Embed Size (px)
Citation preview
HELP DESK FOR MAGENTO 2
User GuideVersion: 1.0.0
Release Date: 10.02.2016
Product Page: Help Desk
Support: [email protected]
C O P Y R I G H T © 2 0 1 6 – M A G E B U Z Z S T O R E
TABLE OF CONTENTS
1. Installation ………………………………………….……………………………….………………………12. Module Configuration…………………………………………………………………………………23. Ticket Management…………………………………………….......................................74. Department Management……………………………………………………………………….135. Priorities settings…………………………………………………...................................166. Statuses settings……………………………………………………………………………………..187. Quick responses settings…………………………………………..............................208. Mail Parsers settings………………………………………………................................229. Block List settings…………………………………………….......................................2410. Front-end Demonstration…………………………………………………………………………2611. Customization.………………………………………….…………....................................2712. Customer Support…….…………………………………………....................................28
Download Extension
• Download the extension on the website: http://www.magebuzz.com/helpdesk-magento-2.html
Unpack Zip File
• After downloading, unpack the extension zip file
Upload Files
• Upload all the files from the extension package to the root folder of your Magento installation
Run Following Commands
• php bin/magento module:enableMagebuzz_Core
• php bin/magento module:enableMagebuzz_ Helpdesk
• php bin/magento setup:upgrade
• php bin/magento cache:flush
1. InstallationPage 1
Page 2
2. Module ConfigurationAdmin Panel => Stores => Configuration => MAGEBUZZ => Helpdesk
Page 3
2. Module Configuration
Main Ticket Page
Page 42. Module Configuration
Ticket Submission
Page 5
2. Module ConfigurationStaff and Email Configuration
Page 6
2. Module ConfigurationAuto Close Ticket
Page 7
3. Ticket ManagementAdmin Panel => HELP DESK => Tickets
Page 8
3. Ticket Management
You can filter the whole ticket list based on Mask ID, Created & Modified time, Title,
Department, Status, Priority, Customer & Staff name.
Easier to find urgent tickets to solve first based on Priority
Track and tackle new tickets based on Status
Find tickets of a certain department to handle, …
Filters Feature:
Page 9
3. Ticket Management
Click on Select => Edit
or:
Double Click on the ticket row
Edit or Answer A Ticket:
Page 10
3. Ticket ManagementEdit or Answer A Ticket:
Page 11
3. Ticket Management
Edit or Answer A Ticket:
Customer’s name
You can edit all sections in
the Ticket Summary
appropriately.
Page 12
3. Ticket ManagementEdit or Answer A Ticket:
Page 13
4. Department Management
To edit a department information:
+) Double click on each row
Or
+) Click on “Select” and choose “Edit”
Admin Panel => HELP DESK => Departments
Page 14
4. Department ManagementEdit A Department:
Page 15
4. Department ManagementEdit A Department:
Page 16
5. Priorities SettingsAdmin Panel => HELP DESK => Priorities
Page 17
5. Priorities Settings
Add New Priority: Click on “Add New Priority” in the Priority list
Page 18
6. Statuses SettingsAdmin Panel => HELP DESK => Statuses
Page 19
6. Statuses Settings
Add New Status: Click on “Add New Status” in the Status list
Page 20
7. Quick Responses SettingsAdmin Panel => HELP DESK => Quick Responses
Page 21
7. Quick Responses SettingsAdd New Quick Response: Click on “Add New Quick Response” in the Quick Response list
Page 22
8. Mail Parsers Settings
Admin Panel => HELP DESK => Mail Parsers
Page 238. Mail Parsers Settings
Add New Mail parser: Click on “Add New Mailparser” in the Mail Parser list
Page 24
9. Block List Settings
Admin Panel => HELP DESK => Block List
Page 259. Block List SettingsAdd New Blocked Email:
1st method: Click on “Add New Email” in the Block list
2nd method: Go to Ticket management => Choose email that needs blocking => Click on
“Block This Customer”
Page 2610. Front-end Demonstration
Page 27
11. Customization
HELP DESK EXTENSION is 100% open source and provided under
General Public License (http://www.gnu.org/licenses/gpl.html).
You are allowed to customize the theme to meet your requirements.
In case that you want to use our customization service, please send us
your request at: http://www.magebuzz.com/contacts
Page 28
12. Customer Support
If you have any problems during Installation, do not hesitate to express
with us. Our support team are always available to support you and will
definitely make you satisfied.
Please log in our store and submit a ticket to show your issues at:
http://www.magebuzz.com/support/
