Release Notes for Cisco Jabber for Windows 11.8 - AT&T · Creating and Configuring Devices for Users in Cisco Unified Communications Manager 11.0 ... Release Notes for Cisco Jabber

Release Notes for Cisco Jabber for Windows11.8.x

First Published: 2016-12-05

Last Modified: 2017-01-31

IntroductionThese release notes describe new features, requirements, restrictions, and caveats for all versions of CiscoJabber for Windows Release 11.8.x. These release notes are updated for every maintenance release but notfor patches or hot fixes. Each maintenance release includes the features, requirements, restrictions, and bugfixes of the previous releases unless mentioned otherwise. Before you install Cisco Jabber for Windows, werecommend that you review this document for information about issues that may affect your system.

Build NumberBuild NumberRelease

11.8.2.5039011.8.2

11.8.1.5025011.8.1

11.8.0.4960811.8.0

What's New in Release 11.8.2

Stability Improvements

The objective of this release is to resolve the caveat CSCvc89294.

What's New in Release 11.8.1

Administrator

New Directory Integration Parameter—There is a new parameter UseLdapReferral that specifies if theclient uses LDAP referrals when attempting to resolve contacts. For more information, see the ParameterReference Guide for Cisco Jabber.

Release Notes for Cisco Jabber for Windows 11.8.x 1

Stability Improvements

This release provides fixes for a number of known issues. See the Resolved Caveats in Release 11.8.1 sectionfor a list of caveats fixed in this release.

What's New in Release 11.8

Cisco Directory Integration (CDI)

This release includes changes to the way LDAP is configured. Cisco Directory Integration (CDI) replacedBasic and Enhanced Directory Integration (BDI and EDI). Jabber uses service discovery to automaticallydetect the directory server and also how to connect to it. You have some optional configuration available ifyou want to prioritize authentication methods, or define the primary server.

If you want to customize your LDAP configuration, there is now one set of CDI parameters that apply to allclients. The CDI parameters are the same as EDI parameters, and do not require any further action. The BDIparameters are no longer supported, so if you're upgrading from a BDI-only deployment, you must updateyour LDAP configuration.

For more details on how CDI works, including a detailed description of how to upgrade to 11.8 from a BDIcontact source and a complete list of parameters affected by moving from BDI and EDI to CDI, read LDAPOption: Cisco Directory Integration (CDI) in the Planning Guide for Cisco Jabber 11.8.

Chat and Presence

•Message Bubbles—Chats now include the option to display conversations using message bubbles. Thedefault style is left/right aligned message bubbles, but you can also select left-aligned bubbles andminimal style in the Options > Instant Message Styles menu. You can apply whichever style youprefer to different chats.

• Persistent IMNotifications—IM notifications of newmessages do not fade and stay on the screen untilyou dismiss them. Up to six notifications are stacked above each other at the side of the screen, wherenewer notifications replace the oldest. If you enable it, then users have the option to turn it off in theOptions > Notifications menu of their client.

In the jabber-config.xml file, configure the PersistIMNotifications parameter with a value of trueor false (default). To enable the feature when installing Jabber, set the PERSIST_IM_NOTIFICATIONSinstallation argument to true.

For more information on configuring this feature, see the Parameters Reference Guide for Cisco Jabber.

• Inline Images—You can add .jpg, .jpeg, .png, and .gif images by using drag and drop or file transferto an IM. You can configure the images to be automatically accepted by users to download. You canalso configure the images to be displayed in the client without downloadeding them first. Any .gif imagesthat are sent automatically play and loop for the sender and receiver.

In the Jabber-config.xml file, configure the AutoAcceptImages parameter with true (default) orfalse values to have image files automatically accepted for download. Configure the EnableInlineImagesparameter with true (default) or false values to have images displayed in the client automatically withoutbeing downloaded first.

• File Transfer Improvements - You can set up the client to automatically accept file transfers withoutthe recipient needing to agree to download the file first. File transfers do not include image files, whichyou can configure using AutoAcceptImages parameter.

Release Notes for Cisco Jabber for Windows 11.8.x2

IntroductionWhat's New in Release 11.8

In the Jabber-config.xml file, configure the AutoAcceptFileTransfers parameter with true or false(default) values.

• Import Contacts—In the Settings menu, under File > Import Contacts, you can import contact detailsfrom Gmail, Outlook, and IBM Notes. Contact details can be imported in .vcf, .csv,or .xmlformat. The limit to the file size of imported contacts is 80 KB (about 500 contacts).

• Taskbar IM Notifications—A notification is displayed on top of your Jabber icon on the task barindicating the number of unread messages you have waiting.

• Align Group Chat Invitations—Group chat invitations have been improved to provide consistentnotifications across all Jabber clients.

• Custom Status Management—You can now fully manage your Jabber presence from the hub windowor your system tray. With one click, you can create a custom status, choose from your existing presencestatus, or delete custom status messages that you already created.

Telephony

• Voice Message Forwarding—You can now right-click on a voice message in the Voice Messages taband choose to forward the voice message to one or more of your contacts. You can also record your ownmessage to send along with the forwarded voicemail. You can listen to your recorded message andrerecord your message if you want. Recipients receive the forwarded voice message into their VoiceMessages tab and it appears as a regular new voice message with the name of the contact who sent itand the “FW:” identifier. When they play the message, your recording is played first if you sent one,followed by the original voicemail. Private voicemails can’t be forwarded. Only one voicemail can beforwarded at a time. The recipients list is based on searches in the directory.

To turn off the feature, in the Jabber-config.xml file, configure the ForwardVoicemail parameterwith true or false. This parameter is true by default. To disable the feature when installing Jabber, setthe FORWARD_VOICEMAIL installation argument to false. For more information about this parameter,see the Parameters Reference Guide.

• Disable Phone Services—You can turn off your phone in the device selection menu from the Hubwindow by choosing Disable Phone Services. To turn your phone back on, select the option to use yourcomputer or desk phone for calls. You can’t turn off your phone when you run Jabber in a virtualenvironment.

• Hunt Group in Recents—If you make a call to a hunt group, then the hunt group name is displayed aspart of the call records on your Recents tab.

• Display User Details—Users’ phone numbers and display names are shown when you search for usersto forward voice messages to. Seeing this information helps you differentiate between users who havethe same name.

Accessibility

• Time Stamp Removal—Users can add or remove individual time stamps from messages. Users canselect Ctrl+Shift+B to toggle on and off whether JAWS calls out time stamp information on IMs.

• Accessibility Improvements—We've improved Jabber for speech response, icon recognition, navigation,and error message detection.

• Screen Reader Experience—We've improved the screen reader experience for notifications during acall, whether a call or chat is in focus, and elements of the status tab.



Visual Refresh

• Camera Self-View—When you are in a video call but not sending video, your avatar is displayed insteadof the self-view camera.

• Improved @mentions—When you hover over mentioned users, their contact details are displayed.

• Large Emoticons—Any emoticons that are sent in chat without text are displayed three times largerthan normal in the chat.

Administrator

• CallManagement Records—When a call ends, Cisco Jabber sends performance and quality informationto Cisco Unified CommunicationsManager. Cisco Unified CommunicationsManager uses these metricsto populate the Cisco Unified Communications Manager Call Management Record (CMR). In thisrelease, Cisco Jabber includes the following information:

• Average Round Trip Time (RTT) for video streams

• Concealed Seconds for audio streams

• Severely Concealed Seconds for audio streams

The metrics appear in the Cisco Unified Communications Manager CMR record output in plain textformat. This data can be read directly or consumed by a telemetry or analytics application. For moreinformation about configuring Cisco Unified Communications Manager CMR records, see the CallManagement Records chapter of theCall Detail Records Administration Guide for your release of CiscoUnified Communications Manager.

• Contact Resolution Improvements—Contacts in Jabber can come from different sources. This releaseincludes some changes in the way Jabber compares these contacts and resolves the information to mergethe contact records. To view the Contact Resolution data, in the hub window, select Ctrl+ Shift+C.

Jabber compares the contact record fields in the following order:

1 Jabber ID (JID) – If the records have a JID, the records are matched based on the JIDs and no furthercomparison is done on the mail or phone number fields.

2 Mail – If the records have a mail field, then the records are matched based on the mail field and nofurther comparison is done for phone numbers.

3 Phone Number – If the records have a phone number, the records are matched based on the phonenumber. As the records are compared and a match is found, the contact information is merged tocreate one contact record.

• Cisco Media Assure Support—Ensure quality of real-time media on all network types so that yourmeetings aren’t interrupted because of poor media quality. For minor to severe network conditions,Media Assure can temporary limit bandwidth on streams, resync video, avoid unnecessarycongestion-based burst losses, protect packet loss, and protect low-frame and low-bit rate streams.

Enable the Pass all unknown SDP attributes value for the SDP Transparency Profile in the device’sSIP profile in Cisco Unified Communications Manager.

Prerequisites: Cisco Unified Communications Manager Release 10.x or later. For audio and video, onCisco Unified Communications Manager 11.5 or later. For Expressway for Mobile and Remote Accessdeployments, Cisco Media Assure requires Cisco Expressway Release 8.8.1 or later.



• Enhanced 911 Prompt—Display a customizable disclaimer message or notification to users each timethey sign in to Jabber, which they must acknowledge before they can proceed.

In the Jabber-config.xml file, configure the E911NotificationURL parameter with a value that's a validHTML page. Enhanced 911 is supported on Cisco Expressway for Mobile and Remote Access.

This feature is available in Full UC mode or Phone Only mode. It is not available to IM Only modedeployments.

For more information about this parameter, see the Parameters Reference Guide for Cisco Jabber 11.8.

• Cisco Unity Connection—Jabber now supports Cisco Unity Connection 9.x and later.

• Citrix—Jabber for Windows now supports Citrix XenDesktop 7.9 and 7.8, and Citrix XenApp 7.9, 7.8,and 7.6 published apps and desktop.

• Cisco Meeting Server (CMS)—Jabber now supports Cisco Meeting Server 2.0 and later.

•Microsoft SharePoint—Jabber for Windows supports Microsoft SharePoint 365 2016. Presenceintegration is not supported unless users switch to the classic mode in SharePoint. For more details onthis limitation, see the Limitations and Restrictions for All Deployments section of the Release Notes.

Security

• LDAP credentials—You can prompt users to enter their LDAP credentials on the Accounts tab of theOptions menu in Jabber.

This option is not available when:

◦SSO directory access is available

◦You have already defined users' credentials in the Service Profile or in the jabber-config.xmlfile.

• Authenticate Passphrase Changes—Users must now authenticate passphrase changes in order toprevent an unlocked machine from being used to change a passphrase and gain control over it.

Requirements

Software Requirements

SoftwareServer

• Microsoft Windows 10, 32 bit and 64 bit (Desktop OS x86)

• Microsoft Windows 8.x, 32 and 64 bit

• Microsoft Windows 7 SP1 or later, 32 and 64 bit

Operating systems


IntroductionRequirements

SoftwareServer

• Cisco Unified Communications Manager version 9.x or later

• IM and Presence Service version 9.x or later

• Cisco Unity Connection version 9.x or later

• Cisco WebEx Meetings Server version 2.6 MR1 or later

• Cisco Expressway Series for Cisco Unified Communications Manager 8.6.2 orlater

• Cisco TelePresence Video Communication Server 8.1.1 or later

• Cisco Meeting Server (CMS) 2.0 or later

On-premisesservers

• Citrix XenDesktop 7.9, 7.8, 7.6, 7.5, 7.1

• Citrix XenApp 7.9 published apps and desktop, 7.8 published apps and desktop,7.6 published apps and desktop, 7.5 published desktop, 6.5 published desktop

• VMWare Horizon View 6.2, 6.1, 6.0, 5.3

Virtual servers

• Cisco WebEx Messenger service

• Cisco WebEx Meeting Center, version WBS28 or later

• Cisco WebEx Meetings Server 1.5 and later

Cloud-basedservers

• Active Directory Domain Services for Windows Server 2012 R2

• Active Directory Domain Services for Windows Server 2008 R2

• Any server that supports LDAPv3 protocol

• Active Directory Lightweight Directory Service (AD LDS) or Active DirectoryApplication Mode (ADAM)

Directory servers

• Cisco Unified Communications Manager version 9.1(2) with the following COPfile:cmterm-cucm-uds-912-5.cop.sgn.

• CiscoUnified CommunicationsManager version 10.0(1). No COP file is required.

User Data Service


IntroductionSoftware Requirements

Hardware Requirements

RequirementHardware

2 GB RAM on Microsoft Windows 7 and Windows 8Installed RAM

128 MBFree PhysicalMemory

256 MBFree Disk Space

• Mobile AMD Sempron Processor 3600+ 2 GHz

• Intel Core2 CPU T7400 at 2. 16 GHz

• Intel Atom

CPU Speed andType

DirectX11 on Microsoft Windows 7GPU

USB 2.0 for USB camera and audio devices.I/O Ports

Network Requirements

Ports and Protocols

The client uses the ports and protocols listed in the following table. If you plan to deploy a firewall betweenthe client and a server, configure the firewall to allow these ports and protocols.

DescriptionTransportLayerProtocol

ApplicationLayerProtocol

Port

Configuration


IntroductionHardware Requirements



Port

Connect to the TFTP server to download client configurationfiles.

TCPHTTP6970

Connects to the TFTP server to download client configurationfiles securely for Cisco Unified CommunicationsManager release11.0 and later.

TCPHTTPS6972

Hostname resolution.UDPDNS53

Issues Locally Significant Certificates (LSC) to IP phones. Thisport is the listening port for Cisco Unified CommunicationsManager CertificateAuthority Proxy Function (CAPF) enrollment.

TCPCAPF3804

Traffic to Cisco Unified Communications Manager and CiscoUnified Communications Manager IM and Presence Service.

HTTPS8443

Connects to local port to provide Simple Object Access Protocol(SOAP) web services.

TCPSOAP8191

Directory Integration—For LDAP contact resolution one of the following ports are used based on LDAPconfiguration.

LDAP TCP (UDP) Connects to an LDAP directory service.TCPLDAP389

Connects to a Global Catalog server for contact searches.TCPLDAP3268

LDAPS TCP Connects securely to an LDAP directory service.TCPLDAPS636

LDAPS TCP Connects securely to the Global Catalog server.TCPLDAPS3269

Instant Messaging and Presence

XMPP traffic to the WebEx Messenger service. The client sendsXMPP through this port in cloud-based deployments only. If port443 is blocked, the client falls back to port 5222.

TCPXMPP443

Connects to Cisco Unified Communications Manager IM andPresence Service for instant messaging and presence.

TCPXMPP5222

Peer to Peer file transfer, In on-premises deployments, the clientalso uses this port to send screen captures.

TCPSOCKS5Bytestream

37200

MFT File transfer (On-Premises only).TCPHTTPS7336

Communication Manager Signaling


IntroductionNetwork Requirements



Port

Computer Telephony Interface (CTI) used for desk phone control.TCPCTI2748

Provides Session Initiation Protocol (SIP) call signaling.TCPSIP5060

SIP over TCP Provides secure SIP call signaling. (Used if SecureSIP is enabled for device.)

TCPSIP overTLS

5061

Far end camera control (FECC).UDPFECC30000 to39999

Binary Floor Control Protocol (BFCP) for video screen sharingcapabilities.

UDPBFCP5070 to6070

Voice or Video Media Exchange

Cisco Unified Communications Manager media port range usedfor audio, video, and BFCP video desktop share.

UDPRTP/SRTP16384 to32766

Cisco Hybrid Services (Jabber to Jabber calling) media port rangeused for audio and video.

UDPRTP/SRTP33434 to33598

IM-only desktop share. Applies to Cisco Jabber for Windowsonly.

TCPRDP49152 to65535

Used by Jabber Desk Phone Video Interface, allows users toreceive video transmitted to their desk phone devices on theircomputers through the client.

TCPRTP/SRTP8000

Unity Connection

Used for Cisco Unity Connection to receive notifications of voicemessages (new message, message update, and message deleted).

TCPHTTP7080

Used for Cisco Unity Connection to securely receive notificationsof voice messages (new message, message update, and messagedeleted).

TCPHTTPS7443

Connects to Cisco Unity Connection for voicemail.TCPHTTPS443

Cisco WebEx Meetings


IntroductionNetwork Requirements



Port

Connects to Cisco WebEx Meeting Center for meetings.TCPHTTP80

Connects to Cisco WebEx Meeting Center for meetings.TCPHTTPS443

Web access to Cisco Unified Communications Manager andincludes connections for the following:

• Cisco Unified Communications Manager IP Phone(CCMCIP) server for assigned devices.

• User Data Service (UDS) for contact resolution.

TCPHTTPS8443

Accessories Manager

In Cisco Jabber for Windows and Mac, Sennheiser plugin usesthis port for Localhost traffic for call controls.

TCP8001

Ports for Other Services and Protocols

In addition to the ports listed in this section, review the required ports for all protocols and services in yourdeployment. You can find the port and protocol requirements for different servers in the following documents:

• For Cisco Unified CommunicationsManager, Cisco Unified CommunicationsManager IM and PresenceService, see the TCP and UDP Port Usage Guide.

• For Cisco Unity Connection, see the System Administration Guide.

• For Cisco WebEx Meetings Server, see the Administration Guide.

• For Cisco WebEx services, see the Administrator's Guide.

• For Expressway for Mobile and Remote Access, refer to Cisco Expressway IP Port Usage for FirewallTraversal.

• For file transfer port usage, see the Configuration and Administration of IM and Presence Service onCisco Unified Communications Manager.

Third-Party Requirements

RequirementThird-Party Software

Microsoft Internet Explorer 9 or later

Browser Click to Call is not supported on MicrosoftEdge.

Note

Microsoft InternetExplorer


IntroductionThird-Party Requirements

RequirementThird-Party Software

• Microsoft Office 2016 Desktop OS Version, 32 and 64 bit

• Microsoft Office 2013, 32 and 64 bit

• Microsoft Office 2010, 32 and 64 bit

Microsoft Exchange integrates directly with Cisco Unified CommunicationsManager.For more information, see the Configuration Guides for the appropriate version ofCisco Unified Communications Manager.

Microsoft Office

• Microsoft SharePoint 2013


Microsoft SharePoint

Cisco Jabber for Windows supports client-side integration with Microsoft Office 365with the following applications using an on-premises Active Directory (AD)deployment:

• Microsoft Office 2016 Desktop OS Version, 32 and 64 bit

• Microsoft Office 2013

• Microsoft Office 2010


Microsoft 365

• Microsoft Outlook 2016, 32 and 64 bit



• IBM Lotus Notes 9 32 bit

• IBM Lotus Notes 8.5.3 32 bit



• Google Calendar

Third-partycalendars

Antivirus Exclusions

If you deploy antivirus software, include the following folder locations in the antivirus exclusion list:

• C:\Users\<User>\AppData\Local\Cisco\Unified Communications\Jabber

• C:\Users\<User>\AppData\Roaming\Cisco\Unified Communications\Jabber

• C:\ProgramData\Cisco Systems\Cisco Jabber


IntroductionThird-Party Requirements

Limitations and Restrictions

Limitations and Restrictions for All Deployments

IBM Notes Contact Search

When searching for an IBMNotes contact, entering either " or \ as the first character in the search string won'tfind the correct contact.

WebEx meeting integration with PMR (Personal Meeting Room)

To support WebEx meeting integration with PMR (Personal Meeting Room), you will need to install WebExProductivity Tools T31.7.0 or later.

Outlook Save Chat feature with Office 365

Applies to: Cisco Jabber for desktop clients.

To use the Outlook Save Chat feature with Office 365, the user must enter credentials manually in Jabberwith a single sign-on (SSO) deployment.

Cannot Copy Image

You cannot right-click over an image in a conversation in Jabber and select copy. You must highlight theimage and then right-click to copy it.

Microsoft Outlook OST File

Intermittently Cisco Jabber for Windows is unable to access the Microsoft Outlook OST file. To resolve thisissue, restart Jabber and restart Outlook.

Automatic Detection of Proxy Settings (WPAD)

Cisco Jabber does not support Web Proxy Auto-Discovery (WPAD) proxy discovery. For information abouthow to configure proxy settings for Cisco Jabber, seeConfigure Proxy Settings in theOn-Premises Deploymentfor Cisco Jabber guide.

Call Transfers

When you are transferring a call to a third party, the third party must respond to the call before you cancomplete the transfer. You cannot currently dial the third party and connect the first party while waiting forthe call to connect (also known as a blind transfer).

Chat Reply and No Voicemail Profile

The chat reply feature does not work if the user has no voicemail profile configured. If the user selects Chatreply in an incoming call, the call continues to ring and the Chat reply and Answer options are greyed out.This limitation is documented in CSCux75667.


IntroductionLimitations and Restrictions

Check Point VPN

Cisco Jabber for Windows does not currently support Check Point VPN. This limitation is documented inCSCuy34099.

Cisco AnyConnect Secure Mobility Client

Cisco Jabber for Windows supports Cisco AnyConnect Secure Mobility Client version 4.0 and later. Thislimitation is documented in CSCuy14721.

Cisco Unity Connection Dispatch Messages

In Cisco Unity Connection, a dispatch message is sent to a distribution list with the message configured insuch a way that only one user responds to that message. A user can accept, decline, or postpone the dispatchmessage. Cisco Jabber for Windows does not support Cisco Unity Connection dispatch messages. Thislimitation is documented in CSCuw31908.

Emails to a Group of Contacts

There is a limit of 2083 characters in the To field when sending an email to a group of contacts. Dependingon the length of the email addresses and the number of contacts, not all contacts may be added to the email.For more information about the 2083 character limitation, see https://support.microsoft.com/en-ie/kb/208427.

Location Feature and Multiple Domain Support

Consider the following deployment scenario:

When you deployed your Cisco Unified Communications Manager IM and Presence Service node, all userswere imported with single domain support. You later changed the address scheme to Directory URI (multipledomain support).

The location feature will now not work for newly added domain users. Users in the initial domain are unaffected.This limitation is documented in CSCuu76519.

Logitech Keyboard Display Changes

The built-in display for Logitech UC keybaord K725-C does not display caller or device information onincoming calls. Instead, the Cisco logo is displayed.

Microsoft Outlook Local Contacts and Presence

Users' presence is unknown when the contact is manually added to contacts in Microsoft Outlook 2010 and2013, when the contact is added to local (custom) contacts with an email address type of SMTP. To resolvethis issue, delete the contact and add it again manually, ensuring the email address type is Exchange (EX).This item is documented in CSCuo57172.

Phone Mode Deployments with Microsoft Lync

Click-to-x functionality must be disabled if you want to deploy Cisco Jabber for Windows in phone mode onthe same computer as Microsoft Lync. See the Common Installation Arguments section of the DeploymentGuide for more information about the CLICK2X installer switch.

Plantronics Accessories and Software

If you use Plantronics accessories for Cisco Jabber call management, and if you have Plantronics Hub installed,ensure that at least version 3.5 is installed. Download Plantronics Hub 3.5 from the Plantronics website.


IntroductionLimitations and Restrictions for All Deployments

https://support.microsoft.com/en-ie/kb/208427

Remote Desktop Control over Mobile and Remote Access

Remote desktop control over Mobile and Remote Access is not supported. This limitation is documented inCSCuz19139.

SAML Single Sign-On Limitations

When configuring SAML SSO on Cisco Unified Communications Manager and Cisco Unity Connectionservers, use a fully qualified domain name (FQDN) instead of an IP Address to define the server name. If youuse an IP Address, the client displays a warning message that the certificate is not valid. The requirement touse an FQDN is because the embedded Internet Explorer browser is not able to validate IP addresses in theSubject Alternate Name (SAN) certificate.

Space Characters in Credentials

The following rules apply to space characters and credentials:

• Usernames can contain spaces in on-premises deployments.

• Usernames cannot contain spaces in cloud-based deployments.

• Passwords cannot contain spaces in any deployment scenario.

• The first and last characters of usernames in on-premises deployments must not be spaces. This rule isalso true for usernames synchronized from a directory source.

Standard CTI Secure Connection User Group

Cisco Jabber for Windows does not currently support CTI connections over transport layer security (TLS).As a result, Cisco Jabber for Windows users cannot switch from using a CSF device to using a desk phonedevice if they belong to the Standard CTI Secure Connection user group. This limitation is documented inCSCux83786.

.TIFF Images Not Supported

In this release, if users have a .tiff image as their avatar, then Jabber will display the default icon image instead.To use a personal avatar, users must upload an image in a supported format, such as jpg, bmp or png.

Using Click-To-X Feature with Contacts in Microsoft Outlook

If you use UDS as a directory source, users can only use Click-To-X capabilities, such as Click-To-Call andClick-To-IM, to contact Microsoft Outlook users if they are already in the cache file. A cache file is createdfor someone if they are in the users' Cisco Jabber contacts list, or have a Cisco Jabber history created by theuser previously searching, IMing, or calling them, or by leaving a voice message.

Limitations and Restrictions for On-Premises Deployments

Adding Federated Contacts

When adding federated contacts, Cisco recommends that users add the federated contacts as company contacts(File > New > Company Contact), rather than as custom contacts. Adding federated contacts as customcontacts can cause intermittent presence issues. This issue is documented in CSCuz59060.


IntroductionLimitations and Restrictions for On-Premises Deployments

Creating and Configuring Devices for Users in Cisco Unified Communications Manager 11.0

If you are creating devices for users in Cisco Unified Communications Manager 11.0, you can now specifya key order as RSA Only, EC Only or EC Preferred, RSA Backup. However, the EC Only option is notcurrently supported by Cisco Jabber, and if you select it, the client will fail to connect to the server.

Multiple Resource Login

When a user signs in to multiple instances of the client at the same time, the chat feature behaves as followsin on-premises deployments (more on multiple resource login in Common Deployment Scenarios):

• Signing in on one client changes custom availability states to 'Available' on other clients.

• If you set the availability state from 'On a call' to another state while on a call, the availability state doesnot automatically change to 'On a call' for subsequent calls.

SIP Trunk for Phone Presence

From Release 11.5(3), you must configure a SIP trunk between Cisco Unified Communications Manager andIM and Presence Service if you want Cisco Jabber users to see phone presence. In previous releases, a SIPtrunk was not required for phone presence. This limitation is documented in CSCuz85578.

Limitations and Restrictions for Cloud Deployments

Blocking Users in Enterprise Groups

Blocking users does not prevent a blocked user's status from being displayed if the blocked users are in acontact list as part of an enterprise group. For example, User A blocks User B. However, User A is in UserB's contact list as part of an enterprise group. As a result, User B can view User A's availability status.

Invitees to Instant WebEx Meetings

Invitees to instant WebEx meetings must be provisioned with WebEx accounts before they can join an instantWebEx meeting. For example, User A has a WebEx account and starts an instant WebEx meeting from CiscoJabber. Use A then invites User B, who does not have a WebEx account, to the meeting. When User B clickson the meeting link in Cisco Jabber, an error message is displayed and the user can't join the meeting. UserB must be provisioned with a WebEx account before attempting to join any instant WebEx meetings. Thislimitation is documented in CSCux52068.

Jabber to Jabber Calls

We recommend running Internet Explorer 10 or greater while using the Jabber to Jabber calling feature. Usingthis feature with previous versions of Internet Explorer or with Internet Explorer in Compatibility Mode cancause issues with Cisco Jabber client login (non-SSO setup) or Jabber to Jabber calling capability (SSO setup).

Users in Common Identity

There is a known issue with signing into Cisco Jabber for some users who have migrated to Common Identity.If users receive an Incorrect user name or password error message when entering their username and password,see the following knowledge base article https://cisco-support.webex.com/guest/articles/en_US/Troubleshooting/WBX000019555/myr=false


IntroductionLimitations and Restrictions for Cloud Deployments

https://cisco-support.webex.com/guest/articles/en_US/Troubleshooting/WBX000019555/myr=false

https://cisco-support.webex.com/guest/articles/en_US/Troubleshooting/WBX000019555/myr=false

Performance and Behavior Notes

Mobile Presence Icon

The icon that shows other users that you are in a mobile location is not displayed in this release.

Jabber to Jabber Calls and Symantec Host IDS (HIDS)

Jabber to Jabber calls can trigger errors in Symantec HIDS.

Symantec HIDS has a rule that disables connections from internet-based servers if it receives 5 connectionrequests from the same internet-based server within 200 seconds. For example, 3 Jabber to Jabber calls within200 seconds will trigger Symantec HIDS. When this happens, ongoing Jabber to Jabber calls are dropped andJabber to Jabber calls are disabled for 600 seconds.

To avoid this scenario, you must add Cisco Jabber to the Symantec exception list. This behavior is documentedin CSCuw32007.

HTML Sanitization Code

The Jabber HTML sanitization code has been modified to disallow 'masked' links in XMPPmessage payloadsdue to its potential abuse in phishing attacks. These links are no longer allowed for security reasons.

It is recommended that Jabber Administrators educate potential users who may be affected by this featureenhancement.

Meeting Reminders

Cisco Jabber displays pop-up reminders for Cisco WebEx meetings only. Reminders for non-Cisco WebExmeetings are not displayed.

If the URL for aWebExmeeting is changed (for example, by URL filter software), attempts to join the meetingfrom the meeting reminder or from the Meetings tab fail. This behavior is documented in CSCux03658.

Removing Participants During Conference Calls

Users can only remove participants from a conference call when using the softphone(CSF) device for calls.Users can't remove participants from conference calls in desk phone control mode or using extend and connect.

Video Calls

The Start My Video button doesn't work immediately after a call connects. Users must wait approximately6 seconds after the call starts before clicking the Start My Video button. This behavior is documented inCSCuz06415.

CaveatsCaveats describe unexpected behavior. The following sections describe how to obtain the latest information.


IntroductionPerformance and Behavior Notes

Bug Severity LevelsKnown defects, or bugs, have a severity level that indicates the priority of the defect. These release notesinclude the following bug types:

• All severity level 1 or 2 bugs

• Significant severity level 3 bugs

• All customer-found bugs except severity level 6 enhancement requests

DescriptionSeverity Level

Reasonably common circumstances cause the entire system to fail, or a major subsystemto stop working, or other devices on the network to be disrupted. No workarounds exist.

1 Catastrophic

Important functions are unusable and workarounds do not exist. Other functions and therest of the network is operating normally.

2 Severe

Failures occur in unusual circumstances, or minor features do not work at all, or otherfailures occur but low-impact workarounds exist.

This is the highest level for documentation bugs.

3 Moderate

Failures occur under very unusual circumstances, but operation essentially recoverswithout intervention. Users do not need to install any workarounds and performanceimpact is tolerable.

4 Minor

Defects do not cause any detrimental effect on system functionality.5 Cosmetic

Requests for new functionality or feature improvements.6 Enhancement

Search for BugsTo search for bugs not listed here, use the Bug Search Tool.

Step 1 To access the Bug Search Tool, go to https://tools.cisco.com/bugsearch/search.Step 2 Sign in with your Cisco.com user ID and password.Step 3 To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Alternatively, you can search by product and release.


IntroductionBug Severity Levels

https://tools.cisco.com/bugsearch/search

Open Caveats in Release 11.8.1

HeadlineSeverityIdentifier

Jabber 11.8.1 cannot launch the meeting in the T30 site.3CSCvc89294

Jabber resets the rollover counter (ROC) to 0 during hold/resume.3CSCvc01497

Contact name and photo mismatch observed after upgrade in Jabber forWindows 11.7 and 11.7.1.

3CSCvc06877

Jabber crashes during a call.3CSCvc64636

Contacts import via xml file display name does not persist.3CSCuz94526

Jabber 11.7 chats tab notification badge message count does not clear after amessage is read.

3CSCvb05172

Audio delay is noticed when German/French language is chosen.3CSCvb21907

Jabber 11.7 VDI spikes the CPU usage.3CSCvb54117

Jabber closes unexpectedly.3CSCvb90218

Jabber 11.7 not ignoring early media.3CSCvc36447

Unexpected context menu behavior is noticed during screen share.3CSCvc61360

There is no fallback mechanism from BFCP or IM-only share to WebExscreen share.

3CSCvc61362

Transfer icon is hidden in the conversation window.3CSCvc64562

Open Caveats in Release 11.8


Jabber resets the rollover counter (ROC) to 0 during hold/resume.2CSCvc01497

Contact name and photo mismatch after upgrade in Jabber for Windows 11.7and 11.7.1.

2CSCvc06877

<TelephonyOnlyDiscovery> applied after first login.2CSCvc16318

Jabber forWindows contacts import via xml file display name does not persist.3CSCuz94526

Jabber for Windows closes unexpectedly.3CSCvb90218

Incorrect entries in the bootstrap file.3CSCvc21689


IntroductionOpen Caveats in Release 11.8.1

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc89294




https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz94526

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb05172















Ability to turn on/off time stamps from chat history.6CSCuz93396

Resolved Caveats in Release 11.8.2


Jabber 11.8.1 cannot launch the meeting in the T30 site.3CSCvc89294

Resolved Caveats in Release 11.8.1


Jabber does not show the correct options to add federated contacts from chat.2CSCux87284

Presence is incorrect after launching Meet Now from a group chat.3CSCvc43991

Jabber crashes while receiving calls from a hunt group.3CSCvc50490

Pop-up for WebEx meeting "Start" fails with the message "Service hasstopped."

3CSCvc49914

"Meet now" button is sending the wrong invite.3CSCvc32946

G.729a codec audio quality with Jabber visual voicemail.3CSCvc55338

User B sees "on a call" for User A while both are in a scheduled WebExmeeting.

3CSCvc58229

Jabber searches LDAP even if only one Japanese character is entered.3CSCvc65343

Jabber cannot be closed from the system tray icon if the network isdisconnected.

3CSCvc28146

Resolved Caveats in 11.8


Jabber for Windows (11.7.1) takes more than four minutes to connect whenswitching from VPN to MRA.

2CSCvb78900

Jabber conversation window behaviour during conference call.3CSCvb41413

Existing contact details not available following a domain name change.3CSCvc16652

Jabber doesn't display content share from SX20 Multisite.3CSCvb98174


IntroductionResolved Caveats in Release 11.8.2



https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux87284














Jabber client does not interpret white space infront of a phone number in theActive Directory.

3CSCvb89392

Jabber crashes when right clicking a Federated contact.3CSCvb68672

Jabber not upscaling resolution after initial drop.3CSCvb67896

Jabber logging set to never give the option to enable from client.3CSCvb65285

Jabber shows Caller ID for Restricted calls when in desk phone mode.3CSCvb26380

Duplicated contact in contacts list.3CSCvb00008

Unable to answer or hangup the call with the buttons on the Jabra 2400 headset.3CSCva65352

Jabber contact photos not shown in Greyscale format.3CSCvb50347

Duplicate user created when editing work number on user profile in Jabber11.7.

3CSCvc12502

Jabber more tolerant to bad signalling.3CSCvb64845

Location Mode install switch does not work.4CSCvb92885

Ability to turn on/off time stamps from chat history.6CSCuz93396

Jaws to call out whether a call or IM is in focus.4CSCvb22450

'Show me as' presence option checkbox unreadable.4CSCvb22471

Keyboard focus can not be escaped in HTML.4CSCva34715

Hub error notifications not detectable by screenreader.4CSCva82472

Sign-in screen: Failure to login should give a reader response.4CSCvb48253

Notification in the conversation window needs to be read back to the user.4CSCvb48316


IntroductionResolved Caveats in 11.8







https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva65352












© 2017 Cisco Systems, Inc. All rights reserved.

Documents

Release Notes for Cisco Jabber for Windows 11.8 - AT&T · Creating and Configuring Devices for Users in Cisco Unified Communications Manager 11.0 ... Release Notes for Cisco Jabber