OLLI STUDENT TRAININGONLINE CLASSES

WEBEX

ONLINE CLASSES OVERVIEW

EQUIPMENT

Recommended for participating in online classes

• PC or MAC desktop or laptop computer –

with webcam and microphone, or a Mobile device (tablet or phone)

• Earphones/headset – useful for eliminating or minimizing feedback issues. (highly recommended)

Wired headset varieties

with microphone

Bluetooth (wireless) headset

varieties with microphone

Either a wired or wireless

headset will work

WEBEX GET THE APP

Cisco WEBEX MEETINGS application (download app)

Download the app and follow the installation instructions for your device.

If you do not know how to install an app on your device,

ask your favorite tech support person.

• You do NOT need a Webex Account. (this is for UC Staff)

• You will be joining as a GUEST or attendee.

When you open the app for the first time, you

simply need to type in your name and email. Click use as guest.

Cisco website to download the app

Opening screen of the Webex Meetings App

WEBEX JOIN ACCESS

A few days before your class, you will receive two email documents:

A Confirmation letter and a Join Meeting invite for each registered class.

Either of these documents can be used to initiate access the meeting.

• CONFIRMATION LETTER

Access your class by clicking the link to join the meeting.

• Join Meeting Invite has big green Join Meeting button.

Click the green JOIN MEETING button.

After you have clicked the link from the confirmation letter or the

join meeting email, a browser will open.

Quickly click the Join from your browser link.

This will open the meeting in a browser.

This is ideal for large classes.

WEBEX IN A BROWSER (large classes the easy way)

Note: joining a meeting by browser will not allow access to ‘grid

view’, which shows multiple participants on a single screen view.

A preview window will appear.

For large classes, please make

sure you microphone and video

camera are OFF (red icon).

Click JOIN MEETING.

A meeting window will open.

WEBEX IN A BROWSER (large classes the easy way)

Preview window: click Join meeting.

Meeting window, with controls.

After you have clicked the link from the confirmation

letter or the join meeting email, a browser open,

if you wait a moment, the app should open

automatically, if it doesn’t, look for the

Open with Cisco Webex App link and click.

WEBEX IN THE APP (best for smaller classes)

Note: joining a meeting in the APP is required for access to ‘grid

view’, which shows multiple participants on a single screen view.

If you have successfully opened the App, a Preview window will appear.

Click JOIN MEETING to open meeting window.

WEBEX IN THE APP (best for smaller classes)

Preview window: click

Join meeting.Meeting window, with controls.

CLASS DAY

Welcome to your virtual classroom.

CLASS DAY

• Be mindful of audio in particular.

MUTE when not speaking, to avoid unnecessary noise.

• Turn OFF any extra audio sources: radio, tv, dog, spouse.

• If there are experiencing disruptive technical difficulties you may contact OLLI to

help resolve technical difficulties. Tech help line 513-549-7712.

• Help documents are available on the OLLI website.

Online Class Etiquette

CLASS DAY

Students without computer access who have entered via the call-in number:

• They will hear and speak to the class through their phone only.

Some students may have an older computer without a webcam or microphone.

• Need to connect via phone to hear and speak to class.

• Student can also download the app and join meeting to SEE the class.

• If their computer has speakers, they must be turned DOWN or OFF to avoid

audio feedback issues.

Online Class Etiquette Students Connecting by Phone

&

WEBEX

VIEWING CONTROLS

MEETING CONTROLS

As seen from a laptop screen, not mobile device

VIEWING OPTIONS

SINGLE SPEAKER VIEW

FLOATING PANELS ICON

MEETING CONTROLS

TOGGLE buttons.

AUDIO

VIDEO

SHARE

RECORD

PARTICIPANTS

CHAT

MORE

LEAVE MEETING

Shown as

MUTED

Shown as

ON

Shown as

OPEN

MEETING CONTROLS

MORE button: speaker, microphone and camera settings.

Check the SPEAKER, MICROPHONE, AND CAMERA settings,

make any adjustments if necessary.

AUDIO

VIDEO

SHARE

RECORD

PARTICIPANTS

CHAT

MORE

LEAVE MEETING

Shown as

MUTED

Shown as

ON

PARTICIPANT AND CHAT PANELS

MOBILE DEVICES TABLET OR SMARTPHONE DEVICES

Webex controls look a little different on a mobile device.

Tap the screen, icons, photos and rotate the device to locate features.

MOBILE DEVICE

From a smartphone:

Download and open

the Cisco Webex

Meetings App.

Click

JOIN MEETING

Enter your Name and

Email address and

click NEXT.

MOBILE DEVICE

You will receive an email invitation to class.

Click yes, maybe or no for your RSVP

If you sync your email to your calendar,

otherwise take no action.

On the meeting day, click the

green JOIN MEETING button.

You may need to scroll down to see this.

This will open the

Cisco Webex Meetings App.

Click to allow the app to access your camera

and microphone.

MOBILE DEVICE

Tap the 3 dots to

find more options,

settings and chatDouble tap a

person to

enlarge view,

tap again to

restore.

MOBILE DEVICE

Tap the icon to open

the participants

panel.

Tap to view CHAT.

MOBILE DEVICE

Tap to mute or unmute

your microphone.

Tap to turn on/off

your video camera.

IPAD

TECHNICAL DIFFICULTIES

Common Problems

• Low bandwidth (DSL vs Cable vs Fioptics)

• Computer too far from Router

• Too many wifi devices connected to one router

TECHNICAL DIFFICULTIES

Common Solutions

• Low bandwidth (DSL vs Cable vs Fioptics). Fioptics is preferable, followed by Cable

• Low bandwidth Turn OFF video and audio when not speaking.

• Computer too far from Router. Move computer closer or plug directly into router.

• Too many wifi devices connected to one router. Turn off all roku, firestick or TV, turn

wifi off on cellphone, tablets or other computers that are connected to wifi during

class time.

TECHNICAL DIFFICULTIES

• We are ALL learning new technologies.

• Relax

• Be patient

• Know when to say UNCLE!

• We can help.

OLLI Tech support phone line: 513-549-7712

BE PATIENT

• We are all learning.

• As with any new skill, the more you work with it, the easier it gets.

• Practice:

• MUTING and unmuting.

• Open Participants and chat panels.

• Try out the various viewing options.

RESOURCES

OLLI Website has several links for you.

• How to use Webex video.

• A Webex testing site link for testing your device.

• PDF files on using Webex and best practices.

• Internet jargon and speed information.

• If you want to practice, call the OLLI tech support line to

set up a meeting. 513-549-7712.

COMPUTER FUNDAMENTALS RESOURCES

All About Windows

Basic Navigation in Windows

Apple MAC fundamentals

Apple MAC more fundamentals

Mac fundamentals for those who are familiar with PC computers

QUESTIONS & THANK YOU

WE ARE LOOKING FORWARD TO SEEING YOU

IN OUR VIRTUAL CLASSROOMS!