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NIRMALA [email protected]
76 Gallview Lane 905-915-2930Brampton, Ontario L6P 1S1 416-876-5380
ADMINISTRATIVE/EXECUTIVE ASSISTANT
17 years of experience as an administrator primarily in the financial industry Knowledge of accounting, balance sheet and payroll processes Excellent oral and written communication skills in relationship development and generating
reports and documents Proven initiative skills in meeting and event planning Excellent scheduling and coordination skills Results-oriented professional, bringing a wealth of experience including effective
organizational and very strong administrative skills Dynamic self-starter, goes beyond the requirements of the position to meet organizational
objectives Solid reputation for a strong work ethic and managing trusting relationships with the public,
clients and coworkers at all levels
PROFESSIONAL EXPERIENCEKSS ENTERPRISES 2010 – PresentPart- Time Senior Administrator
Provide administrative support to property managers including scheduling and calendar
management Accounting/Bookkeeping – account payables/receivables and reporting Assist the Property Manager with preparation of offers to lease, leases, amendments to
lease, sublease agreements, assignments of lease Obtain quotes and follow up with contractors, as required under the direction of the
property manger(s). Handle property maintenance issues as required, under the direction of the Property
Manager(s). Handle telephone and email enquiries pertaining to tenants Photocopy and filing of correspondence from tenants and contractors
NATIONAL BANK OF CANADA 2011 – 2012Senior Administrator - Mortgages
Prepared and forwarded mortgage instructions to the solicitor for client approval and signature
Reviewed mortgage funding documents when returned from the solicitor to ensure accuracy and proper registration
Funded mortgages via wire, telephone transfers or drafts to the solicitor’s trust account so deadlines were met
Liaised with the brokers, mortgage development managers and solicitors to ensure proper registration and closing of the mortgages
NIRMALA RAMSAHOYE PAGE 2
Opened and coded client accounts on the system to ensure payments were taken out according to the agreements, completed file and filed final documents
Acted as back up in the absence of the manager responding to broker emails and other inquiries and resolving escalated issues to ensure work flow is not compromised
Recipient of the quarterly top achiever award/certificate of recognition for outstanding crew member for three consecutive months
Assisted in training and ongoing coaching of all new and existing staff ensuring the materials were understood and tasks were completed on a timely basis
RICHARDSON PARTNERS FINANCIAL LTD. 2005 – 2008Senior Administrative Assistant/Team Leader
Monitored and controlled the workflow of the unit, ensured the work was evenly distributed and the department was fully staffed during peak times
Prepared complex reports, letters and memorandums for the region President and Vice President
Assisted in developing comprehensive policies and procedures manual to prepare for training of employees
Liaised between the back office and branch staff for Canadian, US and International operations, kept the lines of communication open
Coordinated and chaired weekly and monthly department staff meetings, prepared agendas, distributed meeting minutes and followed up to ensure take away items are completed prior to the next meeting
Assisted with the hiring process for part/full time and contract staff to support peak periods Responded and resolved complaints and escalated issues from branches across Canada
CIBC WORLD MARKETS 2002 - 2005Client Relations Specialist
Processed and monitored client account transfers from other financial institutions to CIBC ensuring that high net worth client’s holdings are delivered within standard timelines
Follow up with delivering institutions and CIBC brokers to ensure all necessary documentation are in order to facilitate the transfer of client accounts
Prepared statistical reports for manager to keep updated on the flow of of incoming account transfers
Kept client accounts updated on a monthly basis to ensure addresses, phone numbers etc., are current
Responded and resolved complaints and escalated issues from branches across Canada
EDUCATION
Executive Administrative Assistant Diploma Trained in Business Management/Administrative Management Continuing Education student at Humber College
