Pradeep NatarajanMobile: +61 450036450

Email: npradeep21@gmail.com

OBJECTIVE

I am a skilled and experienced IT professional with 2 years of experience in IT industry in which I have developed strong skill set in IT Support and Windows Administration.

EDUCATION

Master of Science (Network System)Swinburne University of Technology, 2012-2013

Relevant Course Work: Network Administration, Enterprise network server administration, Enterprise services and security, Networks and routing, Internetworking technology, Advanced Routing & Switching.

Bachelor of Engineering (Electronics & Communication Engineering)Anna University, India, 2006-2010

Relevant Course Work: Computer Networks, Network Programming, Operating Systems, Object oriented programming, Computer Architecture, Mobile Networks, Information Security.

EMPLOYMENT HISTORY

IT Support Analyst - (Sept 2014 – Sept 2016) Swinburne University of Technology, Victoria

Job duties include but not limited to:

Provided remote and face-face support for 500+ users. Install and modify configurations, utilities, software default settings, etc. for the local workstation. Monitor Service Desk for tickets assigned and provide Customer Support. Troubleshooting and maintenance of computer systems and provided support for network and server

related issues as per request. Involved in setting up windows server test environments in Virtual machines for student tutorials. Involved in the management of Active Directory User Accounts role based File and Share permissions. Configuration, maintenance and troubleshooting of network MFD printers (Ricoh, HP). Office 365 Products (Microsoft Suite). Provided support for wired and wireless network connection as per request. High-level documentation of standard operating procedures and operational manuals for end users.

Network Support - (Jan 2014-Aug 2014)Triple A Super, Melbourne

Job duties includes but not limited to:

Providing Network and IT Support for the internal users and remote contractors (50+ users). Involved in Configuration and maintenance of Corporate Access Points. Involved in Configuration and maintenance of Cisco Switches (Cisco 2900 series) including VLAN

provisioning, Trunking, Ether-Channel.

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Configuration and maintenance of Terminal Server and TS Remote-App including the Client Access License (CAL) for the remote users.

Maintenance and providing support for Network MFD printers and Scanners (Ricoh, Brothers). Maintenance of Net gear Ready NAS including backup of internal and online files in NAS. Developing knowledge base and technical documentation for Triple A Super IT Infrastructure and cloud

applications.

PROFESSIONAL DEVELOPEMENT

Designing and Implementing a Network Infrastructure (Swinburne Uni)

Plan and design the IT and network infrastructure for the company. Identifying and installing the Microsoft servers roles for the company. Implementing single forest Active Directory on Windows server 2008R2. Configuring VLAN, Routing and Firewall on Cisco Switches and Cisco router 800 Series. User and group creation and assigning folder permission based on role. Configuring GPO based on company policy and ITIL standard. Implementing Direct Access VPN for remote users.

COMPUTER CERTIFICATIONS

Microsoft Certified Solutions Associate (MCSA) Cisco Certified Network Associate (CCNA)

TECHNICAL SKILLS

Operating Systems Windows server 2012, 2008R2 / 2008 / 2003, windows 7/ vista, MAC Extensive knowledge and skilled in installation, configuration

and auditing of all the core server roles.

Network Devices Commissioning and decommissioning of Cisco routers, switches and computers Skilled in configuration, optimization and troubleshooting of Cisco

routers, switches and computers. Skilled in all layers of OSI Model.

Routing Skilled in Planning, Configuring and Troubleshooting EIGRP, OSPF, RIP, Policy-Based Routing and route redistribution.

Switching Skilled in configuration and troubleshooting of VLANS, STP, SVI, Inter-VLAN Routing, Layer 3 switches, First-Hop Redundancy Protocols.

Virtual Machines VMWare ESXi, VMWare VSphere Hypervisor, VMware Workstation 7.0, Microsoft Virtual PC.

(Configuration, Support, Maintenance of the above).

Office Tools Microsoft Word, PowerPoint, Outlook, Excel, Visio, Lync. (2003/2007/2010)

PERSONAL QUALITIES

Strong analytical and problem solving skills.  High level of customer service skills. Ability to communicate with all levels of the stakeholders. High-level of documentation.

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Ability to adapt quickly and learn new technologies. Proactive desire for continuous improvement. Ability to investigate and communicate issues and their solutions.

AFFILIATIONS

Member of Australian Computer Society (ACS)

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