JENNIFER A. MALONE700 MORREENE ROAD DURHAM, NC 27705 EMAIL: JENNIFERANNEMALONE@YAHOO.COM PH: 919-591-1771

Professional Summery __________________________________________________________________

Friendly and enthusiastic Customer Service Representative with over 10 years of experience. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Has excellent communication and interpersonal skills. Pays attention to detail and above average understanding of high school mathematics. A team player and can also work individually.

Skills ________________________________________________________________________

Clerical English Language Writing Active Listening Reading Comprehension Speaking

Time Management Computers and Electronics Service Orientation Mathematics Communications and Media Sales and Marketing

Experience _(Work History)_____________________________________________________

ITT TECHNICAL INSTITUTE - Durham, NC Jan 2015-Nov 2015

Federal Work Study

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Make copies of correspondence or other printed material.

STATE EMPLOYEES CREDIT UNION – Chapel Hill, NC Aug 2008-Jul 2015

Financial Service Representative

Cash checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

JENNIFER A. MALONE Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Enter customers' transactions in to computers to record transactions and issue computer

generated receipts. Balance currency, coin, and checks in cash drawers at end s of shifts, and calculate daily

transactions using computers, calculators, or adding machines. Examine checks for endorsements and to verify other information such as dates, bank names,

identification of the persons receiving payments and the legality of the documents. Count currency, coins, and checks received, by hand or using currency counting machine, to

prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. Prepare and verify cashier's checks. Sort and file deposit slips and checks. Carryout special services for customers, such as ordering bank cards and checks. Answer customers' questions, and explain available services such as deposit accounts, bonds,

and securities. Compile information about new accounts, enter account information into computers, and file

related forms or other documents. Perform teller duties as required.

Roses Department Store – Chapel Hill, NC Jun 2003-Aug 2007

Sales Representative

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Greet customers and ascertain what each customer wants or needs.

Answer questions regarding the store and its merchandise.

Compute sales prices, total purchases and receive and process cash or credit payment.

Prepare sales slips or sales contracts.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Maintain records related to sales. Watch for and recognize security risks

and thefts, and know how to prevent or handle these situations.

Inventory stock and requisition new stock.

Bag or package purchases, and wrap gifts.

Clean shelves, counters, and tables.