Pinnacle training sep2008

Step 1: Select Department Portal

Pinnacle On-line training

Step 2: Select Department Portal. This will take you to the Login page.

Login

*** Login message*** Please enter the username and password you have been supplied with.Thank-you for using your on-line service!

First initial of your first name and complete last name.Username:

Password: Complete email address.

Step 3: Enter your Username and Password.

Step 4: Select services

Service Options:Trouble TicketAdd Subscriber and ServiceAdd Service to SubscriberAdd Location to ServiceMove ServiceChange ServiceDisconnect Service

Tellie Fone

Email addressTelecom Admin

Step 5: Enter new subscriber information.First NameLast NameUser ID is optional

Step 6: Select Department: Drop down menu with a list of all

of your departments.Subscriber Group: In most cases this will be

Administrative.

Step 7: Select Service Type

Step 8: Enter New location information.BuildingRoomFloorJack

For Telecom Admin Use

Step 10: Select date you want the service installed.

X

15 Oct 2008

Step 9: Select the template for the Voice Service Type you are requesting.

$159.00

Step 11: Enter any additional information.- New number will not be published in the Mason directory, provide the phone number that will be published.-New number will appear on other phones.-Who to see for access.

Step 13: Add to Cart OR to enter additional requests

Save and add another

Install new service. See Pam Larkin for access. Published number will be x3-1234. Program main number and rollover as ringing appearance on x3-2345.

Step 12: Enter Additional Work Order Information for the new service.-Calling Capability = NCOS-DID or Non-DID-Published

$159.00

Step 14: Review request.

Step 16: Proceed to checkout.

Step 15: Check cart entry.

Step 17: Place the Order

OR to review the order one more time Return to Cart

Once you have placed the order you will be give a Request #. This is called a Pre-Order.You will be able to view your order by selecting the Orders tab in the Services section.You also have the option to print your request at any time.