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Magento 2 Help Desk Pro Extension
Producer: LandOfCoder
Price: $199 $99 (until 8/31/2017)
Compatibility: Magento 2.0.x, Magento 2.1.x
Live Chat With Many Customers At Once
Provide your customer withoutstanding support. Our helpdesk extension features live chatsupport. With Live Chat, you cansupport many customers at thesame time. That save tons of timeand effort for your supportprocess
Fast & Smart Workflow To Minimize Time WastedMagento 2 Help Desk extensionbrings you a time saving andorganized workflow. Providecustomers with outstandingsupport and make the customerfeel indispensable and uniquewith your brand.
Fully Responsive On Mobile, Tablet, Laptop & DesktopOn the era of mobile usage, it isimportant to be fully ResponsiveOn Mobile & Tablet, right? Nomatter which devices yourcustomer is using, they can submittickets every time and everywhere
Multiple Ways to Get Support
• Chat Box
• Contact Us Tab on the left.
• Login or register and create a ticket in the Help Desk tab in the user account interface.
• Email the support team's address.
• Magento backend by support staff
Clear User-friendly Interface
Customers can find it easy to getsupport using Help Deskextension. Moreover, LOFMagento 2 Help Desk Extensionhelps your customer manage alltickets fast and easily.
Able to Create & Reply to Ticket directly to EmailAfter logging in or registering andcreate a ticket in the Help Desktab in the user account interfacewith simple steps, users can get areply to ticket direct their email.
Add File Attachment to the ticket
Allow your customers to tell your support team more with the ability to attach files to their inquiries.
Set Priority, Status and Category section for each ticketWhen creating a new ticket,customers can submit theirrequest with ease by selectingdepartments, product types, andcategories for their ticket. Also,they can set the Priority level andsee its status for the ticket.
Quick Reply or Close a ticket
Let your customers post a quickreply to save their time and createan enjoyable customer'sexperiences.
Easy to Check ticket history
It is also convenient for you andyour customers to look at all tickethistory in the blink of an eye.
Check Ticket Status
In Help Desk section, customers can check ticket status and get a notification when there are any status changes.
Satisfaction Star Rating
Magento 2 Help Desk Extensioncomes with a rating that allowscustomer give a rating for eachticket conveniently.
Quick Responses With Answer Shortcut
LOF Magento 2 help deskextension allows your customersto create unlimited quickresponse. Just by a single click,you can insert these answers intothe message.
Ticket auto-expiration & Auto-reminder
You can set Ticket auto-expiration& Auto-reminder date after aperiod of zero activities
Smart tickets grid
Managing your tickets becomesmuch easier with pre-definedfilters and customizable TicketGrid
Flexible Assign System
Both you and your customers canassign tickets to properdepartments and agents withease.
On-the-fly Filters
You can search ticket by keywordor use advanced filters. The filteroption can be used to search anyspecific ticket. This will savecustomer a lot of time
Save communications history completely
If you need to save and recovercustomer query, information andcommunication history, LOFMagento 2 Help Desk Extension isa smart choice.
Built-in content
You can add custom emailtemplate, default template for:
• New Ticket Email
• New Message Email
• Status Ticket Email
• Reminder Email
Accept tickets via Email
Lof Magento 2 Help DeskExtension also helps to transfer allmessage to the right departmentand assigned agent via email
Assigning tickets to the right manager or department fastYou can assign the right manageror department in a single click.Everything has become simplestever
Advanced reports
The advanced report helps you totrack reports by day and by monthto evaluate your team'sachievements.
Fast Ticket Creation from Backend
The Magento 2 Help DeskExtension bring you fast ticketcreation & management in thebackend
Set Permission For Each Department
Especially, you can set role &permission, the ability to deleteticket for each department
Schedule Time to Auto Close & Auto Remind
You can schedule time for AutoClose Ticket, Auto Reminder Ticket
Add Unlimited Category
Like department and ticket, youare able to create unlimitedcategories as you want
Fully customizable
You can take a full control of theextension. With organized settingsection, you can configure themodule as you want.
Tailored for Multistore installations
No matter how many stores youhave, you are able to involve all ofyour departments between yourstores. There is no artificial andextra fee for this
Create Unlimited Departments & Agents
You can create as manydepartments & agents you want.There is no extra fee or anyartificial limits on the number oftickets, departments or agents.
Live Chat
• Live Chat
• Show Live Chat on Frontend
• Easy to Change Text Label on Live Chat Box
• Easy to Change Background Color
Alert Ticket/ Chat Notification
Control numerous of comingticket and Chat with alert lable inminutes
Mail Box
• Connect With Mailboxes
• Convert into emails from your customer's tickets automatically
• Checks all connected mailboxes, fetches emails and converts them into Tickets
• Customer can reply via email instead of login to the store account.
Fast speed with Magento Block Caching
It is never slow down your speed.Also, the extension supportMagento block caching that helpsto speed up your site significantly
Free Installation Service
We offer a free installation servicefor this extension so that you caneasily have it work properly onyour website. Leave us a requestto [email protected]
Thank you for following my project!
For further information, please contact us via:
Website: https://landofcoder.com
Email: [email protected]
Facebook: https://www.facebook.com/LandOfCoder/