CALVIN T. DIAZ832-799-4082 (mobile)Cdiaz_007@yahoo.com

_______________________________________________________________________________

I am interested in acquiring a position with your company as an IT Operations Manager or Sr.Systems

Architect. I feel that I bring a variety of technical skills and experience to any organization pursuing industry

leading IT Professionals. I possess over nineteen years of experience as a high level IT professional, in addition to

being proficient in the implementation of the latest technologies and solutions. Enclosed is a copy of my resume

containing my experience and qualifications.

_______________________________________________________________________________

Thank you, Calvin T. Diaz

Major Technical Skills include architecture, installation and administration of the following:- Windows 2000, 2003and 2008, 2012 servers- EMC, Clarion, and Net App SAN- Windows Active Directory - VMware ESX 3.x, 4.x, 5.x, 6.x- Web Servers – IIS, Linux Apache, AS 400, Websphere and Weblogic- Citrix Metaframe XP, Presentation Server 4.x, 5.x, 6.x, XenApp 7.x, XenDesktop,

Appsense- Network Monitoring Tools – Net IQ, HP Openview, Altiris, MOM, SCOM,

SolarWinds

KEY QUALIFICATIONS:

Nearly 20 years of high-level technical and leadership skills and corporate LAN/WAN based experience. This includes implementation of server-based technology in mixed Windows, Citrix, and VMware environments. In addition I have expertise in trouble shooting and resolving network based issues, such as performance, disaster recovery, and data loss. As well as experience in a wide array of enterprise based software and hardware platforms, this allows me to be versatile and flexible. I also possess excellent soft skills, and an understanding of how corporate environments work.

EMPLOYMENT HISTORY:

GDF SUEZ International Power\EngieIT Manager of Infrastructure, Operations & Help Desk North America Oct 2012 – present

As IT Manager of Infrastructure, Operations & Help Desk for North America my role is comprised of three primary areas of responsibility:

1. Infrastructure Operations Manager2. Help Desk Operations Manager3. IT and Infrastructure Project Manager

1. Infrastructure Operations Manager responsibilities include:

Server Build Approvals – Business unit or IT members requesting servers must submit their request via our ticketing system Service pro. Once I receive notification, I review the request criteria to determine approval, this includes reason for the request, server resources, server role, number of servers, and timeframe of delivery. Once the criteria has been reviewed and I provide approval the server can be commissioned as part of our operational server build process.

Testing of all IT driven user facing deployments: I am responsible for the testing off all IT related user deployments before enterprise rollout. Examples of this are MS Office upgrades, Citrix Client, Skype for Business, Bit9 and Carbon Black, Appsense, and mobile apps such as Symantec VIP to name a few. Basically any solution implemented by Infrastructure that will directly affect the user experience must go through my test methodology before it can be approved.

The phased testing methodology consists of:o Deployment to test machines in the lab environment o Deployment to helpdesk workstations, testing performed by technicians.o Deployment to designated IT pilot groupo Deployment to all of IT and specific BU members who are IT friendlyo Once the previous phases are completed successfully and the results are documented, we

are able to move forward with enterprise rollout.

Maintaining and updating the corporate standard desktop image: My team is charged with creating and maintaining the Windows 7 corporate desktop image for all standard hardware platforms. This includes OS version, MS Office products, IE, antivirus, Adobe, standard

corporate apps, and all hardware drivers. In addition to installing and testing all Microsoft and application based security updates. This is an ongoing process as OS and software updates are constantly released.

Approval of all admin accounts: Users requesting admin rights on servers or desktops must approved by myself or upper management. This includes developers, contractors, and IT support specialists from other departments within the business units.

IT based Enterprise communications to the North American user community: I draft and send out any departmental communications from IT to the enterprise NA user community. These can range from patch weekend and other planned outages. To updates regarding production issues, and planned technology releases. The communications are sent to all of North America including Mexico and Canada

Enterprise hardware refresh of workstations: This is the ongoing replacement of all desktops and laptops 4 years or older. The scope includes POC corporate as well as the North American plants, all older workstations are decommed, and replaced with newer laptops or desktops. User applications and data are migrated to the new workstations. The hard drives are removed from the older machines and wiped, then the older equipment is disposed of or donated.

VTC Implementation and support: This is the design, implementation, and support of our Video Teleconferencing Infrastructure. This includes our multiple conferences rooms, cameras, TV’s, projectors, and audio equipment. Our system is managed by TMS, via use of the VCS, and MCU, which allows conference bridging with our Houston corporate office to connect globally with France, Mexico, the UK and others. Our cameras are fully integrated and models include Cisco XS-20’s, XS-40’s, and XS-80’s.

2. Helpdesk Operations Manager:

The Engie helpdesk provides local and remote support for more than 2800 users throughout North America. Tickets are submitted via phone calls or emails and are then addressed by level 1, 2, or 3 technicians. If Level 3 techs are unable to resolve the issue it is then escalated to infrastructure. The helpdesk uses Bomgar for remote support of corporate workstations, and SCCM for software deployment.

As Helpdesk Operations manager my role includes:

Defining and maintaining SLA’s, managing customer expectations and relationships - I created the SLA and escalation matrix for our North American helpdesk. Calls and tickets are addressed initially by our Level 1 technicians. If the issue cannot be diagnosed and resolved within 15 minutes, it is escalated to level 2. The level 2 technicians have 2 hours to resolve the issue, if not it is escalated to Level 3 or infrastructure. Technicians are measured on three primary criteria:

o Tickets closedo Responded within SLA

o Resolved within SLA

Our helpdesk annual performance numbers for the last four years average 96% for Responded within SLA, and %92 for Resolved within SLA

Creating and maintain a current system of knowledge database within out ticketing system. We built The SOK database which contains over 200 documented solutions for support issues, and allows technicians to resolves issues efficiently by following scripted and documented resolution steps. Anytime a tech uses a SOK article it is recorded and attached to the SOK entry and the ticket for quick reference. 70% of all tickets submitted to Helpdesk are closed by L1 technicians using the SOK database

Provide helpdesk performance reports to upper management on a monthly, quarterly and annual basis. This information is very useful for examining support trends throughout the environment. It can show where technology is not meeting expectations or identify reoccurring issues as result of procedures, applications, or systems. The reports can also show how new technology solutions have added value by positively impacting the user environment.

Manage and approve budget purchasing of systems, applications, or tools that can be used to add value to the Engie support environment. I also have the responsibility of submitting the annual budget requests for the North American Helpdesk, this includes estimates for software, hardware, licensing, projects and staffing. In addition to generating any required business cases needed for justification, and providing a details breakdown between CAPEX and OPEX expenses. Once the budgetary items are approved I track costs to make sure we stay within budget and work with vendors when billing discrepancies arise.

Manage staff and personnel issues – part of my role is to manage issues with staff and personnel. This covers a variety of areas:

o Addressing behavioral or performance issueso Scheduling and resource allocationo Issues regarding policy or procedureo Identifying a career development path for employees and providing mentorshipo Providing performance reviews, which are directly relational to merit

compensationo Developing team relationship dynamics and enhancing collaborative efforts with

other organizations,

This can sometimes be the most challenging aspect of this role. I try to manage my team in a way that allows them to be productive and effective. I want them to feel empowered and know that I am invested in their success. It’s on ongoing process that requires trust building and consistency from both parties, but the results are highly beneficial for the team.

3. IT & Infrastructure Project Manager responsibilities include management of all internal IT departmental projects as well as management of all external customer facing

IT projects for business units such as Retail, LNG Trading and Shared Services. As well as management of the North American help with US Canada and Mexico. I create and maintain high level and detailed project plans. As well as customized updates to updates to management listing the key pertinent information associated with the project:

o Project Objectiveso Key Taskso Timelineso Major Milestoneso Resource Allocationo Budgeto delivery dateo Production cutover and operational handoff

All project plans and milestone updates are maintained and posted to our internal Sharepoint where they can be accessed by management for review. This is a constant flowing process of working with project team members, communicating to stakeholders, metting deliverables and due dates, managing expectations and adjusting them when necessary. I have managed and delivered several high level projects during my time in this role, some of which are listed below.

Projects:o Windows 7 Enterprise Deploymento Exchange 2013 Upgradeo Enterprise Workstation Refresho Office 2010 Upgradeo IE 11 Upgradeo Enterprise Lync Deploymento Multi Factor Authentication for OWAo Mobile Device Managemento Enterprise Backup Strategyo VTC and TMS Upgradeo Citrix Xenapp 7 Upgradeo Endur Upgrade o Siebel Upgradeo Retail systems upgrade (LEAP, IRIS, PE)o Corporate Internal Wifi Authenticationo Self Service Password reset toolo SSL, VPN Replacemento Enterprise Lync deployment

All projects were delivered and transitioned to operations successfully. Upon completion I transfer all documentation relating to the project to our intranet for historical reference.

GDF SUEZ International PowerSr. Systems Analyst Oct 2011-Oct 2012

SCI Project - The purpose of the SCI project was to provide smaller size businesses and customers the ability to purchase energy from GDF Suez. To facilitate this involved implementing several components, including new virtual servers, DMZ design, application specific code development, coordination with third party hosting providers, and redesign of business process. My role as Sr. Systems Analyst comprised primarily of providing knowledge in VMware, networking, Web Servers, DMZ, and system monitoring. Below is a high level description of my involvement in the project.

- Built Windows 2008 Virtual servers on VMware infrastructure to facilitate the SCI project. This includes Web, DB, Application and Gateway servers as requested by the business for SCI

- Participated in architecture and design of SCI External DMZ and internal application server environment. Including the application flow, functionality, redundancy and performance.

- Worked with developers and Cap Gemini to properly configure Load Balanced Web Servers for MyThinkEnergy.com.

- Participated in creating, refining and implementing the security model for DMZ based SCI applications.

- Worked with Cap Gemini and business developers to resolve issue with Web Services, web page configurations, application components such as WSDL, and network issues.

- Worked with Suez IT infrastructure and the Seibel team, to create a customized monitoring and notification procedures for the SCI application environment.

- Worked with Suez application team to resolve issues with the Tibco application, Contract Generation, and authentication.

- Created documentation detailing the core technical components as provided by IT Infrastructure, including the VMware\ Windows server environment, Load Balancing, CIFS shares, and Siebel Enterprise Monitoring as it pertains to the SCI project.

AppSense 8.2 Implementation - The GDF Suez IT Infrastructure Group chose to use Appsense to help manage their end user desktop, Citrix Xenapp, Xendesktop and VDI environments. I had worked with Appsense and implemented it in a previous enterprise Environment, thus I was able to assist with the design, installation and deployment at GDF Suez. I performed the following tasks in association with the project.

- Reviewed documentation for new version of Appsense 8.2. , including design recommendations, new functions and features, and installation best practices.

- Built two Windows 2008 servers to be used as the SQL DB Cluster for Appsense.- Built four Appsense application servers, dispersed evenly at the POC and

Greenspoint DC’s. Each server was configured with Environment Manager, Personalization Server, and Management Center

- Worked with Infrastructure teammate Larry Miller and the Appsense engineer on creating the mandatory profile, policies and rules.

- We then deployed agents and added desktops for testing, all testing was done in a controlled manner using internal desktops and team members as test users.

- Verified functionality of the mandatory profile, profile cleanup, application and environment customization, browser settings and folder redirection.

- Handed the Appsense environment over to IT Operations for end user deployment and further customization.

LCI Siebel Upgrade- Enterprise Siebel is a core component of the LCI environment. Based on performance issues and the projected growth of the environment the decision was made to upgrade to a new version of Siebel and move to a VMware Virtual Server Platform, running Windows 2008 Server 64-bit OS. Below is a high level description of my involvement in the project.

- Built Windows 2008 Virtual servers on VMware 5 to facilitate the Siebel Upgrade. This includes Application, Web, Gateway, Document Management, and BIP servers as requested by the business for the LCI Siebel upgrade.

- Worked with Siebel Oracle vendor to design, architect and capacity plan the virtual server environment to accommodate the projected number of end users for the enterprise environment.

- Worked with the business and Oracle vendor to conduct documented performance testing. This testing was used to verify functionality, on the new Windows 2008 64-bit Virtual server platform.

- Created and documented process to update and maintain the content of CIFS shares used by the Siebel application for document management. This is a critical component as it directly affects pricing, contract generation, and other back office functions.

- Worked with Siebel vendor and teammates to resolve issues with Siebel application functionality, deployment, permissions, and scalability.

- Created documentation detailing the core technical components as provided by IT Infrastructure, including the VMware Windows server environment, Load Balancing, CIFS share, and Siebel Enterprise Monitoring as it pertains to the Siebel Upgrade

Champion TechnologiesSr. Systems Engineer June 2011-October 2011 As Sr. Systems Engineer my primary responsibilities were perform an assessment of the

existing ESX/VMware, Citrix and SAN solutions within the infrastructure. This assessment was to be used by management to provide a recommendation for a full infrastructure upgrade. The primary components of the upgrade consisted of the VMware environment, Storage and server platforms. I performed evaluation of the following products and solutions.

- Hypervisor product evaluations of VMware, Hyper-V, and Xenapp- Storage product evaluations of EMC VNX 5500, NetApp FAS 3240 Series, and 3

Par F400 series SAN solution- Blade server evaluations on HP, Cisco, and Dell Blade servers- I also worked with business units and IT team members to design the DR and

Primary sites for failover and high availability.

After meeting with management to review the data provided by the assessment, the pros of each recommended solution, and the pricing options. I recommended the Cisco Vblock solution, consisting of Cisco UCS Blade Servers, EMC VNX 5500 Storage, and Cisco Nexus 7000 switches. I provided detailed documentation containing the product evaluations, and my reasoning for selecting the Vblock solution

I also also worked with the director of IT to evaluate datacenters for Primary and Secondary sites as part of the enterprise disaster recovery initiative.

BG Group AGLNG SSTSr. Virtual Engineer Feb 2010-June 2011 As Sr. Virtual Engineer my primary responsibilities are to design, implement and maintain fully

a functional ESX/VMware infrastructure. This includes optimization, configuration enhancement, capacity planning, best practices and standards. Secondary responsibilities include implementation and support of Citrix Farms and Windows application servers.

- Worked with Teir2 Operations and Tier3 SST to develop and document

installation procedures for global deployment of ESX 4.0 on HP Proliant G5 blades. These standards were used to perform installation ESX 4.0 in AGLNG, TVP, AUS, Rio and Trinidad.

- Installed and configured VUM (Virtual Update manager) for Houston Prod and Dev, as well as Dallas Prod and Dev.

- Worked with Tier3 SST to build and configure the ESX 4.0 lab environment, this includes ESX and Citrix configuration

- Physically assembled and installed G5 Blade servers used for the ESX development environment. Configured OA, Blade profiles and Virtual Connect for new Dev blade chassis

- Perform continued maintenance of Houston ESX production environment: this includes patching of hosts and vm’s, configuration enhancements, and additional software or feature implementations.

- Configured and deployed various Citrix applications servers as part the BG AGLNG Citrix farm. This includes applications such as Endur, Shipnet, Documentum, and Primavera

- Deployed several Windows 2003 and 2008 servers to meet business needs as part of the IDM process, this project work is a primary function of SST.

- Evaluation of production backup solutions for the Global Virtual environment, this included assessment of Veeam, vRanger, and PHD Virtual

- Presently working with SST team members to design, test and implement new ESXi 4.1 and XenApp 6 platforms for production deployment

Also as a member of AGLNG SST I provide support to Level 2 Operations when they are working on issues that require escalation to our team. This has become a key component of our role during the transition of Level 1 and 2 support to IBM.

Baker Hughes ESTSr. Systems Analyst III Nov 2008-Feb 2010 As Sr. Systems Analyst my primary responsibilities are to architect, design and implement fully

functional Citrix, VMware, SCOM and windows server solutions. As well as optimization and performance tuning of customized applications deployed through Citrix for the Baker Hughes enterprise environment. Secondary responsibilities include support Windows server environment, AD, Netbackup, CommVault and NetApp.

- Performed assessment of the present Citrix\VMWare environment and created

a plan to resolve issues with in-house applications and optimize overall performance.

- Architected design for new VM Citrix farm. Implementing a new VM Citrix farm running PS 4.5 on VMWare 3.5 ESX hosts. I have also created a process to migrate apps from existing farms to the new consolidated farm.

- Worked with VMware to build new ESX 3.5 farm comprised of 12 Dell 2950’s with dual quad core and 32 gig of ram.

- Evaluated SAN’s to house the SCOM Ops Manager and Data Warehouse databases. Worked with Microsoft to determined DB configuration for optimal performance. This included transactions and spindle count.

- Recommended two CX4-120 EMC storage units. Also recommended Snapview, SAN Copy, and Replication Manager for SQL aware snapshots and site to site replication.

- Built two SQL 2008 Clusters for the SCOM OPS Manager and DW databases. Built RMS Windows 2008 cluster. All clusters were built with Active/Passive design.

- Worked with Dell to install two CX4-120 storage units with 4 DAE’s, Snapview, SAN Copy, and Replication Manger.

- Worked with the server team to oversee the enterprise deployment of SCOM to 4000 nodes.

I am also involved in our enterprise wide P to V initiative to covert over 400 physical servers to virtual machines. As servers are virtualized we work with the business owner to verify that performance is optimal, and make any resources customizations needed to accomplish this.

Heritage Health SystemsSr. Systems Analyst/Team Lead Nov 2007- Nov 2008

As Sr. Systems Analyst my primary responsibilities are to maintain fully functional Citrix and VMware server environments. This includes implementation of new technologies and applications, in addition to expanding to physical server platforms such as HP and Dell blades. As well as optimization and performance tuning of customized application deployed through Citrix for the Heritage enterprise environment. The Heritage Health Systems Citrix Farm is comprised of multiple servers running Presentation Server 4.0 and Web Interface 4.5. Secondary responsibilities include acting as team lead in support of the Windows server environment and AD.

Technical Responsibilities:

- Performed assessment of the present Citrix environment and created a plan to resolve issues with in-house applications and optimize overall performance.

- Reconfigured published applications scheme for better distribution across server farm.

- Upgraded HP Blades to ESX 3.5 for use as new virtual hosts, configured bladed switch for routable VLAN on the production network. Installed HBA fiber cards for SAN connectivity. Installed Power Path software and licensing, allocated LUN space for additional storage.

- Reconfigured and upgraded VM Citrix Servers to 3.5 Tools for enhanced performance.

- Re-built blade servers running Presentation Server 4.0 and re-added to Citrix farm to offset load

- Built, installed 2950’s running Presentation Server 4.0. Servers are dual quad core, with 16gig of Ram, the boxes were designed to run in-house resource intensive apps such as EZCAP and Hims.

- Resolved multiple profile issues as a result of AD and file storage configuration.- Installed and configured Backup Exec 10.x for enterprise use. Created and

customized backup jobs and policies. Deployed agents to enterprise servers, customized backup schedules.

- Implemented GPO through AD on Citrix servers for IE configurations for business specific Web Based Applications.

- Resolved issue with Solar Winds and performance and alerting thresholds on Citrix and VM Servers

- Built, installed and configures Citrix 4.5 Web interface server to facilitate access for remote sites and smaller partner companies.

- Installed and configured Citrix printer policies in conjunction with AD groups to set default printer for Citrix users.

- Designed, installed and configured a clustered Web Interface 4.5 environment with CSG to provided Citrix access to external users. Cluster was configured for load balancing and automated failover.

- Performed cleanup and re-design of AD group policies for Citrix users.- Implemented and configured Borland Performance Analyzer tools for enterprise

application performance, automated scripting, and load testing.- Deployed dell blade servers as Enterprise Application servers running IIS and

SQL.

Phillip Services CorporationNetwork/Citrix Engineer. Apr 2007-Oct 2007

As Citrix Engineer my primary responsibilities was to define and implement strategies to improve performance of the PSC Citrix environment, comprised of 2 farms running Presentation Server 3.0 and Web Interface. I was also tasked with resolving issue with roaming profiles, AD, and thin client configuration.

- Performed assessment of the present Citrix environment and provided steps to

simplify published desktop, including proper use of Citrix web interface.- Re-installed and custom configured Citrix presentation servers, added servers to

the farm.- Migrated Citrix data store and zone collector to dedicated server to improved

overall performance.- Migrated Print servers and replicated network print drivers across the farm.- Implemented a roaming profile management system that dramatically improved

end user log in time to the farm.- Created a customized solution for thin clients needing to access Oracle 11i

which uses the JInitiator to run java based components of the application.

- Implemented GPO configurations on the Citrix Servers through AD that resolved issues with web based applications that need to run scripts locally.

Mustang Engineering Network/Citrix Administrator. Nov 2006-March 2007

As Citrix Administrator I am responsible for designing, implementing and maintaining multiple Citrix Farms. This includes installing and publishing apps, managing Citrix Group memberships, and Web servers for Web Interface and CSG. The Citrix servers are VM Hosts, running on blades so I also have a strong VMware component in my area of responsibility.

- Installed configured published and non-published applications on the Citrix

farms.- Build multiple Web Interface sites for redundancy and failover. Configured Citrix

Secure gateway servers for redundancy and failover.- Migrated users from Legacy Metaframe XP Server to new Citrix farm running

Presentation Server 4.0. Managed user profile issues.- Migrated Print servers and replicated network print drivers across the farm.- Installed and configured VMware Esx3 servers for P to V migration of

production Citrix DMZ Servers.- Used VMware converter for P to V migration of Web Interface and CSG servers.

Created cloned templates of servers for easy restoration.- Built second set of Citrix Web interface servers and CSG’s to facilitate a different

Web interface site with specific security level access to the farm.- I presently maintain all Citrix servers and am fully responsible for availability

and functionality.

Accudata SystemsSr. Systems Engineer. Aug 2006-Oct 2006

As a Sr. Systems engineer I am often the last line of escalation in resolution of client issues. This is a unique role because the problems vary based on the customer, their technology and the criticality of the issue. In addition to support I am also asked to participate in the needs assessment and planning phase of a project, as well as the actual implementation of the project or product..

- Migrated DNS servers from NT 4.0 to Windows 2003 for a large scale client in

the midst of a domain migration to AD 2003.- Installed and configured Citrix Presentation Server 4.0 with CSG and Web

Interface for use by a customer with over 2000 remote users. Installed and configure VMware for multiple servers on the Citrix DEV Farm. Configured zones and client redirection policies for client connections through PNAgent and Web Interface.

- Resolved Altiris Notification Server issues for a large scale client in the UK. Updated the Connector component and reconfigured the Active Directory import. Then setup and tested custom collections.

- Resolved mid size client having issues with migrating apps from their Citrix Metaframe XP farm to Presentation Server 4.0 with web interface. The client had a legacy application that was business critical and would not work properly as a

published app. To resolve this I configure access of the app through a published desktop and it worked fine.

ABC Channel 13 KTRK-TVIT/Video Engineer. March 2004-June 2006

Design, installation and support of production Windows 2000, 2003 and Grass Valley client/server application environment. Installation, configuring and deployment of distributed network management solutions: Altiris Deployment Server, Notification server, and Help Desk. Upgrade and enhancement of on-air computer systems.

- Installation and configuration of Intranet Web Servers. Including directory

structure, permissions, and published applications.- Installation, configuration, support of Windows 2000 and 2003 application

servers, including Exchange, SQL, and WSUS.- Configured Terminal Server for remote access of departmental published

applications. - Installed and configured Citrix ICA client connections to Citrix NFuse ESPN web

portal.- Installed and configured Altiris Web servers, including Deployment Server,

Notification Server, Help Desk and other Altiris based management tools.- Troubleshoot and resolve client desktop issues, including application,

networking, and security problems. - Remote control of client desktops and servers for trouble shooting purposes.- Deployment of applications and software packages across the network to

desktops and servers.- Download and deployment current security patches and updates to

client/server environment when necessary.- Maintain current desktop images based on platform and department. Also to

maintain image deployment process using PXE cconfiguration.- Maintain inventory of desktop platforms presently in the KTRK environment.

This includes machine type, make, and model.- Maintain current list of software and applications installed on client desktops.- Maintain Norton Anti-virus definitions and distributes client desktops.

Trendec/Houston Independent School District (Contract) Network Operations Analyst . September 2003-Febuary 2004

My primary role was to give an assessment of HISD present application server environment and provide capacity planning and architecture recommendations for a 1-3 year growth window. My secondary responsibilities included the evaluation and implementation of a consolidated network monitoring/management tool. Due to the nature of the HISD application server environment this involves a heavy focus on web portal and web based applications.

- Installed, configured and tested HP Openview Insight manager for enterprise

network monitoring.- Installed, configured and tested NetIQ AppManager for enterprise network

monitoring.

- Provided recommendation for a distributed network monitoring and management system.

- Submitted redesign of application network environment, including VLANs and modified DMZ.

- Contributed application and design strategy for proposed HISD Strategic Technology Plan.

Swarlean Financial/Express Home Owner Solutions (Contract) Sr. Network Administrator/Project Lead. November 2002- August 2003

Express Home Owner Solutions project was originally a 3-4 month project to convert a 300-user NT network to W2K including migration of business specific applications and back office packages such as SQL and Exchange. Due to nature of this business the upgrade had to be as non-intrusive to business operations as possible.

- Ordered built and installed 2 Compaq Proliant DL 380 servers to replace older

Compaq Proliant 3000 models.- Installed 2 W2K servers, configured domain models, forest architecture as well

as security design- Used Microsoft ADMT (Active Directory Migration Tool) to migrate user

accounts and resources.- Used MBSA(Microsoft Baseline Security Analyzer) to identify and correct

potential vulnerability points.- Installed and configured Exchange 2000 and SQL 2000 servers.- Verified and streamlined network connectivity.- Configured domain model security, including rights for users and groups, as well

as user and service auditing. - Installed and configured MOM (Microsoft Operations Manager 2000) for

network monitoring and automatic recovery actions. This included creating scripts to automate resolutions of smaller network issues and day-to-day administration. Configured security for applications service access.

After completing the project was completed I remained on as the Sr. Network Administrator by request of the client, conducting day-to-day network tasks such as monitoring servers and supporting remote and dial-in users.

Sysco Foods Corporate, Houston TX Sr. Systems Programmer/Team Lead. September 2001- October 2002

As a founding member of the Sysco systems Management Team my primary responsibilities was the implementation and support a variety of network management tools used in a preemptive strategy to avoid system failure, downtime, or interruption to end users. This included R&D testing of various applications and technical solutions as well as project management of key tasks and timelines. Secondary responsibilities were to act as Team Lead.

Team Lead Responsibilities:

- Interviewed and helped hire other members of the team.

- Created and developed network management strategy and methodology to be used by the team.

- Worked with members of the team to groom and develop them technically and professionally.

- Worked with team and managed the process of determining and enterprise wide system of monitoring E-Sysco purchasing system.

- Reviewed tasks and timelines of projects assigned to monitoring teams members.

- Assembled weekly team updates to be forwarded on to management..Technical Responsibilities:

One of the primary tools used was Candle EBA technology used with the E-Sysco web purchasing system. EBA is an excellent E-commerce monitoring tool, which provides collection of end-to-end user data and statistics that are then retrieved by a collector server and forwarded to a database, thus allowing reports to be generated based on the collected data. This proved to be useful in creating accurate statistics on end user response time, which can be used to identify performance issues in the web server or application.

- Installed and configured EBA collector server components on W2K platform. (Manager Server, Manager Client, IIS server).

- Configured EBA to work with IBM Webshere 4.0 and 5.0 on As400 platform. - Installed and configured collector server and database components on AIX Unix

platforms 4.x and 5.x.- Configured security access for user/groups on both Windows and Unix

platforms. Managed rights to EBA services and ACL (access control list).- Modified HTML and Java code to include Candle/EBA tag components. The tags

allow the end user statistics to be retrieved.- Revised Candle tagging method to be less intrusive to the E-sysco web content.

This was accomplished by using an include statement and referencing a Java script containing the Candle configuration settings.

- Installed and configured monitoring for MQ Series middleware component for E-Sysco purchasing system.

- Installed and configured monitoring for BEA Weblogic 1.8.- Installed and configured monitoring for Apache Web services on AIX 4.3 and 5.2. - Created a quick and easy means of enabling and disabling the Candle EBA

solution by replacing a file on the AS400 web server, this eliminates downtime and interruption to end- users in the event of application failure.

Secondary responsibilities include installation and maintaining specific network monitoring application on NT, W2K, and Unix platforms. These included BMC Patrol, NetScout, and NetIQ, and NetQos

- Installed and configured Patrol versions 3.3 to3.5 on various Windows NT, W2k, and Aix application servers.

- Configured security monitoring for W2k Active Directory, AD replication, and Windows Clustering. As well as CPU utilization, available disk space, and network performance.

- Worked with technical support members to define performance baselines and recovery actions.

- Wrote VB scripts for Intel platform to initialize recovery actions and automate task associated with performances issues. Also wrote Unix scripts for AIX platform to start and stop processes.

- Troubleshooting and resolution of any issues as a result of the Patrol agent or Patrol processes.

- Worked with various tech groups to customize platform specific console views with allows technical support units and the help desk to respond to specific problems as quickly as possible.

- Installed and configured NetScout on NT platform for network traffic and segment monitoring.

- Installed NetQos SuperAgent for gathering statistics on end user response time. Then used Report Analyzer to gather data from NetScout and NetIQ, this data was used to generate user reports on end user application traffic.

Citicorp/CGTI US San Antonio LAN Implementation Specialist /Team Lead. July, 1998- June, 2001

As a member of the Citicorp Global Technology Infrastructure (CGTI) LAN Operations Team my primary responsibility was to support and maintain the 3500 user LAN located at the San Antonio Call center. This was done in conjunction with Citibank’s Global WAN, which has over 2,000,000 users. As LAN Implementation specialist my primary responsibility was the implementation of any new network based technology as well as revisions to existing technology. This included LAN/WAN and voice infrastructure support. Secondary responsibilities were to act as Team Lead.

Team Lead Responsibilities:

- Architected technology design and deployment strategy to be carried out by the implementation team.

- Set technical best practices to be carried out by the team.- Worked with members of the team to groom and develop them technically and

professionally.- Reviewed tasks and timelines of projects assigned to Implementation teams

members.- Assembled weekly team updates to be forwarded on to management.

Technical Responsibilities:

Installed and configured over sixty application and file servers in mixed W2K, NT, Novell, and Unix environments including the following

- Installed domain controllers in during NT 4.0 conversion.- Configured domain security, trust relationships, user account and privileges.- Installed SQL and Oracle servers for various business units.- Implemented CA Unicenter/TNG Network monitoring framework. Then

installed CA AimIT for site wide inventory of Server platforms and desktop hardware.

- Installed and configured web servers, including W2K IIS and IBM Websphere servers.

- Configured Network distribution soft ware SMS 2.0

- Implemented and supported HP Openview on Sun Solaris platform as primary network infrastructure monitoring tool.

- Built a variety of Compaq tower and rackmount servers. Racked servers and installed backup drives.

Installed Terminal server/Citrix Severs to publish investment specific software for Citigold Business unit.

- Implemented a Citrix server farm for the Citigold business unit. - Provided a package of Broker specific applications such as Goldmine and

brokers notebook to a specific group of users. - Evaluated and recommended Citrix due to licensing and security issues.- Citibank sent me to Citrix Administration and advanced Administration classes.- Installed and configured the Citrix server component, installed the applications

and configured Citrix to publish the applications as a package.- Set up security and configured the Citrix servers as a farm.- Configured and tested the client ICA connections. - I have worked with MetaFrame 1.8, Citrix MetaFrame XP, Citrix NFuse, and

MetaFrame Secure Access Manager 2.0

Installed Cisco switches and routers and part of Bldg.3 expansion project. This included TCP/IP configurations for resubnetting.

- Installed and configured CiscoWorks network management application for monitoring of with Cisco 2800 and 3000 catalyst switches

- Configured network topology for CTI voice over IP solution

Lead Implementer of the CTI (Computer Telephony Integration) development and implementation project.

- Worked with Quintus, Lucent-Avaya, and IBM in developing a complete voice over IP solution to provide call representative desktops with customer information screen pops.

- Installed and configured six enterprise 450 Sun Solaris servers running Quintus CTI software.

- Closely involved with the design look and feel of the softphone desktop component.

- Installed the CTI client application to over 3,000 desktops on site.- Worked with voice engineers to configure NIVR call routing components.- Installed and configured Definity MapD devices in multiple PBX switches for use

with CTI.- Configured security for TCP and UDP traffic on NT client application.- Worked with Lucent engineers to configure CVLAN software on MapD cards.- Configured ACDs for load balancing of incoming calls during CTI screenpop

testing.- Customized IBM MQ series repository for voice over IP usage. This involved

linking customer data with the CIN (Customer Identification Number) for screenpops.

- Resolved issues with Call Master phone models 2,3,and 4.- Used Lucent CMS CetreView and Nortel Periphonics applications to monitor call

events and ANI/DNIS client information.

Wrote the proposal responsible for the upgrade of 3,500 client desktops at the USCC call center from NT 3.51 to NT 4.0

- Identified cost savings through PC performance, ease of administration, and meantime to repair

- Streamlined the rollout process using DriveImage Software- Developed, tested, and rolled out Novell IntraNetware Client Software for use of

connecting to Novell servers and resources for NT 4.0 Client desktops- Controlled access to network resources via security groups.

EDUCATION:

Diploma, Edna Karr Magnet H.S Major - Computer Engineering Technology, Elaine P Nunez Community College

CERTIFICATIONS & TRAINING:

Microsoft Certified System Engineer – MCPA+ plus Certified Technician – A+Network + plus Certified Technician – Net + Citrix Certified Administrator – CCACitibank Project Management trainingCiticorp Disaster Recovery and Crisis Management Training

REFERENCES:

Available upon request.