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*If using an Android device, simply say “Hey Google, Open Google Lens” to scan the QR Code. If using an iPhone, simply open your camera to scan the QR Code. HOURS OF OPERATION 10 a.m. to 7 p.m. Eastern Time 7 days a week PRE-SALE & AFTER-SALE Virtual Assisted Selling READY TO SUPPORT Dedicated team members are ready to answer product questions from Retail Sales Associates and customers. Call or text to be connected with a direct LG support team contact. Scan* the QR code to go to the LG Expert Virtual Retail Services website: https://www.lg.com/us/expert VIRTUAL RETAIL SERVICES SUPPORT Call or Text (678) 274-5175 Click for LG Product Training on the Best Buy Learning Network Virtual Retail Services

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Page 1: PRE-SALE & AFTER-SALE VirtualAssistedSelling

*If using an Android device, simply say “Hey Google, Open Google Lens” to scan the QR Code.If using an iPhone, simply open your camera to scan the QR Code.

HOURS OF OPERATION10 a.m. to 7 p.m. Eastern Time 7 days a week

PRE-SALE & AFTER-SALE

Virtual Assisted SellingREADY TO SUPPORTDedicated team members are ready to answer product questions from Retail Sales Associates and customers.Call or text to be connected with a direct LG support team contact.

Scan* the QR code to go to the LG Expert Virtual Retail Services website:

https://www.lg.com/us/expert

VIRTUAL RETAIL SERVICES SUPPORTCall or Text

(678) 274-5175

Click for LG Product Training on the Best Buy Learning Network

Virtual Retail Services

Page 2: PRE-SALE & AFTER-SALE VirtualAssistedSelling

Consumer Support

LG’s Customer Interactive Center is ready for your inquiries.

7AM – Midnight CST (800) 243-0000

Click the icons to connect.

Ask the Community

LG ChatbotTwitter Facebook Email Telephone

Digital Pocket Guide

Access the 2021 Home Appliances digital catalog for the complete lineup of LG, LG STUDIO and LG

SIGNATURE appliances, including vacuum and air care.

HOME APPLIANCE COLLECTION

Product Learning & Development

Engage in what matters most by accessing training material, participating in promotions and earn points for prizes. Virtually interact with brand subject matter experts.

REACH LG

These pages feature quick links to the LG resources you need for pre-sale and after-sale support. Simply click a red button or icon to open the link.

Discover LG Promotions

Save big on appliances, TVs & home entertainment and cell phones you want most with LG special sales, offers and promotions.

KITCHEN PROMOS

LAUNDRY PROMOS

PROMOTIONSOnline Rebate Center

Find utility rebates in your area.

UTILITY REBATE FINDER

Parts & Accessories

Find genuine LG replacement parts & accessories.

LAUNDRY VACUUMKITCHEN

LG Home Appliances YouTube Channel

Subscribe to our YouTube channel to stay in-the-know.

EXPERIENCE LG

Online Resources

Visit our support page where you can download spec sheets, manuals & documents, installation guides, product information and more.

Manuals & Documents Installation Guides

Software & Drivers

Find Service Center

Warranty Information

Request a Repair

Help Library

Document Upload

Parts & Accessories

PRODUCT SUPPORT

OCT2021

REFERENCE & RESOURCES PRE-SALE SUPPORT

Page 3: PRE-SALE & AFTER-SALE VirtualAssistedSelling

Refrigeration LaundryMeasure Twice, Order Once

Step-by-Step measuring process to help ensure a successful delivery and installation. MEASURING TOOL MEASURING TOOL

WATCH VIDEO WATCH VIDEO

Coming soon

WATCH VIDEO

WashTower™ with Center Control™ Installation

Get expert tips on how to Install the LG WashTower™ with Center Control™.

QUICK INSTALL GUIDEINSTALLATION MANUAL Coming soon

What Accessories Do I Need to Buy?

Our collection of quick reference Accessory Guides (cheat sheets) will help ensure you have what you need for a successful installation.

Laundry

ACCESSORY GUIDE

Refrigeration

ACCESSORY GUIDE

Dishwashers

ACCESSORY GUIDE

Cooking

ACCESSORY GUIDE

OCT 2021

REFERENCE & RESOURCES PRE-SALE SUPPORT

Page 4: PRE-SALE & AFTER-SALE VirtualAssistedSelling

How to Reverse Dryer Doors

WATCH VIDEO

Servicers by Zip Code

Find an LG Authorized Service Center near you by entering your address or zip code. If your product is covered by the LG warranty, conveniently request repair service online.PRODUCT SERVICE

HA Troubleshooting

Search for terms such as “water tastes bad”, “frost buildup” or “not enough ice” to get step-by-step troubleshooting.

HELP LIBRARY

Service / Dealer Support Line

Direct line to Service Dealer support

800-220-0215 [email protected]

Delivery Agent Install Videos

WATCH THE VIDEOS

Refrigeration Water & Air Filter Finder

Enter your Refrigerator Model to find the air or water filter that fits your unit.

FILTER FINDER

Customer Support YouTube Channel

Subscribe to this channel to see LG's latest videos to help you troubleshoot product issues.

YouTube

OCT 2021

06620.mcg.4/21.e

REFERENCE & RESOURCES AFTER-SALE SUPPORT