Round 1ASTRUCTURE & STRATEGY:

Build Flexibility & Resilience into ERG Governance

Speakers Therese Dybul / D&I Consultant / Northwestern Mutual

Tammy Garnes Mata / Corporate VP, D&I / New York Life Insurance

Stacey Miller / Director, D&I / Ahold USA

Facilitator

• Dr. Robert Rodriguez / President / DRR Advisors LCC

1A. STRUCTURE & STRATEGY:Build Flexibility & Resilience into ERG Governance

Flexibility

Problem

Seen as the “Food, Flag & Fun” folks

Need flexibility & consistency

Adoption of the 4C Model

Provides an approach that grants ERGs flexibility while operating within a strategic framework

Resilience

Problem

ERG leaders being asked for much, but not being provided with much

ERG leader burn out

Need to elevate the capability of ERG leadership

ERG Leadership Academy

Focus specifically on ERG leaders

Competency, Teamwork, & Outcomes

THERESE DYBUL, DIVERSITY & INCLUSION CONSULTANT

Northwestern Mutual’s ERG journey

ERG Leadership Academy

Drive for Results

Teams and

Talent

ERG Expertise

BuildingNetworks

Greater ERG Leader capability

Consistent guidelines

ERG Growth

New York Life ERG Governance: Flexibility is Key

Tammy Garnes Mata

Corporate Vice President, Office of Diversity & Inclusion (ODI)

New York Life

New York Life’s ERG Program: A bit of context

ODI manages our seven ERGs

Each ERG faces different challenges at different times

Current ERG Leader Goals

Maturity

Political Climate

Business Climate

Membership Engagement

ODI’s ERG Program Governance Goals

Ensure a consistency across the program

Set a clear vision for each ERG

Adjust according to current ERG needs

Recognize the importance of ERGs to D&I Strategy

Acknowledge the contributions of ERG leaders

Encourage innovation and creativity

Provide organizational support for ERG initiatives/goals

ODI Provides Stability Through Flexible Governance

Requires

•Business plan

•Mission/strategy alignment

•Track business plan

•Collaborate with other ERGs

•Review content of events with ODI

•Participate in ERG Leadership Council

Allows

•Set internal governance structure

• Leadership team structure

• Meetings and procedures

•Determine goals & objectives

•Manage annual budget

Further Supports By

•Providing leadership training and professional development opportunities

• Increasing ERG access to senior executive officers through events and presentations

•Serving as a liaison between ERGs and business units

ODI

ERG Leadership Council

(Co Chairs of New York Life’s Seven ERGs)

The Women’ s Initiative

Site Leaders

The Women’s Initiative

Core Leadership Team

NYL-Vets

Site Leaders

NYL-Vets

Core Leadership Team

NYL-Pride

Site Leaders

NYL-Pride

Core Leadership Team

Latino ERG

Site Leaders

Latino ERG

Core Leadership Team

ENABLE

Site Leaders

ENABLE

Core Leadership Team

Asian Network Group

Site Leaders

Asian Network Group

Core Leadership Team

African American ERG

Site Leaders

African American ERG

Core Leadership Team

Structure and Flexibility is Key

Continuous review, feedback and improvement

Reduction of meetings

Organic alignment of ERG goals

The result…

Accountability

Collaboration

Transparency

Increased partnership between ERGs and Business Units

Engagement of ERG leaders

Feedback

Dialogue

Innovation

Increased awareness of D&I overall

Building Resilience into Business Resource Group Strategy

Stacey Miller

Director, Diversity & InclusionAhold USA

Company Background: Ahold

Grocery Retailer Founded – 1887Headquarters – Zaandam, The Netherlands236,000 Associates (2015) Revenue – €38.2 Billion

Joint Venture

The Netherlands Czech Republic Ahold USA

The Journey

2014 2015 2016

D&I DirectorOpening

Ahold USA Re-org AnnouncedDivision

Re-Org

Global D&I Structure

BRG 2.0 Academy

BRG 3.0 Academy

Global D&I & BRG Strategy Re-Defined

Abilities

Key Factors For Resilence

• Defining a Global D&I Strategy• Defining core strategies • Aligning to Business

• Defining BRG Strategy & Governance• Aligning to Business and D&I Strategies• BRG Structure & Governance• Executive Sponsors – Business

• BRG Academy• Defining the “Why” and “So What”• Embed Progression Model• External Facilitators

• Leadership, Support, and CELEBRATION!!

Aligning to Business Priorities

Abilities

+90,000 LBS

Aligning to Business Priorities

Own Brands Best Idea Contest

Recommendations for Resilience

• Leadership buy-in from the top• Clearly defined strategies aligned to Organization’s and D&I’s Strategies• BRG Governance Structure

• Roles, Responsibilities & cadence• Executive Sponsors – From the Business• Leverage cross-BRG opportunities• Communicate – celebrating stories of success

Round 1ASTRUCTURE & STRATEGY:

Build Flexibility & Resilience into ERG Governance

Thank You!