Curriculum Vitae

Personal DetailsName Jade Fatima D. ArzagonGender FemaleDate of Birth 03 October 1984Age 30Nationality FilipinoCivil Status MarriedHometown Tacurong City

Contact Details

Address Broadway StreetBarangay New IsabelaCity of Tacurong, Sultan Kudarat

Email jadef_03@yahoo.com Contact Number 09177138862

Education and Professional Qualification

May 2012 Civil Service Sub- Professional Passer

2004 - 2005 Central Philippine University Bachelor of Science in Tourism

Iloilo City

2000 - 2001 Sultan Kudarat Polytechnic State CollegeTacurong City, Sultan Kudarat

Skills and Others

Spoken Language(s) English, Filipino, HiligaynonWritten Language(s) English, Filipino, Hiligaynon

Computer Skill(s) Microsoft word, Excel

Other(s) Knowledgeable in Galileo Reservation and ticketingBasic Abacus booking and ticketingBasic Amadeus booking and ticketing

Industrial attachment:

June 2010- Present Tourism Section City Mayor’s OfficeLocal Government Unit of TacurongSultan Kudarat

Position:- Job Order/ Clerk 1

Job Scope: Prepare memoranda, notices, DOT reports and other official communications Receives, dispatches, sorts, records and release official letters Records all incoming and out-going communications Filing all incoming communications and proof of service Receives all incoming calls Updating from time to time the existing directories

Jan 2010 – June2010 Sanggunian PanglungsodCity of Tacurong

Position:- Job Order/ Clerk 1Job Scope:

Job Order Assist Councilors on the scheduled meetings/ sessions Process of documents needed for the councilor

Mar 2006 – January 2010 Morelia Tours and Travel (IATA) G/F Carolina Bldg Madre Ignacia St.

Malate, Manila

Position:July 21, 2009- Feb 05, 2010 Assistant Operation SupervisorMar 13, 2006- Jul 20, 2009 Reservations/ Ticketing Agent

Job Scope: Monitor all queue areas for international department Encoding all needed documents of passengers Reservation and ticketing for international roundtrip tours Reservation and ticketing for international tours and for land based Calling/ email back customer for the ticket confirmation, time and date of

departure/ arrival Process payments of customers to our company cashiers Filing refunds to cashiers Process penalties and rebookings to airline Check documents of passengers if valid for travel.

Dec 2004 - Jan 2005 Gidcel's Travel and Tours (Domestic)Marymart Mall, Valeria St., Iloilo city

Job Scope: On the Job Training Get customer’s booking for travel Confirm of flight tentative date of departure Confirming all the travel needed including all the payments in traveling

2004 Philippine Airlines Inc.Mandurriao Airport, Iloilo City

Job Scope: On the Job Training Explaining the ticket details and booking to the customer Calling back the customer for the ticket confirmation, time and date of departure.

Trainings attended:November 15, 2012 South Cotabato Tourism Summit 2012

July 25-27, 2012 Basic Tourism Statistics Training

Jan2- Feb 13, 2012 Distance Learning Program on the Rules of Conduct and Ethical Behavior in the Civil Service

July 2009 Amadeus reservation and ticketing

April 2006 Galileo reservationMakati City

May 2006 Galileo TicketingMakati City

March - April 2004 Superferry 2 and Superferry 9WG&A Apprenticeship Program (ApEx) on Board

Reference available upon request