies. 5.93 5.37 .56*

Faculty are fair and unbiased in their treatment of individual students. 5.76 5.60 .16*

Admissions staff are knowledgeable. 5.90 5.62 .28*

There is a good variety of courses provided on this campus. 5.97 5.83 .14*

Library resources and services are adequate. 6.22 5.86 .36*

Financial aid counselors are helpful. 5.61 5.32 .29*My academic advisor is knowledgeable about the transfer requirements of other schools. 5.74 5.63 .11*

This school does whatever it can to help me reach my educational goals. 5.65 5.46 .19*

My academic advisor is approachable. 5.74 5.63 .11*

Computer labs are adequate and accessible. 6.16 5.85 .31*




Mean Diff.

Policies and procedures regarding registration and course selection are clear and well-publicized. 5.82 5.62 .20*

Billing policies are reasonable. 5.90 5.57 .33*Faculty are usually available after class and during office hours. 5.92 5.79 .13*Adequate financial aid is available for most students. 5.60 5.42 .18*Students are made to feel welcome on this campus. 5.94 5.79 .15*Counseling staff care about students as individuals. 5.84 5.50 .34*The personnel involved in registration are helpful. 5.78 5.63 .15*Tutoring services are readily available. 6.02 5.72 .30*The equipment in the lab facilities is kept up to date. 5.78 5.63 .15*Academic support services adequately meet the needs of students. 5.76 5.54 .22*Class change (drop/add) policies are reasonable. 5.96 5.69 .27*On the whole, the campus is well-maintained. 6.07 5.96 .11*


Benchmarks – MCC Lower Satisfaction vs. National Community Colleges

Survey Item MCC Import GAP

National CC

Mean Diff.

Child care facilities are available on campus. 4.14 .96 4.48 -.34*

Students are notified early in the term if they are doing poorly in class. 5.11 1.26 5.18 -.07

Faculty provide timely feedback about student progress in a course. 5.46 .97 5.48 -.02

There were 3 items that had lower student satisfaction levels than the National Community College comparison group.


Benchmarks

Identify Ruffalo Noel Levitz survey scales. Scales presented in order of student level of importance.

Identify survey scales where MCC students indicated higher levels of satisfaction compared to spring 2016.



Survey Scale Student Satisfaction

Student satisfaction improved in all survey scales between 2016 and 2018. Nine of the 12 scale scores were statistically significant.

5 5.2 5.4 5.6 5.8 6 6.2

Academic Advising/Counseling

Registration Effectiveness

Academic Services

Instructional Effectiveness

Admissions and Financial Aid

Safety and Security

Concern for the Individual

Service Excellence

Campus Climate

Student Centeredness

Campus Support Services

Responsiveness to Diverse Populations

Ruffalo Noel Levitz Survey Scales

2016 2018


Scale Scores in Order of Importance to Students

Survey Scale 2018 2016 Diff.Academic Advising/Counseling 5.61 5.57 .04Registration Effectiveness 5.83 5.69 .14*Academic Services 6.04 5.91 .13*Instructional Effectiveness 5.68 5.57 .11*Admissions and Financial Aid 5.70 5.58 .12*Safety and Security 5.64 5.55 .09*Concern for the Individual 5.59 5.50 .09Service Excellence 5.73 5.61 .12*Campus Climate 5.70 5.56 .14*Student Centeredness 5.72 5.60 .12*Campus Support Services 5.54 5.38 .16*Responsiveness to Diverse Populations 5.92 5.85 .07

The following scales all had higher student satisfaction levels than in 2016. Nine of the 12 scale improvement scores were statistically significantly.


MCC Improvement Trends

Identify survey items where MCC students indicated higher levels of satisfaction compared to spring 2016.



MCC Improvement Trends - 2016 to 2018

Survey Item 2018 2016 Diff.Campus item: I do not feel discriminated against at MCC because of my racial, cultural, or ethnic background. 6.43 6.32 .11*

The quality of instruction I receive in most of my classes is excellent. 5.66 5.54 .12*Program requirements are clear and reasonable. 5.89 5.75 .14*I am able to experience intellectual growth here. 6.11 5.95 .16*Campus item: MCC does a good job of making the campus accessible for individuals with physical disabilities. 6.26 6.11 .15*

I am able to register for classes I need with few conflicts. 5.75 5.61 .14*Campus item: The learning/student success center has adequate services to meet student needs. 6.11 5.92 .19*

Campus item: Courses improve student's skills and increase their confidence that they can achieve college success. 5.95 5.84 .11*

Security staff respond quickly in emergencies. 5.93 5.72 .21*

There were 81 items that had higher student satisfaction compared to 2016. The following items showed statistical significant improvement on 45 of the 81 items compared to 2016.

These findings show that the student experience for each concept measured has improved.



Survey Item 2018 2016 Diff.Admissions staff are knowledgeable. 5.90 5.78 .12*There is a good variety of courses provided on this campus. 5.97 5.82 .15*Library resources and services are adequate. 6.22 6.07 .15*

This school does whatever it can to help me reach my educational goals. 5.65 5.47 .18*

Computer labs are adequate and accessible. 6.16 6.05 .11*Classes are scheduled at times that are convenient for me. 5.65 5.45 .20*Billing policies are reasonable. 5.90 5.77 .13*Campus item: Career planning services adequately meet the needs of students. 5.86 5.67 .19*Faculty are usually available after class and during office hours. 5.92 5.79 .13*

The equipment in the lab facilities is kept up to date. 5.78 5.62 .16*

Academic support services adequately meet the needs of students. 5.76 5.63 .13*Class change (drop/add) policies are reasonable. 5.96 5.77 .19*On the whole, the campus is well maintained. 6.07 5.96 .11*



Survey Item 2018 2016 Diff.Library staff are helpful and approachable. 6.25 6.14 0.11*The campus staff are caring and helpful. 5.96 5.83 0.13*There are a sufficient number of study areas on campus. 6.04 5.89 0.15*

The career services office provides students with the help they need to get a job. 5.82 5.60 0.22*

Admissions counselors respond to prospective students’ unique needs to requests. 5.82 5.68 0.14*The assessment and course placement procedures are reasonable. 5.82 5.65 0.17*Campus item: A diversity of students enriches the MCC environment. 6.28 6.06 0.22*Channels for expressing student complaints are readily available. 5.33 5.10 0.23*Admissions counselors accurately portray the campus in their recruiting practices. 5.79 5.65 0.14*

The college shows concern for students as individuals. 5.44 5.31 0.13*

People on this campus respect and are supportive of each other. 5.81 5.59 0.22*Bookstore staff are helpful. 5.87 5.61 0.26*Nearly all classes deal with practical experiences and applications. 5.62 5.50 0.12*



Survey Item 2018 2016 Diff.The quality of instruction un the vocational/technical program is excellent. 5.65 5.47 0.18*Faculty take into consideration student difference as they teach a course. 5.44 5.31 0.13*The institution has a good reputation within the community. 5.95 5.83 0.12*

Faculty care about me as an individual. 5.56 5.41 0.15

Campus item: MCC offers ample ethnic/cultural programs as special events. 5.91 5.61 0.30*Personnel in the Veterans’ Services program are helpful. 5.67 5.34 0.33*Internships or practical experiences are provided in my degree/certificate program. 5.23 5.06 0.17*The student center is a comfortable place for students to spend their leisure time. 5.81 5.54 0.27*Most students feel a sense of belonging here. 5.55 5.34 0.21*

Institution's commitment to commuters? 5.90 5.73 0.17


Student Comments

Very accessible campus, very hospitable, friendly, ethnically diverse, all inclusive,

lovely, lively environment for active learning! For younger and older persons

of all orientations!Overall, my college experience has truly been a good one. The

cost is reasonable and there are many resources on campus.

Would definitely recommend this institution to a friend.

I was never a fan of high school and I figured I wouldn't be one of college. However, my schooling experience at MCC campuses have been amazing. I'm extremely glad to have continued onto college

after high school.


Student Themes based on number of times Concerns mentioned

Parking More Online Options More Evening and Weekend Options Food/Cafeteria Work-School Life Balance


Next Steps

SHARE

• Communicate results.• Share successes.

ANALYZE

• Display specific items that comprise each scale.• Disaggregate data by campus.• Analyze IPS data and compare to SSI data.

CLOSE LOOP

• Present to Executive Cabinet for strategic direction.• Review Strengths and Challenges with Data Council.• Plan implementation of changes for improvement.

RE-ASSESS

• Re-administer Ruffalo Noel Levitz in spring 2020.

Documents

Ruffalo Noel Levitz Results Noel Levitz Results FINAL.pdfInvited all students enrolled in Spring 2018 to participate. Available online from April 13 to May 8, 2018. 1,406 students