Embed Size (px)
Citation preview
Robyn - Leigh Williams110 Canongate Trail, Scarborough, Ontario, M1V 2Z5
Cell: (647) [email protected]
PROFILEI am currently furthering my education in the field of International Business at Centennial College. I have worked in collaboration with many different telecommunications companies over the past four years, and I believe with my exceptional people, communication, and technological skills I am the right person for this job.
HIGHLIGHTS OF QUALIFICATION Knowledge of MS Word, Excel, PowerPoint, E-mail, and Internet applications Great team player that can work well in groups or individually Display of strong leadership skills Ability to follow direction Strong attention to detail
WORK EXPERIENCE Sales Associate, Virgin Mobile, May 2015 – January 2016 (Scarborough Town Center)
• Met and exceeded monthly sales targets• Exceeded members' expectations by going the extra mile• Demonstrate initiative in learning and understanding new products, services and promotional
offerings• Handled member escalations and acted as a liaison to resolve member concerns• Acted as an ambassador by professionally representing the Virgin Mobile brand
Sales Associate, Target Mobile, Feb 2014 – Feb 2015 (Whitby)
• Kept up to date with current carrier plans and services offered• Drove sales of products and services offered by achieving monthly targets and goals • Provided extraordinary customer service by building relationships • Determined customer needs and recommending the best solutions
Sales Associate, T-Booth Wireless, Jan 2013 – Dec 2013 (Scarborough Town Center)
• Drove the sales of products and services by achieving or exceeding sales targets• Determined customer needs and recommend the best solutions• Built customer relationships by providing prompt and exceptional sales and after sales service• Ensured customer concerns are resolved with urgency and good judgment• Stayed knowledgeable about our product, services, promotions and policies• Handled service requests for phones
Cashier/Sales Associate, Costa Blanca, Nov 2009- Nov 2012 (Marville Mall)
• Exceeded personal weekly sales target set by manager• Given the responsibility of training new staff members
Robyn–Leigh Williams 2/2Cell: (647) 994-3699 Email: [email protected]
• Assisted manager in end of day processes• Guided team members when manager not on duty
• Resolved customer complaints• Assisted in merchandising• Responsible for the re-distribution of inventory to other locations• Dedicated to staying informed about fashion trends and development in the industry
VOLUNTEER EXPERIENCE Volunteered with the Empire association for a TD event Fed homeless youth downtown Toronto at the Evergreen center Visited orphans at the SOS children’s village Conducted a toy drive for young children around the holidays Helped to build basic school in the Parish of St. Elizabeth, Kingston, Jamaica
EDUCATIONInternational Business Advanced Diploma Program Sept 2014 – PresentCentennial College, Toronto, ON
Relevant courses included: Communications Math Microeconomic Project Management Accounting Negotiation
Business Technology Management Degree Program Sept 2011 – April 2013 Ryerson University, Toronto, ON
Relevant courses included: Accounting Economics Human Resources Marketing Spanish
EXTRA CURRICULAR ACTIVITIESSwimming Tennis Cooking TravellingVolunteering
