QWL - Quality work Life

8/11/2019 QWL - Quality work Life

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Quality of Work Life



Quality Of Work Life (QWL)

• Quality of relationship between employees & total

working environment

• a process by which an organization responds

to employee needs

•Varying from industry to industry




• Having a work-environment

• Employee’s activities are Important

• By implementing procedures or policies

• Make the work less routine and more rewarding for the employee

• There exists a relationship between Q.W.L and productivity




• Involved get a sense of satisfaction in their work.

• Work – No more burden.

• Mass-production technology has made worker’s job

monotonous and it is of little meaning to them• Results of low Q.W.L are absenteeism, low

performance, poor morale and occasional sabotage.

Ultimately it is the organization that suffers.



OBJECTIVES

1. To create a positive attitude

2. To increase productivity

3. To improve standard of living of the people



Quality of Work Life-Origin of the concept

• After Industrial Revolution, theimportance of human factorreduced because of the vastmechanization. Various problemslike job dissatisfaction, boredom,

absenteeism, lack of commitmentetc came up.

• Most mgt theories gaveemphasis on production,manipulating the skills of theemployees



Countries that practiced Q.W.L initially

• Sweden

• Denmark

•

Holland• Switzerland

• Australia

• USA



Companies practicing Quality of Work Life

• General Motors

• Ford Motors with UAW

•

XEROX• IBM

• BHEL

• TISCO



MAJOR ISSUES IN QWL

1. Pay and stability of employees

• Employees will demand more in the form of social

security and welfare benefits

• Not given proper payments will affect the QWL

2. Job security

• Should not have fear of losing their job

• Systems with healthy working conditions &

optimum financial security



3.Occupational stress

• Due to working conditions,

working schedule , hypertension,

irritability etc..

• Adversely effect employ productivity

4. Adequacy of resources

• Match between resource availability & company

objectives

• Lead to employee dissatisfaction



STRATEGIES FOR IMPROVEMENT OF QWL

1. Self managed work team

• Autonomous work group or

integrated work teams

• Plan , co-ordinate & control activities with the help

of team leader

• employee participation

•

Improve QWL



2. Participative management

• Allowed to participate in management participative

schemes – quality circle• Develop a positive attitude

• Improve QWL

3. Worker- supervisor relationship

Social association , belongingness,

achieve of work results etc…



4. Promotion

• Opportunity to move in to jobs with

high job satisfaction and prestige• Orderly, logical and prompt source of recruitment for the

management to fill vacancies

5. Recognition

Human being rather than employee

rewarding system, job enrichment,

offering membership etc…



6.Organizational health program

•Educating employee about health problems

• Results in reduction of absenteeism, hospitalization

etc..

7. Alternative work schedule

• Work at home, flexible working hours, part time

employment etc…



Measuring of Q.W.L

Questionnaires and interviews are relevant here.

In General Motors the management gives a

questionnaire of 16 critical dimensions of

Q.W.L to its employees each year. The

responses are then used to measure the

employees’ perception of their work life.



Documents

QWL - Quality work Life