“Helping Families Remain Families”™
Our facility provides friends & family members with
additional forms of contact over and above
the traditional telephone and mail systems.
Unfortunately, because incoming calls are not normally
permitted, detainees are required to schedule each
of their calls or hope someone is at home when the call is
placed. This limits the amount of time a detainee can
communicate with the outside world and places undo
hardship on friends and family members.
In order to assure the friends and family members of our
detainees stay in contact, we provide SECURUS’
voice mail system. This application allows
friends & family members to leave a voice mail message
and the detainee to leave a reply.
One of the many ways we help families remain families.
Voice MailVoice Mail
REAL LIFE ... REAL ISSUES
Melinda has no idea how to pay the bills. With the stack
of bills she has, she is not sure who she must pay and who
can wait until she gets paid. Her husband Tim, was a whiz at
balancing their budget. But since he was arrested she has
no one to help. Melinda could really use Tim’s help to get
through this month.
It’s Tammy’s birthday and her five year old daughter Louisa
wants to make sure she doesn’t miss her mommy’s special
day. Loiusa wants to make sure she gets her very special
message to her mommy.
While Jerome is in jail, his lawyer needs to get him a
message on his upcoming court date and what he needs to
do to be prepared.
While Alejandro was in jail, her daughter Rosa has fallen and
requires emergency treatment. The hospital requires
Alejandro’s approval to provide treatment to her daughter.
All of these cases are real life stories that happen every day
in correctional facilities across the country. In each case,
contact was not made because of the communications
limitations between detainees and the outside world.
We understand the effect limitations on communications can
have. Incarceration is stressful enough. Lack of contact with
friends and family should not add to that stress.
Families should be able to contact each other in case of an
emergency. Friends should have the ability to stay in touch, to
provide support and to be there when needed most.
To overcome these issues, we have worked closely with our
communications provider to provide contact alternatives.
Voice mail is one of the applications we provide to help the
detainee and their friends and family members stay in touch.
THE VOICE MAIL PROGRAM
Participating friends and family members can now leave
voice mail messages for detainees the same way they make
any call. The system will process your message and deliver it
directly to the detainee. Detainees can reply with their own
voice mail messages.* This program allows you to send as many
voice mail messages as you want. No more waiting for the
detainee to call you. Want to leave a reminder... need to ask a
quick question... workplace doesn’t allow you to make calls during
work hours? Now you can leave that message AND get a reply.*
* Available Feb 2007
WHAT DO I NEED TO PARTICIPATE?
To participate in the voice mail program:
Friends & family members and the detainee should decide
upon a Private Mailbox ID # (PMI) that only they will know.
The PMI allows friends and family members and the
detainee to privately access all their voice mail messages.
HOW DO I GET STARTED?
It’s easy to get going. Once you have your PMI, simply call
the voice mail account activation line at 800-844-6591
to establish your voice mail account.
HOW SOON CAN I USE MY ACCOUNT?
Once you have set up your account, you are good-to-go.
Send and receive voice mails as many times as you wish.
Each one will be in your private account for you to enjoy
anytime 365 days per year.
P.O. Box 801549
Dallas, TX 75380-1549
Voice Mail Account Activation
With SECURUS’ voice mail system, friends and family members can
leave multiple voice mail messages from any phone 24 hours a day
365 days per year. The system assures that your secure message
will get to the detainee of choice every time.
To find out more about how you can can participate in our voice mail
program, pick up a voice mail brochure in the facility lobby today.
VOICE MAIL SYSTEM
This facility provides additional com-
munications options that allow
friends and family members to stay
in contact with our detainees.
One of the additional programs, we
provide is the SECURUS voice mail
This program provides an additional
method that goes beyond the tradi-
tional forms of telephone calls and
mail delivery to assure you can
always remain in contact.
Voice Mail Retrieval Process
1) Pick up any detainee phone
2) Place your call as usual
3) If you have a voicemail from that phone number, the sytem will automatically ask
you for your mailbox ID #
4) Follow the directions to access your voicemail message
To Open Up A Voice Mail Account
If you do not yet have a voice mail account, have a friend or family member pick up one
of our voice mail brochures in the facility lobby. To retrieve your voice mails you must
have a mailbox ID#. Prior to setting up your account, please make sure you agree on a
private mailbox ID # that only you and your friends & family members can access.
This facility provides the SECURUS
Technologies voice mail program.
Friends & Family members can now
leave a voice mail message for you to
This program is available to all