Plenary 10 - Nict Digital Transformation in the Public Sector by Dato Dr Nor Aliah

8/2/2019 Plenary 10 - Nict Digital Transformation in the Public Sector by Dato Dr Nor Aliah

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DATO DR NOR ALIAH MODEPUTY DIRECTOR GENERAL (IC

GOVERNMENT CHIEF INFORMATION OFF

DIGITAL TRANFORMATION I

PUBLIC SE

Aspiration versus R

NATIONAL ICT CONFERENCE 2


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AGENDA

1. INTRODUCTION

2. BASELINE STUDY

3. PUBLIC SECTOR ICT STRATEGIC PLAN 2011

4. WAY FORWARD

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INTRODUCTION

OUR 2020 TARGET- High income

- Inclusive

- Sustainable

INCLUSIVENESS

HIGH INCOMEUSD15,000 per capita

SUSTAIN

QUALITY

OF LIFE

Enables all

communities to

benefit from the

wealth of the

country

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THE NATIONAL AGENDA

The Public Sector

plays a key role to

implementand support the

national Agenda

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NKEA CCI EPP8: E-GOVERNM

E-Counter

Paperless

Government

1MY Account

Availability:- 2012: 50% of services available online

- 2015: 90% of services available online

- 2020: 90% of services available online, 10% e-forms

Usage:

- 2012: 50% of total transactions online

- 2015: 90% of total transactions online

- 2020: 90% of total transactions online, 10% e-forms

By 2011: Digital document management system

established

By 2012: 70% of intra-government letters/memos,invitations, circulars and meeting minutes online

By 2012: 90% of meeting invites online

Establishment:

- 2012: 50% of all 18-above have account

- 2015: 100% of all 18-above have account

Usage of Value Added Services:

- 2012: 15% of registered users

- 2015: 30% of registered users

-2020: 50% of registered users

Total = RM211 Mil

1.Maintenance

2.Incremental Storage

3.Managed Lifestyle

4.Additional BB

Subscription & Mobile

Data

5.Info Government

6.Downloading Services,

National Archives and e-

Library

7.Transaction Fees (paid for

transaction over online,

mobile, kiosks)

8.Kiosk Connectivity

KEY INITIATIVES EXPECTED OUTCOMES REVENUES

O

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NKEA BUSINESS SERVICES

EPP2-1: GOVERNMENT SHARED SERVICES

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Reach criticalscale

Increase global

awareness

Enhance

credibility

Set up centralised government shared services centre

Facilitate discussions between GLCs and outsourcing

providers

Run trade missions to target markets

Subsidise certification programmes for companies and

professionals

Benchmark companies to increase transparency and

foster competitiveness

Launch global marketing campaign in target markets

IGrowth Levers Initiatives

1

2

5

6

7

8

Introduce policy incentives to encourage M&A

Increase dedicated sales representation in target

markets

3

4

US

Addition

4

Addition

USD661 m

Privateinvestment(2010-2020)


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The essence to any progress is meaningful delivery. The soul to any conversion and chang

results. The panacea for cynicism and scepticism is promised results and delivery. Meanin

delivery comes when we each recognise the responsibilities bestowed on u

Y.Bhg Tan Sri Mohd Sidek Hassan, Chief Secretary to the Government in The Star: Untying

Gordian Knot (January 1, 20

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WHERE ARE WE NOW?

BASELINE STUDY

- Online and e-counter services

- Data centers and network

COVERAGE

Online and e-counter services Data Centers and ne


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3 MAJOR FINDINGS:

Online and e-counter services

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Government Services: 65% Manual

Online Services: 35% Online

Paperless Government: 90% manual

1

2

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10

TRAN

SERVICES

EPP8 TARGET2012: 50% online

2012: 50% of total transaction online


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11

Top 10usage ofonline

services

3 MAJOR FINDINGS


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3 MAJOR FINDINGS:

Data centres and network

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Disparate Network

Infrastructure

1

89% has more than one link

90% has less than 2Mbps

bandwidth

Disparate Data Centres

and DRC

2

89% unclassified DC

11% tiered DC

32 DRC DC floor space = 306,934 psf

Inefficient IC

Man

3

19% has valu

53% DC has

33% of DC flutilised


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PUBLIC SECTOR ICT STRATEGIC P

5 PROGRAMS 6 POLICY TA

(2011 2015)

POWERING PUBLIC SECTOR DIGITAL TRANSFORMATION

1. Enhance Service Delivery2. Enhance Capacity and Capability

3. Enhance Performance Measurement

Capability

4. Connected Government

5. Sustainable and Resilient ICT

1. Towards zero face-to-face serv2. Towards paperless governmen

3. Inculcating information sharin

4. Cross agency collaboration tow

service

5. Government shared services

6. Skills and Expertise Internalisa

in the Public Sector

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PSISP: 5 PROGRAMS

ENHANCE SERVICE

DELIVERY

P1 Implement online services (myRakya

myWorkforce and e-Payment)

Public Sector Digital Document Man

Transport Intelligence System

Information repository on crime

ENHANCE CAPACITY

& CAPABILITY

P2 Public Sector ICT Skills Framework

ISMS ICT Compliance Audit Program

Public Sector ICT Specialist and 3R (R

Replace) Programme

ENHANCE

PERFORMANCE

MEASUREMENT

CAPACITY

P3

Public Sector Service Intelligence

Performance Measurement Tool for

Public Sector ICT Compliance Self As

4 Initiatives

3 Initiatives

3 Initiatives

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PSISP: 5 PROGRAMS

CONNECTEDGOVERNMENT

P4 Roll out Citizen Registry System

Roll out Business Registry Development of vehicle, student and

Public Sector Knowledge Manageme

SUSTAINABLE AND

RESILIENT ICT

P5 Government Unified Communication

Government Integrated Communica

Consolidation of Government Data CGovernment Disaster Recovery Cent

Deployment of mobile solutions and

ICT Security Compliance Scorecard

Business Continuity Plan for Agencie

Malaysia Public Sector Trustmark

4 Initiatives

7 Initiatives

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PSISP: 6 POLICY TARGETS

2011 2012 2013 2014 2

PT2: 70% intra-govt letters, memos,

invites, meeting minutes are online

PT2: 90% meeting invites online PT3: IA application for 1 citizen touch

point services

PT4: Service Intelligence establish

PT5: 200K users have access to 1UC

PT5: 20 agency tenancy in GDC

PT3: Development of

another IA application.

PT2: PS DDMS establish

PT5: Implement 1Gov*Net

PT1: 90% of govern

are available online

PT1: 90% of total tronline services are

PT3: 4 IA applicatio

PT4: Transport, edu

health intelligence s

PT6: 10% certified i

PT3: Development of

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WAY FORWARD

VISION

Pervasive use ofa citizen centric

of-Government A

Public Service

MISSIONTo provide seam

services to the ci

and government

connected public

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PUBLIC SECTOR ICT STRATEGIC PLAN FRAMEWORK


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ST

DIR18


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CONCLUSION

Our Aspiration forSustainability and Resilienc

THAT is the REALITY of th

FUTURE

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aliah@mampu

gcio@mampu

THANK Y
mailto:[email protected]:[email protected]:[email protected]:[email protected]

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Plenary 10 - Nict Digital Transformation in the Public Sector by Dato Dr Nor Aliah