38
Bank of Papua New Guinea Developments in the PNG Na7onal Payments System 20082018 Port Moresby, 27 November 2015 Andrew Mason NPS Development Programme, BPNG

Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

  • Upload
    others

  • View
    1

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Bank  of  Papua  New  Guinea      

Developments  in  the  PNG  Na7onal  Payments  System  2008-­‐2018    

 Port  Moresby,  27  November  2015  

   

Andrew  Mason  NPS  Development  Programme,  BPNG  

Page 2: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

What  is  the  Na*onal  Payments  System  (NPS)?  

•  Everything  related  to  the  movement  of  money  from  payer  to  payee,  comprising:  –  Instruments  (cash,  cheques,  cards,  etc.)  

–  Infrastructures  (to  handle  instruments)  

–  Ins*tu*ons  (banks,  microbanks,  etc.)  

–  Market  arrangements  (conven*ons,  contracts)  

–  Legal  environment  (laws,  regula*ons,  rules)  

Page 3: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

The  NPS  provides  the  lubrica*on  for  the  na*onal  economy  

NPS  

Page 4: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Why  is  it  important?  

•  An  efficient,  secure,  reliable  NPS:  –  Reduces  cost  of  buying  &  selling    –  Reduces  reliance  on  cash  –  Reduces  risk  of  fraud  –  Minimises  risk  of  financial  shocks  

–  Promotes  economic  development  and  growth  by:  •  Enabling  more  efficient  use  of  money  

•  Engendering  trust  

–  Supports  financial  inclusion  &  development  of  rural  enterprises  

–  Makes  PNG  more  aOrac*ve  as  a  place  to  do  business  

Page 5: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Financial Institutions (Payment Systems)

Inter-FI Transfer (Clearing) Systems

“Real” Economy (Buying & Selling)

Final Settlement

The  NPS  is  a  hierarchy  of  players  and  systems  

5  

Risk  is  progressively  concentrated  

Page 6: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Consumer  protec7on  

Legal  certainty  

Level  Playing  Field:  *  Universal  access  *  Interoperability  

Requirements  

Individual  payments:  

The  system:  

Low  cost  

Reliability  

Speed   Convenience  

Safety  

Confiden7ality  

Page 7: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Our  Objec*ve  

•  Electronic  payments  predominate  • Wide  choice  of  modern  affordable  payment  services    

• All  payment  systems  fully  interoperable  

All   ci7zens  have  access  wherever   they   are   at  any  7me    

Page 8: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

                                 BPNG’s  role  

Objec*ve:    

“….  to  promote  an  efficient  na*onal  and  interna*onal  payments  system”                      (Central  Banking  Act  2000)  

Goals:  1.  “Reform  the  current  payments  system,  with  enabling  legisla*on  where  appropriate,  to  

improve  efficiency  with  respect  to  *mely  clearing  of  transac*ons,  reduc*on  in  costs  and  risks,  within  PNG  and  with  the  rest  of  the  world.  

2.  Reduce  the  reliance  on  cash  and  cheque  payments  and  move  towards  electronic  payments.  

3.  Improve  the  linkages  between  the  various  parts  of  the  payments  system.  

4.  Improve  and  advance  the  payment  system  services,  including  mobile  phone  banking,  to  the  rural  areas  to  increase  financial  inclusion  of  the  popula*on.”  

(BPNG  Strategic  Plan  2012-­‐2015)  

Page 9: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Where  we  were  in  2008  

• Cash  was  dominant  (and  s*ll  is)  •  ~90%  of  people  had  no  access  to  the  formal  financial  system  

•  Cheques  were  really  the  only  form  of  non-­‐cash  payment  •  Slow  •  Inconvenient  •  Prone  to  error  •  Prone  to  fraud  •  Only  possible  if  you  had  a  bank  account  

•  Many  people  with  bank  accounts  preferred  to  withdraw  cash  •  Few  bank  branches  outside  main  centres  •  Limited  number  of  other  ins*tu*ons  •  Electronic  payments  growing  (but  none  inter-­‐bank  except  some  EFTPOS)  

Page 10: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

NPS  Developments  in  PNG  

 2008  Review  of  the  PNG  NPS    

•  Roadmap  for  developing  a  world-­‐class  na*onal  payments  system  in  PNG    

•  Based  on  the  World  Bank’s  Nine  Pillars:  1.  Legal  and  regulatory  environment  2.  Large-­‐value  and  *me-­‐cri*cal  payments  3.  Retail  payment  systems  4.  Government  collec*ons  and  disbursements  5.  Securi*es  systems  6.  Money  markets  7.  Interna*onal  remiOances  8.  Oversight  9.  Co-­‐opera*on  

Page 11: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

NPS  Developments  in  PNG  

Launch  of  the  Strategy  November  2009  

•  Ac*on  Plan:  –  Set  an  ambi*ous  programme  (~3  year  *meframe)  including:  

•  New  legisla*on  •  Automated  Transfer  System  •  Government  payments  •  Na*onal  card  switch  •  BPNG  Payment  Systems  Department  including  Oversight  

•  Na*onal  Payments  Council  

Payments System Department Oversight

Design Procurement Implementation

ATS Project Stream

Government Payments Project Stream

Establish National Payments Council

Enabling Framework

Institutional

Infrastructural

Architectural

Page 12: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Scorecard  in  2015  

•  Fully  achieved:      ✔  1.  New  legisla*on  &  related  regulatory  materials    2.  Automated  Transfer  System    

•  Par*ally  achieved:    1.  Government  payments  2.  BPNG  Payments  Unit  (without  Oversight  func*on)  

•  Not  achieved:      ✖  1.  Na*onal  card  switch  2.  Na*onal  Payments  Council  

~

Page 13: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Legisla*on/Regula*ons  

Na7onal  Payments  System  Act  2013  •  Recognises/legalises:  

–  Electronic  records  –  Cheque  imaging/trunca*on  –  Finality  &  irrevocability  of  RTGS  payments  –  Nekng    –  Use  of  electronic  money  

•  Gives  BPNG  licensing  and  oversight  powers  •  Covers  insolvency  (  “zero  hour  rule”)  •  Protects  collateral  arrangements  •  Mandates  establishment  of  Na*onal  Payments  Council  

 Rules  &  Procedures  •  KATS  System  Rules  •  Record  of  Arrangements  Between  Banks  (RABB)  •  MoU  with  KATS  par*cipants  

Page 14: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Kina  Automated  Transfer  System  (KATS)  

*        Procurement  2010-­‐2011  

*        Implementa7on  2012-­‐2015  

KATS  is  a  world-­‐class  system.  Some  think  it  is  the  whole  PNG  NPS  (not  true!),  but  it  is  a  systemically  important  system:  

•  It  processes  inter-­‐bank1  electronic  payments  on  two  levels:  1.  Real  Time  Gross  SeOlement  (RTGS)  2.  Automated  Clearing  House  (ACH)  

•  It  is  two  systems  in  one:  •  More  cost  effec*ve  •  Less  *me  to  get  working  •  Simpler  for  par*cipants      1  Only  banks  are  par?cipants  at  present  

Page 15: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

RTGS  

•  High  value  payments  which  may  involve  systemic  risk  •  Each  payment  is  seOled  irrevocably  in  BPNG’s  books  •  All  payments  are  made  between  banks  (inc.  BPNG):  

–  Banks  transac*ng  between  themselves  

–  SeOlement  of  securi*es  transac*ons  

–  Large  or  urgent  payments  by  bank  customers  

–  Major  government  payments    

–  SeOlement  of  ACH  net  posi*ons  (see  next  slides)  

•  Live  since  October  2013  

Page 16: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

ACH  

•  Most  payments  are  low(er)-­‐value,  high  volume,  e.g.:  –  Salaries  –  Companies  paying  suppliers  –  Individuals  paying  bills  –  Regular  payments  of  rent,  loans,  etc.  –  Consumer  purchases  

•  Historically  mostly  made  in  cash  or  by  cheque  (some  EFTPOS)  

•  It  is  more  efficient  to  handle  these  in  a  bulk  clearing  process  –  and  each  payment  by  itself  poses  no  systemic  risk  

Page 17: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Credit  transfers  

Secure link Secure link

2) Payment Details

4) Payment DetailsKATS

Individual or Company Payer

Business or IndividualPayee

1) Payment Instruction

3) Settlement

Payer’s Bank Payee’s Bank

Bank  B  Bank  A  

Page 18: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Cheque  payments  

Secure link Secure link

3) Cheque image and details submitted

KATS

1) Cheque Payment

2) Cheque Deposited

5) Cheque image and details,

Payment request

7) Funds transfer or Dishonour

notice

8) Funds or Dishonour details

Customer/ Payer

4) Settlement

6) Cheque image and details Received

Merchant / Service ProviderPayee

Payee’s BankPayer’s Bank

18  

Bank  A  Bank  B  

Page 19: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Bulk  clearing  

           Payments  are  accumulated  and  then  neOed  off  four  *mes  per  day:    

                     These  posi*ons  are  then  seOled  in  the  RTGS  element  of  KATS    

 Opera*onal  :  Cheque  Trunca*on:      September  2014  

     Direct  Credits:        February  2015  

Bank   Credit   Debit  

A   3,750,000  

B   1,455,000  

C   3,800,000  

D   1,505,000  

Page 20: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

KATS  payment  volumes  2015  

0  

5,000  

10,000  

15,000  

20,000  

25,000  

0  

50,000  

100,000  

150,000  

200,000  

250,000  

Jan  

Feb  

Mar  

Apr  

May  

Jun    

Jul    

Aug  

Sep  

Oct  

Nov  

Dec  

RTGS  Pa

ymen

t  Volum

es  

 Che

que  an

d  DC

 Paymen

t  Volum

es    

Cheques   Direct  Credits   RTGS  

Page 21: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Benefits  of  KATS  

•  Fast,  secure,  efficient  payments  

•  Reduc*on  in  cash  usage  •  Reduc*on  in  cheque  usage  •  Less  queuing  at  banks  •  Faster  collec*on  of  Government  revenues  

•  Enhances  PNG’s  reputa*on  as  a  place  to  do  business  •  Founda7on  for  extensive  further  developments,  par7cularly  in  

innova7ve  payments,  financial  inclusion  

Page 22: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Government  payments  

•  Department  of  Finance:  –  Connec*on  to  Integrated  Financial  Management  System  (IFMS)  –  Progressively  replace  cheques  for  all  payments:  

•  Faster    •  Assured,  *mely  receipt  of  funds  •  Reduced  fraud  

–  Trialling  early  2016  •  IRC  

–  Started  collec*ng  tax  payments  via  RTGS  2013  –  Full  integra*on  with  tax  management  system  SIGTAS  planned  for  2016  

•  Customs  –  Real-­‐*me  payment  of  duty  =  faster  turn-­‐round  at  ports  –  Trialling  early  2016  

Page 23: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

So  here  we  are  in  November  2015  

The  story  so  far  (recap):  •  NPS  Act  gazeOed  in  2013  

•  KATS  live  for  RTGS,  cheques  and  Direct  Credits  since  February  2015  

•  Since  2008,  marked  growth  in:  –  Number  of  financial  ins*tu*ons  and  outlets  (especially  microbanks)  –  Payment  services  and  instruments  (especially  mobile  phone-­‐based)  

Where  are  we  going?  •  NPS  Strategy  and  Ac1on  Plan  31  October  2015:  

–  Maps  out  the  future  of  the  NPS  for  the  next  three+  years  

Page 24: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

The  updated  Strategy  

•  Feeds  into  BPNG’s  forthcoming  corporate  strategy  for  2016  –  2020  

•  Approved  31  October  2015  

•  Available  on  BPNG  website:  www.bankpng.gov.pg  

Page 25: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Pillar  1  –  legal  &  regulatory  

•  Supplementary  Pruden*al  Standards  covering:  –  Electronic  funds  transfers  –  Retail  payment  instruments  –  Oversight  –  Agent  banking  to  “...  give  stakeholders  certainty  and  clarity  as  to  the  implementa*on  of  (the  NPS  Act)”    

•  IFC  providing  specialist  technical  assistance  

•  To  be  completed  during  2016  

Page 26: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Pillar 2 - large-value & time-critical payments

–  Assess  KATS  for  compliance  with  PFMI1  (interna*onal  ‘best  prac*ce’)  

–  Finish  implementa*on  of  RTGS  AML  module    

–  Extend  par*cipa*on  to  non-­‐bank  financial  ins*tu*ons  (NBFIs)  

     

1  Principles  for  Financial  Market  infrastructures  published  by  the  Bank  for  Interna*onal  SeOlements    

Page 27: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

NBFI  par*cipa*on  in  KATS  –  what’s  involved?  

1.  Develop  project  plan  with  BPNG  2.  Business/technical  briefing  3.  Check/upgrade  internal  system(s)  4.  Get  network  connec*ons  5.  Do  training  6.  Conduct  tes*ng  7.  Start  using  KATS  How  long?  

–  That  mainly  depends  on  the  ins*tu*on  –  First  one  or  two  by  end  2016  

Page 28: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Pillar  3  –  retail  payment  systems  

•  New  KATS  par*cipants  (see  previous  slide)  

•  (Possible)  further  KATS  development  –  Instant  Funds  Transfer  (IFT)  

•  Direct  Debits  (by  Q4  2017)  

•  Na*onal  card/mobile  payment  switch  

Page 29: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Na*onal  card/mobile  switch  

•  Objec*ves:  –  Ensure  interoperability  of  all  payment  services  in  PNG  –  Enable  smaller  providers  to  get  into  the  market  at  a  reasonable  cost  (promote  compe**on)  –  Widest  possible  geographical  coverage    

•  All  providers  of  card/mobile  payment  services  will  be  connected  

•  Specifica*on  and  procurement  star*ng  now  

•  BPNG  will  consult  with  current  and  poten*al  PS  providers  during  specifica*on  process  

•  Target  live  date  (with  pilot  par*cipants)  in  Q1/2017  

•  Fully  opera*onal  by  end  Q2/2018  

•  Ini*ally  planned  to  be  a  simple  switching  opera*on  but  could  be  developed  to  support  a  range  of  payment  services  for  par*cipants  without  their  own  systems  

•  BPNG  will  purchase  and  operate  but  consider  dives*ng  in  the  longer  term  

Page 30: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

RTGS  (KATS)  

Na*onal  Switch  

Bank    Mobile  payment  service  provider    

NBFI    

“Par7cipants  should  compete  on  services  but  co-­‐operate  on  infrastructure”  

Page 31: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Pillar  4  –  Government  payments  

•  DoF  –  Integra*on  KATS/IFMS  for  all  Departments  using  IFMS  

•  IRC  –  Tax  payments  to  IRC’s  account  fully  live  now  –  Integra*on  with  SIGTAS  during  2016  

•  Customs  –  Tes*ng  KATS/ASYCUDA  integra*on  with  banks  and  

Customs  in  early  2016  –  Fully  live  by  mid-­‐year  2016    

Page 32: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Pillar 5 - securities systems •  Central  Securi*es  Depository  included  in  2009  Strategy  to  provide  *ght  

integra*on  with  KATS  for:  -  Delivery  versus  Payment  (DvP)  for  securi*es  transac*ons  -  Suppor*ng  liquidity  management  in  KATS  via  repos  over  securi*es  

•  Dropped  from  procurement  awer  extensions  to  BPNG’s  exis*ng  Registry  system  to  support  DvP  

•  World  Bank/DoT/BPNG  Financial  services  Sector  Review  2015  recommends  procurement  of  a  full-­‐func*onal  CSD  

•  BPNG  will:  -  Develop  detailed  specifica*on  for  a  full-­‐func*on  CSD  -  Procure  the  system:  

-  either  develop  the  exis*ng  system  -  or  procure  a  packaged  CSD  

-  Develop  an  electronic  secondary  market  system  for  securi*es  and  equi*es  

Page 33: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Pillar  6  –  money  markets    

•  Nothing  specific  planned  (any  development  will  be  included  in  Pillar  5  ac*vi*es)  

Page 34: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Pillar  7  –  interna*onal  remiOances  

•  Within  the  brief  of  the  BPNG  Oversight  func*on  (see  next  slide)  

•  Negligible  inward  flows  (no  PNG  diaspora)  

•  Outward  flows  mainly  (rela*vely)  high  value  

•  BPNG  will  gather  sta*s*cs  and  take  ac*on  if  necessary  

Page 35: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Pillar  8  -­‐  oversight  

•  Oversight  is  not  the  same  as  Supervision  •  It  is  an  important  element  of  a  modern  NPS  –  responsibility  to  monitor:  

-  Efficient  opera*on  of  the  NPS  -  Development  opportuni*es  -  Level  playing  field  -  Consumer  protec*on  -  Interoperability  -  etc.  

•  BPNG  Oversight  &  Compliance  Unit  established  November  2015  •  IFC  providing  technical  assistance  in  establishment  and  opera*ons  •  NPSOCU  will  be  fully  func*onal  by  Q3  2016  

Page 36: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

Pillar  9  -­‐  co-­‐opera*on  

•  Establish  the  Na*onal  Payments  Council  –  Mandated  in  NPS  Act  2013  –  Chaired  by  the  Governor,  BPNG  –  Objec*ves  will  be  (inter  alia)  to  :  

•  serve  as  a  forum  for  co-­‐opera*on  across  the  whole  NPS    •  play  a  key  role  in  promo*ng  financial  inclusion  and  consumer  protec*on    

–  Broad  stakeholder  representa*on  from    •  Banks  •  Other  financial  ins*tu*ons  •  Government  departments  and  agencies  •  Regulators  •  Mobile  network/payment  operators  •  Others  (e.g.  POMSoX)  

–  Representa*on  at  senior  level    –  Consulta*ve  and  advisory  rather  than  decision-­‐making  or  prescrip*ve    

Page 37: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM
Page 38: Presentation on NPS Strategy update 151127 · 2015-11-27 · Presentation on NPS Strategy update 151127.pptx Author: Andrew Mason Created Date: 11/27/2015 12:56:24 AM

 Thank  you  for  your  aien7on  

 Andrew  Mason  

[email protected]  Ph.  (BPNG)  322  7539  Mob.  7950  8255