Robert L. SwobodaQA Anchor: Product Quality Management Specialist

Cell: 480.234.7548Email: robswoboda@hotmail.com

Linked In http://www.linkedin.com/pub/rob-swoboda/2/78/a9a

Objective: To build or work with a dedicated and knowledgeable team on dynamic Software Development

projects. To create and lead QA teams that achieves maximum product quality at minimum cost in time, cash,

resources and effort. To enhance my depth of knowledge and skill in the areas of Software Quality Assurance, Product

Quality Management and Resource Management.

Professional Summary: Directed the development, implementation, and maintenance of mid to large size organizations QA and

QC Program (34 direct reports with all associated management task) StarEast Testing Conference speaker 2010 for the “Keys to a Successful Beta Testing Program”. Over 15 years of software Quality Management and Quality Assurance success in the Medical

claims/billing, Energy sector, Education, Insurance, and Financial/Banking (credit card online payment systems), and governmentally regulated industries.

Developed and implemented Acceptance and Beta Testing methodology, strategy, documentation, and artifacts for K-12 education systems product lines resulting in a repeatable, dependable and flexible quality processes for VP of Product Support Services, the Director of Engineering Technology and the Director of Quality Assurance. Also research and present test tool and methodologies to the VP and Director level stakeholders.

Devised, implemented, and delivered to VP and Director of department new strategic processes and changes to the business model to enhance speed, reliability and supportability of client on boarding, support and test effort management.

Directed or participated software design, reviews and test strategy sessions for all phases of the project life-cycle, test planning, and post-implementation support.

Reporting to Director of department on Key Performance Indicators (KPI’s) for all projects and resources, team and project status reports, and managed department website, DB test and production servers.

Creation of the Systems Integration Testing team and Systems Integration Testing methodology including planning/estimating/scheduling of all Systems Integration Testing QA activities for department reporting to the Director of Online Payment Systems OPS.

Quality Center (QC) 9.0 to HP ALM QC-11, HP-QTP, Test Director, and Performance Center/Loadrunner CBT’s. QC 10.1 CBT.

Experienced Quality Management Engineer with experience /expertise in: o Systems Development Life Cycle (SDLC). o Quality Best Practices and testing methodologies.o Product and Project Management, working closely/collaboratively with cross-functional teams.o Provide resource analysis and planning for the test effortso Client Management and Risk Assessment. Ability to effectively communicate with all levels of

employees/stakeholders.o Systems and Network Administration.o Defect Management procedures and tools.o Web application software. security testing  o Agile development.o Test Automation/VB Scripting code reviews

Unix/Mainframe and Windows/Client Server reporting applications. Migration and testing of proprietary/legacy systems and applications. Pearson “Gate keeper of product quality”. Managed teams of up to 34 Direct Reports (Participate in all aspects of functional, regression, user

acceptance and load testing, QA, UAT, and Beta Testers). Experience in black box test cases designing, in context-based, exploratory, scenario testing, web

services testing, GUI testing, backend testing, understands data mapping, ETL and write complex SQL/Procs

Key Strengths: Exceptional decision-making/analytical ability. Excellent written/interpersonal communication and organizational skills.

Issue identification and problem solving skills. Extensive leadership and management and negotiation experience. Myers-Briggs Type Indicator ENTJ. Strong leadership/teamwork facilitation and customer service skills. Excellent communication with all levels of management (clients, development, and business

personnel). Application of these skills has resulted in a reduction of product delivery time by 50% to 66% with a

corresponding reduction in cost.

SkillsQuality Management Quality Effort Coordination

QA methodology, process and leadership. QA metrics creation and management. Risk Assessment and Management. Government industry Regulations. Process Improvement. Systems & Issue Documentation. SDLC best practices and principles. Continuously testing life cycle improvement. Team Foundation Server (TFS) Experience working on an Agile/Scrum teams

Ensure team performance by coaching, training, mentoring team members and leading/participating in Code Reviews.

Reporting and Communication of testing progress to all levels of management.

Coordination of Quality Goals with Development and Product management teams to ensure project timetable

Product/Project Management In depth problem solving. Current Passport-India Visa (2010-2020)

Test Tools Development Tools Experience with QA & Automation test tools: Quality Center 9.2 to HP ALM QC-11 Quick Test Pro-10, Loadrunner

(vugenlauncher.exe), WinRunner, SilkTest and Silk Performer, Clear Quest, Clear Case, Sang-It, Selenium,

Jira. ETL data warehouse, extract, transform

and load (ETL) software (Informatica)

Experience with programming languages: C++, Java/ JavaScript, and C type scripting, Client Server and Web/.Net applications

Experience with Databases: SQL Server 6.5 – 2003, Query Analyzer, Enterprise Manager, Informix DB 7.4, Informix ISQL, SQL Plus, Oracle 9i-10g, Toad 7.2-8.2, Postgres

XMLSpy

Education/ Certifications Professional Training Arizona State University, BA candidate (24

credits remaining) 2001 to 2005 University of Advancing Computer Technology,

Degree in Software Engineering 1999 Borough of Manhattan Community College,

Associate Degree in Fine Arts - Graduated with Honors Magna Cum Laude 4.0 GPA 1992

ASTQB/ISTQB Certified Tester, Advanced Level Test Manager CERT#: 07-CTALTM-00030-USA

ASTQB/ISTQB Certified Tester Foundation Level CERT#: 07-CTFL-01256-USA

Agile Methodology TDD Methodology BDD Methodology STEP Methodology Capability Maturity Model (CMM level 3) ISO 9000-3, BSEE BSCE BSCS HP-QTP, Test Director, Quality Center and Performance Center Loadrunner CBT’s Coded UI

Career Highlights:Employer: eTeam September 2015 to March 2016QA AnchorAs QA Anchor I helped in developing an Extreme programming, Java-Test Driven Development Agile DevOps environment. As QA Anchor I mentored pairs of Developers (24) in Unit (Junit & React) and functionally testing their code before deployment and Testing approaches & techniques. As QA Anchor I helped to create Digital Way Testing methodology utilizing Test Driven Development (TDD) Behavior-Driven Development (BDD) testing in conjunction with a Context Driven approach with the primary Test Method/ Techniques being Exploratory Paired Testing in Session-Based Test Management framework. I was responsible for creating the QA Anchor engagement process as well as the Exploratory Test Charted and Exploratory testing techniques for the Digital Way. As QA anchor I performed hands on Exploratory testing of Mobile & Web Apps. I was Responsible for leading the team in the Functional, UX, Non-Functional, testing efforts. Utilize CrossBrowserTesting platform(Tool) for testing the following configurations: Nexus 4-9 4.2-5.0, Galaxy S3-S6 4.1-5.0, Galaxy

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Tab S 4.4, Galaxy Tab 2 4.1, Galaxy Note 3 4.4, iPad Air 2 8.1, iPad Mini 7.0, iPad 1-4 4.1-6.0, iPhone 3GS-6 Plus 4.1-8.3, Win Phone 8.1, Android 2.2-4.0. Other tools used include: GitHub,Android Studio, Genymotion 2.4.5, GitHub, Ellipse, Selenium, InteliJ IDEA 15.0.2 , SOAP UI 5.2.1.Participated in helping to incorporated existing Selenium scripts into the new test process and creating new Selenium scripts as needed and Junit for helping developers with Unit testing.

 Employer: Pulte Group June 2013 to July 2015Sr. Quality Assurance AnalystAchievements: Migration of CRM system from Siebel to MS Dynamic CRM, Introduced formalized build and deployment process to the QA environment for CRM Dynamics resulting in approximately 75% reduction of deployment failures and regression issues. These practices & process were also applied to the staging and production deployments with corresponding results. The number and severity of defects found also was substantially reduced. Help CRM team develop a hybrid agile methodology which increases productivity approximately 200%. Responsible for developing and executes test plans to identify software issues and their causes. Working closely with developers, product/project managers and project stakeholders to define, prioritize and communicate testing requirementsCompile and report test results and QA status for all formal Quality Assurance Testing efforts such as (Regression/Functional/Automation) for Business Web Solutions Application (Internal and customer facing) with focus on WEB/OUTLOOK/MOBILE clients. I worked with all members of the project team to ensure project time tables were met. Created and implemented QA processes for:

Test script Peer review approximately 50% reduction in script creation time. Story team test case review resulting in approximately 50% reduction in rework. Introduced Test script naming conventions which provided consistency across all test case creation. Created CRM Tester best practices and procedures Document to guide all testers (QA, SA, Dev,

Other) in a common standard for story kickoff entry into and exit (COA) out of test.Manual and Automated testing of complex software integrations in both CRM and CMS environment including Third Party and Custom application (.NET and Java application platforms).

Install, Uninstall and Troubleshoot of Windows Azure for Cloud Services Development and Troubleshooting Agile and QA process Deployments and Troubleshooting all Application Sites Involved in Agile SDLC specifics to Backlog Grooming and Sprint Planning with regards to User

Stories details. Create, maintain and execute test plans and test cases(MTM) Microsoft Visual Studio 2010 –13, TFS, MTM, Coded UI code reviews. Deployment of QA Process and artifacts Mentor and lead other QA resources and project team members Lead and maintaining automated testing framework for use in User Stories specifics and

Product/Integration Testing. Guided project teams in the progression form manual testing to automate testing with an N +1

sprint automation approach. Director creation of CRM automation regression framework and all automation scripts created and

reviewed for all functionalities except leads testing.o Directed the automation approach to be “smart” and clean up all data created during

automation script runs. Directed the script creation of security testing and web service testing.  

o Additional to the main automation scripts I instructed the automation team to create an automated smoke test that was bases on the manually CRM smoke test I had created.

QA Leadership – Introduce and support Quality Assurance Process Improvements, Standards QA Leadership – BRAID (Blocks, Risk, Action, Issues and Decision’s) QA Testing - ODS Data Via SQL

 Client: Wells FargoOctober 2012 to June 2013Senior Quality Assurance ConsultantResponsible for all formal Quality Assurance Testing (Regression/Functional/Automation/Security/user level testing) for Business Web Solutions Application Suite (72 Apps across TECH & OPS, INFO SVCS, CORP TECH DATA, CORP SERV TECH departments) with focus on TREx and Workers Compensation. I worked with all members of the project team to ensure project time tables were met. I worked with clients and project teams to establish to resolve questions during the testing process.

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Coordinator for all testing activities on specific projects. Analyzed, tested, and certified application functionality and enhancements, Review of business requirements and functional specification documents.

Logged, tracked, and verified resolution of software specification and defects (Share Point, Excel and Quality Center HP ALM QC-11 QTP 11- VB Scripting, code reviews)

Provided technical assistance in identifying, evaluating, and resolving complex testing issues. Facilitated the development of new concepts, techniques, and standards. Created Test template

documentation and processes including team and project reporting metric and project status reports, training and procedural documentation for the department and configuration and management of these items on the departmental Share Point site

Created Projects in HP ALM QC-11. Utilizing Management, Dashboard, Requirements, Testing and Defects. Modules tying Requirements through Releases, Test Cycles, Test Plan and test Lab test set.

Client: Dignity Health February 2012 to July 2012Manager Quality Center (HP ALM-QC 11)As the Quality Center ALM 11 Manager of Administration, Tools &Training my task was the creation of a Quality Center (QC) Center of Excellence (CoE) for the entire IT department (1200 resources). This entailed the creation of all processes and procedures to provide the most effectively use this product and to maximize ROI. Presentation to VP level stakeholder. Resource management entailed the creation of a team of 5 QC experts to train and support the entire organization in the Custom QC Framework designed for the organizations’ unique industry needs.

All QC Tool administration for al medical claims applications. Support requests for setup of new projects in QC, Supports set-up and maintenance of

users/permissions for projects, Supports closing project in QC. QC Tool Training methodology. Deliver training program to all members of the organization that require QC 11 access. QC Tool support process support strategy. Support Tools changes go request, Define SLA's and Response procedures, and metrics.

Client: Wells Fargo November 2010 to December 2011Senior Quality Assurance ConsultantLead the Quality Assurance Testing for a team of 20. Implemented enterprise wide request fulfillment application (F4RM), Messaging Compliance Archive and Supervision Application Validation, Testing of the mobile apps and internal messaging hardware and software used by the organization. Implemented new departmental reporting metrics and processes using MS Share Point. Sizing of test efforts resource assignment and course correction of test efforts as needed.

Participated in the migration from QC 9.2 to HP ALM QC-11 and script code reviews Lead in the creation, preparation and execution of QA reviews, the development and execution of

test plans/scripts Worked with clients and project teams to establish and maintain a consistent test methodology Coordinator for all testing activities on multiple projects. Tested software for adherence to business requirements and functional and security specifications. Planed & directed quality assurance schedules, and monitored projects in comparison to cost/time

projections. Logged, tracked, and verified resolution of software specification and provided technical assistance

in identifying and resolving highly complex test, resource and project issues. Documents all phases of QA process. Directed and serves as a mentor to less experienced staff Researches new products and industry methodologies created and managed VM test Lab.

Eldorado Computing Inc. May 2010 to July 2010Director of Quality AssuranceDirector of Quality, responsible for all Quality Assurance and Quality Control functions ensuring appropriate quality standards were met prior to the shipment of the company’s medical claims products. Ensured all operations were in compliance with guidelines, including third party vendors and partners. Participate in

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providing strategic direction and overall management of the organization.Direct the development, implementation, and maintenance of QA and QC Program (34 direct reports in all).

Directed and coordinated the Quality efforts of Offshore QA Resources, Performance &Automation team, UAT team and the Technical Writing teams

Provided technical expertise and recommendations to the COO, Executive team, on day-to-day product quality and process compliance.

Provided oversight to development to assure that the company used sound product development and design practices with an emphasis on Quality by Design.

Reviewed all issues involving quality problems conducted by QA staff. Provided support as needed to supervisors to ensure appropriate corrective actions are taken in a

timely manner. Provided guidance, Training and mentoring to all team and direct reports. Coordinated offshore test team efforts to provide more efficient integrated test process in

relationship to the onshore team.

Client: Systrends USA November 2009 to March 2010Senior QA Engineer ConsultantResponsible for creation, improvement and management of the projects Test Process and validation of ASP.NET / SQL Server , Web Application for Energy Sector Software. Introduction of Selenium IDE for automation of regression test.Assure application functionality adheres to strict Federal Government Regulations (FERC). Reporting to Product VP of development and the company owners on daily quality status of products development.

Lead all QA test efforts for Systrends new eTariff product. Developed & implemented Test Process and Filling Test Cases to satisfy Federal Government

Regulations and Security Requirements. Developed & implemented Product Metric’s Dashboard All test planning, activities and validation of failed items. Review and status customer quality issues Validate XML packets XMLSpy Directs Quality Standards ensures Federal Requirements are met. Selenium IDE Automation tool for regression test and conversion to N-Unit test scripts, Code

Reviews. Back end validation can test configuration via SQL Server 2005-8. Creation of Build Release notes and daily KPI (Key Performance Indicators) and Defect Metrics.

PEARSON April 2007 to July 2009SI/QA Senior Systems Engineer & SMR2 Beta QA AnalystI was responsible for creation, improvement and management of Acceptance and Beta Test processes reporting to the VP of Product Support Services, the Director of Engineering Technology, the Director of Quality Assurance and VP of Product Management.

Lead Alpha, Beta and Acceptance test teams of up to 30 members in test efforts for all various PEARSON educational products.

Developed & implemented Beta Methodology as well as Direct all Beta activities and resources for the Waterford Early Learning Program.

Coordinate all UAT Test activities for company’s software products including resource planning, creation and tracking of daily metrics on product quality.

Devised strategy to verify QA’s assessment of product quality Produced quality reports for all products in development and ensure accurate communications

between Engineering Technology and other project stakeholders

JP MORGAN CHASE BANK June 2006–March 2007Senior QA Analyst III Responsible for Infrastructure & Operations- Application and Development Testing Support Services (ADTSS) Team QA process methodology, project/client engagement/management, allocation and billing for teams of 2 to 6 Functional, Automation and Hardware QA resources.

Lead QA test teams of 3-5 members in test efforts for all JP MORGAN CHASE products. Planned, estimated, scheduled, and implemented all QA activities (manual and automated). Performance Testing using Loadrunner, VGen script editor for JPMC products. Automation

script code reviews. Implemented and delivered to VP and Director of ADTSS strategic process changes to the business

model to improve speed, reliability and supportability of client on boarding and support. Page 5 of 7

Directed all QA and security testing efforts for Clients and Applications relating to high priority Lines Of Business including BReWS, OneSource, online credit card payment & credit card processing systems and Disconnects.

Conducted on-boarding for Application and Development Testing Support Services (ADTSS) team. Handled Clients/Applications Clarity, Art, and InfoVista for various Lines of Business (LOB’s). Leveraged QTP to automate functional regression test utilizing the Keyword view to generate

modular Automation. As acting Test Director lead the successful migration effort for all ADTSS clients from Test Director

to Quality Center.

SCOTTSDALE INSURANCE COMPANY-“Nationwide” (Consultant) June 2005– June 2006Senior Software QA AnalystMy primary responsibility focused on leading validation of third party .NET Web based software (Insurity's Insurance Policy/Auto claims, generation applications “SIRIS”). At completion the SIRIS application generated approximately 10 million dollars revenue daily.

Lead validation effort of third-party Web based software, including UI testing and associated artifacts.

Created and maintained the project plan for regression testing and other detailed test plans/test data.

Managed communication between SIRIS QA Team and software vendor for defect tracking. Trained and directed junior testers and new contractors. Documented all aspects of the QA validation processes and methodology. Helped create and implement test strategies, QA processes, and testing methodology. Created and maintained QTP automation scripts via (Keyword and Expert Views/ VB Scripting) for

all product lines to automate functional regression test. Key activities consisted creation of automated test scripts, insertion of check points, parameterization, and the use of data sheets to enable data driven test scripts. I was also responsible for manually confirming any items that failed in the automation scripts.

WELLS FARGO BANK (Consultant) September 2004–June 2005Senior Quality Assurance Consultant Responsible for the creation of the Systems Integration Testing team and Systems Integration Testing methodology including planning/estimating/scheduling of all Systems Integration Testing, Font/Backend for online credit card payment & credit card processing systems and Data Warehousing validation, White/Gray/Black Box, QA testing activities for the OPS department reporting to the Director of OPS.

Creation of products integration testing methodology, best practices, test metrics, Lead all Systems Integration Testing team members in all Test efforts for all OPS products Planned and implemented and executed all Systems Integration. ETL processing (Informatica)

testing QA activities online payments systems (OPS). Devised and implemented a new development and validation methodology for online payments

systems (OPS). Developed procedures and templates to refine the test methodology for systems integration

testing. Helped reduce development and testing cycle by 66%

Intel Chandler AZ (Consultant)January 2001to March 2001Position: Product Coordination Manager/Sr. QA Analyst/Source Safe Configuration Manager Achievements/Responsibilities: Responsible for Management of infrastructure for entire project (all resources and equipment Directing 55 resources in 18 chip fabrication locations and 6 departments ); End to end Development of migration plan from MS SQL 6.5 to 7.0 to 2000, Creation and execution of test plans for various client server and web applications in MS based test environments utilizing Rational Test Suite; Administration of defect-tracking system (PVCS Tracker) and SQA via Manual testing and Mercury test tools (Test Director, LoadRunner).

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QA/PM Consultant/Contractor for various firms: 1998–2004Honeywell, Chares Schwab, Chiron corp., DHL Worldwide Express, Intel, Touch Technology International Inc and Control Logic.

Creation of comparative test methodology and best practices for Chiron corps entire application suite. Presentations on methodology to Sr. level management.

Lead QA teams of 3-15 members in test efforts for all various DHL internal and customer facing products.

QTP automation to automate functional regression test. Assisting Performance Tester in conversion of QTP and Manual Test in to performance test scripts

for DHL products. DB Testing via SQL (Oracle and MSSQL),ETL data warehouse, extract, transform and load (ETL)

software Client Account Web based Internal/External applications Writing and executing the complete range of project test documentation. Smart Card technology, Bio-Chemical industry, Configuration Management, Product

Management. Computer and Programmable Logic Controller (PLC) technology, control panel fabrication and

electrical control design.

Affiliations: ASTQB/ISTQB Certified Test Manager, ASTQB/ISTQB Certified (www.astqb.org). StarWest Alumni.

StarEast Speaker. BMCC Alumni, Graduated with Honors Magna Cum Laude 4.0 GPA IEEE (2005 –2011).SQA Tester, StickyMinds.com, SQE (Software Quality Engineering). Cub Scouts (Boy Scouts of America). Featured speaker for the “Keys to a Successful Beta Testing Program” presentation at the StarEast

Testing Conference to be held April 2010 in Orlando, Florida. To check out the entire StarEast program, visit http://www.sqe.com/stareast/Schedule/Default.aspx

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