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Strategic business units (SBUs) share three characteristics: Single business or collection of
businesses which can be managed separately
Has own set of competitors Has manager responsible for strategic
planning and profits
Strategic Business Units
SWOT Analysis
“A widely used framework for organizing and utilizing the pieces of data and information gained from the situation analysis…”
Encompasses both internal and external environments
One of the most effective tools in the analysis of environmental data and information
Directives for a ProductiveSWOT Analysis
Separate Internal Issues from External Issues
Failure to understand the difference between internal and external issues is one of the major reasons for a poorly conducted SWOT analysis.
Socratic Advice: “Know thyself” “Know thy customer” “Know thy competitors” “Know thy environment”
The Elements of a SWOT Analysis
Strengths and Weaknesses (Internal) Scale and Cost Economies Size and Financial Resources Intellectual, Legal, and Reputational
Resources Opportunities and Threats (External)
Trends in the Competitive Environment Trends in the Technological Environment Trends in the Sociocultural Environment
SWOT Matrix: A four-cell array used to categorize information at the
conclusion of a SWOT analysis. Should be based on customer perceptions, not the
perceptions of the analyst. Elements with the highest total ratings should have
the greatest influence in marketing strategy. Focus on competitive advantages by matching
strengths with opportunities.
Analysis of the SWOT Matrix
SWOT-Driven Strategic Planning Four issues the marketing manager must
recognize: The assessment of strengths and weakness should look beyond
products and resources to examine processes that meet customer needs. Offer solutions to customer problems instead of specific products.
Achieving goals and objectives depends on transformingstrengths into capabilities by matching them with opportunities.
Weaknesses can be converted into strengths with strategicinvestment. Threats can be converted into opportunities withthe right resources.
Weaknesses that cannot be converted become limitations which must be minimized if obvious or meaningful to customers.
Directives for a ProductiveSWOT Analysis
Stay Focused It is a mistake to complete one
generic SWOT analysis for the entire organization or business unit.
When we say SWOT analysis, we mean SWOT analyses.
Directives for a ProductiveSWOT Analysis
Search Extensively for Competitors Information on competitors is an
important aspect of a SWOT analysis. Look for all four types of competition:
Brand competitors Product competitors Generic competitors Total budget competitors
Directives for a ProductiveSWOT Analysis
Collaborate with other Functional Areas Information generated from the SWOT analysis can
be shared across functional areas. SWOT analysis can generate communication
between managers that ordinarily would not communicate. Creates and environment for creativity and innovation.
Examine Issues from the Customers’ Perspective Look for Causes, Not Characteristics Separate Internal Issues from External Issues
Directives for a ProductiveSWOT Analysis
Examine Issues from the Customers’ Perspective What do customers (and non-customers) believe about
us as a company? What do customers (and non-customers) think of our
product quality, customer service, price, overall value, convenience, and promotional messages in comparison to our competitors?
What is the relative importance of these issues as customers see them?
Taking the customers’ perspective is the cornerstone of a well done SWOT analysis.
Directives for a ProductiveSWOT Analysis
Look for Causes, Not Characteristics Causes for each issue in a SWOT
analysis can often be found in the firm’s and competitors’ resources.
Major types of resources: Financial, intellectual, human,
organizational, informational, legal, relational, reputational, etc