Ppt Cti Slide

7/31/2019 Ppt Cti Slide

1/5

BENEFITS OF COMPUTER TELEPHONYINTEGRATION (CTI)

IMPROVED CUSTOMER SATISFACTION

Receiving customer details on screen at the same moment we receive theincoming call means we are able to give a better, more immediate

response to the customer.

RE-ROUTING

A CTI application combines real-time visibility into each contact centeroperation with network-level, data-directed routing to distribute each

call to the best resource anywhere in the enterprise


2/5

RE-STATINGCTI eliminates the need for customers to re-state their identifying

information at each leg of a transaction because this information iscaptured and carried forward with each new event.

COST-SAVINGSThrough screen pops and simultaneous call and data transfer, CTI

shortens talk time by eliminating the need for re-stating.

GREATER EFFICIENCYDialing out automatically with a single mouse click from a computer

saves time and is more accurate. Can handle more calls in a givenperiod of time.

LOCALISATIONThe agent web-based application has the option to support both Arabic

and English interfaces, depending on the preferences of the agent.


3/5

LATEST TECHNOLOGIESThe agent web-based CTI solution is built with the latest Java/J2EE

technologies using the latest version of JDK levelJDK1.5.

OUTSTANDING PERFORMANCE &

SCALABILITY

Typically increasing the processing speed of the CTI web serverenvironment hosted on the Oracle application server will directly

improve system performance.


4/5

DATABASE SYSTEM CORP. (DSC)

Database Systems Corp. (DSC) is a leading provider of computer telephony

integration including telephony software and CTI phone systems. Besidesoffering telephony software and phone systems, DSC offers outsourcing call

center services that employ the latest CTI technology.

INTRANEXT SYSTEMSIntraNext Systems is at the forefront of providing industry-wide CTI

solutions based on open-standards technology and compatible with

the major telephone systems.


5/5

DEZREZDezrez is one of the most important providers of CTI solutions. Their

SQUARE SYSTEMSThey help businesses reap the benefit of developments in technology bycreating tailored solutions that integrate with existing telephony and

IT infrastructure.

AVAYAAvaya Contact Center Express provides cost-effective, easy-to

implement multi-channelcontact center solutions. It consists of easy

to-use applications and a framework of server components that can be

used to CTI-enable existing solutions.

Documents

Ppt Cti Slide