R5 200510 20 DEX28™ – IPTC Albatross™ VoIP Gateway Series IP Technology Communication Taking you one step further

R5 200510 20

DEX28™ – IPTC Albatross™ VoIP Gateway Series

IP Technology CommunicationTaking you one step further.........................................................

EPCC-05 20-22 October

EPCC-05 Stockholm

20-22 OctoberSpeaker: Hans Deijnoff, IPTC AB

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• IPTC AB

• Launch / Presentation of:

• DEX28™ VoIP Gateway IP as a medium for DTS connection DTS, OWS and OPI connected remotely Remote telephonist or ACD agent Call recording

AGENDA

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IPTC AB

A development company focused on innovative, market-adapted solutions for MD110 and BP.

Ericsson background and cooperation since the early 1980s.

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VoIP equipment for Ericsson's PBXs

Advanced CTI solutions

Call recording

We develop:

What does IPTC do?

Mikica B Kocic

IVR (Interactive Voice Response)with MD110 Q.SIG support for Private NetworksApplication Link with CSTACTNG COM serviceCall Center Applications

Katherine Stuart

On the DEX28-GE6P hardware.Temporarily recorded voice files are stored on Compact Flash ranging from 1-4GB i.e. 30-120 hours of continuous voice. Files are accessible over the network for storage to DVD or other media.

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DEX28

IP

PBX Side Extension side

DEX28-GE 2 or 6P

DEX28-GE 2 or 6P

MD110BP

D 4200D 3200D 2600OWSOPI

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• Local office (centralized switchboard)

• Travelling employees

• Temporary workplaces (project groups / renovations, etc)

• Call Center / Contact Center

• Remote telephonist / agent workplace

• Home workplace

• Training

Some examples:

And more

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Not to be mixed up with VoIP H.323 telephony!

Utilizes IP (Internet/Intranet) as the medium for transport, sending data and distributing calls to digital telephone extensions.

Full functionality via digital system telephones, OPI, OWS incl. ACD, MDS etc.

Full utilization of PBX functionality.

DEX28 – VoIP

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PC

DEX28 – Possibilities

PBXSide

DEX28 / GE 2 or 6P/ GW

DTS

DEX28 / GE2 or 6P/ EXT

. . .

DECTGAP

USB

IP

PDA

802.11

Bluetooth

Extension side

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Specify an IP address for the DEX28 as server

SIMPLE ADMINISTRATION

Enter same IP address on DEX28 extension side

PBX side:

Extension side:

Connect DEX28 to the Internet / intranet

Connect DEX28 to the PBX

Connect DEX28 to the Internet / intranet (DHCP)

Connect telephones to DEX28

... and that's it!

Katherine Stuart

DEX28 can be preconfigured and sent as that to the remote site. In that case all the remote user needs to do is just plug it into the Internet/Intranet and phones.

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Full functionality for all DTS telephones with (MDS, ADN, OPI etc.) Independent of releases from BC9 or later No Operation & Maintenance required Built-in CT adapter for remote OWS Support for firmware upgrading of D4 telephones SoftPhone with full DTS functionality for ACD agent or OWS Call recording, monitoring and security DECT with USB as digital extension (IPTC-approved) Support for PDAs (PocketPC)/ SmartPhone (MobilePC) with WLAN Support for SIP (Prepared)

DEX28 – Advantages

Katherine Stuart

SIP support -- Planned for 2006 Q1 for SIP user agent, Q2 for SIP gateway

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Function-tested and approved by Ericsson

CE marked and certified for the EU, USA, Australia, Japan and others.

Universal hardware, 2 and 6 ports / PBX or extension side

Security – VPN / fixed IP & encrypted authentication

World-wide distribution network

Comprehensive service and support

Variable bandwidth - according to customer's own requirements

and needs in real-time (standard 64KB – but works perfectly in 16KB)

Safeguards current and future investments

DEX28 – Conclusion

Mikica B Kocic

EUUSACanadaAustraliaNew ZealandTaiwanChinaJapan

Mikica B Kocic

G.711 64 kbps A-Law & u-LawG.726 ADPCM 48, 32, 24 or 16 kbpsG.729A 8 kpbsG.729AB 8 kpbs with VAD/CNG

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Time for questions / Dialogue

Thank you for your attention

Pyramidbacken 6SE-141 75 Kungens KurvaSwedenInternet: www.iptc.se

Tel + 46 8 55 646 750Tel/fax + 46 40 370 360Mob + 46 705 22 88 55 E-mail [email protected]

Hans Deijnoff

Documents

R5 200510 20 DEX28™ – IPTC Albatross™ VoIP Gateway Series IP Technology Communication Taking you one step further