1st June 2012

Be Happy

Top Retail Sales people

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Retail Around The World

They can build rapport very quickly; understanding people

are different and each type requires appropriate

approach and conversation

Preferably 80% of the time, by asking open ended questions to discover the needs and requirements of the customer

Do not get defensive when handling objections

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The requirements of the customer; and not just the apparent ones but possible hidden needs like status and prestige

And are able to find a good match between customer requirements and what the product and/or

service can deliver

They are able to express benefits in a simple yet effective

and relevant fashion

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They attend sessions, read books and listen to tapes and CD’s to discover new ways of increasing their effectiveness and

productivity

They clearly understand the definition of success in their environment and the rewards that are attached to

attaining it

They don’t necessarily show their burning desire to win

to the outside world

However they also clearly understand that time is the most important resource they have and the only one that

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Sales and Marketplace

-One of the best ways to improve your ability to close a sale

is to record every objection you hear and develop at least

two ways to respond to each

If you do this on an on-going basis, you’ll find yourself

much more prepared for any further objections that

come at you

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-Always start off a sales call by covering three things.

Ensure the person has a clear understanding of the

amount of time the call will take

Make sure the customer knows what the objective

of the call is

Connect the reason for the current sales call to a previous

one you had or to information you may have recently sent

This communicates that you’re knowledgeable of

them and their company, that you respect their time, and that whatever is decided in this

current meeting will be acted upon by you. 8

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If you’re a salesperson who has retained customers for years, celebrate them by recognizing the anniversary of your

initial contact with them

Dropping them a note of thanks for your established

relationship is a great way for your CUSTOMERS

to realize how much you think of them and

a means of taking the relationship to

an even higher level

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Customer Excellence

Who can apply ? Customer Service Excellence aims to provide public services

with a practical tool for driving customer focused

change and we recognize that in the new

delivery landscape such providers can come from the

Public, private and the third sectors

SO . . .

Any organization should be able to

choose their Customer Service Excellence

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Getting started

Here are some useful tips to set your organization on the

road to achieving Customer Service Excellence

You should read and familiarize yourself with the criteria of the Customer Service Excellence standard

Get together with your colleagues to plan how

you could use the standard and discuss with them how to

take this forward

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Creativity

Creative thinking has numerous benefits, It is a great skill

that can really boost your value in the business world

Being able to think creatively can be a huge benefit to

almost any industry or business

Creative thinking allows a person to come up with

multiple ideas rather quickly, once a

person is a skilled creative thinker, they will be able to just come up with ideas in the blink of the eye

Being able to think quickly can help in professions where

time is of the essence

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Creative thinking can make a person a perfect problem solver being able to think creatively allows a person to come up

with solutions to problems that others may never

even think about, a person is able to come up with good

ideas that may not be so obvious

Creative thinking is something that can be a

huge benefit to almost any profession because

quick thinking is a great skill

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Creative thinking Can give a person a completely new outlook, they will be able

to use it in their professional& personal life

Can change a person whole attitude, it will make them more confident and allow them to live up to their full

potential because they will not doubt their abilities,

it can be a real morale booster and allow

a person to really show what they can do

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Creative thinking . . .

Has some amazing benefits, it is hard to deny that it can do

a lot for a person It is easy to START being a

CREATIVE thinker &

Make it

change your life.

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About us

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Media

Recommended Videos

Video Name

Be Happy

Video Category Positive Thinking

Video URL http://www.youtube.com/watch?v=gXI80TqAMQQ

Recommended By Ibrahim ElNaggar Misr& Sudan Store

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Retailer Feedback

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