Presented by: Madera County TLAW

Victoria Bodine

Are You Making the Right

Impression?

Professional Etiquette

We Will Be Talking About

● Face to Face Meetings

● Phone Usage

● Business Email

Face To Face Meetings

Face to Face

● No around the house clothing

● No slang or foul language

● Dress very nice; better to be over dressed than too casual

● Use proper grammar and vocabulary

Appropriate Inappropriate

Face to Face

● Do not interrupt● Don’t unload your

personal problems● Don’t use

inappropriate or rude body language

● Show you are listening ● Stay away from being

too personal; keep things professional

● Stand/sit up straight, use eye contact

Appropriate Inappropriate

Face to Face

● Do not be rude or unprofessional

● Never have gum in your mouth

Appropriate Inappropriate

Cell Phones

Cell Phones

● Turn off your cell phone during a meeting

● Try to not even have your phone at all

● Do not let your phone ring, beep, or vibrate during a meeting

● Don’t have your phone out looking at text messages, facebook, etc.

Appropriate Inappropriate

Cell Phones

● Noise is distracting and you may end up saying, “What?” a lot

● Make professional phone calls on your cell phone in a quiet place

Appropriate Inappropriate

Making Phone Calls

Making a Phone Call

● Keep the time in mind

● Be polite to everyone

● Always state your full name and reason for calling

● Don’t call right at closing

● Don’t spread rumors● Don’t expect them

to recognize you by your voice or first name

Appropriate Inappropriate

Making a Phone Call

● Always ask if it is a good time to talk

● Let them know if it will be long

● When leaving a message be brief and polite

● Don’t interrupt someones else’s day

● Don’t assume they are free for a long conversation

● Never drag on or be rude when leaving a message

Appropriate Inappropriate

Answering Phone Calls

Anwering a Phone Call

● Say “Hello” and always use a friendly tone; Smile!

● Speak slowly and clearly

● Don’t use slang like “Sup” or “Hey”

● Don’t speak too loudly, no gum at all, hold phone a little from mouth

Appropriate Inappropriate

Answering a Phone Call

● Ask before placing someone on hold

● End calls on a pleasant note

● Don’t talk to someone in the background

● Never end a call with a mad tone, or a question in the air

Appropriate Inappropriate

Emails

Email Address

● Have a professional email address● NO nicknames● Best to use first and last name● Nothing funny or inappropriate● This is how they identify you

Booboo@----------

Victoria.Bodine@------

Bad Example:

Good Example:

Writing a Great Email

● Subject line should give short summary

● Always say please and thank you

● Address your Recipient appropriately(Mr., Mrs., Ms., Dr.)

● “Hello” is not a useful email subject

● Don’t forget to use your manners

● Never use “Dude”, “Man” ,“Person” or “Lady”

Appropriate Inappropriate

Writing a Great Email

● Be aware of your tone

● Be short and to the point

● Use proper grammer and spelling

● DON’T USE ALL CAPITALS

● Don’t drag on and on

● No text lingo or emoticons

Appropriate Inappropriate

Writing a Great Email

● Read email aloud to make sure it makes sense and doesn’t have errors

● At the end have your full name and contact information

● Don’t send without proofreading

● Don’t make the recipient guess who you are or where you’re from

Appropriate Inappropriate

Writing a Great Email

● Reply within 24hours of receiving the email

● Do not wait to reply

Appropriate Inappropriate

Want more information or have questions?

If you have any question, comments or want more information go to http://www.ylpfamily.com/4-HResources/ or scan the code on your Quiz!