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Organizational Performance
Self Assessments at DOIAn Entry-Level Approach based on the
President’s Quality Award Criteria
Norma CampbellAlan Turco
Office of Planning and Performance Management
Introduction What is a Self-Assessment?
Examines Business Practices Compares Findings to National Standard Been around for 13 years
It is NOT! GPRA Another Survey IG inspection
Why a Self-Assessment? To improve performance To compare with standard To set a baseline
Benefits of Self-Assessment
• Gain systematic & objective assessment of organizational performance
• Establish a performance baseline for key operating processes
• Set realistic GPRA goals
• Provide roadmap for achieving high organizational performance
• Establish and/or fine tune performance measures
• Pinpoint organization’s strengths & improvement opportunities
• Improve dialogue between managers & employees to improve operations
The DOI Entry-Level Self-Assessment
DOI uses an abbreviated PQA process Business Overview 28 questions in 7 categories Site visit interviews Written response to questions is optional Effort will be voluntary and strictly confidential
Minimal investment by organizational units < 100 employees = 60 - 80 hours < 500 employees = 120 - 160 hours 2-3 day interview period
The DOI Entry Level Self Assessment(Continued)
• Self-Assessments assisted by Office of Planning & Performance Management 1 PQA examiner 3 SES candidates 1 Management Intern
• Feedback Report Prepared in 30 days Overview of Findings Strengths Opportunities for Improvement
• Goal is to assist DOI units improve their organizational effectiveness
Self-Assessment Categories
1. Leadership
2. Strategic Planning
3. Customer Focus
4. Information and Analysis
5. Employee Focus
6. Process Management
7. Business Results
Status
DOI Entry Level Self-Assessment Training 8-hr training session Representatives from 5 bureaus Office of Planning and Performance Management (PPP)
detailees Pilot Test - PPP Office
Feedback report delivered Opportunities for Improvement prioritized Action Plans developed
NPS National Capital Region participant Interviews completed Feedback Report in progress
Uses of Self-Assessment Report
• Prioritize Opportunities for Improvement• Develop Action Plan• Measure progress/improvement through
repeated use of self-assessment• Leverage significant strengths
PPP staff may provide assistance in developing Action Plan
Contacts
Norma Campbell ([email protected]) Alan Turco ([email protected])
Office of Planning and Performance PlanningUS Department of the Interior (MS-5258)
1849 C Street, NWWashington, DC 20240
202-208-1818202-219-2257
