Oman

“ISS is committed to delivering a range of quality-assured marine services to its clients across the industry. We take care to tailor those services to the individual needs of the client – whether a fully integrated global package, the handling of a local port call or the ad hoc delivery of a single spare part.

To reach the highest standards we depend on our people - their welfare, training and expertise. We foster strong ethical values and a team spirit that rewards commitment and initiative. By committing to excellence, accountability and transparency, ISS can best serve its valued customers – efficiently and competitively. And in our race for excellence, there is no finish line!”

Mission Statement

Inchcape Shipping Services (ISS) is the largest independent shipping agency network in the world and one of the most recognized and respected agency

names in shipping. With more than 200 offices in 49 countries and 2,800 employees, the ISS worldwide agency network services a diversified customer

base across all sectors of shipping.

Today, ISS in the Middle East, South Asia & Africa is the leading provider of agency services as Husbanding and Cargo Agents, Liner Agents, Freight

Forwarders, Lloyd’s Agents and Protection & Indemnity Club correspondents. ISS has an integrated network of offices spanning the Middle East region, in the UAE,

Oman, Bahrain, Kuwait, Iraq, Qatar and Saudi Arabia

ISS, today is a wholly owned subsidiary of Istithmar, a Dubai based international investment management group focusing on private equity finance, real estate and

industrial investments. ISS has its regional head office in Dubai and have operating offices in all the AGCC countries.

Global Services

Dubai World is comprised of top-tier category companies, globally recognised and vastly experienced. Pioneering offerings range from the world's largest waterfront development and international infrastructure projects to ports around the world and complex financial structuring. Dubai World companies are all transforming the world today.

Owner Istithmar, part of Dubai World

ISS - over 200 offices in 49 countries

CanadaU.S.A.

Panama

BrazilArgentina

ChilePeru

UruguayEcuador

Australia

Belgium CorsicaCyprus DenmarkGibraltar GreeceItaly NetherlandsNorway SpainTurkey U.K.

Kuwait IraqBahrain OmanQatar S. ArabiaAfghanistan IndiaThailand PhilippinesChina TaiwanGuam Hong KongSingapore SaipanMalaysia Indonesia S. Korea Japan UAE Russia

DjiboutiEgyptKenya

South AfricaTanzaniaUganda

Oman Ports• Muscat : Ports Sultan Qaboos, Mina al Fahal• Wudam : Wudam Naval base• Sohar : Sohar Industrial Port• Sur :Qalhat-LNG, OMIFCO Terminal • Salalah : Salalah Port• Khasab : Khasab Port• Duqum (under construction)• Shinas (planned commercial port)

Oman International Airports• Muscat International • Salalah International

• Strategically located on Musandam peninsular adjacent to Straits of Hormuz

• Land border KSA, UAE, and Yemen • Coastline: 2,100Km

ISS Oman - Where do we operate?

Cargo Services

Air/Ocean

Freight Forwarding Customs Clearance Heavy lift and Out of Gauge ProjectsPacking & RemovalsWarehousing Commercial Storage Distribution Track & Trace Insurance Transport & Deliveries Military Logistics Bulk Cargo Agency

Liner Services

SalesMarketing Documentation LogisticsContainer TrackingIT Support Finance Stowage Planning

Marine/Govt Services

Defense Services

Launch Operations

Tanker Agency

Cruise

General Cargo

Husbandry

Port /Tally

Spares & Supplies

Crew Movements

Disbursement accounting

Provisions & stores

Survey / P&I Services

Emergency Medical Assistance

Arranging Surveys

Cargo claims assessments

Insurance claims handling

Pre Shipment Surveys

Litigation consulting

The Services We Offer

ISS Oman

ISS Oman Organisation Chart

General Manager

Mr. Jim Robb

HR, Admin. & IT

Mr. Samir Al Rawahi

Marine Services

Capt. Ranjan Kumar

Survey

Mr. Soloman Lewis

Cargo Services

Mr. Ajith George

Finance

Mr. Anirudh Singla

Clearance & Local transport

Packing & Removable / Warehousing

Freight & Logistics

Airport G.S.A

Liner Agency

Lloyds Agency

Cargo Survey

P&I Representation

Government Services

Port Agency

Launch Services

Sohar Branch

Salalah Branch

ISS Marine Services offers a full portfolio of services to owners, charterers and offshore operators at all ports in Oman.We offer full husbanding services including but not limited to Port In/Out Clearances, Statutory licenses in Oman, Crew movements, Crew medical attention, provision/stores supplies, bunker coordination.Support craft – we operate our own launch stationed in Muscat, and have the ability to support with further vessels from the Region.

Marine Services

ISS offers full bulk cargo agency including logistics support. We handle over 1mn tonnes per annum of grain, clinker, cement, bitumen and copper ores via Omani ports.

Disbursement accounting:Single point of remittance, final DA within 25 days of vessels departure, full transparency with all supporting documents and monthly statements.

ISS Oman has been involved in a number of Humanitarian support programs and can provide full logistics support via air, road or sea at short notice. Air and seas charters as well as containerized shipments can be arranged on behalf of clients with distribution in the harshest of environments.

ISS Government Services acts in Oman for the leading Navies of the world. Providing Port agency, logistics support, equipment hire and Force Protection Services in all the ports of Oman. in addition ISS can provide a full spread of camp and exercise support for military forces.

Government Services

For Operational Structure, Marine Muscat Office is sub divided in to Teams:Defence Team, Tramp Team, Tanker Team and General Service Team.Each Team cater to a different type of vessel, while the General Team cater to all other Teams for services such as Crew movement, transportation and visa requirements

Defence

US NavyMOD UKFrench NavyAustralian NavyCanadian NavyDutch NavyEgyptian NavyPakistan NavyBahrain NavyKuwait NavyUAE NavyOman Navy outside

Oman

TankerExxon MobilGS CaltexNippon OilSK ShippingSK EnergySinochemD&KBP Global InvestmentAramo ShippingPrime Tankers Oman Shipping Co.

(North America)

General CargoETA DubaiKLTTTrimexGreat Eastern ShippingOman Flour MillsAndrew WeirIntraglobal DubaiGearbulkScantransEastern BulkPacific BasinOman Shipping Co.

(North America)

OffshoreBoskalisTerasa Star Int’lFugroHorizonSNE

CruiseSeabournCunard

Major Shipping Accounts Serviced

ISS Cargo Services provides a true international perspective, by working closely with an extensive network of overseas business partners, all of whom have been carefully selected to ensure reliable and seamless service. This network is constantly reviewed and developed to maintain and improve standards.

ISS Cargo Services provides comprehensive solutions covering air and ocean freight, land transportation, project shipments, Packing and Removals, customs arrangements and supply chain management. Our services are tailor made to meet the clients individual needs and requirements.

Cargo Services

With specialist teams in the oil & gas sector, project and heavy lift markets your cargo is in the hands of experienced professionals.

ISS Worldwide Movers

ISS worldwide Movers has extensive experience in Oman of International and domestic moves. Streamlined systems, expert professional staff and the best quality packing materials ensure our clients receive a service which is second to none.

With our own vehicle fleet, highly experienced packers, insurance options and air-conditioned warehouse, we can handle the full range of personal effect movements, industrial and office moves

ISS worldwide Movers has built a reputation as the leading packing and removal company in Oman and handles a number of blue chip accounts. Each individual client receives a tailor made package to suit his individual requirements and our courteous staff make sure your move goes as smoothly as possible.

Liner Services

ISS Liner Services provides scheduled services for fast, efficient and safe deliveryto Oman or to export destinationsworldwide. A dedicated Liner team with extensive experience provide a bespokeservice to clients and principals alike. Liner companies represented include Hapag-Lloyd, Delmas, Hamburg-Sued and MacAndrews.

Survey and Loss Adjusting

ISS are the appointed Lloyds agent in Oman, providing Lloyds with shipping intelligence as well as performing surveys on behalf of Lloyds underwriters.

ISS represents many of the world’s leading Protection & Indemnity Clubs providing expert local information and advise as well as claims adjustment. Our highly experienced staff maintain a close working relationship with the clubs, protecting their interest and providing advance information on future risks.

A team of expert and experienced surveyors, including a qualified Master Mariner are able to perform a wide range of cargo and vessel surveys at all ports of Oman.

ISS Oman has a team of resourceful personnel experienced in conducting business in a professional and structured manner.

Moreover the team enjoys a good rapport and excellent working relationship with relevant Government Bodies, Customers,

Agents, Principals which goes a long way in ensuring required standards in Customer Satisfaction.

Over the past two decades ISS Oman have consciously employed and trained local Omani staff in operations and

customs matters, and now with mandatory local presence in all customs and operation related matters, ISS are better placed

with trained Omani staff on their payroll.

Personnel

It is the policy of Inchcape Shipping Services - Oman to provide services, that are fully fit, for their intended purpose and to satisfy all contractual requirements,

specifications and relevant statutory regulations. In order to achieve this policy ISS Management has developed

and maintained a quality system based around international quality management standard ISO 9001 :

2000

Quality Assurance

• Geographical coverage. We offer services at all border crossings, airports and ports including - Sohar, Salalah, Sur, Muscat, Duqum, Wudam, Khassab

• Presence in Oman for over 80 years, with highly experienced local and expatriate personnel

• Dedicated specialist teams for each Business Unit• Inchcape goodwill• Excellent relationship with Government bodies• large existing client base• Sound financial standing• Global Inchcape systems, specialists and contacts can be

called upon at any time to supplement local knowledge• ISO 9000:2001 certified

The Inchcape Oman Advantage

Thank you