Michele A. Smith924 Matthews Commons Dr.Matthews, NC 28105Mobile: (704) 837-9298 cmsmith2626@gmail.com

Management ProfessionalAccomplished management professional with 14+ years of experience leading organizations to profitability and implementing sustainable process improvements. Consistently serves as trusted advisor to direct reports and diverse clientele in wide spectrum of markets. Exceptional problem solver and relationship builder. Consistently honored with awards and promotions to positions of increasing responsibility based on outstanding achievements.

Areas of ExpertiseCustomer Relationship Management – Cross-functional Collaborations –Management – Financial Analysis – Business Development – Change Management – Strategic Planning – Training & Development – Customer Retention – Strategic Sales- Logistics- Receiving- Classroom Management- Employee Scheduling- Workplace Diversity- Classroom Management- Training and Coaching- Marketing- Community Development- Business Development

Professional ExperienceKiran Analytics, San Diego, CAField Study Consultant- 4 week contract appointmentSept 2016 to Oct 2016• Hired to conduct research for a national bank collecting data on specific branch operations to help evaluate,

changed and streamline their processes.• Traveled to two branches per week across the US collecting data on branches • Participated in group and individual conference calls to relay information on operations and help those

analyzing the data to fully understand what our observations and collected data translated into.• Solicited information from staff on specific processes, equipment and operations

Charlotte Mecklenburg Schools (CMS), Charlotte, NCMarketing Teacher- Ardrey Kell High School (short term)Oct 2015 to June 2016 • Implemented two curricula - Marketing and Sports and Entertainment Marketing - into lesson plans. • Effectively managed classrooms ranging from 20-31 students. • Administered lessons in an engaging fashion including additional tactics incorporating literacy and

vocabulary. • Created an internship opportunity with a media consulting company for students to gain real world

experience. • Coached them on interviewing techniques and professionalism. • Participated, through invite only, in a pilot program in Mecklenburg County called Beginning Teachers

Network (BTN) that has already launched in Wake County. • Participated in professional development through school and BTN. • Active advisor for DECA students.

Sweetwater Logistics, Charlotte, NCReceiving ManagerJul 2014 to Oct 2015 • Managed the receiving processes and a small team for a growing logistics company.

• Responsible for receiving in and processing client orders and returns. • Communicate daily with clients to clarify issues with orders, obtained schedules for deliveries and dealt with

issues related to their shipments, as well as created new SKU’s and product descriptions. • Helped to manage inventory through making adjustments and moves to inventory levels as well as identify

problems with locations and/or creating new locations for new product. • Managed P&L for the receiving department by monitoring weekly receivables, total man hours and the

weekly receiving revenue numbers.

iMerge Insurance, Charlotte, NC Management Team/Client Advisor (short term/start up) Dec 2013 to May 2014 • Hired to create and grow a team of agents for an emerging leader in the healthcare/insurance sales industry. • Recruited and trained new agents on technology as well as managing the Healthcare.gov site and those of

private insurers. • Created and maintained pro-forma for sales/commissions/costs. • Collaborated with owner on preparing the company to take on Medicare Advantage sales working with

several insurance partners. • Performed both roles of Client Advisor and Charlotte Team Manager in life and health sales for various

states.

Regions Bank, Charlotte, NCBranch Manager/Asst. Vice PresidentDec 2012 to Jul 2013 • Implemented structure in the daily running of the branch with a heavy focus on the selling process for an

entirely new staff. • Subsequently worked with key employees on bringing the branch up to corporate audit standards to

maintain passing grades and ensure the branch was fully functional. • Emphasized training and on-boarding of employees to the retail sales regimen and implemented new

procedures and strategies. • Trained and coached employees in consultative selling, sales processes and lending skills.

Fifth Third Bank, Charlotte, NCFinancial Center Manager/Asst. Vice PresidentOct 2009 to Aug 2011• Launched a new location from the ground up and managed performance of 6 employees. • Oversaw full range of branch operations including interviewing and hiring, customer service, sales

management, and budget management. • Cultivated relationships with cross-functional business lines to meet branch goals and objectives. • Performed joint calls with small line of business partners to obtain 3+ business products. • Closed referrals goal of 2 or more per month. • Honored with President’s Circle award for achievements in cross-sell, profitability, net new households, and

partner referrals, 2010. • Reached cross-sell rate of 3.2 or higher, despite placement in low income market.• Achieved profitability of up to 100%+, versus 85% corporate objective, in less than 2 years. • Scored 4.84+ out of 5 on Customer Experience Index; ranked branch in Top 10.

BB&T, Charlotte, NCFinancial Center Leader & Small Business BankerOct 2007 to Oct 2009

• Performed in dual roles while underwriting consumer loans of up to $50K and consumer credit cards under $5K. Orchestrated sales and referrals activities to drive branch revenue and oversaw $16M in loans and $70M in deposits.

• Consistently met standards for branch audits.• Exceeded 100% of plan in closed payroll referrals, mortgage referrals, merchant referrals and insurance

referrals to drive revenue in the branch.• Maintained double digit net new account numbers.• Generated between $100K and $350K in personal and business loan volume per month.

Regions Bank, Conyers, GABranch Manager/Asst. Vice PresidentJun 2004 to Oct 2007• Fully integrated recently acquired branch by implementing standard sales processes and managing

operations procedures to bring the branch into a “passing” audit status. • Emphasized training and on-boarding of employees to the retail sales regimen and implemented new

procedures and strategies. • Trained and coached employees in consultative selling, sales processes, lending skills, and audit processes. • Subsequently transitioned to main location with $50M in loans and $60M in deposits. • Supervised 6 tellers, 3 personal bankers, and assistant manager while communicating daily with multiple

business partners.• Secured small business lines of credit between $100K and $150K per month.

SunTrust Bank, Conyers, GABranch Manager • Delivered exceptional results which led to achieving a series of fast-track promotions and managed an in-

store branch with $4M in loans and $4MM in deposits. • Led business to profitability by emphasizing customer service, deposits, and loans. • Acted as liaison and partner. • Facilitated trainings in customer retention, coaching employees in strategic sales and by utilizing external

business partners to strengthen relationships and increase profitability. • Rescued struggling branch and guided to profitability. • Consistently met deposit, mortgage, investment and loan goals at 100% or better. • Selected by senior leadership to serve on transition team during Crestar Merger.

Education2012, MBA, McColl School of Business, Queens University, Charlotte, NCBA (English), State University of NY, College at Oswego, Oswego, NY

Volunteer WorkUSO of Charlotte, Georgia Aquarium educational volunteer, Board Member with Rockdale Cares, President and treasurer of the Westchester Lakes Homeowners association, volunteered several years to teach in high risk schools for several volunteer opportunities with Carolina Raptor Center, March of Dimes, Habitat for Humanity