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8/3/2019 Role of Talk in Organ is at Ions (2)
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The Role of Talk in
Organisations
Laura BroomfieldRadka SmiskovaPenny StoreyDavid Velikovsky
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Overview
What is Talk? Small Talk Video
Why Should We Talk?
When Talk is Worthy
When Talk is Cheap
Motivational Talk VideoAnalysis and Conclusions
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What is Talk?
Talk is a form of communication Ethnomethodology
Conversation analysis and experiments
Value of talk
What effects talk?
- Shared understanding- Social context
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What is Talk?
How to talk- How to do talk Deploy knowledge of Demonstrate knowledge how to Display appropriate emotion Exploit membership categories Put history to use Use metaphors focus on one metaphor?
Question / Mitigate / Gloss / Let Pass The architecture and territory of where talk happens
- Networking- Dialogue
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What is Talk?
Types of talkhttp://www.youtube.com/watch?v=8561sf6Bg7s&feature=related
- Small talk / Big talk- Constructive
- Destructive
- Formal- Informal
- Gossip
http://www.youtube.com/watch?v=8561sf6Bg7s&feature=relatedhttp://www.youtube.com/watch?v=8561sf6Bg7s&feature=related8/3/2019 Role of Talk in Organ is at Ions (2)
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Why Should We Talk?
Managing is about listening and talking,but in addition we must not forget aboutthe doing taking action. (King, 2003)
Is used to shape strategy Talk in organizations drives action (King,
2003)
Talk used as a work tool (Gronn, 1983) Can be inspiring Can protect employees (Sutton, 2010) Can built rapport
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When Talk is Worthy
TALK ABOUT ........................strategy
Shapes
Explains
Implements
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When Talk is Worthy
TALK ABOUT ...............................talk
Leadership Talk
CONVERSATIONS : talks
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When Talk is Worthy
TALK ABOUT ............................work
Decisions
Meta-work
Capital
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When Talk is Cheap
Talk is cheap when it is allowed to be asubstitute for action (Pfeffer & Sutton, 1999)
Organisations can find themselves in a Smart-Talk Trap
Between the idea
And the reality
Between the motion
And the act
Falls the Shadow
TS Elliot, The Hollow Men
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When Talk is Cheap
(E)motional conflict is likely to occur in heterogeneousteams because of interpretive barriers (Von Glinow, et al,
2004) Using talk as a method of managing emotionalconflict may not work for Multi-Cultural Teams
Difficulty Lies In:
Verbalising problems while
emotional
Finding word equivalents
Interpreting contextual
conventions
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When Talk is Cheap
Macro-organisation level Information effects markets
Micro-organisation level Uninspiring leaders
Negative effect of gossip & small talk
Personal level Self-talk
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Worthy or Cheap?
What effect does the sample of talk have in thefollowing video?
http://www.youtube.com/watch?v=zCf46yHIzSo&feature=related
http://www.youtube.com/watch?v=y-AXTx4PcKI
http://www.youtube.com/watch?v=zCf46yHIzSo&feature=relatedhttp://www.youtube.com/watch?v=y-AXTx4PcKIhttp://www.youtube.com/watch?v=y-AXTx4PcKIhttp://www.youtube.com/watch?v=zCf46yHIzSo&feature=related8/3/2019 Role of Talk in Organ is at Ions (2)
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Analysis & Conclusions