PROGRAM REVIEW - archive.rccd.edu€¦ · Web viewBUSINESS ADMINISTRATION . DISCIPLINE (PROGRAM REVIEW. Fall 2011 (Discipline Members & Contributors. Ron Pardee. LaNeshia Judon

BUSINESS ADMINISTRATION DISCIPLINE

PROGRAM REVIEW

Fall 2011

Discipline Members&

Contributors

Ron PardeeLaNeshia Judon

Don (Ajene) WilcoxsonChie Ishihara

Charlie Wyckoff

SubmittedFall 2011

TABLE OF CONTENTS

WHERE ARE WE NOW? ………………………………………………………………

A. Mission and Relationship to the College(s) ………………………………………...3Purpose, Goals and Relation to Institution’s Mission ………………………………………………

District Mission Statement …………………………………………………………………….Riverside City College Mission Statement ……………………………………………………Business Discipline Mission Statement …………………………………………………………….

B. HistoryHistory of Riverside Business Program 2007-2011 ……………………………………………………….4C. Data Analysis and Environmental ScanEnvironmental Scan ……………………………………………………………………………8

Internal Review ………………………….…………………………………………………………Riverside …………………………………………………………………………………………

Overall Assessment of Discipline…………………………………………………………………….D. Programs and CurriculumPrograms & Curriculum ………..……….…………………………………………………15

Current Status …..…..……………………………………………………………………………E. Student Learning Outcomes AssessmentStudent Outcomes & Assessment …………………………………………………………………17

Statistical Analysis of Data ………………………………………………………………………..Assessment of Selected Course: Business 10 …………….………………………………………Assessment Plan 2006-2010 ………………………………………………………………………Program Level Learning Outcomes assessment results

F. Collaboration with Other Units.................................................................................18G. Outreach Activities………………………………………………………….………18H. Long Term Major Resource Planning………………………………………….…19I. Summary Revised Vision/Summary ..……..………………………………………………………………………19WHAT DO WE NEED TO GET THERE ……………………………………………………

Planning ……………….……………………………………………………………………………Resources ……………..………………………………………………………………………………

Riverside ………………………………………………………………………………………….Inter-Campus ………………………………………………………………………………………

Insights Gained………………………………………………………………………………………..EVIDENCE WE NEED TO TRACK PROGRESS

Documentation ………..……………………………………………………………………………..Assessment …………………………………………………………………………………………….

SUMMARY OF GOALS, ACTIVITIES & FINDINGS ………………………………………J. Recommendations to the Program Review Committee 20 HOW CAN WE IMPROVE THE DISCIPLINE SELF-STUDY PROCESS

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PROGRAM REVIEWBUSINESS ADMINISTRATION

2011

A. Mission and Relationship to Riverside City College

Riverside Community College District Mission Statement

Riverside Community College District is dedicated to the success of our students and to the development of the communities we serve. To advance this mission, our colleges and learning centers provide educational and student services to meet the needs and expectations of their unique communities of learners. To support this mission, District Offices provide our colleges with central services and leadership in the areas of advocacy, resource development, and planning. (2010-11 College catalog)

Riverside City College Mission Statement

Riverside City College provides an affordable, high-quality education, including comprehensive student services and community programs, by empowering and supporting a diverse community of learners as they work toward individual achievement and life-long learning. To help students achieve their goal, the college offers tutorial and supplemental instruction, pre-college courses, transfer programs, career preparation, and technical programs leading to certificates or associate degrees. Based on a learner centered philosophy, the college fosters critical thinking, develops information and communication skills, expands the breadth and application of knowledge, and promotes community and global awareness. (2010-11 Catalog)

Business Discipline Mission Statement

The mission of the Business Discipline is to provide learning opportunities for preparation, promotion and professional growth in occupational and professional programs in business and related fields. This will enable students to be more knowledgeable, technically proficient, and successful in employment as well as to provide a base of courses for transfer to baccalaureate degree programs in business. (Revised 11/20/09, Ratified 8/26/11)

Paralegal Studies Mission StatementThe mission of the Legal Assisting disciplines is to provide a core of diverse competencies academic in nature, which will provide practical, analytical, organizational, and professional skills, will facilitate our graduate’s transition and preparation to competently perform a significant role in the delivery of legal services. Recognizing the need to improve and increase access to the legal system, students graduating from our program are educated in both substantive and procedural aspects of the law, which foster their capabilities to perform services that meet the needs of the legal environment.

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Comments:

The Business Discipline’s mission closely aligns with the District mission in that student success is at the core of everything the Discipline does. We are extremely dedicated to the educational success of our students, but we also recognize that the courses we teach and the programs we offer are ones that enhance our students’ current employability, promotion opportunities in their current jobs and their ability to be successful in their employment.

The Riverside City College Mission Statement refers to offering ‘career preparation and technical programs leading to certificates or associates degrees”. We strongly support the college’s mission by offering a wide variety of courses that help the college achieve that vision. Our courses and programs are the starting point of successful educational experiences in business and business careers for our students and emphasize critical thinking in business situations. The Business Discipline recognizes and believes strongly that excellent communication skills, also referred to in the College’s Mission Statement, are essential to success in a business career. We believe that business knowledge without the ability to effectively communicate that knowledge is a prescription for failure in business, therefore we place strong emphasis on communication skills in our classes through in class and online discussions and written assignments. The College’s Mission Statement also refers to promoting a “community and global awareness” among students of the College. Our courses and programs heavily emphasize local business successes and failures to illustrate key concepts in our curriculum. We believe that all business is global and, in addition to our very successful International Business Program, we also place strong emphasis on global business and the global economy in our other courses. The Business Discipline’s courses also provide a solid base for students transferring to four year universities seeking to earn a Bachelor’s degree in Business Administration.

The Business Discipline is dedicated to both the current and future educational and employment success of our students and to the success of the District and College in their efforts to achieve their missions and visions.

B. History

Began offering International Business Certificate pattern, 2007-08 Began offering Operations & Production Management Certificate pattern,

2007-08 Entrepreneurship “Fast Pitch” competition which awarded 5 students

grants to start their own business, based on competitive presentation of their business plan. This followed their participation in 6 seminars on building a business plan. Fall 2008

Awarded a $90,000 grant to expand the “Fast Pitch” presentation which allowed the department to award seven additional grants to students presenting their small business plans. 2008-09

Developed and launched a “Virtual” Small Business incubator

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(www.rccvbi.com) to provide online services to Inland Empire residents seeking assistance in starting their own small business. 2009

Funded second and third rounds of “Fast Pitch” competition in a virtual format. 2009 & 2010

Submitted and awarded a grant to develop 3 occupational entrepreneurship certificate patterns; photography entrepreneurship (16 units), e-commerce entrepreneurship (16.5 units), and virtual assistant entrepreneurship (16.5 units). Two of the certificates were approved and entered into the 2010-11 catalog. The work was completed on the Photography certificate pattern. Granting agency was satisfied with work completed

Submitted a grant proposal in Entrepreneurship to the National Association of Community College Entrepreneurs (NACCE), which was not funded.

Faculty member was appointed as a member of the Statewide Entrepreneurship Advisory Committee representing Region 9 (Desert) to the Community College Chancellors Office. 2008-09 through 2011-12

Faculty member successfully completed the NBIA (National Business Incubator Association) program to become a “Certified” Incubator Manager, 2011

Faculty participated in the remodel and design of the Life Science and Physical Science building (Facility Master Plan) to be made into the Business and CIS Complex in 2012-2013.

Developed and completed a business plan and grant proposal to establish a Business Incubator. 2009 -10

Obtained Strategic Planning Committee approval to make RCC an “Entrepreneurship Center”. 2009

Met with the City of Riverside’s Economic Development managers to discuss and obtain support for Entrepreneurship Center and Business Incubator at RCC. 2009

Met with Inland Empire SBDC (Vincent McCoy) to establish partnership as business incubator. 2009

Met with SCORE (Rod Balance) to establish a partnership with RCC Business Incubator. 2009

Met with Chapman (Brandman College) staff to discuss articulation to their newly opened Moreno Valley campus. Sep. 2009

Participated in California Academic Senate Business Discipline Descriptors for articulation with Cal State University system

Developed and offered a four-day Statistical software training for technology faculty from the local High Schools and RCC faculty, Summer 2010

Awarded a $15,000 grant to develop Entrepreneurship curriculum during 2011-12 year

Gainful Employment Report, June 2011 (Appendix A)

The full-time faculty continue to be actively involved in College and District level committee service. During the past four years, the following committees have been or are represented by full-time faculty in this program.

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http://www.rccvbi.com/

Student Club Advisor, Business Leaders of Tomorrow & Phi Beta Lambda 2007- present

Club Advisor for Law Society Club Advisor for Mock Trial Scholarship Committee (two faculty) Human Resources Diversity & Equity Committee RCC Faculty Research Group, 2011-12 Financial Resource Committee (faculty chair) 2007-08, 2008-09 RCC presidential search committee Strategic Planning Committee, member; 2007-08, 2008-09 Educational Master Plan committee, member; 2007-08 Physical Science / Life Science remodel committee and task force, 2008-09 Screening & Hiring Committee, Library Services 2008-09 Member of STEM advisory committee, 2009-10, 2010-11 Golden Handshake committee Scholarship Committee Learning Community on Technology Gap, California Entrepreneurship Advisory Committee Student Success Committee 2009-2011 Student Success Summit Committee, Chair 2010-2011 Human Resources Diversity and Equity Committee, 2008-2009 Chancellors Budget Allocation Committee, 2008-2010 Student Service Activities (Business Leaders of Tomorrow, The Law Society,

Students Inspired 4 Change) Administrative Support & Resource Development Leadership Council Administrative Unit Plan Review Committee Academic Senate Administrative Support Budget and Planning Committee

Due to the serious budget crisis in California, the college has had to make course section cuts that have had a serious negative effect on student access. Over the past two years the cuts have been relatively proportional at the college, but some departments somehow were allowed to only cut about 8% of their offerings when this Department cut in excess of 12% . Section cuts in the fall of 2011 were over 20% compared to fall of 2010. For the past two years the cuts have prevented full-time faculty from being able to have overload assignments at their previous (preferred) level.

We have in essence eliminated the Real Estate program at RCC because cutting those sections did not take away the assignments from full-time faculty. The two-year schedule rotation which was presented in the fall of 2010 was not followed, because we simply did not offer enough sections in the department. There has been a new schedule rotation matrix developed which has courses being offered once a year when they were previously offered two or three times a year. Other courses are now on a once every other year rotation.

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The development and review of the PLO / SLO tracking matrix proved to be very enlightening. We now realize that many SLOs are appropriate when we are only looking at the course level outcomes, but when these SLOs are reviewed in light of the PLOs, it has been determined that we must go back to the Course Outlines of Record and revise some SLOs in order to make them more supportive of current PLOs, while continuing to fit the courses. This revision and review will become a goal for our next CIPR.

In the last comprehensive program review, the business program submitted five major goals for the 2009-2014 time frame. Since then, the program review process has switched to a college based format and the goals are now recognized as too general and too dependent on District-wide resources which are no longer available in the current fiscal situation.

While the identified goals were appropriate in 2007, the climate has changed substantially and we can no longer justify goals which were heavily weighted toward growth and expansion. We are still committed to such things as maintaining ties to the community, enhancing pathways to high-wage jobs, seeking alternative funding sources, and enhancing the college image at the state and national level.

New goals for the next two to three years will focus on efforts to Regain sections that were cut due to budget considerations, Expand curriculum in areas relevant to building a stronger local economy (e.g.

entrepreneurship and marketing) Make needed revisions to SLO’s as a result of our discussion and analysis. Improve the capstone course concept Seek external funding to become a “Center of Excellence” for Entrepreneurial

Business

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C. Data Analysis and Environmental Scan

The WSCH/FTES data is also referred to as “efficiency” which indicates that the discipline has continued to improve efficiencies over the period since the last comprehensive program review in 2007. In the fall 2007 term efficiency was at 441 WSCH/ FTES and as can be seen from the graph below, it steadily increased over all primary terms and at the last reporting period (Fall 2010) it was at 701 WSCH/FTES. This is substantially higher than the District and College target of 525 averages 576 over the time period studied.

The student success and retention data are presented below for fall terms from 2007 through 2010. These percentages are similar to, but slightly lower than, the Riverside and District averages for Retention and success. When looking at the trendline for the data it is obvious that both retention and success are improving for the programs included in this review.

Based on the October 2010 study by Dr. Myung Hwa Koh the results indicate that students taking BUS 10 (largest number of sections of all offered classes), are underprepared for college level Math and English. Sixty-eight percent are below college level or have no test scores. The math placement results are similar in that 74.4% are placed at below college level or have no test scores.

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Term Sect Retentio

n Succes

s07FAL 63 82.50% 59.84%08FAL 57 82.32% 60.55%09FAL 45 80.98% 61.72%10FAL 45 83.28% 61.85%

79.50%

80.00%

80.50%

81.00%

81.50%

82.00%

82.50%

83.00%

83.50%

07FAL 08FAL 09FAL 10FAL

Retention

58.50%

59.00%

59.50%

60.00%

60.50%

61.00%

61.50%

62.00%

62.50%


Success

The efficiency of the programs reviewed is excellent when compared to the goal of 525 WSCH/FTE The average over the time period of Fall 2007 through 2010 is 587 WSCH/FTE and has been steadily increasing over the entire time period to the point of 701 for the last fall for which data are available.

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0.00

100.00

200.00

300.00

400.00

500.00

600.00

700.00

800.00


Efficiency Fall Term only

Fill ratios for the period being reviewed are shown below. The average for the District for the same time period is 76% and the program average is 79.5%. With this strong fill rate and extremely high efficiency rate, the program is performing very well when compared to the District averages. As would be expected, throughout the District the fill rate trend is on an upward slope. As long as the economy continues as it is and as long as the state continues to restrict enrollment at the community college level, we anticipate these figures will remain the same. Forecasts indicate the economy will not show signs of strength for at least a couple more years.

Term Fill Rate 07FAL 65%08SPR 62%08FAL 71%09SPR 74%09FAL 98%10SPR 91%10FAL 96%

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Degrees and certificates granted over the period reviewed are shown below in both table and graphical format. It is apparent from the graph that the number of degrees and certificates granted increased dramatically in the 2008-09 academic year, then fell off some in 2009-10. We have concluded that this increase in the completion rate was the result of full-time faculty making an extra effort in the 2007-08 year to encourage students to apply for certificates and graduation.

One of our goals is to develop a method which would assist students in knowing how close they are to completing a program, therefore providing encouragement to complete their program.

A major concern is that due to several reasons, including section cuts, a fall in the Real Estate market, and the fact that there is no full-time faculty in the Real Estate (RLE) program, that program has taken a significant “hit” in the offerings. We can only afford to offer one course (out of seven) per semester.

The PAL program is a degree only program, so all of the completers are students who have earned an AS degree.

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Gen BUS MAG MKT RLE PAL * WAFC Ops & ProdInternational HR2005-06 23 21 4 15 12 4 NA NA NA2006-07 26 29 13 17 14 1 NA NA NA2007-08 19 22 13 11 12 0 2 3 NA2008-09 41 48 11 17 8 3 1 6 22009-10 61 38 10 11 10 1 0 5 22

There has been a steady and substantial decline in the number of sections offered in our program areas. While this is a characteristic common throughout the district, our program has suffered disproportionally more cuts than other areas at RCC. There has been a 28.5% reduction in our sections offered over the time period represented. There is a likelihood that completions will also be reduced because fewer sections are available for students. The drop in completers in 2009-10 could be the beginning evidence of such a problem. We do not have a way to determine the relationship or to know if in fact the relationship might be causal.

Term Sections07FAL 6308SPR 5408FAL 5709SPR 5409FAL 4510SPR 4210FAL 45

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During this time period, the program area added three new certificate / degree patterns. Operations and Production Management is currently a small area, but as the overall program strengthens, this certificate / degree should increase in the number of completers. This certificate is designed to help in the management of all businesses through “Knowledge Based Management” and “Competitive Analytics”. The most significant obstacle to completing the certificate pattern is MAG 72, which is a quantitative analysis course. Our current student population simply is not prepared for the level of math skills required in that course. This program area deserves continued support because of the dramatic need to improve the competitiveness of businesses in the U. S., especially in the Inland Empire.

The international program is an area which also seems small, but is critical to the success of all businesses in the future. Should we mention how new the program is and how it has grown in a short time? The Human Resource program has been essentially an “instant success” with 22 completers in it’s second year. One unique characteristic of this certificate is that many of the students completing it already hold a baccalaureate degree but require a “certificate” in HR to be competitive in the job market.

Our intention is to replicate the efforts of our CAT program colleagues and begin offering graduation assessment workshops for students in our program area. There are very good functions built into WebAdvisor that students are unaware of and these workshops seem to be very successful in identifying how close our current students are to obtaining a certificate or degree. Efforts will begin during the spring of 2012 (Fall 2011?) to advise students regarding their proximity to certificate and degree completion.

Another facet of our program is the “one subject” nature of our offerings. Many students come to take one class, simply for the skills obtained from that class which enable them to be more competitive for promotions and employment.

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D. Programs and Curriculum

The members of the RCC Business Discipline systematically reviewed and updated all CORs for which one of the RCC faculty was a course originator. At this point over 40 of the nearly sixty CORs have been updated in Curricunet. Since the approval process is a District-wide process, some approvals are still pending. Revisions are still pending for CORs that have “Course Originators” from one of the other colleges.

All PLOs have been reviewed and SLO / PLO tracking grids have been reviewed / revised / approved by the RCC faculty. The current PLO tracking grids are attached as “Attachment B” The COR review list is found as “Attachment C”

Since the last CIPR, this program has added the International Business certificate, the Operations & Production Management certificate and the Human Resources degree and certificate. The first two listed are locally approved certificates. It is the intention of our program to obtain state approval for the International Business certificate as a state approved certificate and degree. There has been difficulty in gaining approval a t the District level because some of the required courses had not been updated. This CIPR process has now accomplished the COR updates, so the process will be restarted.

This program area was also instrumental in obtaining a very small grant to encourage faculty in two other program areas to develop entrepreneurship certificates (local approved) in their areas collaboratively with both areas.

Currently there is a revision in two certificate / degree patterns in Entrepreneurship and Supervision & Management specifically for Cosmetology students which have gotten approval and will now enter the CurricuNet approval process.

Additionally, a new certificate and degree in Entrepreneurship should obtain approval this academic year.

The discipline faculty have agreed to delete the Insurance program from our course catalog and the curriculum process to do that will begin during this academic year. This decision was based on the general failure of the program statewide due to lack of interest among students. We believe the initial research supplied to community colleges, which indicated there was substantial industry and student interest, was flawed.

Nearly all of the COR’s have been updated for courses offered through this program at RCC. This process identified some courses which needed to have SLOs revised. This is considered a major modification so they are in the CurricuNet approval process at this time. Two program areas did not have the CORs updated one of them is Real Estate. Those courses are now primarily offered at Norco (due to budget cuts). The other area is Paralegal and progress is being made to accomplish their review by the end of this semester. See “Attachment C” for list of current status of all courses.

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The offerings of courses is no longer adequate to expect students to progress through the programs at an acceptable rate. Budget cuts have severely reduced the sections offered in our program area and we anticipate that while this budget crisis continues, students will take longer to complete programs. When some required courses will be only offered on an annual basis or even every other year basis, some students will be forced to wait as much as another year or even two years to find a class in the rotation that fits their schedule requirements.

Content reviews for PCALs have been completed for six of the twelve courses that have PCALs. These revisions will be entered into CurricuNet this fall. The following courses still need PCAL reviews, but faculty have been assigned to complete the task and should be completed by the end of fall 2011.

BUS 71 BUS 72 MKT 20 PAL 72 PAL 78 PAL 80

See “Attachment D ” for the completed Content Review reports.

E. Student Learning Outcomes Assessment

The program has continued to assess course level SLOs in all major courses and most courses that have been offered during the past four years. We have been roughly following the SLO assessment schedule established when the Discipline was District-wide. Most courses have been assessed on a more frequent basis than planned in the schedule established in 2007. All of the faculty who participated did perform individual evaluations of the assessment results. What needs to improve is the overall discussion of assessment results with all of the discipline faculty, particularly those teaching the same course. We have begun to address this deficiency with regularly scheduled Discipline meetings specifically for this purpose.

The SLO assessments started with direct assessment in the “core” courses but we experienced some difficulty in tabulating and assessing the data, due to different methods of administering the assessments. This difficulty was overcome by moving to indirect assessment, which was used for several years. We are now moving back toward direct assessment in all classes.

The biggest problem encountered is not having a standard format or repository for collecting, tabulating and analyzing the assessment results from many courses and many faculty. We have tried using Survey Monkey as well as a data base created by the CIS faculty. This issue is still not completely resolved and seems to be a District-wide problem, needing District guidance and resources.

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Results of a two year SLO assessment of BUS 20 was discussed during the 2010-11 academic year and the consensus was that there was no need to make changes in the course or instruction at that time.

The review of SLO assessment results on a section by section basis will be incorporated into a discipline review cycle, which will be established during the spring semester of 2012.

The discipline has developed student learning outcomes for each course and for each certificate, concentration and degree pattern and has updated the Course Outlines of Records (CORs) to reflect this as well as current format and content requirements. The discipline continues to review and update this process annually.

Additionally, Program Level Learning Outcomes were assessed during the Spring of 2011. This was completed by administering a direct assessment in a course identified as a “Capstone” course. The results and analysis are found in “Attachment E”.

When reviewing these results the faculty agreed that in the future the assessment must be administered as a required test for all course completers. The faculty agreed to continue this PLO assessment in the spring of 2012 with modifications as well as working with Norco and Moreno Valley to investigate using a required portfolio course as a capstone.

F. Collaboration with Other Units including Instructional, Student Services or Administrative Units (Internal)

During this time period, the program as offered cooperative events with the CITD, and Economic Development. We have also collaborated with the Cosmetology Program to update the certificate patterns customized for their students.

The program also wrote a grant in 2009 to develop locally approved certificates in other CTE program areas with an Entrepreneurial emphasis. The grant funded the development of three new cooperative certificate programs. One each with CIS, CAT, & Photography

There are also collaborative efforts to establish student cohorts to improve student success in the retention program on all three campuses. This involves cooperative scheduling and coordinated content with reading, math, business, and other subject areas.

The TP3, Renaissance and UJIMA programs are collaborative programs intended to increase the success rate African-American students in Business and related disciplines. This collaboration involves student services as well.

G. Outreach Activities (External)

The discipline accomplishes outreach to students, business, and the community through general information and through faculty member activities.

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General Most outreach is coordinated through the outreach offices and counseling with the

high schools and various recruitment activities. The discipline has provided current information for slide presentations and other handouts as needed. The Paralegal Program throughout the year participates in several High School Career Day Fairs at schools within our District.

The series of five “Fast Pitch” competitions was successful in reaching a few outside agencies (such as the Chamber) and members of the community.

The District Web site, schedules of classes and annual catalogues remain the primary tools for student outreach and recruitment.

The discipline interacts with business and industry to address. This is done through the Advisory Committee process and through individual efforts.

An annual Paralegal open house has been held yearly throughout this time. Inland Counties Association of Paralegals conference Participation in the California Alliance of Paralegal Associations Conference

H. Long Term Major Resource Planning

The need to follow the current building master plan to complete the Physical Science and Natural Science remodels as the future home for Business programs is important to our future plans.

Institutional support to expand the entrepreneurship offerings and establishing RCC as a “Center of Excellence” in Entrepreneurial Business is critical to allow us to meet our future goals. Our program needs to be allowed to seek external funding to build an “Entrepreneurship Center” and a business incubator. We are seeking grants in excess of three million dollars to start the program.

I. Summary

Goals for the next two to three years will focus on efforts to Regain sections that were cut due to budget considerations, Expand curriculum in areas relevant to building a stronger local economy (e.g.

entrepreneurship and marketing) Make needed revisions to SLO’s as a result of our discussion and analysis. Improve the capstone course concept for direct SLO and PLO assessment Seek external funding to become a “Center of Excellence” for Entrepreneurial

Business Move into the remodeled Physical Science & Live Science buildings as the new

Business, CIS buildings

Support needed to accomplish these goals are: Review of the methodology for cutting sections and the return of section offerings

which will allow our program area to recover from the section cuts at a rate balanced to the excessive rate cuts. We need to be able to add sections back at a

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rate faster than those departments that did not make their “fair share” of section reductions.

Assistance from the Grants department in locating funding sources to make RCC a “Center of Excellence in Entrepreneurial Business”. This should include special project resources or release time for faculty to develop the program and write the grant

Secondary effects funding for the Physical Science & Life Science remodel and commitment to the existing building master plan.

J. Recommendations to the Program Review Committee:

Now that this CIPR has been completed with RCC as one college, we believe the process will be much easier than before. Easy access to understandable data is important to this process. The data were hard to access because this review was completed as a revision to a three-college review we had to request new data.

We were notified in June of 2011 that the CIPR from the three colleges was “tabled” and we decided to complete the process as a “single” college we were rushed to complete a review that was considered “late”. This entire review was completed over the summer during off-contract time and over the during the first eight weeks of this semester. This has been an extraordinary effort to complete a year-long project in two months. If something like this happens in the future, some realistic considerations on the part of administration and the program review committee would be appreciated.

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Appendix A

Gainful Employment Report June 2011

Program Title OccupationsAccounting Accounting technical Accounts payable technician Accounts receivable technician Bookkeeper Tax preparer Auditor Business, General Human resource technician Business owner/entrepreneur line supervisor shift supervisor sales agent sales clerk Purchasing agent Retail Managers Non-profit business Banking & Finance Bank or Credit Union Teller Loan officer Bank manager/supervisor Financial consultant/advisor Human Resources Human Resource Manager Human Resource technician Human Resource trainer Corporate recruiter Corporate quality officer Employment agencies Recruiter (for small businesses) Management Business Manager Business supervisor Shift supervisor Business owner/Entrepreneur Labor relations consultant/specialist

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Appendix A

Marketing Copy writer Advertising sales agent Marketing supervisor Entrepreneur Salesperson Sales management Retail sales and management/supervision TV production Graphic Designer Advertising agency Real Estate Real Estate Sales Agent Real Estate Broker Escrow officer Property manager Mortgage broker Banking/mortgage loan officer Other RE related sales, e.g. Time Share Insurance Insurance clerk Insurance broker Financial Services consultant/advisor International Business Import / Export broker Business owner Retail management International Business consultant Government job e.g. Embassy's Business Development section e.g. Customs agent (overseas bus transactions & fraud) Expatriate business managers into foreign countries Custom Broker Freight Forwarder Bankers dealing with int'l currencies, letter-of-credits, foreign currency deposits, etc Investors in foreign businesses Investment banking traders Production Manager Operations Manager Logistics Manager

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Appendix A

Operations & Production Management Production Manager Operations Manager Logistics Manager Quality technician Quality Manager Paralegal Paralegal Law clerk Process server Legal secretary Retail Management Retail clerk Produce manager Store manager Shift supervisor Sales clerk Shipping supervisor Retail buyer Loss prevention specialist

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Appendix B

RIVERSIDE COMMUNITY COLLEGE DISTRICTSLO BY SUBJECT Banking & Finance (Effective August 4, 2011)

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Subject: Banking and Finance

BAN 51 Principles of Banking Describe the roles of financial institutions in the American economy. XAnalyze the structure and the function of the Federal Reserve. XExplain the deposit function of financial institutions. X XAnalyze instruments to determine negotiability. XExplain how bank regulations impact the operations of a bank. X XExplain methods used to protect customer/members and bank assets. X X XDescribe services available to customer/members X XIdentify the various types of bank loans and investments XExplain how bank regulations impact the operations of a bank X X

BAN 52 Consumer LendingDescribe key laws and regulations affecting consumer lending. X X XExplain characteristics, benefits, and disadvantages of direct lending, indirect lending, and open-end credit products.

X

Explain how effective marketing can increase application volume.Describe consumer loan information sources and credit verification processes. X X X

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Appendix B


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Explain how the five C’s of credit are used in credit evaluation and decision-making. XIdentify types of consumer loan documents and describe their purpose. X XDiscuss causes of consumer loan delinquencies and collection stages and remedies. X

RIVERSIDE COMMUNITY COLLEGE DISTRICTSLO BY SUBJECTBanking & Finance (Effective August 4, 2011)

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ACC 1B Principles of Accounting IIAnalyze, explain, solve problems and apply managerial accounting principles to manufacturing and service enterprises within a business entity.Interpret relevant accounting data in manual and computerized accounting information systems useful for decision making about business entities.

23

Appendix B


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pose

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and

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ct o

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nkin

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dust

ry.

Demonstrate the ability to continue in a university program of accounting or acquire the required background in any field of business administration.

BUS 18BAnalyze and describe the various forms of negotiable instruments commercial paper and their functions.

X X

Describe and determine the legal management rights of creditors and debtors. X X XAnalyze and explain concepts of secured transactions and the law regarding bankruptcy.

X X

Synthesize and explain the law as it pertains to business organizations. X XAnalyze and assess Identify and describe consumer and environmental laws that affect business.Analyze and describe the various areas of laws pertaining to personal, real property and landlord-tenant law.Analyze and summarize the rules regulating insurance, wills and trusts.Examine the legal context of international business transactions.Identify and apply ethical business standards as they relate to business decisions and transactions.

X X X

Apply college-level methods of analysis and evaluation to discussing and writing about legal and ethical dilemmas as they relate to case law.

X

24

Appendix B


PLO

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d an

alyz

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les o

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in

our

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and

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pose

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ry.

ECO 4 Introduction to EconomicsExplain, apply and analyze basic economic concepts and issues. XExplain economic theories and utilize them to predict economic outcomes. XEvaluate the impact of policies on different groups/sectors in the economy.

MAG 44 Principles of ManagementDemonstrate an understanding of the planning, organizing, leading and controlling functions of management and apply these concepts and their underlying approaches and principles in the analysis of case studies. Describe, discuss and apply to management scenarios or case studies to various aspects of planning to building organization success of entrepreneurial enterprises, small business, national and international organizations.Describe, discuss, and identify application strategies of basic management skills in team development, communication. motivational techniques, and ethics to management situations.

X X

Compare and contrast historical applications of management theory with applications in current business, industrial and public service organizations

MAG 51 Elements of SupervisionIdentify the skills, traits, and characteristics of an effective supervisor

25

Appendix B


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dust

ry.

Develop strategies to apply the course content to the challenges of modern supervision X XEstablish work objectives and build systems to achieve appropriate goalsAccurately assess work situations and select appropriate actions X XConduct excellent prospective employee interviews and existing employee evaluations

MAG 53 Human RelationsIdentify and analyze human relations techniques appropriate to a managerial role.Analyze the application of human relations, examine research and the effects of techniques as related to both employee and employers.Apply various principles of psychology to the business environment. X X XUtilizing wage, incentives, rewards and benefits and the disadvantages of fringe benefits.Create, maintain and analyze appropriate leadership functions, individual and organizational interaction, responsibility, authority and delegation.

X X

Create a management plan employee success. XRecognize the effect of cultural differences, trends and their impact in the global marketplace.Analyze the various forms of scientific management; humanistic, psychological, sociological, anthropological, and general management.

26

Appendix B


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MKT 20 Principles of MarketingDevelop an effective marketing strategy. XCommunicate product benefits in a convincing and motivating way. X XDevelop appropriate pricing and distribution strategies. X XCreate long lasting and mutually beneficial marketing relationships. X XApply the concepts in the course content to real world marketing situations to analyze and explain the strategies chosen by professional marketers.

X X

MKT 41 Techniques of SellingBuild profitable and mutually beneficial relationships XEffectively employ the steps of the selling process with an emphasis on needs selling and an emphasizing product benefits that meet client needs

X X X

Answer client/prospect objections X X XEffectively manage time in a selling environmentBuild effective customer relationships X X X

RLE 83 Real Estate Finance Explain and evaluate methods of financing real estate. X XAnalyze and apply principles and concepts within the subject matter. X

27

Appendix B


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Demonstrate the ability to analyze problems and solutions in financing real estate. X X X X

28

Appendix B

Summary of evaluation: Upon review of the relationship of the SLO’s from the contributing courses for the Human Resource concentration PLO’s, each PLO is supported by multiple SLO’s

PLO Number of SLO’s supporting it PLO 1 19PLO 2 27 PLO 3 17PLO 4 16

Each Course in this concentration contributes to the student’s ability to succeed, but when we performed this evaluation there seems that no SLO’s in the ACC 1B course which track directly to any PLO’s in the concentration. This needs further discussion at the discipline level to determine the appropriate action. Two courses, ECO 4 and MAG 44 only have two SLOs each that track to the PLOs. This also needs to be discussed at the Discipline level.

Course SLO’s supporting at least 1 PLOBAN 51 15BAN 52 11ACC 1B 0BUS 18B 13ECO 4 2MAG 44 2MAG 51 4MAG 53 6MKT 20 9MKT 41 10RLE 83 7

PLO tracking BAN Conc Grid 8 4 11

29

Appendix B

RIVERSIDE COMMUNITY COLLEGE DISTRICTSLO BY SUBJECT PLOs

Explain the managerial applications

of accounting reports and ratios to the

business enterprise.

Analyze the law as it

pertains to business

organizations and to

determine the legal

management of the various

forms of law.

Analyze the business elements

that comprise

the logistics function.

Develop and apply

principles of moral

judgment and ethical behavior to

business situations.

Anticipate and pose problems relative to

understanding and

supervising personnel.

Identify and analyze human

relations techniques appropriate

to a managerial

role.

Explain and develop the marketing

mix, including an analysis of

the marketing

mix variables—product,

place, price, and

promotion.

Subject: General BusinessACC 1B Principles of Accounting II

Analyze, explain, solve problems and apply managerial accounting principles to manufacturing and service enterprises within a business entity. X

Demonstrate the ability to continue in a university program of accounting or acquire the required background in any field of business administration. X

Interpret relevant accounting data in manual and computerized accounting information systems useful for decision making about business entities. X

ACC 38 Managerial Accounting

Identify relevant accounting data used internally by managers in directing the affairs of business and non-business organizations. X

Apply managerial skills to a wide variety of organizational problems encountered in today’s business environment. X X X X

Review and evaluate the new managerial accounting concepts that are reshaping traditional costing systems and procedures. X

Utilize the computer (primarily spreadsheet applications) in the analysis of more complex cost planning and control situations. X

30

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

Solve managerial problems through the use of case studies. X X X X

BUS 18B Business Law II

Analyze and describe the various forms of negotiable instruments, commercial paper and their functions. X

Describe and determine the legal management rights of creditors and debtors. X

Analyze and explain and analyze concepts of secured transactions and the law regarding bankruptcy. X X

Analyze and describe the various areas of laws pertaining to personal, real property and landlord-tenant law. X

Apply college-level methods of analysis and evaluation to discussing and writing about legal and ethic dilemmas as they relate to case law. X X

Identify and apply ethical business standards as they relate to business decisions and transactions. X X

Synthesize and explain the law as it pertains to business

organizations.X X X

Analyze and assess Identify and describe consumer and

environmental laws that affect business.X X X

31

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

Examine the legal context of international business transactions. X

Analyze and summarize the rules regulating insurance, wills and trusts. X

BUS 40 International Business - Principles

1. Describe the key elements of international business, including business environments, trade relations, financial systems, market entry opportunities and methods, marketing, operations, and management.

X X X X X X

3. Develop and apply the inter-relationships of each elements of international business that are required for successful international business operation. X X X X X X

2. Analyze the essential factors that determine the success of each element of international business. X X X X X X

BUS 47 Applied Business, Management Ethics Critically discuss and analyze the social responsibility of business to society. X X

Compare and contrast ethical responses to a variety of business issues. X X X X X XExamine and analyze ethical situations relevant to national and international business. X X X X X X

BUS 80 Principles of Logistics

Compare key roles and objectives of the logistics discipline. X

Explain the reasons for logistics recent growth in importance. X

32

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

Analyze points of interaction between logistics and other departments within a business organization. X X

Relate the impact on profitability of effective logistics planning. X

Recognize and demonstrate aspects of product distribution that are critical to customer satisfaction. X X

Describe mathematical techniques used to model and analyze (simulate, optimize, etc.) supply chain business problems such as network design and facility location. X

Know the types of forecast that might be needed (time series trend or seasonal) and how these projections are applied. X

BUS 200 Business Admin Work Exp

Identify equipment, materials, processes, practices and supplies

that are characteristic of a particular occupational workplace.

Demonstrate desirable attitudes and work habits consistent with occupational endeavors. X

Relate theory and classroom knowledge to on-the-job situations. X X X

33

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

MAG 51 Elements of Supervision

34

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

1. Identify the skills, traits, and characteristics of an effective supervisor

2. Develop strategies to apply the course content to the challenges of modern supervision

3. Establish work objectives and build systems to achieve appropriate goals

4. Accurately assess work situations and select appropriate actions

5. Conduct excellent prospective employee interviews and existing employee evaluations

X

X

X

X

X

X

X

X

X

35

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

MAG 53 Human Relations

36

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

1. Identify and analyze human relations techniques appropriate to a managerial role.

2. Analyze the application of human relations, examine research and the effects of techniques as related to both employee and employers.

3. Apply various principles of psychology to the business environment.

4. Utilizing wage, incentives, rewards and benefits and the disadvantages of fringe benefits.

5. Create, maintain and analyze appropriate leadership functions, individual and organizational interaction, responsibility, authority and delegation.

6. Create a management plan employee success.

7. Recognize the effect of cultural differences, trends and their impact in the global marketplace.

8. Analyze the various forms of scientific management; humanistic, psychological, sociological, anthropological, and general management.

X

X

X

X

X

X

X

X

X

X

X

X

X

X

37

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

MKT 20 Principles of Marketing

Develop an effective marketing strategy.

Communicate product benefits in a convincing and motivating way.

Develop appropriate pricing and distribution strategies.

Create long lasting and mutually beneficial marketing relationships.

Apply the concepts in the course content to real world marketing situations to analyze and explain the strategies chosen by professional marketers.

X

X

X

X

X

X

X

ACC 1A Principles of Accounting I

Identify relevant economic data used in manual and computerized

accounting information systems and interpret financial statements.X

Evaluate corporate organization, equity rights and structure. X X

Analyze, explain, solve problems and apply the principles of

financial accounting to varied economic units within a business

entity.

X

Demonstrate the ability to continue in a university program of

accounting and acquire the required background in any field of

business administration.

X

38

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

BUS 10 Intro to Business

Define the nature of business and how it operates in our society. X X X X X X X

Utilize the basics concepts of creating an efficient marketing

strategy.X

Apply course content to understand, analyze and form opinions

about current issues in business and the economy.

Apply the course content to real life, business related situations, including specialized areas such as, management and career paths.

X X X X X X

X

X

BUS 18A Business Law I

Analyze and explain the various sources of law which comprise the

legal system.X X

Analyze torts and crimes as they relate to business. X

Analyze torts and their crime. X

39

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

Describe how tort, criminal and contract law principles affect

business.X

Apply college-level methods of analysis and evaluation to

discussing and writing about legal and ethic dilemmas as they

relate to case law.

X X

Identify and distinguish the various laws of agency and

employment and labor law.X

Explain the nature of the legal system in the US and how laws are

created.X

Analyze and describe the creation, administration, and termination

of the sale of goods as set forth in the Uniform Commercial Code.X

Analyze and apply ethical business standards as they relate to

business decisions and transactions.X X

BUS 20 Business Math

40

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

Demonstrate speed and accuracy in analyzing the fundamental processes of mathematics commonly used in making business calculations.

Demonstrate an understanding of mathematical skills required in other business subjects such as accounting, management, marketing and computer operations. X X X X

Compare and discriminate between mathematical processes in order to select the appropriate process to apply to common business mathematical problems.

Explain, analyze, apply principles, and solve problems within the subject matter.

CIS 1A Intro to Comp Info Sys

Identify the fundamental computer concepts and terminology used for input, processing, output, and storage.

Identify the key features of a variety of software such as operating systems, word processors, spreadsheets, databases, communications and graphics.

Apply the principles of and solve problems with word processing, spreadsheet, database, communications and file management programs. X X X X

Understand the principles of computer security, ethics and privacy. X

Demonstrate the principles of Internet research. X

41

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

Understand and apply the principles of distance education software.

Use the Internet to send electronic messages.

Create electronic presentations with presentation graphics. X X X X

CIS 3 Comp Appl-Wrkng Professionals

Demonstrate the ability to complete integrated documents using

word processing, spreadsheets, databases, presentation graphics

software applications.

42

Appendix B








determine the legal


forms of law.


that comprise


Develop and apply

principles of moral




understanding and




to a managerial

role.



the marketing


place, price, and

promotion.

Utilize scanners and related software to scan, optimize, and

manage documents and images.

Apply design and development techniques that utilize software

programs in word processing, spreadsheets, databases,

presentation graphics, scheduling/time management.

Demonstrate use of Web browsers to browse, search for

information, and upload and download files from the Internet.

Apply operating system skills to navigate within, run programs, and

organize files and folders.

Apply the use of PIM software for scheduling and time

management.

43

Appendix B

RIVERSIDE COMMUNITY COLLEGE DISTRICTSLO BY SUBJECT (Effective March 21 2011)

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Subject: Human Resources Concentration


1. Identify the skills, traits, and characteristics of an effective supervisor

2. Develop strategies to apply the course content to the challenges of modern supervision

3. Establish work objectives and build systems to achieve appropriate goals 1

4. Accurately assess work situations and select appropriate actions

5. Conduct excellent prospective employee interviews and existing employee evaluations X

MAG 52 Employee Training, Development

1. Understand the role of training and development, along with key influences that impact this function within human resources management.

X X X X

2. Understand the role of training and its history and impact through history, including theories, including various methods such as e-learning, traditional training and computer aided training.

3. Analyze the various aspect of training as they relate to employee performance, such as measuring outcomes of training as they relate to employee job descriptions and responsibilities.

X X X

4. Assess training evaluation methods and return on investment from various training programs within the context of student learning and application

14

5. Compare the various training, development and career enhancement techniques in order to achieve optimum business and employee development results.

X X X

6. Design a training program, based on employee and employer needs, that enhances the success of the organization and/or company.

X X

7. Assess the importance of career development, career development systems, and the role of human resources professionals in career management within an organization.

X X

44

Appendix B


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with

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and

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labo

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ns to

day.

MAG 54 Employee Labor Relations

1. Understand the role of employee labor relations in human resources management, along with key influences impacting labor relations today.

2. Explain the various labor laws involved with employee relations, along with how these impact the workplace.

X

3. Compare the strategies, structures and conflicting rights of labor and management, within the context of policies, procedures and contracts

3

4. Identify key labor laws affecting business and industry today. Ascertain the key role of unions; how they are organized and how bargaining disputes, along with contract issues are resolved.

X

5. Relate the importance of ethics within the context of employee labor relations and the workplace.

X

MAG 56 Human Resources Management

1. Identify and analyze human relations the manager’s responsibility in human resource management.

X

2. Assess techniques used to implement human resources policy X

3. Compare and contrast methods of performance evaluation and their use in promotion, transfer, and training employees.

X

4. Analyze the application of human resources management, examine research and the effects of techniques as related to both employee and employers.

X

5. Analyze various human resource laws and policies required for professionals in the field.

10 X

45

Appendix B


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with

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of a

bu

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n

.Ana

lyze

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Abi

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s tha

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day.

6. Utilization of the various employee performance, hiring, evaluation, discipline, benefits, pay models and services.

X

7. Analyze the role the unions pay in the workplace and the role of human resources in dealing with unions.

X X X X

MAG 70 Introduction to Organization Development

1. Prepare and complete an assessment of organizational effectiveness, identify weaknesses, & recommend appropriate organization development interventions.

2. Select and effectively use at least two organization development techniques. X X X

3. Assess and analyze effectiveness of an organization development intervention. X

4. Effectively use a minimum of two team building techniques. 6 X

5. Evaluate organization structural interventions for effectiveness. X


Identify relevant economic data used in manual and computerizedaccounting information systems and interpret financial statements.

Evaluate corporate organization, equity rights and structure.

Analyze, explain, solve problems and apply the principles offinancial accounting to varied economic units within a businessentity.

2 X X

Demonstrate the ability to continue in a university program of

46

Appendix B


PLO

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accounting and acquire the required background in any field ofbusiness administration.


1. Define the nature of business and how it operates in our society.

2.Apply the course content to real-life, business related situations, including specialized areas such as management and career paths

X X X

3. Utilize the basics concepts of creating an efficient marketing strategy.

6

4. Apply course content to understand, analyze and form opinions about current issues in business and the economy.

X X X


1. Analyze and explain the various sources of law which comprise thelegal system.

X

2. Analyze torts and crimes as they relate to business. X

3. Analyze torts and their crime.

4. Describe how tort, criminal and contract law principles affect business. X

5. Apply college-level methods of analysis and evaluation todiscussing and writing about legal and ethic dilemmas as theyrelate to case law.

X

6. Identify and distinguish the various laws of agency andemployment and labor law.

11 X X X X

7. Explain the nature of the legal system in the US and how laws arecreated.

47

Appendix B


PLO

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Des

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key

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.Dem

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of th

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an R

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M

anag

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s tha

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ence

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r re

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ns to

day.

8. Analyze and describe the creation, administration, and terminationof the sale of goods as set forth in the Uniform Commercial Code.

9. Analyze and apply ethical business standards as they relate tobusiness decisions and transactions.

X X X


1. Demonstrate speed and accuracy in analyzing the fundamental processes of mathematics commonly used in making business calculations.

2. Explain, analyze, apply principles, and solve problems within the subject matter.

3. Compare and discriminate between mathematical processes in order to select the appropriate process to apply to common business mathematical problems.

0

4. Demonstrate an understanding of mathematical skills required in other business subjects such as accounting, management, marketing and computer operations.

BUS 22

1. Explain effective and efficient communication styles appropriate in various business settings

X X

2. Analyze the effects of human behavior and communication within an organization

X X X X X

3. Apply concepts of organizational relationships, political/cultural considerations, teamwork, problem-solving, and decision-making to communication tasks

X X

4. Demonstrate competency in developing content and in applying technical skills in various written and oral business communications

23 X X X X X X

48

Appendix B


PLO

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ly so

und

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Des

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ong

with

key

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ing

labo

r rel

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of th

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f Hum

an R

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M

anag

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ys in

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day.

including reports, letters, memos, e-mails, instant messages, resumés, and group presentations

5. Apply the understanding of group dynamics and cross-cultural communication in making effective written and oral communications

X X

6. Develop proficiency in the analysis of organizational relationships, including political and cultural aspects, and application of problem, solving and decision making strategies that lead to the attainment of goals

X X X X X X

CIS 1A Intro to Comp Info Sys


X


Apply the principles of and solve problems with word processing, spreadsheet, database, communications and file management programs.

X

Understand the principles of computer security, ethics and privacy. 13


Understand and apply the principles of distance education software. X

Use the Internet to send electronic messages. X X X X X

Create electronic presentations with presentation graphics. X X X X


49

Appendix B


PLO

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App

ly so

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ithin

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ent.

Des

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in

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an re

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with

key

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ing

labo

r rel

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an R

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Demonstrate the ability to complete integrated documents usingword processing, spreadsheets, databases, presentation graphics software applications.

X X X

Utilize scanners and related software to scan, optimize, andmanage documents and images.

X

Apply design and development techniques that utilize softwareprograms in word processing, spreadsheets, databases,presentation graphics, scheduling/time management.

X

Demonstrate use of Web browsers to browse, search forinformation, and upload and download files from the Internet.

8 X

Apply operating system skills to navigate within, run programs, andorganize files and folders.

X

Apply the use of PIM software for scheduling and timemanagement.

X

Sum 32 11 8 15 9 12 10

50

Appendix B


PLO Number of SLO’s supporting it PLO 1 32 PLO 2 11 PLO 3 8 PLO 4 15 PLO 5 9 PLO 6 12 PLO 7 10

Each Course in this concentration contributes to the student’s ability to succeed, but when we performed this evaluation there seems that no SLO’s in the BUS 20 course track directly to any PLO’s in the concentration. This needs further discussion at the discipline level to determine the appropriate action.

Course SLO’s supporting at least 1 PLOMAG 51 1MAG 52 14MAG 54 3MAG 56 10MAG 70 6ACC 1A 2BUS 10 6BUS 18A 11BUS 20 0

51

Appendix B

BUS 22 23CIS 1A 13CIS 3 8

PLO tracking HR Conc Grid 3 21 11

52

Appendix B


Apply sound management

practices

Analyze and apply

appropriate managerial

practices in one or more areas

of ethics, human

resources, quality

management, operations,

motivation, etc.

Subject: Management Concentration MAG 44 Principles of Management

Demonstrate an understanding of the planning, organizing, leading and controlling functions of management and apply these concepts and their underlying approaches and principles in the analysis of case studies

X X

Describe, discuss and apply to management scenarios or case studies various aspects of planning to building organization success of entrepreneurial enterprises, small business, national and international organizations

X X

Describe, discuss, and identify application strategies of basic management skills in team development, communication, motivational techniques, and ethics to management situations.

X X

Compare and contrast historical applications of management theory with applications in current business, industrial and public service organizations X X

MAG 47 Applied Business, Management Ethics

Critically discuss and analyze the social responsibility of business to society X

Compare and contrast ethical responses to a variety of business issues X

Examine and analyze ethical situations relevant to national and international business X

53

Appendix B



practices

Analyze and apply



of ethics, human

resources, quality


motivation, etc.


Identify and analyze human relations techniques appropriate to a managerial role X X

Analyze the application of human relations, examine research and the effects of techniques as related to both employee and employers X

Apply various principles of psychology to the business environment X X

Utilizing wage, incentives, rewards and benefits and the disadvantages of fringe benefits??????? X

Create, maintain and analyze appropriate leadership functions, individual and organizational interaction, responsibility, authority and delegation X

Create a management plan employee success ?????? X X

Recognize the effect of cultural differences, trends and their impact in the global marketplace X

Analyze the various forms of scientific management, humanistic, psychological, sociological, anthropological, and general management X

MAG 56 Human Resource Management

Identify and analyze human relations the manager’s responsibility in human resource management X

54

Appendix B



practices

Analyze and apply



of ethics, human

resources, quality


motivation, etc.

Assess techniques used to implement human resources policy X

Compare and contrast methods of performance evaluation and their use in promotion, transfer, and training employees X

Analyze the application of human resources management, examine research and the effects of techniques as related to both employee and employers X

Utilization of the various employee performance, hiring, evaluation, discipline, benefits, pay models and services ??? X X

Analyze the role the unions play in the workplace and the role of human resources in dealing with unions X

MAG 60 Intro Hospitality ManagementIdentify and describe the component sectors of the hospitality industry and the competitive and change forces affecting the industry XCompare and contrast career opportunities in travel and tourism industry, resort, club and casino operations, lodging services, and food and beverage industryIdentify and describe food service delivery options, facility concerns and management issues XDiscuss the advantages and disadvantages of food service delivery options

Identify and describe lodging types, facility concerns and management issues XAnalyze factors affecting tourism and related hospitality businesses

Apply methods and concepts of management to hospitality industry issues and concerns X X

55

Appendix B



practices

Analyze and apply



of ethics, human

resources, quality


motivation, etc.

Analyze issues facing hospitality management in environment, technology, ethics and international arena XEvaluate some of the more leadership and technical skills required of the hospitality manager in area of human resource management, accounting and finance, marketing, law and automation

X

Assess operations and formulate strategic responses to management issues in the industry X XMAG 200 management Work Experience

Identify equipment, materials, processes, practices and supplies that are characteristic of a particular occupational workplace

Relate theory and classroom knowledge to on-the-job situations X X

Demonstrate desirable attitudes and work habits consistent with occupational endeavors X XBUS 48 International Management

Describe the dynamics of international management environment, including political, legal, economical, social/cultural, and competitive aspects of international business X

Examine various cultural and business practices to effectively manage a diverse workforce in an international business setting X

Analyze the cultural values with the goal of developing cross cultural awareness and sensitivity necessary in international business X


56

Appendix B



practices

Analyze and apply



of ethics, human

resources, quality


motivation, etc.

Identify relevant economic data used in manual and computerized accounting information systems and interpret financial statements X

Evaluate corporate organizations, equity rights and structure X

Analyze, explain, solve problems and apply the principles of financial accounting to varied economic units within a business entity X

Demonstrate the ability to continue in a university program of accounting and acquire the required background in any field of business administration ??????


Define the nature of business and how it operates in our society X

Utilize the basic concepts of creating an efficient marketing strategy X

Apply course content to understand, analyze and form opinions about current issues in business and the economy X


Analyze and explain the various sources of law which comprise the legal system X

Analyze torts and crimes as they relate to business. X

57

Appendix B



practices

Analyze and apply



of ethics, human

resources, quality


motivation, etc.

Analyze torts and their crime.

Describe how tort, criminal and contract law principles affect business. X

Apply college-level methods of analysis and evaluation to discussing and writing about legal and ethical dilemmas as they relate to case law.

Identify and distinguish the various laws of agency and employment and labor law. X

Explain the nature of the legal system in the US and how laws are created. X

Analyze and describe the creation, administration, and termination of the sale of foods as set forth in the Uniform Commercial Code X

Analyze and apply ethical business standards as they relate to business decisions and transactions X


Demonstrate speed and accuracy in analyzing the fundamental processes of mathematics commonly used in making business calculations X X

Demonstrate an understanding of mathematical skills required in other business subjects such as accounting, management, marketing and computer operations X X

58

Appendix B



practices

Analyze and apply



of ethics, human

resources, quality


motivation, etc.

Compare and discriminate between mathematical processes in order to select the appropriate process to apply to common business mathematical problems. X X

Explain, analyze, apply principles, and solve problems within the subject matter XCIS 1A Intro to Comp info Sys

Identify the fundamental computer concepts and terminology used for input, processing, output, and storage

Identify the key features of a variety of software such as operating systems, word processors, spreadsheets, databases, communications and graphics

Apply the principles of and solve problems with word processing, spreadsheet, database, communications and file management programs X

Understand the principles of computer security, ethics and privacy X

Demonstrate the principles of Internet research X

Understand and apply the principles of distance education software

Use the Internet to send electronic messages X

Create electronic presentations with presentation graphics X

59

Appendix B



practices

Analyze and apply



of ethics, human

resources, quality


motivation, etc.


Demonstrate the ability to complete integrated documents using

word processing, spreadsheets, databases, presentation graphics software applications.X

Utilize scanners and related software to scan, optimize, and manage documents and images.

Apply design and development techniques that utilize software

programs in word processing, spreadsheets, databases, presentation graphics, scheduling/time management.

Demonstrate use of Web browsers to browse, search for information, and upload and download files from the Internet.

Apply operating system skills to navigate within, run programs, and organize files and folders.

Apply the use of PIM software for scheduling and time management.

60

Appendix B


Develop and implement marketing strategies

Develop a comprehensive marketing plan

Construct and

implement a promo-

tional plan

Research and analyze consumer decision

parameters

Subject: Marketing ConcentrationMKT 20 Principles of Marketing

Develop an effective marketing strategy X

Communicate product benefits in a convincing and motivating way X X

Develop appropriate pricing and distribution strategies X X

Create long lasting and mutually beneficial marketing relationships X

Apply the concepts in the course content to real world marketing situations to analyze and explain the strategies chosen by professional marketers X

MKT 40 Advertising

Describe the effects of advertising on human behavior and explain why those effects occur X

Apply the principles of Integrated Marketing Communications to specific advertising objectives X

Differentiate among various advertising objectives and suggest appropriate methodologies for achieving those objectives X X

61

Appendix B




Construct and

implement a promo-

tional plan


parameters

Conceptualize the relationship of advertising to the total marketing function X X

Compare and contrast the various types of advertising media (print, broadcast, Internet/interactive, outdoor, and point-of-purchase) X

Draw distinctions between advertisements using different concepts of ad copywriting, art, layout, and special creative techniques to reach different target markets X

Develop an advertising campaign including generating objectives, budgeting, creative messages, media allocation and methods of analysis of the effectiveness of the campaign X

MKT 41 Techniques of Selling

Build profitable and mutually beneficial relationship X

Effectively employ the steps of the selling process with an emphasis on needs selling and emphasizing product benefits that meet client needs X

Answer client/prospect objections X

Effectively manage time in a selling environment

Build effective customer relationships X

62

Appendix B




Construct and

implement a promo-

tional plan


parameters

MKT 42 Retail Management

Identify different types of retail operations, their ownerships and trends affecting retailers X

Explain retail types based on store, non-store, and web retailing X

Understand the various stages consumers go through in selecting retailers and purchasing products X

Discuss how and why retailers segment customers into market segments X X

Understand the reasons retailers develop and maintain different retailing strategies X X

Explain how Information Systems and Supply Chain Management improve the relationship between vendor, retailer, and consumer X

MKT 200Identify equipment, materials, processes, practices and supplies that are characteristic of a particular occupational workplaceRelate theory and classroom knowledge to on-the-job situations

Demonstrate desirable attitudes and work habits consistent with occupational endeavors

BUS 43 International Marketing

Describe the key elements of international marketing, including market opportunities, market entry strategies, marketing environments, target market and marketing mix X X

63

Appendix B




Construct and

implement a promo-

tional plan


parameters

Develop complete international marketing plan X X X X

Formulate, develop, and analyze the target market and marketing mix X X X

Analyze the essential factors that determine the success within each element of international marketing X X

BUS 51 Principles of E-Commerce

Analyze the key business and technological elements in electronic commerce infrastructure

Identify and describe E-commerce technologies such as electronic software, electronic commerce, security issues, and electronic payment systems

Setup a web based store front using readily available software such as Mercantec’s SoftCart and Miva Merchant

Examine other E-commerce related issues including international, legal, ethics, tax, and project management X

Evaluate various electronic commerce business strategies including branding, customer relationship management, purchasing, electronic data interchange, supply-chain management, auction sites, virtual communities, and Web portals

BUS 80 Principles of Logistics

64

Appendix B




Construct and

implement a promo-

tional plan


parameters

Examine the reasons for logistics’ recent growth in importance X

Relate the impact on profitability of effective logistics planning X

Identify and explain points of interaction between logistics and other departments within a business organization

Analyze the business elements that comprise the logistics function

Recognize and demonstrate aspects of product distribution that are critical to customer satisfaction X X


Identify relevant economic data used in manual and computerized accounting information systems and interpret financial statements

Evaluate corporate organizations, equity rights and structure

Analyze, explain, solve problems and apply the principles of financial accounting to varied economic units within a business entity X

Demonstrate the ability to continue in a university program of accounting and acquire the required background in any field of business administration

65

Appendix B




Construct and

implement a promo-

tional plan


parameters


Define and nature of business and how it operates in our society X

Utilize the basic concepts of creating an efficient marketing strategy X X X X

Apply course content to understand, analyze and form opinions about current issues in business and the economy X

Apply course content to real life, business related situations, including specialized areas such as management and career paths X X X X


Analyze and explain the various sources of law which comprise the legal system

Analyze torts and crimes as they relate to business

Analyze tors and their crime

Describe how tort, criminal and contract law principles affect business

Apply college-level methods of analysis and evaluation to discussing and writing about legal and ethical dilemmas as they relate to case law

66

Appendix B




Construct and

implement a promo-

tional plan


parameters

Explain the nature of the legal system in the U.S. and how laws are created

Analyze and describe the creation, administration, and termination of the sale of goods as set forth in the Uniform Commercial Code X

Analyze and apply ethical business standards as they relate to business decisions and transactions X X


Demonstrate speed and accuracy in analyzing the fundamental processes of mathematics commonly used in making business calculations

Demonstrate an understanding of mathematical skills required in other business subjects such as accounting, management, marketing and computer operation X X X

Compare and discriminate between mathematical processes in order to select the appropriate process to apply to common business mathematical problems X X X

Explain, analyze, apply principles, and solve problems within the subject matter X

CIS1A Intro to Comp Info System

Identify the fundamental computer concepts and terminology used for input, processing, output and storage X X

67

Appendix B




Construct and

implement a promo-

tional plan


parameters

Identify the key features of a variety of software such as operating systems, word processors, spreadsheets, databases, communications and graphics X X

Apply the principles of and solve problems with word processing, spreadsheet, database, communications and file management programs X X X

Understand the principles of computer security, ethics and privacy X X X X

Demonstrate the principles of Internet research X X X X

Understand and apply the principles of distance education software

Use the Internet to send electronic messages X X X X

Create electronic presentations with presentation graphics X X X X

CIS 3 Comp Appl-Working Professionals

Demonstrate the ability to complete integrated documents using word processing, spreadsheets, databases, presentation graphics software application X X

Utilize scanners and related software to scan, optimize, and manage documents and images X X

Apply design and development techniques that utilize software programs in word processing, spreadsheets, databases, presentation graphics, scheduling/time management X X X X

68

Appendix B




Construct and

implement a promo-

tional plan


parameters

Demonstrate use of Web browsers to browse, search for information, and upload and download files from the Internet X X X X

Apply operating system skills to navigate within, run programs, and organize files and folders X X X

Apply the use of PIM software for scheduling and time management

69

Appendix B

RIVERSIDE COMMUNITY COLLEGE DISTRICTSLO BY SUBJECT

Retail Management / WAFC (Effective August 4, 2011)

PLO

s

Use

Gene

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Acc

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ting

Prin

ciple

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Inte

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ancia

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Calcu

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argi

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and

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h m

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lyze

and

ass

ess

the

lega

l and

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oduc

tivity

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icat

ions

of w

ork

conf

licts

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ctiv

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lyze

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ctiv

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sion

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ting

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cipl

es to

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mar

ket p

oten

tial.

Subject: Retail Management (WAFC)


Analyze, explain, solve problems and apply the principles of financial accounting to varied economic units within a business entity

X

Identify relevant economic data used in manual and computerized accounting information systems and interpret financial statements

X

Evaluate corporate organization, equity rights and structure

Demonstrate the ability to continue in a university program of accounting and acquire the required background in any field of business administration

ACC 55 / CAT 55 Applied Accounting / Bookkeeping

Identify common terms used in accounting X X

Perform a variety of accounting skills such as journalizing, posting, double entry accounting, reconcile a bank statement, prepare financial statements, record adjusting and closing entries, and complete a worksheet.

X X

Demonstrate a working knowledge or interest calculation and basic payroll procedures and reporting requirements.

X

Analyze and record various business transactions for a small business X

BUS 20 Business Mathematics

70

Appendix B



PLO

s

Use

Gene

rally

Acc

epte

d Ac

coun

ting

Prin

ciple

s or

Inte

rnat

iona

l Acc

ount

ing

Stan

dard

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delin

es to

re

view

and

inte

rpre

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ancia

l doc

umen

ts

Calcu

late

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erish

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ount

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king

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epar

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ectiv

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odes

in

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tiple

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cted

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ctiv

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Ana

lyze

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oduc

tivity

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icat

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of w

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Effe

ctiv

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all

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Ana

lyze

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s of

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s and

use

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ting

prin

cipl

es to

ass

ess

mar

ket p

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tial.

Demonstrate speed and accuracy in analyzing the fundamental processes of mathematics commonly used in making business calculations.

X X

Explain, analyze, apply principles, and solve problems within the subject matter. X X

Compare and discriminate between mathematical processes in order to select the appropriate process to apply to common business mathematical problems.

X X

Demonstrate an understanding of mathematical skills required in other business subjects such as accounting, management, marketing and computer operations.

X X

BUS 22 Management Communications

Explain effective and efficient communication styles appropriate in various business settings

X X X

Analyze the effects of human behavior and communication within an organization X X X X

Apply concepts of organizational relationships, political/cultural considerations, teamwork, problem-solving, and decision-making to communication tasks

X X X X

Demonstrate competency in developing content and in applying technical skills in various written and oral business communications including reports, letters, memos, e-mails, instant messages, resumés, and group presentations

X X X X X X

Apply the understanding of group dynamics and cross-cultural communication in X X X X X X

71

Appendix B



PLO

s

Use

Gene

rally

Acc

epte

d Ac

coun

ting

Prin

ciple

s or

Inte

rnat

iona

l Acc

ount

ing

Stan

dard

s gui

delin

es to

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view

and

inte

rpre

t fin

ancia

l doc

umen

ts

Calcu

late

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erish

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king

fund

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epar

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ectiv

e or

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and

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ten

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mun

icat

ions

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h m

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odes

in

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tiple

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d us

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doc

umen

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) pr

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cted

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Effe

ctiv

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appl

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to a

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l an

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Ana

lyze

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oduc

tivity

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icat

ions

of w

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lyze

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making effective written and oral communications

Develop proficiency in the analysis of organizational relationships, including political and cultural aspects, and application of problem, solving and decision making strategies that lead to the attainment of goals

X X X X X X

CIS 1A Introduction to Computer Information Systems


X


X X

Apply the principles of and solve problems with word processing, spreadsheet, database, communications and file management programs.

X X X

Understand the principles of computer security, ethics and privacy.


Understand and apply the principles of distance education software. X X

Use the Internet to send electronic messages. X X X

Create electronic presentations with presentation graphics. X X X

72

Appendix B



PLO

s

Use

Gene

rally

Acc

epte

d Ac

coun

ting

Prin

ciple

s or

Inte

rnat

iona

l Acc

ount

ing

Stan

dard

s gui

delin

es to

re

view

and

inte

rpre

t fin

ancia

l doc

umen

ts

Calcu

late

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ing

mod

els f

or

mar

k-up

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ofit m

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ns

for p

erish

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and

lost

go

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disc

ount

s, an

d sin

king

fund

sPr

epar

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d de

liver

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ectiv

e or

al

and

writ

ten

com

mun

icat

ions

th

roug

h m

ultip

le m

odes

in

mul

tiple

situ

atio

nsC

reat

e an

d us

e ba

sic

wor

d pr

oces

sing

doc

umen

ts, s

prea

d sh

eets

and

vis

ual (

pow

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) pr

esen

tatio

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t a re

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ch

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r on

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cted

topi

cs.

Effe

ctiv

ely

appl

y ba

sic

man

agem

ent p

rinci

ples

to a

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l an

d ro

le-p

laye

d w

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situ

atio

ns

Ana

lyze

and

ass

ess

the

lega

l and

pr

oduc

tivity

impl

icat

ions

of w

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conf

licts

Effe

ctiv

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com

mun

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e in

sm

all

grou

ps.

Ana

lyze

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s of

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ting

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sion

s and

use

m

arke

ting

prin

cipl

es to

ass

ess

mar

ket p

oten

tial.

CIS3 / CAT3 Computer Applications for Working Professionals

Demonstrate the ability to complete integrated documents using word processing, spreadsheets, databases, presentation graphics software applications.

X X X

Utilize scanners and related software to scan, optimize, and manage documents and images.

X X X

Apply design and development techniques that utilize software programs in word processing, spreadsheets, databases, presentation graphics, scheduling/time management.

X X X

Demonstrate use of Web browsers to browse, search for information, and upload and download files from the Internet.

X X X

Apply operating system skills to navigate within, run programs, and organize files and folders.

X X X

Apply the use of PIM software for scheduling and time management. X X

MAG 44 Principles of Management

Demonstrate an understanding of the planning, organizing, leading and controlling functions of management and apply these concepts and their underlying approaches and principles in the analysis of case studies.

X X

Describe, discuss and apply to management scenarios or case studies to various aspects of planning to building organization success of entrepreneurial enterprises, small business, national and international organizations.

X

73

Appendix B



PLO

s

Use

Gene

rally

Acc

epte

d Ac

coun

ting

Prin

ciple

s or

Inte

rnat

iona

l Acc

ount

ing

Stan

dard

s gui

delin

es to

re

view

and

inte

rpre

t fin

ancia

l doc

umen

ts

Calcu

late

pric

ing

mod

els f

or

mar

k-up

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ofit m

argi

ns

for p

erish

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and

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go

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ount

s, an

d sin

king

fund

sPr

epar

e an

d de

liver

eff

ectiv

e or

al

and

writ

ten

com

mun

icat

ions

th

roug

h m

ultip

le m

odes

in

mul

tiple

situ

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nsC

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d us

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sic

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doc

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ts, s

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ctiv

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ent p

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to a

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d ro

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d w

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Ana

lyze

and

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the

lega

l and

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oduc

tivity

impl

icat

ions

of w

ork

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licts

Effe

ctiv

ely

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e in

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all

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Ana

lyze

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tial.

Describe, discuss, and identify application strategies of basic management skills in team development, communication. motivational techniques, and ethics to management situations.

X X X X

Compare and contrast historical applications of management theory with applications in current business, industrial and public service organizations

X X X


Identify the skills, traits, and characteristics of an effective supervisor X X X

Develop strategies to apply the course content to the challenges of modern supervision

X X X X

Establish work objectives and build systems to achieve appropriate goals X

Accurately assess work situations and select appropriate actions X X

Conduct excellent prospective employee interviews and existing employee evaluations

X


Identify and analyze human relations techniques appropriate to a managerial role. X X X X

Analyze the application of human relations, examine research and the effects of techniques as related to both employee and employers.

X X X X X

Apply various principles of psychology to the business environment. X X X X X

Utilizing wage, incentives, rewards and benefits and the disadvantages of fringe benefits.

Create, maintain and analyze appropriate leadership functions, individual and organizational interaction, responsibility, authority and delegation.

X X X

74

Appendix B



PLO

s

Use

Gene

rally

Acc

epte

d Ac

coun

ting

Prin

ciple

s or

Inte

rnat

iona

l Acc

ount

ing

Stan

dard

s gui

delin

es to

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view

and

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rpre

t fin

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l doc

umen

ts

Calcu

late

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king

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ectiv

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th

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h m

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odes

in

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tiple

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nsC

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d us

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doc

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ts, s

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d w

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Ana

lyze

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tivity

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of w

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s of

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es to

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mar

ket p

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tial.

Create a management plan employee success. X

Recognize the effect of cultural differences, trends and their impact in the global marketplace.

X X X X

Analyze the various forms of scientific management; humanistic, psychological, sociological, anthropological, and general management.

X X X X

MAG 56 Human Resource Management

Identify and analyze the manager’s responsibility in human resource management X X X X

Assess techniques used to implement human resources policies X X X

Compare and contrast methods of performance evaluation and their use in promotion, transfer, and training employees

X X X

Analyze various human resource laws and policies required for professionals in the field

X X X X

Compare and contrast various employee performance, hiring, evaluation, discipline, benefits, pay models and services.

X X X X

Determine the role unions play in the workplace and the role of human resources in dealing with unions

X X

MAG 57 Oral Communication

Analyze the communication process and participants in the process X X X

Compare and contrast appropriate types of oral communications X X X

Apply principles of effective speaking by demonstrating proficiency in oral communication.

X X X

Synthesize effects of oral and non-verbal communication on the organization X X X

75

Appendix B



PLO

s

Use

Gene

rally

Acc

epte

d Ac

coun

ting

Prin

ciple

s or

Inte

rnat

iona

l Acc

ount

ing

Stan

dard

s gui

delin

es to

re

view

and

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rpre

t fin

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l doc

umen

ts

Calcu

late

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and

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ount

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d sin

king

fund

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d de

liver

eff

ectiv

e or

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and

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ten

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mun

icat

ions

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h m

ultip

le m

odes

in

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tiple

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atio

nsC

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d us

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doc

umen

ts, s

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Effe

ctiv

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Ana

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oduc

tivity

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of w

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Effe

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e in

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all

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Ana

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s of

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sion

s and

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es to

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ket p

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tial.

Demonstrate the use of graphic presentations of data to accompany persuasive and expository speeches

X X X

SPE 1 Public Speaking

Demonstrate competence in ethical speech preparation and presentation X X

Effectively integrate credible evidence and sound reasoning in speech preparation and presentation

X X

Demonstrate effective management of anxiety during preparation and presentation of speeches

X

Implement ethical standards expected of an audience member by employing effective listening skills and cultural sensitivity

X

Critically evaluate their own and others speeches based on content, composition/organization, delivery, and implementation of ethical standards

X

Demonstrate the ability to perform audience analysis and adaptation while speaking extemporaneously

SPE 9 Interpersonal Communication

Identify communication foundations including models, myths, principles, and purpose

X X X

Evaluate the role of listening in dyadic communication in various contexts X X X

Analyze the use of verbal and nonverbal communication in dyadic communication in various contexts

X X X

76

Appendix B



PLO

s

Use

Gene

rally

Acc

epte

d Ac

coun

ting

Prin

ciple

s or

Inte

rnat

iona

l Acc

ount

ing

Stan

dard

s gui

delin

es to

re

view

and

inte

rpre

t fin

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l doc

umen

ts

Calcu

late

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mod

els f

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k-up

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ofit m

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ns

for p

erish

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and

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d sin

king

fund

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epar

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d de

liver

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ectiv

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al

and

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ten

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ions

th

roug

h m

ultip

le m

odes

in

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tiple

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atio

nsC

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d us

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ts, s

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eets

and

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) pr

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t a re

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cted

topi

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ctiv

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ent p

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to a

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l an

d ro

le-p

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d w

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Ana

lyze

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lega

l and

pr

oduc

tivity

impl

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ions

of w

ork

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Effe

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mun

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e in

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all

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Ana

lyze

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ting

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sion

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ting

prin

cipl

es to

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mar

ket p

oten

tial.

Analyze the role of perception of self and others while appraising the significance of self-concept/self-esteem, including values, in dyadic communication in various contexts

X X

Critically assess the impact of emotion management in relationships in various contexts

X X

Analyze theories of dyadic communication (Self-Disclosure, Impression Management, Stage Model, Dialectic Perspective) and synthesize the theories to evaluate relationship development, maintenance and termination

X

Analyze conflict in two-person interaction and identify appropriate styles/methods of conflict management in various contexts

X X

MKT 20 Principles of Marketing

Develop an effective marketing strategy.

Communicate product benefits in a convincing and motivating way. X

Develop appropriate pricing and distribution strategies. XCreate long lasting and mutually beneficial marketing relationships. X

Apply the concepts in the course content to real world marketing situations to analyze and explain the strategies chosen by professional marketers.

X

77

Appendix B



PLO

s

Use

Gene

rally

Acc

epte

d Ac

coun

ting

Prin

ciple

s or

Inte

rnat

iona

l Acc

ount

ing

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dard

s gui

delin

es to

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and

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rpre

t fin

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l doc

umen

ts

Calcu

late

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k-up

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erish

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d sin

king

fund

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and

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ten

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mun

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ions

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roug

h m

ultip

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odes

in

mul

tiple

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atio

nsC

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d us

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ts, s

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cted

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Effe

ctiv

ely

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to a

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l an

d ro

le-p

laye

d w

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Ana

lyze

and

ass

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the

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l and

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oduc

tivity

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ions

of w

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Effe

ctiv

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e in

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ps.

Ana

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use

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cipl

es to

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mar

ket p

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tial.

MKT 42 Retail Management

Identify different types of retail operations, their ownerships and trends affecting retailers

X X

Explain retail types based on store, non-store, and web retailing X

Understand the various stages consumers go through in selecting retailers and purchasing products

X X

Discuss how and why retailers segment customers into market segments X

Understand the reasons retailers develop and maintain different retailing strategies. X

Explain how Information Systems and Supply Chain Management improve the relationship between vendor, retailer, and consumer

X

Sum 12 6 40 22 30 23 25 29 7

78

Appendix B


PLO Number of SLO’s supporting it PLO 1 12PLO 2 6PLO 3 40PLO 4 22PLO 5 30PLO 6 23PLO 7 25PLO 8 29PLO 9 7

Each Course in this concentration contributes to the student’s ability to succeed, but when we performed this evaluation there seems that there are only 2 SLO’s in the ACC 1A course track directly to any PLO’s in the concentration. This needs further discussion at the discipline level to determine the appropriate action.

Course SLO’s supporting at least 1 PLOACC 1A 2ACC 55 / CAT 55 6BUS 20 8BUS 22 29CIS 1A 15CIS 3 17MAG 44 10MAG 51 11

79

Appendix B

MAG 53 26MAG 56 20MAG 57 15SPE 1 7SPE 9 16MKT 20 4MKT 42 8

PLO tracking WAFC Conc Grid 8 4 11

80

Appendix C

RCC Business DisciplineCourse Outline of Record Update Report

October 2011SUB # TITLE Last Udate Comments

BAN 51 Principles of Banking Fall 2011

BAN 52 Consumer Lending Fall 2011

BUS 10 Intro to Bus Fall 2011

BUS 18A Bus Law I Fall 2011

BUS 18B Bus Law II Fall 2011

BUS 20 Bus Mathematics Fall 2011

BUS 22 Management Communications Fall 2006 CO is at Moreno Valley. RCC faculty cannot update or edit this course

BUS 30 Entrepreneurship & Small Bus Fall 2011

BUS 40 International Bus- Principles Fall 2011

BUS 43 International Bus- Marketing Fall 2011

BUS 46International Bus- Basics of Exporting Fall 2011

BUS 47Applied Business & Managerial Ethics Fall 2011

BUS 48 International Management Fall 2011

BUS 51 Principles of E-Commerce Unknown - No date on COR CO is at Moreno Valley. RCC faculty cannot update or edit this course

BUS 52 Intro to PDA's Fall 2006 CO is at Moreno Valley. RCC faculty cannot update or edit this course

BUS 53 Intro to Personal Finance Fall 2011

BUS 58 Marketing the Virtual Office Fall 2011

BUS 60Intro to Insurance & Risk Management Course Withdrawn RCC Discipline has voted to withdraw this course

81

Appendix C

BUS 70Intro to Organizational Development Fall 2011

BUS 71Intro to Productivity Management Fall 2011

BUS 72 Intro to Quantitative Methods Fall 2011

BUS 200 Business Work Experience Spring 2008

MAG 44 Principles of Management Fall 2011

MAG 46Contemporary Quality Systems Management Fall 2011

MAG 47

Applied Business & Managerial Ethics (formerly Organizational Ethics) Fall 2011

MAG X 51 Elements of Supervision Fall 2011

MAG 52Employee Training & Development Unknown - No date on COR Will be updated by Spring, 2012

MAG 53 Human Relations Unknown - No date on COR CO is at Moreno Valley. RCC faculty cannot update or edit this course

MAG 54 Employee Labor Relations Fall 2011

MAG 56 Human Resources Management Unknown - No date on COR CO is at Moreno Valley. RCC faculty cannot update or edit this course

MAG 60 Intro to Hospitality Management Fall 2011

MAG 62Restaurant and Hotel Management Fall 2011

MAG 70Intro to Organization Development Fall 2011

MAG 71Intro to Productivity Management Fall 2011

MAG 72 Intro to Quantitative Methods Fall 2011

MAG 200 Management Work Experience Spring 2008

MKT 20 Principles of Marketing Fall 2011

MKT 30 Fashion Merchandizing Fall 2011

82

Appendix C

MKT 40 Advertising Fall 2011

MKT 41 Techniques of Selling Fall 2011

MKT 42 Retail Management Fall 2006 CO is at Moreno Valley.

MKT 200 Marketing Work Experience Spring 2008

PAL 10 Paralegal Studies Fall 2011

PAL 14 Legal Ethics Fall 2011

PAL 64Legal Research and Computer Applications Fall 2006 Course outline is being updated. Will be completed by Spring, 2012

PAL 68 Civil Litigation & Procedures Fall 2011

PAL 70 Law Office Policies, Procedures Fall 2011

PAL 71 Legal Terminology Fall 2006 Course outline is being updated. Will be completed by Spring, 2012

PAL 72 Legal Analysis and Writing Unknown - No date on COR Course outline is being updated. Will be completed by Spring, 2012

PAL 78 Civil Litigation & Procedures Fall 2011

PAL 80 Internship Project Fall 2006 Course outline is being updated. Will be completed by Spring, 2012

PAL 81 Bankruptcy Law & Procedures Fall 2006 Course outline is being updated. Will be completed by Spring, 2012

PAL 83Estate Planning & Probate Procedures Fall 2006 Course outline is being updated. Will be completed by Spring, 2012

PAL 85 Family Law & Procedures Fall 2006 Course outline is being updated. Will be completed by Spring, 2012

PAL 87Trial Practice Preparation & Procedures Fall 2006 Course outline is being updated. Will be completed by Spring, 2012

PAL 200Paralegal Studies Work Experience Spring 2008 Course outline is being updated. Will be completed by Spring, 2012

RLE 80 Real Estate Principles Spring 2005 The Course Originator for Real Estate courses is at Norco.

RLE 81 Real Estate Practices Spring 2005 RCC faculty cannot update or edit Real Estate courses.

RLE 82 Legal Aspects of Real Estate Spring 2005

RLE 83 Real Estate Finance Spring 2005

RLE 84 Real Estate Appraisal Spring 2005

83

Appendix C

RLE 85 Real Estate Economics Spring 2005

RLE 86 Escrow Procedures I Spring 2005

RLE 87 Escrow Procedures II Unknown COR not on Curricunet

NOTE: Accounting courses have been deleted from this report asAccounting is now its own Discipline and no longer part of the RCC Business Discipline.

84

Appendix D

RIVERSIDE COMMUNITY COLLEGEPrerequisite Validation Procedure (CONTENT REVIEW)

BUSINESS 43Advisory: BUS 10

STEP 1: As a discipline/department develop a list of entry skills. Entry skills should be skills that are necessary for a student to have on entering the course for successful completion of the course. The skills should be related to the course that will serve as a prerequisite.

1. An understanding of the nature of business and how it operates in our society.

2. Knowledge of basic concepts of business and the ability to analyze how they

impact on the organization and its competitiveness.

3. Ability to analyze the factors contributing to competitiveness in the business environment and the basic components involved in marketing strategy.

STEP 2: List learning objectives (EXIT SKILLS) from the course outline for the prerequisite course.


2. Apply the course content to real-life, business-related situations, including specialized areas such as management and career paths.

3. Utilize the basic concepts of creating an efficient marketing strategy.

4. Apply course content to understand, analyze and for opinions about current issues in business and the economy.

STEP 3: Match the entry skills for the course to exit skills (learning objectives) from the prerequisite course using the grid. SEE GRID ON NEXT PAGE.

85

Appendix D

RIVERSIDE COMMUNITY COLLEGEGRID FOR PREREQUISITE EVALUATION

COURSE: __BUSINESS 43 ADVISORY: __BUSINESS 10 ___

ENTRY SKILL # 1 2 3 4 5 6 7

1 X 2 X 3 X 4 X X X 5 6 7 8 9

X means that the entry skill # on the column heading is met by the EXIT SKILL # (learning objective #) on the row label.

STEP 4: Rank the match of the two using the alignment scale on the next page. Analyze how appropriate the prerequisite is to the course.

Rank: ___3____

Analysis: Completion of Business 10 will be advantageous to students entering Business 43 because the concepts, terminology and applications of material covered in Business 10 are very helpful underpinnings to Business 43 students. While it is an advisory, students who have not completed Business 10 will be exposed briefly to the most relevant concepts to marketing in Business 43 and can successfully complete the course.

86

EXIT

SKILL

#

Appendix D


BUSINESS 43Advisory MARKETING 20


1. An understanding of the nature of business. 2. Knowledge of basic concepts of business and the importance of

competitiveness.

3. An understanding of the basic components involved in marketing strategy.


1. Develop an effective marketing strategy.

2. Communicate product benefits in a convincing and motivating way.

3. Develop appropriate pricing and distribution strategies.

4. Create long lasting and mutually beneficial marketing relationships.

5. Apply the concepts in the course content to real world marketing situations to analyze and explain the strategies chosen by professional marketers.


87

Appendix D


COURSE: __BUSINESS 43 ADVISORY: __MARKETING 20 ___

ENTRY SKILL # 1 2 3 4 5 6 7

1 X 2 X 3 X 4 X 5 X 6 7 8 9



Rank: ___4

Analysis: Completion of Marketing 20 will be very advantageous to students entering Business 43 because the concepts, terminology and applications of material covered in Marketing 20 serve is an overview of the specialized area of focus for Business 43 students. While it is an advisory, students who have not completed Marketing 20 will be exposed briefly to the most relevant concepts to overall marketing in Business 43 and can successfully complete the course.

88

EXIT

SKILL

#

Appendix D


BUSINESS 48Advisory BUSINESS 10


1. An understanding of the nature of business. 2. Knowledge of basic concepts of business and how they impact on the

organization and its competitiveness.

3. An understanding of the basic concepts of management.



2. Apply the course content to real-life, business-related situations, including specialized areas such as management and career paths.

3. Utilize the basic concepts of creating an efficient management models.

4. Apply course content to understand, analyze and form opinions about current issues in business and the economy.


89

Appendix D


COURSE: __BUSINESS 48 ADVISORY: __BUSINESS 10 ___

ENTRY SKILL # 1 2 3 4 5 6 7

1 X 2 X 3 X 4 X X X 5 6 7 8 9



Rank: ___3____

Analysis: Completion of Business 10 will be advantageous to students entering Business 48 because the concepts, terminology and applications of material covered in Business 10 are very helpful underpinnings to Business 48 students. While it is an advisory, students who have not completed Business 10 will be exposed briefly to the most relevant concepts to management in Business 48 and can successfully complete the course.

90

EXIT

SKILL

#

Appendix D


BUSINESS 48Advisory MANAGEMENT 44


1. An understanding of the nature of business. 2. Knowledge of basic concepts of business and how they impact on the

organization and its competitiveness.

3. An understanding of the basic concepts of management.


1. Demonstrate an understanding of the specialized areas of the functions of management.

2. Develop an understanding of basic management skills such as team development, communication and motivational techniques and be able to identify application strategies in management situations.

3. Compare and contrast historical applications of management theory with applications in current business, industrial and public service organizations.


91

Appendix D


COURSE: __BUSINESS 48 ADVISORY: __MANAGEMENT 44 ___

ENTRY SKILL # 1 2 3 4 5 6 7

1 X 2 X 3 X 4 5 6 7 8 9



Rank: ___3____

Analysis: Completion of Management 44 will be advantageous to students entering Business 48 because the concepts, terminology and applications of material covered in Management 44 serve as a general introduction of management for Business 48 (International Management) students. While it is an advisory, students who have not completed Management 44 will be exposed briefly to the most relevant concepts to overall management in Business 48 and can successfully complete the course.

92

EXIT

SKILL

#

Appendix D

Riverside City CollegePCAL (Content Review)

MAG 70 / BUS 70 (Introduction to Organization Development)Advisory: MAG 44

Entry skills necessary for a student to have on entering MAG 70 / BUS 70, for successful completion.

1. Analyze and describe critical components of an organizational culture2. Effectively express the role of power and authority regarding conflict and change3. Select appropriate techniques used to improve group behavior

Exit skills from the Advisory course MAG 44 (Principles of Management)

1. Demonstrate an understanding of planning, organizing, leading and controlling functions of management.

2. Describe, discuss & apply aspects of planning to build organization success of organizations.

3. Describe, discuss & apply strategies of basic management skills in team development, communication, motivational techniques and ethics.

4. Compare & contrast historical applications of management theory with applications is current businesses.

GRID FOR PREREQUISITE EVALUATION

COURSE: BUS 70 / MAG 70 ADVISORY: MAG 44

ENTRY SKILL # 1 2 3 4 5 6 7

1 X X 2 X X 3 X X X 4 X X 5 6 7 8 9

93

EXIT

SKILL

#

Appendix D



Rank: ___3____

Analysis: The topical content review of MAG 44 specifically identifies a minimum of 11

elements which support activities necessary for effective organization development or change.

Thus, completion of MAG 44 will be advantageous to students entering BUS 70 / MAG 70 because the skills taught in MAG 44 are foundational to any management activity. Course requirements of MAG 70 to develop interventions in team building, conflict management, organizational change and role negotiation are enhanced by skills of leading, managing, motivating and decision-making provided in MAG 44.

Otherwise, it is expected that MAG 70 students have attained basic management skills as part of previous course work or employment experiences.

Although this is an advisory, all students, whether or not they have completed MAG 44, will be exposed to current organizational improvement interventions and standards in the course or course materials for BUS 70 / MAG 70 and can, with careful application and work, successfully complete the course.

The advisory course is deemed appropriate for this course.

94

Appendix E

Appendix DCourse Schedule Rotation Matrix Fall 2011

SUB # Units X-Listed? AnnualReviewMonth

TITLE COR SHEPHERD

Term(s) offered

Odd Numbered

Years

Even Numbered

Years

ACC 1A 3 Sept Principles I Honore & Worsham

FWSS

ACC 1B 3 Sept Principles II Chaks & Stearns FWSSACC 38 3 Sept Managerial Acc. Honore &

WorshamS

ACC 55 3 CAT 55 Sept Applied Acc/Bookkeeping Honore & Worsham

FWSS

ACC 61 3 Sept Cost Accounting Honore & Worsham

S

ACC 62 3 Sept Payroll Accounting Honore & Worsham

FS

ACC 63 3 Sept Income Tax Acc. Honore & Worsham

FS

ACC 65 3 Sept Computerized Acc. Honore & Worsham

FS

ACC 66 3 Sept Non-Profit & Gov. Acc Honore & Worsham

F

ACC 200 1-2-3-4

Wkx 200 Sept Acc. Work Exp. Honore & Worsham

SeptBAN 51 3 Sept Principles of Banking Pardee FBAN 52 3 Sept Consumer Lending Pardee S

BUS 10 3 Oct Intro to Bus Wyckoff FWSSBUS 18A 3 Oct Bus Law I Judon FWSSBUS 18B 3 Oct Bus Law II Judon FWSSBUS 20 3 Oct Bus Mathematics Wyckoff FWSSBUS 22 3 ?MAG

22?Oct Management Communications Ishihara FWSS

BUS 30 3 Oct Entrepreneurship & Small Bus Wilcoxson FWSSBUS 40 3 Oct International Bus- Principles Ishihara F

95

Appendix E

BUS 43 3 Oct International Bus- Marketing Ishihara FBUS 46 3 Oct International Bus- Basics of

ExportingIshihara F

BUS 47 3 MAG 47 Oct Applied Business & Managerial Ethics

Pardee F W

BUS 48 3 Oct International Management Ishihara SBUS 51 3 Oct Principles of E-Commerce Duran SBUS 52 1.5 Oct Intro to PDA's Duran BUS 53 3 Oct Intro to Personal Finance Duran / Wilcoxson

BUS 58 3 CAT 58 Oct Marketing the Virtual Office ? FSBUS 60 3 Oct Intro to Insurance & Risk

ManagementWyckoff

BUS 70 3 MAG 70 Nov Intro to Organizational Development

Pardee S

BUS 71 3 MAG 71 Nov Intro to Productivity Management

Pardee F

BUS 72 3 MAG 72 Nov Intro to Quantitative Methods Pardee SBUS 200 1-2-3-

4WKX 200 Nov Business Work Experience Webster

MAG 44 3 Feb Principles of Management Wyckoff FSMAG 46 3 Feb Contemporary Quality Systems

ManagementPardee F

MAG 47 3 BUS 47 Feb Applied Business & Managerial Ethics (formerly Organizational Ethics)

Pardee F W

MAG 51 3 Feb Elements of Supervision Wyckoff FSSMAG 52 3 Employee Training &

DevelopmentS

MAG 53 3 Feb Human Relations Wikcoxson SMAG 54 3 Employee Labor Relations SMAG 56 3 Feb Human Resources

ManagementWilcoxson FS

MAG 57 3 Withdrawn Feb Oral Communications

MAG 60 3 Feb Intro to Hospitality Management S

96

Appendix E

MAG 62 3 Feb Restaurant and Hotel Management

MAG 70 3 BUS 70 Feb Intro to Organization Development

Pardee S

MAG 71 3 BUS 71 Feb Intro to Productivity Management

Pardee F

MAG 72 3 BUS 73 Feb Intro to Quantitative Methods Pardee SMAG 200 1-2-3-

4WKX 200 Feb Management Work Experience

FebMAR 20 3 Feb Principles of Marketing Wyckoff FWSSMAR 30 3 Feb Fashion Merchandizing MAR 40 3 Feb Advertising Ishihara FSSMAR 41 3 Feb Techniques of Selling Wyckoff SMAR 42 3 Feb Retail Management Duran SMAR 200 1-2-3-

4WKX 200 Feb Marketing Work Experience

PAL 10 3 March Paralegal Studies Judon

PAL 14 3 March Legal Ethics Judon

PAL 64 3 March Legal Research and Computer Applications

Judon

PAL 68 3 March Civil Litigation & Procedures Judon

PAL 70 1.5 March Law Office Policies, Procedures Judon

PAL 71 1.5 March Legal Terminology Judon

PAL 72 3 March Legal Analysis and Writing Judon

PAL 78 3 March Civil Litigation & Procedures Judon

PAL 80 1.5 March Internship Project Judon

PAL 81 3 March Bankruptcy Law & Procedures Judon

PAL 83 3 March Estate Planning & Probate Procedures

Judon

PAL 85 3 March Family Law & Procedures Judon

PAL 87 3 March Trial Practice Preparation & Procedures

Judon

PAL 200 1-2-3- WKX 200 March Paralegal Studies Work Experience

97

Appendix E

4March

RLE 80 3 March Real Estate Principles Wagner FWSSRLE 81 3 March Real Estate Practices Wagner FWSSRLE 82 3 March Legal Aspects of Real Estate Wagner FRLE 83 3 March Real Estate Finance Wagner SRLE 84 3 March Real Estate Appraisal Wagner SRLE 85 3 March Real Estate Economics Wagner SRLE 86 3 March Escrow Procedures I Wagner FRLE 87 3 March Escrow Procedures II Wagner S

98

Appendix F

PLO Assessment from Capstone, Spring 2011

The following describes the results from administering a PLO assessment in MKT 42 during the spring semester 2011. Ten students completed the online survey of 22 questions. Each of the 22 questions was tied to one or more PLO and one or more courses in the Business department. One of the students completing the assessment did so in such a way that we were unable to retrieve the scores of their survey, therefore the data will be treated as if there were nine students completing the assessment.

PLO Questins Answered Correctly, Business Capstone course, Spring 2011 Student

Question 1 2 3 4 5 6 7 8 9 % CORRECT1 Y Y N Y Y N Y Y Y 66.672 N N Y Y Y Y Y Y Y 77.783 Y N N Y N Y Y Y N 55.564 N Y N Y Y Y Y Y Y 77.785 N N Y Y N Y N N N 33.336 Y N Y Y N Y Y Y Y 77.787 N N N Y N N Y Y N 33.338 N Y Y Y N N Y Y Y 66.679 N N N Y Y N Y N N 33.3310 N N N Y N Y Y Y N 33.3311 N N N N N Y Y N Y 33.3312 N N Y Y Y Y N N N 44.4413 N N Y Y N Y Y N N 44.4414 N N N Y N N N N N 11.1115 N N Y Y N Y N Y N 44.4416 N N Y Y N N N Y N 33.3317 N N N Y Y N Y N Y 44.4418 N N Y Y N Y Y Y N 55.5619 N N Y Y Y N Y Y Y 66.6720 Y N N N N N N Y N 22.2221 N Y N N N N Y Y N 33.3322 N N Y Y Y Y Y Y N 66.67

Percent 13.64 18.18 50 86.36 36.36 54.55 72.73 68.18 36.36Table 1 (Business PLO Survey results Spring 2011.Correct answers by student & question)

99

Appendix F

The average score on the PLO Assessment is 48.48 % with a Median score of 50% and standard deviation of 24.69 points. Table

Descriptive Statistics, Score

Mean 48.48444444Standard Error 8.229272297Median 50Mode 36.36Standard Deviation 24.68781689Sample Variance 609.4883028

Kurtosis-

1.026627948Skewness 0.029407685Range 72.72Minimum 13.64Maximum 86.36Sum 436.36Count 9Confidence Level(95.0%) 18.97673595

Table 2 (Descriptive statistics for score on capstone PLO assessment)

100

Appendix F

The average time to take the Business PLO survey was 18.39 minutes with a Median length of 10.36 minutes and a standard deviation of 19.13 minutes.

Descriptive Statistics, time to complete

assessment Mean 18.39375Standard Error 6.765917195Median 10.365Mode #N/AStandard Deviation 19.13690372Sample Variance 366.2210839Kurtosis 2.568017241Skewness 1.794282457Range 55.3Minimum 3.82Maximum 59.12Sum 147.15Count 8Confidence Level(95.0%) 15.99885188

Table 3 (Descriptive statistics for time to complete the Business PLO survey)

101

Appendix F

Shown below are three regression analysis graphs based on the survey data.

Graph 1: Assessment score as a function of time on task when completing the assessment instrument. This shows a fairly strong positive correlation, indicating that the longer students took in completing the assessment, the higher their score. The mean time taken to complete the assessment was 18.39 minutes and the median was 10.36 minutes.

The 74% R-squared value indicates a very strong influence. The change in the time taking the assessment accounts for 74% of the change in the score.

102

Appendix F

Graph 2: Assessment score versus the grade in the course. This is a positive relationship but is only moderately strong. 28% of the change in the score is a result of the change in the course grade.

103

Appendix F

Graph 3: Assessment score as a function of the units successfully completed in the declared major. This is also a positive relationship but it is very weak. Only 2.1% of the assessment score is related to the number of units successfully completed in the major.

General Observations:

The PLO assessment was administered in an online class and was developed as a survey. This made it difficult the “Harvest” the data, because the questions were not scored, only tracked for which answer was selected by students. In the future it is advised to make the assessment instrument a Quiz or test so the scores will be more easily identified.

While this is a summary of the data and a general analysis is included, additional analysis and discussion is necessary before any assumptions can be made.

This serves as an initial effort to track PLOs for Business programs and it is the first time we have designated MKT 42 as a Capstone course. It is recommended that discussion continues regarding this activity.

104

Appendix F

PLOSurvey Question

1 MAG 22 GB 33 BA 44 GB 75 MKT 1 & MKT 46 GB 47 ACC 1 & GB 18 BA 29 GB 110 O & P 111 MKT 412 HR 413 MAG 1 & HR 114 BA 115 BA 216 MKT 317 BA 318 GB 2 & HR 519 GB 6 & MAG 220 MKT 221 IB 122 IB 3

Program Area Abreviation used Business Administration BAAccounting ACCBanking & Finance B & FGeneral Business GBHuman Resource HRManagement MAGMarketing MKTReal Estate REInsurance INSInternational Business IBOperations &Production Management O & P

PLO Capstone Survey Tracking

105

Documents

PROGRAM REVIEW - archive.rccd.edu€¦ · Web viewBUSINESS ADMINISTRATION . DISCIPLINE (PROGRAM REVIEW. Fall 2011 (Discipline Members & Contributors. Ron Pardee. LaNeshia Judon