Operations Handbook - Allen Independent School District · Operations Handbook . In Case of an Emergency: Operations Office 972-908-8114 Daniel Pitcock 214-876-5425 Marie Mieczkowski

Operations Handbook

Operations Our Mission The Operations Department’s objective is to provide and maintain a safe and secure district environment which will foster excellence in education, while utilizing open communication, cooperation, and professionalism. The Operations Team consists of four departments who are vital to the successful operation for Allen ISD’s students, staff, and community. Facilities and Maintenance, Safe and Secure Schools, Technology, and Transportation are responsible for construction, building and ground maintenance, leasing, energy management, transportation, safety, security, and technology for Allen ISD. Each department has professional and skilled staff dedicated to the service philosophy. As a team, we will continually dedicate our efforts and resources to support the staff and student learning.

Operations Handbook

In Case of an Emergency:

Operations Office 972-908-8114

Daniel Pitcock 214-876-5425

Marie Mieczkowski 972-979-4015

Operations Handbook

Consists of four departments:

Facilities and Maintenance

Safe and Secure Schools

Technology

Transportation

O-Team

•Cell 214-876-5425

•Supervises 5 areas of Operations (Facilities, Maintenance, Technology, Transportation, and Safe and Secure Schools)

•Assist the Superintendent in planning

•Annual reporting

•Coordinate and review metrics of all Operations departments

•Lead improvement efforts

Daniel Pitcock

Chief Operations Officer

972-908-8086

•Cell 214-620-6555

•Coordinate and oversee

construction , additions and renovation projects for the district

•Coordinate district land transactions

•Coordinate district Cell Tower contracts and construction

•Oversee Maintenance, Energy Management, Custodial Services and Facility Leasing

Greg Suttle

Executive Director of Facilities

972-727-0363

•Cell 469-223-9836

•Responsible for regular and

emergency maintenance, operation and repairs to mechanical, electrical, plumbing, locks & doors, interior and exterior wall system, and roofing systems

•Responsible for restoring electrical, natural gas, water outages, and repair of piping system leaks

Steve Hanner

Director of Maintenance

972-908-8969

•Cell 214-240-2163

•Responsible for the overall

management of the Information Technology Department and strategic planning of technology systems district wide.

•Implement the policies established by federal and state law, State Board of Education rule, and local board policy in the area of information management and technology.

Patrick Tanner

Executive Director of Technology

972-727-0468

•Assist schools and administrative

departments to develop and implement plans to address technology needs.

•Manage, direct, and assign priorities and personnel to major projects to ensure attainment of district and department goals and objectives.

•Develop and implement district standards and specifications for hardware and software.

Mike White

Director of Technology

972-727-0480

•Cell 214-564-8162

•District Vehicle maintenance

•Vehicle rental

•Crossing Guard information

•District Mapping

•Field Trip information

•Bus routing information

•Bus Driver (CDL) Training

Carl Cater

Director of Transportation

972-908-8989

•Cell 214-934-5618/915-204-3613

•Oversee and manage district

safety and security operations

•Emergency planning and management

•Truancy enforcement

•Administrative guidance and coordination of district SRO program

•Security audits and assessments

Ernesto Rodriguez


972-236-0637

•Cell 972-979-4015

•Supports Chief Operations Officer

•Operations newsletter &

handbook

•Cabinet secretary duties

•Budget, purchasing and accounts payable for Operations Dept.

•Assists Operation team and their administrative assistants

Marie Mieczkowski

Administrative Assistant

972-908-8114

Operations Department Structure and Responsibility

Operations Handbook

Technology

Technology Department Our Mission Allen ISD technology department strives to ensure that our students are provided with the most modern and advanced technical resources to maximize the learning environment. By providing leadership, network infrastructure, instructional support, and professional development, the technology department will empower students, educators, staff, and the community to utilize current and emerging technologies as tools for life-long learning.

Operations Handbook

Technology Patrick Tanner, Executive Director of Technology, 972-727-0484

Support Services The Support Services Team is responsible for providing prompt, courteous, and quality customer service to the students, staff, and administrators of Allen ISD. This team responds to technical work orders and provides 1st and 2nd level maintenance and support for all end-user compute and instructional tools, manages the IT procurement and asset management process, coordinates the selection and rollout of new computer systems and ensures all systems are up-to-date with the latest approved images and software packages.

Management

•Desktop/Laptop Software

•System Imaging (SCCM)

•Citrix Administration (VDI)

•Application Packaging/Delivery

•Group Policies

•Windows Operating System

•Apple Mac/iOS Operating System

•Remote Desktop Support

•Remote Software Installation

•System Antivirus Support

•Remote Access Support

•Technology Refresh Projects

•Mobile Device Management

•Password Resets

Support

•HelpDesk Ticketing System

•Safari Montage Content Delivery

•Interactive Whiteboard

•Projectors

•Document Cameras

•Printers

•Aminos

•Phone Handsets

•Desktop/Laptop/Chromebook Support

•Tablets/Handheld/Mobile Device Support

•Mobile Carts

•Desktop Application Support

•Technology Procurement

•Asset Management

Infrastructure Services The Infrastructure Services Team is responsible for the day-to-day operations of the wide area networks (WAN), local area networks (LAN), and datacenter environments. This team administers the District’s network, systems, and storage infrastructures ensuring reliability, availability, redundancy, performance, and security for the enterprise.

Network

•Network Design and Monitoring

•TCP/IP Management

•Firewall Services

•URL Filtering

•Router Administration

•Switch Administration

•WAN Connectivity

•LAN Connectivity

•Wireless Connectivity (Wi-Fi)

•Voice Over IP (VoIP) Hardware Configuration

•MDF/IDF Management/Maintenance

•Intrusion Detection/Prevention Systems

Systems

•System Design and Monitoring

•Server Hardware

•Server Operating Systems

•Server Virtualization

•Active Directory Administration

•User Provisioning and Authentication

•LDAP Authentication

•System Backups

•Exchange Administration (Email)

•Lync Administration

•Storage Management and Monitoring

•Database System Tuning/Maintenance

•System Patches/Updates

•Applications Support


Integration Services The Integration Services Team is responsible for providing technology integration, training, and support to all staff members. This team works closely with the Learner Services Division to enhance the integration and support of instructional tools into daily curriculum and instruction. They provide training and assistance to Campus Technicians in supporting applications, video delivery, mobile, and end-user devices.

Applications

•Canvas Administration / Training

•Eduphoria Administration / Training

•Online Textbooks

•Google Apps

•Office 365

•Smart Notebook

•Atrium

•Fitnessgram

•Discovery Education

•Think Central

•Think Through Math

•SchoolWires/Teacher Webpages

•Edmodo

•Nexus

Tools (Training)

•Interactive Whiteboards

•Projectors

•Document Cameras

•Apple iPads

•Apple iPods

•Chromebooks

•Video Teleconferencing

•Polycom Phone Handsets


Operations Handbook

Transportation

Transportation Department Our Mission The Transportation Department supports the students of the Allen Independent School District with wisdom, pride, and integrity.

Our Model Achievement, Knowledge, and Service

Operations Handbook

Transportation Department

Allen ISD Transportation safely transports approximately 6,000 students who arrive on time and ready to learn each day. The district currently utilizes 126 buses on a daily basis, transporting children who live two miles or more from their assigned school. The transportation staff is committed to the safety of each of our student bus riders. We do not take this great responsibility lightly, as evidenced by our goal of continually improving our excellent safety record, and by our standing challenge to each other: to protect each student as if each child were our own. We feel fortunate to have one of the most experienced and dedicated transportation teams in North Texas.

Operations Handbook

TRANSPORTATION

Shop ManagerJerry Jones

Operations ManagerAnna Hamrick

Crossing Guard CoordinatorMichelle Leasure

Transportation CoordinatorRosa Pickering

Map TechnicianRandy Arnold

Dispatcher Monica Morales

Crossing Guards(63)

Regular Education Bus Drivers(88)

Special Education Bus Drivers(32)

Bus Monitors(24)

Lead TrainerEileen Targac

Director of TransportationCarl Cater

MechanicMark Dozier

MechanicSydney Bishop

PM MechanicMichael Mitchell

ALLEN Independent School District

Audio Video TechnicianHarmon Strickland

Fleet Inventory SpecialistMike Roberts

Lead Mechanic Adam Tucker

Shop ForemanJay Nelis

Administrative AssistantLori Fairless

Transportation Carl Cater, Director of Transportation, 972-727-0542

• Supervises and coordinates

operational programs within the department

• Develops, coordinates and administers the budget through r&d

• Coordinates all personnel issues

• Prepares cost analysis and operational reports

• Develops and directs preparation of administrative reports and special projects

• Provides technical

management and supervision for the day-to-day operation of the fleet maintenance function, including scheduling vehicles for repair and service, and monitoring the activities of assigned personnel

• Performs diagnoses and repair of buses, trucks, tractors, and other school vehicles

• Participates in the requisition of parts and supplies and keeps associated records

Anna Hamrick

Operations Manager

• Processes transportation

correspondence, reports, memos and notices to TEA and local district

• Supervises the bus route development

• Changes and adds new bus stops

• Processes field trip requests • Maintains up-to-date

computer program/files for bus routes

Jerry Jones

Shop Manager

• Coordinates and supervises the

district’s Transportation Crossing Guard Program

• Prepares Payroll • Conducts in-service and safety

meetings • Transportation's Liaison with

the City of Allen • Responds to questions,

concerns and/or complaints

Rosa Pickering

Transportation Coordinator

• Ensures that the

transportation department is supportive of the instructional goals and objectives of the district, and the attainment of the Campus Performance Objectives

• Prepares requested reports on costs of work done, materials used, and labor expended

• Responsible for protecting the liability of the district when it comes to student transportation issues

Michelle Leasure

Crossing Guards/Payroll Tech

• Researches and prepares all

mapping information for special use variances, routing and zoning change requests utilizing GIS on Transfinder

• Makes changes to the district zoning and routing maps when required

• Improves by updating and replacing the old with new zoning maps

• Completes special mapping projects as requested

Carl Cater

Director of Transportation

• Receives visitors to the Transportation department and schedules appointments with the Director of Transportation

• Operates and maintains all office equipment

• Maintains list and issues purchase orders for vendor purchases

• Types various reports, memos, correspondence, notices and recommendations

Randy Arnold

Mapping Tech

Lori Fairless


Transportation Carl Cater, Director of Transportation, 972-727-0542

• Provides dispatching and reception for the department

• Provides administrative support for the department

• Maintains strict confidentiality regarding sensitive matters

• Files and retrieves documents • Assures route and routing

communication • Secures substitute bus drivers

• Prepares and conducts new employee orientation

• Presents any Human Resources updates and procedures to department

• Responsible for training the Transportation Department in a multitude of areas

Monica Morales

Dispatcher

• Manages the daily assigning of work and ensuring the completion of tasks

• Makes automotive and bus repairs and tune-ups

• Diagnoses and repairs mechanical problems on various types of vehicles and equipment

• Reviews completed work for completeness and accuracy

Eileen Targac

Safety and Training

Jay Nelis

Shop Foreman

• Cross trains into other areas and helps with other technicians with assigned work orders

• Diagnoses and repairs mechanical problems on various types of vehicles and equipment

• Executes heavy line maintenance services of district vehicles and equipment

• Performs fabrication when needed

• Manages the fleet maintenance computer program and parts sections, while providing administrative assistance in a variety of functions, including operational programs, and special project coordination

• Makes recommendations to the director and fleet maintenance manager, and supervises changes in operation of the shop area

Adam Tucker

Certified Automotive Tech

• Performs on-site technical work to install and maintain systems as requested by work orders and help requests initiated by Allen ISD users

• Schedules and documents work to best utilize time and efforts for maintenance, repairs and monitoring of these systems

• Develops test fixtures/harnesses to simulate equipment’s working environment

Mike Roberts

Inventory Technician

Harmon Strickland

A/V Technician

Operations Handbook

Transportation Did you know?

• Transportation employs 120 bus drivers • Athletic coaches drive AISD buses as well • State requires a 20-hour training course • AISD requires an additional 26 hours of training • Drivers are required to pass a skills course every 2 years • Physical Fitness is tested every year • 9 employees support fleet maintenance:

• Buses • White Fleet • Tractors • Trailers • …anything with wheels!

Chevy Traverse

Transportation District Rentals

Chevy Silverado Pickup

Activity Bus

3 Chevy Suburbans

Special Needs Bus with Chair Lift

Chevy Express Cargo Van

Conventional Bus

Transportable Smoker/Grill

John Deere 6x4 Gator

Operations Handbook

Bus Request Forms can be found on the district website under:

Intranet>Staff Tool Box>Sign In >Document Library

Operations Handbook

Facilities and Maintenance

Facilities & Maintenance Departments Our Mission Provide students and staff with a safe, clean, comfortable and functional place to teach and learn.

Our Goals Complete work orders within the time frame established for each work orders priority, to the

satisfaction of the requestor. Improve employees skill set by providing opportunity for training. Increase employee safety by furnishing equipment and training to complete work safely.

Operations Handbook

Facilities Department Our Strategies

Develop an accountability system that sets high expectations and holds staff responsible for performance excellence. Build collaborative partnerships involving campuses to maximize department achievement. Provide leadership and support to build capacity for efficient operations and effective use of resources. Foster positive relationships among all students, staff, and campuses by embracing cultural diversity. Optimize services and working through the ongoing infusion and integration of technology. Communicate with staff, coworkers, and campuses to maximize positive, productive, and collaborative relationships. Implement a data-driven management system within every trade group.

Operations Handbook

Facilities Department

The Facilities Department’s area of responsibility includes construction, renovations and additions along with capital improvement, when it supports student learning or is operationally necessary. Facility modifications, upgrades, remodeling, expansion are at the discretion of the Executive Director of Facilities and Chief Operations Officer. Facilities Maintenance staff may assist with alterations, modifications, upgrades or remodels when the maintenance work load permits.

Operations Handbook

Facilities Department

The Facilities Department is comprised of four areas:

• The Facilities Department – oversees construction, renovations and additions, administers the Custodial Service Contract, administers the Landscape Service Contract, administers the Pest Control Contract, oversees land purchases and sales, oversees energy consumption and usage, provides maintenance and repair of POTS phone lines, public address systems, classroom sound systems, data line installations, and coordinates PTA improvements at district facilities.

• The Maintenance Department - provides maintenance, repair and utility services for facilities through such trades as carpentry, electrical, general maintenance, HVAC, locksmith, and plumbing.

• Facility Leasing – oversees the leasing of facility rooms, gyms, cafeterias, etc. by district departments, school groups, city groups, and public entities.

• Athletic Grounds maintenance – provides maintenance and repair of the district exterior sports facilities and fields.

Operations Handbook

Receptionist / Assistant Scheduler

Laura Duree

Assistant Project ManagerMike Daniels

Lead Facility TechnicianKyle Allen

(Refer to Page 3)

Facility Scheduling CoordinatorDonna Iiams

(Refer to Page 3)

Compliance SpecialistEthan Vaughan

Executive Director of FacilitiesGreg Suttle


Jessie Martin

Planning and ConstructionGreg Suttle

FACILITIES

Camera SpecialistCalvin Hopson

Camera SpecialistAnthony Aguinaga


Director of MaintenanceSteve Hanner

(Refer to Page 2)

Facility Project CoordinatorScott Stoneburner

Energy ManagerRoy Mitchell

Lead GroundsMack Puterbaugh(Refer to Page 3)

Lead FacilityTechnicianKyle Allen

Assistant Athletic Grounds Supervisor

Julio Rodriguez

FACILITIES

Facility TechnicianRyan Castillo


Athletic GroundsRaul Ortega

PAC Venue ManagerRussell Caudle

Facility TechnicianOpen Position

Facility TechnicianJonah Dugger



Athletic Grounds

SupervisorMack Puterbaugh

Athletic GroundsRicky Turner

PAC AssistantOpen Position

Work Order Scheduler

Josh McCain

Facility Scheduling Coordinator

Donna Iiams

Facilities Greg Suttle , Executive Director of Facilities, 972-727-0363

•Cell 214-620-6555

• Coordinate and oversee construction , additions and renovation projects for the district.

• Coordinate district land transactions

• Coordinate district Cell Tower contracts and construction

•Cell 469-223-983

•Responsible for regular and emergency maintenance, operation and repairs to mechanical, electrical, plumbing, locks & doors, interior and exterior wall system, roofing systems

•Responsible for restoring, electrical, natural gas and water outages and repair of piping system leaks

Steve Hanner

Director of Maintenance

•Cell 214-842-1037 •Integrated Pest Manager

• Asbestos Filing Coordinator

• Indoor Air Quality Manager

• Landscape Services

Coordinator

• Campus Improvement Project Manager

• Oversee construction projects

Scott Stoneburner

Facility Project Coordinator

•Cell 469-693-3558 • District Energy Management

Policies

• Review and Coordinate Utility Contracts

• Provide Construction Input Related to Energy Usage

• Education of Staff and Students related to Energy Conservation

• Audit Energy Usage at Schools

Roy Mitchell

Energy Manager

• Cell 214-878-0868

•Coordinate the leasing and non-school use of all district facilities

• Point of Contact for after hours problems related to leased facilities (including HVAC and equipment).

•Point of contact for custodial issues

• Supervise Work order

Specialist

Donna Iiams

Facility Scheduling Coordinator

Greg Suttle

Planning and Construction

Mike Daniels

Assistant Project Manager

• Assist the project managers and project coordinators in all phases of construction and project close-out

• Oversee small facility improvement projects

•Acts as the liaison with facilities department in the handover and acceptance phase of constructions projects.

Kyle Allen

Lead Facility Technician

• Coordinate the installation and maintenance of the structure cabling systems for the district

• Coordinate the installation and maintenance of the telephone lines (land lines) for the district

• Coordinate the furniture and equipment removal and replacement for district renovation projects

•Acts as primary contact for all personnel on any building issues(fire alarm, Emergency/PA systems, flooding, etc. )

Calvin Hopson

Camera Specialist

• Install and maintains district cameras, video surveillance systems and district access control entry systems

•Performs minor repairs on fire alarm systems

•Installs, maintains, and repairs electrical equipment and wiring systems

•Maintains building systems according to preventative maintenance program

Ethan Vaughan

Compliance Specialist

• Schedule inspections and maintain records related to the inspections of building safety systems including: fire and health inspections, bleacher inspections, generators, grease traps, kitchen hoods, fire extinguishers, AED machines, and refrigerant monitoring

•Implements and maintains EPA Refrigerant regulations per section 608 of the Clean Air Act.

Jessie Martin


•Supports Executive Director of Facilities

•Supports Facilities and Maintenance Departments and AISD Campuses

•Budget, Purchasing and Accounts Payable

•Maintains Employee Records, Construction Records, Title, Deeds, and Property Records

Facilities Greg Suttle , Executive Director of Facilities, 972-727-0363

•Oversee work related to the care and maintenance of the district athletic fields

•Oversee maintenance of the sport field irrigations systems

•Inspect and maintain grounds around the sport facilities including fences, gates, ancillary buildings and bleachers

Mack Puterbaugh

Athletic Grounds Supervisor

•Coordinate and manage the work order system for AISD •Maintains accounting records for completed work order tickets related to inventory expended and labor spent on individual work orders

•Operates computer-base programs, specifically WebTMA, Eduphoria, MS Office Products, and others as needed

Joshua McCain

Work Order Specialist

• Responsible for operation, supervision, and management of the Performing Arts Center at Allen High School.

•Responsible for carrying out policies and procedures approved by the District and the PAC

• Coordinate PAC activities with custodial services, vendors, and AISD departments

•PAC budget, purchasing and accounts payable.

PAC Venue Manager

Russell Caudle

Maintenance Department

The Maintenance Department provides maintenance, repair, and utility services for facilities through such trades as carpentry, electrical, general maintenance, HVAC, locksmith, and plumbing. Routine maintenance, corrective maintenance, emergency maintenance, urgent maintenance, and preventive maintenance are all administered by Facilities Maintenance to insure personal safety, operational and structural integrity, as well as the longevity of building components and systems. The term “maintenance” normally applies to both maintenance and repair of existing buildings and building systems. Maintenance includes inspection; adjustment, lubrication, and cleaning (non- custodial) of equipment; painting; resurfacing; and other actions to assure continuing service and to prevent breakdown. Maintenance does not prolong the design service life of the property or equipment, nor does it add to the value of the asset or property. Maintenance is typically preventive in nature and is usually preplanned and scheduled. Repairs include work to restore damaged or worn-out property or equipment to normal operating condition. Repairs are curative and are usually reactive in nature and a response to a service request. The trades respond to both scheduled maintenance and emergency or urgent maintenance issues.

Operations Handbook

Director of MaintenanceSteve Hanner

Maintenance Bookkeeper /Administrative Support

Marsha Wallesch

Lead Plumber Scott Brassfield

FACILITIES

LocksmithJeff Dugger


Lead ElectricianRandy Brown

Lead General Maintenance Technician

Jake Dugger

AHS Building Operations

ManagerStacey Guffy

HVAC SupervisorEarnest Waller

Lindsey ES Lead Custodian

Jorge OviedoHVAC Lead Technician

Kris Tennel

HVAC Technician IIMichael Perry

HVAC PM Technician Open Position

HVAC Technician Mike Shearer

HVAC PM Technician Open Position

AHS Building Operations PlumberWill Chatman

AHS Building Operations ElectricianJeffrey AllenPlumber

Mike Trammel

ElectricianAaron Hasbell

ElectricianJeff Thomas

General Maintenance Interior FinishesJose Madrigal

Lindsey ES CustodianJuan Reyna

Lindsey ES CustodianBillie Knier

Lindsey ES CustodianOpen Position

General Maintenance Technician IIHector Reyna

AHS Building Operations HVACJeromy Allison

AHS Building Operations TechnicianSteve Perkins

Maintenance Steve Hanner, Director of Maintenance, 972-908-8969

•Toilet & urinal repair/replace

•Sewer backup/blockages

•Water leaks

•Hand wash basin repair

•Sink repairs

•Water fountain repair/replace

•Garbage disposal repair

•Natural gas piping inspection & repair

•Grease trap cleaning

•Backflow preventer inspection & repair

•Interior & Exterior Lighting

•Power Installation

•Electrical outlets-switches

•Appliance repairs

•Scoreboard Repairs

•Clocks & bells

•Roll up Gate repairs

•Kiln repairs

•Fire alarm repair

Randy Brown

Lead Electrician

•VCT Tile repair/replacement

•Ceramic Tile repair/replacement

•Restroom partition repairs

•Paper product dispensers

•Playground equipment repair

•Sports Equipment repair

•Signage

•Flag pole repair

•Graffiti removal

•Projector screens

•Marker boards repair/replace

•Pencil Sharpeners

•Locker repair

•Fire Extinguishers

Jake Dugger

General Maintenance Lead

•Open locks for district facilities

•Changes lock combinations and key cuts

•Maintains and repairs doors, door hardware and closure mechanisms

•Compiles and maintains record of tools and equipment on Locksmith truck and work area

•Works with Director of Maintenance to utilize maintenance management system to schedule and monitor program

Jeff Dugger

Locksmith

•Drywall and wall vinyl repair

•Furniture repair/assembly

•Cabinet repair/replace

•Counter top repair/replace

•Trim & molding repair

•Cove base repair

•Ceiling grid & tile repair

•Painting

•Special carpentry items

•Glass repair/replacement

Jose Madrigal

Interior Finish

Scott Brassfield

Lead Plumber

•Air Conditioning repair

•Monitors, supervises, and instructs HVAC workers in the safe and timely completion of duties assigned

•Maintenance & Repairs to

•-Air Conditioning

•-Chillers

•-Ice Machine

•-Cooling Towers

•Boilers

•HVAC & Refrigeration Preventive Maintenance

Earnest Waller

HVAC Supervisor

•Central Plant Operations

•Event scheduling and set up

•Performs regular scheduled inspections of facility and building systems to insure building cleanliness and maintenance

•Supervise Custodial Operations

•Maintenance & Repairs to

•-Electrical

•-General Maintenance

•-HVAC

•-Plumbing

Stacy Guffey

AHS Operations Manager

•Maintains a cleaning schedule that includes cleaning of floors, marker boards, waste baskets, windows, walls, furniture, equipment and restrooms

•Dust mop, spot mop, strip, reseal and spot seal tile floors

•Set ups for after-hour events

•Replacement of ceiling tiles and lamps

•Moving of furniture and other items

•Minor repairs

Jorge Oviedo Lara

Lead Custodian

Lindsey Elementary

•Supports Director of Maintenance

•Supports AISD Campuses and Departments

•Maintenance Employee records

•Maintenance Invoices

•Maintenance Purchasing

•Maintenance records

•Maintenace invoice reconciliation

•Supports Maintenance team

•Supports Facilities team

Marsha Wallesch

Bookkeeper/Administrative Support

Operations Handbook


Safe and Secure Schools Our Mission Collaboratively research, develop, and implement school safety and security's best practices while

providing 24/7 emergency support and guidance.

Our Vision A safe and secure learning environment for our students, staff, and the Allen ISD community is our

top priority.

Operations Handbook


Director of Safe and Secure Schools Ernesto Rodriguez

Safety and Security Specialist Robert Montgomery

Safety and Security Specialist Kyle Pursifull

Administrative Assistant Sandi Osborn

Operations Handbook

Safe and Secure Schools In Allen ISD, the safety of students, staff and visitors is our top priority and we take this

responsibility very seriously. Our comprehensive security program addresses prevention, intervention, student assistance, preparedness, emergency response and building security. AISD routinely reviews safety and security procedures and makes adjustments when necessary. That means we’re constantly exploring new and creative ways to enhance existing security measures and adopting those policies and protocols proven to be effective in reducing risk. It is a team effort – we rely on the continued support of students, parents and the community to keep our schools safe. We work closely with our local police and fire departments to coordinate prevention and response activities, perform regular security audits and provide frequent training to all employees on security issues.

Operations Handbook


SAFE AND SECURE

SCHOOLS


Sandi Osborn

Service Center Security Monitor

Jessica Richie

Safety & Security Specialist

Robert Montgomery

Service Center Security MonitorClay Mathews

(9 SRO Officers)

SRO Unit SupervisorSgt Todd Cleveland

Service Center Security MonitorLaRon Dickerson

Service Center Security MonitorLindsay (Nikki) Wilson

Service Center Security MonitorAnthony Samuels

(Weekend Night Shift)

Service Center Security MonitorBobbie Lloyd

(Weekend Day Shift)

Director Ernesto Rodriguez

Safety & Security SpecialistKyle Pursifull

Safe and Secure Schools Ernesto Rodriguez, Director of Safe and Secure Schools, 972-236-9367

•Supports Director of Safe and Secure Schools

•Assists in the research, development, planning, coordination and implementation of all district safety and security programs

•Safety and Security audits and assessments

•Investigate truancy referrals and determine appropriateness prior to filling court action

•Assist Director on all SRO and radio communication related issues

Robert Montgomery

Security Specialist

972-236-0692

•Supports Director of Safe and Secure Schools

•Assists in the research, development, planning, coordination and implementation of all district safety and security programs

•Safety and Security audits and assessments

•Investigate truancy referrals and determine appropriateness prior to filling court action

•Assist Director on all Central Monitoring Station, Camera, Intrusion Alarm, electronic doors and Panic (lockdown button) related issues

Kyle Pursifull

Security Specialist

972-236-0822

•Supports Director of Safe and Secure Schools and Safety Security Specialists

•Assists in coordination of all aspects of the district’s Safety and Security planning, training, implementation, and compliance monitoring

•Assists in the coordination of all campus initiated truancy enforcement actions

Sandi Osborn


972-236-9367

• IS-100.a Introduction to ICS for schools at http://training.fema.gov/EMIWeb/IS/IS100SCA.asp

• IS-200.a ICS for Single resources and Initial Action Incidents at http://training.fema.gov/emiweb/is/is200b.asp

• IS-700 National Incident Management System (NIMS), An Introduction at http://training.fema.gov/EMIWeb/IS/is700a.asp

• IS-800.b National Response Framework, An Introduction at http://training.fema.gov/EMIWeb/IS/IS800b.asp

Required ICS Training for All Campus Administrators

Operations Handbook

http://training.fema.gov/EMIWeb/IS/IS100SCA.asp

http://training.fema.gov/emiweb/is/is200b.asp

http://training.fema.gov/EMIWeb/IS/is700a.asp

http://training.fema.gov/EMIWeb/IS/is700a.asp

http://training.fema.gov/EMIWeb/IS/IS800b.asp

http://training.fema.gov/EMIWeb/IS/IS800b.asp

What’s New

• Safety and Security Committee

• Updating District Emergency Operation Plan

• Campus Emergency Operation Plan Template

• Intrusion Alarms

• Standard Response Protocols

Operations Handbook

Drills • Fire/ Evacuation Drills

• Lockdown

• Lockout

• Shelter for Severe Weather

• Shelter for Hazardous Material

• Shelter for Medical Emergencies

• Tabletop Exercises/Fall tabletop facilitated by Safe and Secure Schools

Operations Handbook

Required Drills

• Evacuation

• Lockdown

• Shelter In Place (Hazardous Material and Severe Weather)

• Lock Out (Reverse Evacuation)

• Tabletop Exercise

Operations Handbook

Drill Schedule and Reporting

Required Drill Reporting – Please document all drills on the district preparedness drill documentation form and complete the After Action Review Report. Submit both documents to Safe and Secure Schools by the 20th of each month.

• Evacuation – 1st week of school and monthly by the 15 after that.

• Lock Down – 1 per semester – must be completed within the first 9 weeks.

• Shelter In Place (Hazardous Material) – 1 per semester – must be completed within the first 9 weeks of school.

• Shelter in Place (Severe Weather) – 1 per semester – must be completed within the first 9 weeks of school.

• Lock Out (reverse evacuation) – 1 per semester – must be completed within the first 9 weeks of school.

• Tabletop Exercise – 1 per semester – the fall tabletop exercise must be facilitated by Safe and Secure Schools – please use the shared calendar to reserve your time.

• State Drill Form – Complete for all evacuation drills and submit monthly by the 20th

Operations Handbook

Documents

Operations Handbook - Allen Independent School District · Operations Handbook . In Case of an Emergency: Operations Office 972-908-8114 Daniel Pitcock 214-876-5425 Marie Mieczkowski