Wireless and Wearable PatientMonitoring System is here from Sensium Healthcare UK

Samir Group participates in Automation University… LEARNING WITH A DIFFERENCE

Samir Group Visits the IFA 2014Exhibition in Berlin

OverView OSV 340C

Saudi Arabia - October Issue 2014

NewsletterAn internal monthly publication of SAMIR GROUP

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“Omega” Visits Samir Group in Jeddah

As a routine visit that occurs every three to four months, Omega Company, represented by Mr. Jonathan Vadnos, Vice President, visited SamirGroup in Jeddah to witness the introduction of theirnew product to the Saudi market.

During this visit that took place on 14th, Septemberrepresentatives from both companies had thechanceto discuss the launching of Omega new productsand their target market, in addition to overviewingOmega latest performance in Saudi Arabia.

It is worth mentioning that Omega was named asthe World’s Finest Juicers and Beverages Equipmentfor 2014, and it has been supplying the world for yearswith a complete line of juicers, high - speed blenders,food processors, granite machines, drink dispensers,and other equipment to prepare food & beverages theway that exceeds every customer’s expectations.

An internal monthly publication of SAMIR GROUPFor its employees & friends.

Omar S. Al-HindiManaging Editor

Jihane HabchyEditor

Hayel Al-Hindi Graphic Artists

Hayel Al-Hindi Bayan Batterjee Shima AlTurkiContributors

From left to right Mr. Omer Al HindiMr. Jonathan VadnosMr. Ibrahim Sobh

THE WORLD’S FINEST JUICERS & BEVERAGE EQUIPMENT

Happy Eid, Welcome Back all!

On Behalf of Samir Group, I would like to welcome you back and I hope you have enjoyed your Eid Al- Adha vacation with your families and friends.

May God blessings fill your homeand heart with the spirit of joy andopen up newer opportunities forsuccess.

Sincerely Yours, Saed Al-HindiManaging Director

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Samir Group’s Medical Division has signed an agreement with Sensium Healthcare, UK - the manufacturer of wirelessand wearable patient monitors which will add another feather to the product profile of Hospital Equipments & Medical Supplies Department as a niche product for the future trend of technologies to come, announced by the Medical division Business Manager Mr. Zaeem Ulhaq.

This low cost system allows for early and near real - time detectionof patient health deterioration, early intervention, improving patient outcomes, reducing hospital stay and lowering treatment cost. With the lightweight (15g), unobtrusive Patch and unique roamingcapability of Sensium Vitals patients are free to move around freelywhile they are monitored wirelessly towards improved recovery.

Sales and Service training had been conducted from 4-6 August2014 at Ramada Chelsea Hotel at Dubai under professional guidance of Mr. Steve Atkinson – Senior VP & GM and Ms. Liz Hughes – Business Development Director from the principal company. This training had been attended by Samir Sales andService Team comprising of Mr. Mahboob Ali – Area Sales Manager ( Central Region ), Mr. Ali Abbas – Area Sales Manager(Eastern Region), Engr. Zakiuddin Rafi from Jeddah and Engr. Habib Ur Rahman Khan from Riyadh under delegationship of Mr. Javed Maria – National Sales Manager, Hospital Equipmentsand Medical Supplies Department.

Wireless & Wearable Patient Monitoring Systemfrom Sensium Healthcare UK

Carestream Visits Samir Group in Jeddah & Riyadh

Carestreams new Genearl Manager Mr. Maurice visited Samir group headquarterfirst time since his assignment to meet the owners and the management team of Samir Group. the visit took place on the 1st & 2nd, of August which enabled Carestream representatives to tour around their key customers and find outthe market situation in the Kingdom.

About Carestream:Carestream is a worldwide provider of medical and dental imaging systemsand IT solutions. With operations in 170 countries and more than 800 patents for medical & dental imaging, and information technology, Carestreamremains at the forefront of numerous technological advancements in imagingand healthcare IT. Today, Carestream is a global market leader in MedicalImaging and Healthcare IT, Dental Imaging and Practice ManagementSolutions, Non - Destructive Testing and Advanced Materials & Tollcoating.

Improves Patient OuctcomesReduces Hospital Stay

General Manager, Sales & Service

Emerging Markets Region

Mr. Maurice Faber

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Samir Group Participates in Automation University… LEARNING WITH A DIFFERENCE

Samir Group participated in Automation University that was held in Sheraton Dammam Convention and Exhibition Center on 9th & 10th of September. We have displayed the new OverView OSV-340C , Seamless 3.8 megapixels collaboration Video wall designed for 24/7 display application ,panoramic seamless canvas, a mixof data and video can be displayed simultaneously in high quality without the interruption of a seam or a bezel.

Automation University is a Rockwell Automation educational - based, solution - oriented, commercialevent that, through a variety of different methods andupdates, educates Rockwell Automation customers. During this event, Samir Group had the chance to learnabout the latest developments in automation and information technology.

Automation University has been developed to addressthe fact that industry is demanding a more flexible, multi - skilled workforce, capable of working within increasingly lean and more agile manufacturing environments.

This two - day event offered an extensive program of seminars, presentations, and hands - on workshops where participants were able to learn about the latest technology around Power, Control and Information, get the inside track on the latest trends, and be informed of key issues in their industries.

Do you want to make better use of your time at work in order to be more productive and get ahead in your career? Time management is your best way to be more organized, maintain your focus and use your time to yourbest advantage. If you aren’t doing a great job of managing your time, then you probably aren’t able to deliver projectson time or you end up missing a few important meetings.

1. Make a to-do list: Create a to-do-list and make it a habit to continually update it. Include urgent and non-urgent items so you don’t forget anything. 2. Break a big task into smaller tasks: Take the big projects and break them down into few smaller tasks that you can do without much stress because sometimes it’s hard to know where to start when you have a major project to complete.3. Set and respect deadlines: Be realistic about selling deadlines & make sure you meet them. Although we tend to get a lot done when we’re under pressure, it’s a lot less stressful and more professional to set an action plan and stick to it.4. Use a calendar to keep track of everything: You can use your Smart Phone calendar to run your work. This makes life much easier and you end up not forgetting anything. Another thing you can do is to set two reminders for every event; one that occurs a day before and the other that happens fifteen minutes before. This way, you don’t miss anything important.

Four Tips to Manage your Time at Work

Over View OSV340CSeamless 3.8 megapixels collaboration video wall

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Samir Group RecognizedDuring Carestream

Distributors Meeting

Samir Group, represented by Jalal Stouhi, Anas Abu Jubbeh, Mohsin Abbas and Firas Ayyash attended the Carestream Middle East DistributorsMeeting in Antalya, Turkey during the 18th & 20th of June.

During the three day event full year 2013 performance was reviewed and the best performerswere acknowledged with recognition plaques.

Samir Sales team proudly received the best DR( Digital Radiography ) sales award in the region whileSamir CES was recognized for their best after salesservices. The awards were handed over by Mr. LaithBazzui, Cluster manager for emerging markets and by Mr. Abdullah Abbadi, Channel Service sales manager.

Samir Group Visits the IFA 2014 Exhibition in Berlin

Samir Group visited the IFA 2014 exhibition that was held in Berlin. Being part of this exhibition, WAHLhad the chance to unveil their new products that willbe introduced. very soon in the Saudi Market, andthat will play a key role in enhancing Samir Group salesperformance on the short and long terms.

During this visit, a business discussion took place between Samir Group representatives Mr. Ibrahim Sobh, Consumer Business Manager and Mr. ThomasBlank, Vice President ( Sales, Marketing InternationalConsumer and Professional ), and Mr. Arun Prakash,Regional Director for Middle East.

WAHL representatives expressed their appreciation towards the great and professional performanceof Samir Group in introducing WAHL products to the Saudi market, and extended their support for maintaining a long-term and successful business journey.

Best DR Sales Achievement From left to right Mr. Mohsin Abbas, Mr. Laith Bazzui, Mr. Nasser Al Salhabi, Mr. Jalal Stouhi, Mr. Firas Ayyash, Mr. Anas Abu Jobbeh

From left to right

Mr. Thomas Blank

Mr. Arun PrakashMr. Ibrahim Sobh

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By:Joseph RofaelNational Service Manager

Samir Group Launches a new Technology...Presenting Made Easy with ClickShare

Improving meeting dynamics and reaching decisions faster are two of the main challenges in meeting rooms. Today, Samir have launched Barco’s ClickShare collaboration tool gets all participants more involved bygiving by everybody the opportunity to share contentat the click of a button. Whether you are using alaptop PC, Mac, ipad, iphone or Android - powereddevice, you can present your content on the centralmeeting room screen in the most simple and intuitivway possible. The result is enhanced meeting efficiencyand better decision - making.

ClickShare is: Instant: Connect, click, and share. That’s what ClickShare stand for.Simple: ClickShare is the most intuitive product imaginable. With only one button to push.Interactive: ClickShare enables everybody to share content on the large meeting room. By stimulatingthe participant of all attendees, meetings are more interactive.

About Barco: Barco, a global technology company, designs and develops visualization products - encompassing the entire visualization spectrum - for a variety of selected professional markets: entertainment & corporate, healthcare, industrial & government, and defense & aerospace. By offering top-quality, user - friendly imaging products, we enableour customers to optimize productivity and business efficiency.

Click Connect Share

The Full ClickShare experience

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Samir group pleased to welcome the following indiviuals who joined us:

A business that provides high - quality products andservices is continually seeking to improve customer satisfaction. At some point, everyone in the business has to deal with a disappointed customer. The challengeis to handle the situation correctly and treat it immediately by finding the root causes of the customer’scomplaints. A customer complaint is a gift! Complaints tell you that the customer cares enough about doing business with our company and is willing to give us a second chance. But the question is: What if no one is complaining ? it’s true that " No news is good news " but this doesn’tapply when it comes to customers. Silence is not always golden. Customers who don’t complain arethe most at risk; they just leave and don’t come back.Most upset customers do not bother to complainbecause they believe no one would listen. So the silences accumulate until they become so frustratedthat they quietly look for another place to take theirbusiness.

Dealing With Customer Complaints- Communicate openly to our customers, and listen to their needs and requirements to be honest and invite feedback.- Written customer satisfaction surveys are one way to get feedback.- Telephone and face - to - face conversations always provide an accurate picture.- Give our customers the opportunity to state their sufferances, so we can quickly find a solution to the their problems before they decide to leave

A Customer Complaint is a Gift !

Personnel DivisionOrganizational Announcement

By:Joseph RofaelNational Service Manager

- Customers also generate ideas on how we can continually improve the services we provide.In conclusion, ignoring customer complaints or not resolving them adequately might result in loss ofbusiness. Quickly and properly solving customercomplaints can help our business grow and prosper.

Product Specialist DHI Division

Assistance Planing Supervisor General Managment

Network & Technical SupportIS Division

Marketing ExecutiveMarketing Division

Oracle ProgrammerIS Division

Marketing SpecialistCopier Division

Application Specialist MedicalHI Divisio

Customer Relation CoordinatorCES Division

Site EngineerProjects Division

Field Service EngineerCES Division

Administrator Personnel Division

A.V Project EngineerProjects Division

Mr. Remon Akladious

Mr. Mohammad Saif

Mr. Mohammad Hassan

Ms. Lujain Noori

Ms. Bayan Batterjee

Mr. Reham Serwi

Mr. Ayman Khalaf

Ms. Abeir Al Magid

Mr. Mashael Al Nabwieh

Mr. Mohamed Hafeez

Mr. Mohamed Abdelaalh

Mr. Soaad Al Aydaross