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    ORGANISATIONAL STRUCTURE

    & DESIGN ANDORGANISATIONAL CULTURE.

    Prof. JASNEET SONI

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    In common parlance:

    Organization is a process of identifying and

    grouping the work to be performed,

    defining and delegating responsibility and

    authority and establishing relationships for

    the purpose of enabling people to work

    most effectively together in accomplishing

    objectives.

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    Properties of Modern Organizations:

    Social entities

    Goal directed

    Relatively permanent

    Structure

    Openness

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    Importance of Organization:

    Facilitates administration

    Facilitates growth and diversification

    Permits optimum use of resources

    Stimulates creativity

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    Organization Structure:

    An Organizational structure defines how job

    tasks are formally divided, grouped, and

    coordinated.

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    There are six key elements that managers

    need to address while they design their

    organization structure. They are:

    Work specialization

    Departmentalization

    Chain of command

    Span of control

    Centralization and decentralization

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    Work specialization: The degree to whichtasks in the organization are subdivided

    into separate jobs.

    Departmentalization: The basis by which

    jobs are grouped together.

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    Chain of command: The unbroken line ofauthority that extends from the top of the

    organization to the lowest echelon and

    clarifies who reports to whom.

    Authority: The rights inherent in a

    managerial position to give orders and to

    expect the orders to be obeyed.

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    Unity of command: The idea that asubordinate should have only one superior

    to whom he or she is directly responsible.

    Span of control: The number of

    subordinated a manage can efficiently and

    effectively direct.

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    Centralization: The degree to whichdecision making is concentrated at a

    single point in the organization.

    Decentralization: The degree to which any

    task is passed on to the subordinates in

    the organization.

    Formalization: The degree to which jobs

    within the organization are standardized.

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    Fact ors affecting organizationalstructure

    Organization size

    Organization life cycle

    Strategy

    Environment

    Technology

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    Organizational design assesses the internal

    structure and systems of the family

    business, its organization (including

    staffing structure, internal control systemsand the condition and use of information)

    and its unique skills and abilities.

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    Structure Evolution

    Structure adapts quickly to change

    Supporting innovation and change

    Willing to reorganize, when necessary

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    Designing an organizational structure isdependent upon:

    The kind and quality of information itgathers from its customers, suppliers and

    partners

    How the company gathers the information How it interacts with each of these

    constituents

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    How this information flows through the

    organizational structuresa. Who has access to it and who doesn't

    b. How is the information utilized in making

    decisions

    c. How the information is stored for ease of use

    and analyzed

    Whether both the organizational

    processes and systems reflect and mirrorinformation flow

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    The typical organization structure results

    in many of the problems with which we are

    asked to deal, such as:a.Conflict between departments (e.g., the

    perennial one between Sales and

    Operations)b.Long lead times in developing new

    products and services

    c.Quality problems, billing inaccuracies, etc.d.Inefficiencies (which are usually blamed

    on individuals)

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    e. Not being able to keep up with customer

    demandsf. Low employee morale (often related to

    staff not being empowered to make

    decisions)g. Departmental goals and performance

    measures not being cascaded down

    through the entire organization (goals

    stop at the top of the hierarchy without a

    real appreciation of how "it all fits

    together")

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