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Volunteer Vibe – 1st Quarter

Compassion: Providing care with sincerity, sensitivity and dignity for

those we serve.

Respect: Working with integrity and honor in all our relationships.

Excellence: Delivering superior results in the areas of Clinical Quality,

Service Excellence, People, Market Growth and Profitability.

Diversity: Creating an environment where individual differences

maximize our collective capabilities as a team.

Ownership: Demonstrating personal responsibility for our pride in

Oakwood through our behaviors and actions.

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Volunteer Vibe – 1st Quarter

BRIAN CONNOLLY

Note from the CEO We make a living by what we get, we make a life by

what we give. - Winston Churchill

To our Oakwood volunteers, As organizations across the country celebrate National Volunteer Week beginning April 15, it’s yet another opportunity to thank you for your service. Together, we serve more than 900,000 people in 35 communities spread across 500 square miles of southeastern Michigan. Each hour you spend tending to patients, bringing comfort to families and helping our physicians and staff means so much to so many. We would not be able to deliver patient-centered, personalized care without you. I sincerely hope your work as an Oakwood volunteer brings you joy, satisfaction and a sense of purpose. Thank you for all you do for Oakwood. Sincerely,

Brian M. Connolly President & CEO Oakwood Healthcare, Inc.

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TO ALL VOLUNTEERS: REMINDER THAT APRIL AND MAY ARE THE ANNUAL TB SKIN TESTING MONTHS FOR 2012. PLEASE ASK YOUR VOLUNTEER REPRESENTATIVE FOR DETAILS.

RENOVATIONS: The Emergency Departments at Oakwood Hospital Medical Center and Oakwood Annapolis Hospital will soon have a different look! Blueprints are complete and construction is expected to start as soon as March 2012. This will enhance customer privacy and satisfaction. Stay tuned for pictures and more updates!

MOMENT FOR MEDITATION Offers inspirational message

Oakwood Spiritual Support – with the help of a lot of friends – is offering a new service to the Oakwood community. Each weekday, staff, patients and family members can dial the Oakwood “Moment for Meditation” line to hear a recorded message of inspiration, encouragement and support. The number can be accessed from within Oakwood and from outside as well. Messages are recorded by a variety of Oakwood personnel and reflect a special thought, message or quote they would like to share. Look for Moment for Meditation business cards at your site and be sure to call 313-928-5877 every day. For more information or to volunteer, contact Chaplain Beverly Beltramo at 313-982-5698.

Volunteer Vibe – 1st Quarter

Welcome New Volunteers DECEMBER 2011, JANUARY AND FEBRUARY, 2012

Oakwood Annapolis

Oakwood Hospital & Medical Center

Oakwood Southshore

Oakwood Rehab & Skilled Nursing Center

MaryAnne Ajaero

Abdallah Abusalah

Evan Beaudrie

Mohamad Abduljabbar

Khaled Almadhoun

Asma Al-hassani

Karen Blanchard

Azal Ahmed

Julie Bancroft

Mariagoretti Awugosi

Rhonda Brown Oelkers

Sheba Ahmed

Julia Bao Abubakir Baban

Barbara Clark

Anne Devlin

Merilda Basholli

Anwar Baker

Marissa ford

Nabih Hammoud

Victoria Bellamy

Taylor Banks

Nicholas Hall

Merry Herdell

Joanne Galard

Diala Bazzi

Linda Powell

Lorenda Lewis

Amit Gill

Mohamad Bazzi

Lisa Spencer

Arafat Mohamed

Abir Hamid

Donna Bialak-Perry

Sarah Tarter

Sarah Tate

Vickie L. Hayes

Cynthia Couture

Mary Catherine Wright

Audrey Hendricks

Hussein Diab

Center for Exceptional Families

Dana Kim

Taj El-Sayed

Shannon Corbett

Maria Murguia

Kenneth Ericson

Aida Girma

Sandra Norris

Nadeen Farhat

Huda Mousa

Aakash Patel

Anbarood Gabbar

Bradley Peltz

Saajan Patel

Agnieszka Galka

Maureen Webster

Sneha Patil

Fatime Ghandour

Loretta Rich

Frank Gilbert

Adeel Siddiqui

Lamees Hasan

Dilara Turk

Joseph Marino

Rose Micek

OAKWOOD HERITAGE

Julia Minster

Amanda Beyer

Lauren O’Leary

Tarenia Clark

Victoria Palise

Jeff Cook

Michael Rizk

Natasha Lancaster

Mirna Salim

Karissa Nichole Raboczkay

Natasha Sanchez

Grace Spilka

Karen Sharkey

Kirstie Sobczak

Heba Sobh

Kiera Soraghan

Jasmin Vargas

Chaher Zogheib

WE WISH A WARM WELCOME TO ALL OF OUR NEW VOLUNTEERS!!!! WE ARE STILL LOOKING FOR A NEWSLETTER EDITOR. THIS WOULD BE SOMEONE EXCEPTIONAL IN USING WORD OR PUBLISHER. WE NEED A PERSON TO DO THE FORMATTING AND /OR ASSEMBLY. IF YOU ARE THAT TALENTED INDIVIDUAL, PLEASE CONTACT NANCY GORSKI, OHMC, AT 313-593-8016. THANK YOU!!

Volunteer Vibe – 1st Quarter

Oakwood Southshore Medical Center’s 20

th Annual “Tree of Lights, sponsored by

Southshore’s Auxiliary Volunteers, was a huge success. Total donations received amounted to $19,585 and 100% of this amount will go towards the “Needy Patient Assistance” program at Southshore. Chairperson Norma Horvath, an Auxiliary Volunteer since 1999, commented that without all the help of the Auxiliary Volunteers, the success of T.O.L. event would not have been possible. In October, she and her “stuffing group” (Auxiliary Volunteers Shirley LaVigne, Noreen Petersen, Betty Lemerand, Betty Root, and Sandra Whitaker) met to prepare 958 mailings that were sent to OSMC doctors, area businesses, service organizations, dentists, community leaders, and past donors. On November 29, the T.O.L. tree-decorating group (Auxiliary Volunteers Cathy Cherpak, Caroline Leedy, Betty Root, and Norma Horvath) completed all of the decorating, including the placement of the “Southshore Angels” and the T.O.L. Memory Book which were placed near the tree. We had a total of 102 donors, all of whom are greatly appreciated for their generosity. There were 14 major donors (donations of $500 and over) and 17 special, personalized plaques were prepared and placed on the angels surrounding the tree. A total of 155 brass, personalized tree ornaments were prepared and placed on the tree. It was a BEAUTIFUL sight to behold! On January 4, our Auxiliary Volunteers (Cathy Cherpak, Caroline Leedy, Betty Root and Norma Horvath) came in to “un-decorated” the tree. ” All decorations and angels were packed away waiting for the 2012 OSMC “Tree of Lights.” Thanks to all who helped with Southshore’s 2011 “Tree of Lights” and a special thanks to the Oakwood Foundation for all of their help, especially John O’Rourke and Casey Laughlin. Totals for the other healthcare sites: Oakwood Common: $5,330; Oakwood Rehab & Skilled Nursing: $50.00; Oakwood Annapolis Hospital: $1,065; Oakwood Heritage Hospital: $240; Oakwood Hospital & Medical Center: $8,215

2011 Tree of Lights Display at Oakwood Southshore Medical Center

by David DeVore Oakwood Volunteer Council Chairman

Volunteer Vibe – 1st Quarter

April 15 - 21, 2012

MESSAGE FROM BRYCE ROSCHE

SENIOR VICE PRESIDENT SERVICE EXCELLENCE &

BUSINESS DEVELOPMENT

It is my pleasure to announce that Debra Gerlica has been appointed to the position of Manager of Volunteer Services for Oakwood Health Care System, effective Monday, March 19, 2012. In this role, Debra will be leading the volunteer program development and administration, the volunteer services representatives at each acute care site and she will facilitate the volunteer council. Debra brings to her new role over 20 years of professional volunteer experience. Before joining Oakwood she held professional positions at Alive Hospice of Nashville, Murfreesboro & St. Thomas Hospital, Mercy San Juan Medical Center and Henry Ford Wyandotte Hospital. In addition to her professional experience, Debra holds a Master of Business Administration and a certification in volunteer management (CVM). Debra can be reached via e-mail at debra.gerlica@oakwood.org and by phone at 313-586-5708. Please join me in congratulating Debra and welcoming her to Oakwood! Respectfully,

Volunteer Vibe – 1st Quarter

Oakwood’s Pursuit of Excellence and the Baldrige program help us improve how we deliver care

to our patients. The feedback Oakwood received from its recent site visit guides us in our

journey of continuous improvement.

Here’s what we learned from the Baldrige team:

Our strengths: We live our Credo, “Patients Come First,” by focusing on our patients, providing quality and safe

care, behaving ethically and serving our community. In addition, we use data to create well-thought-out ways of

doing things, and we include the entire organization in learning and using those methods. A good example is our

Service Excellence program.

Innovation: Some tools and programs we have developed are leading-edge, such as the Oakwood Physician

Leadership Academy and the Magnificent 7 videos we have for our Service Excellence program.

Opportunities to improve: Every organization can do better, even those recognized with an award or site visit.

Oakwood has learned that we may be able to do a better job with communication, achieving our action plans,

sharing best practices and helping our workforce to learn and grow. We can also regularly evaluate the methods

we use to conduct our business to reduce waste and be even more successful in meeting the needs of our

patients.

Here’s how you can help:

Think of better ways to help our patients or accomplish the work you do and let us know.

Continue to provide exceptional service to our patients and their families each and every time you volunteer.

WOW our customers with your exceptional customer service skills every time, all the time!

Please share your ideas with your volunteer services representative on how we can service you and our customers more efficiently. Ebony Conner, OHH/OSMC 313-295-5385 or 734-362-6774 Nancy Gorski , OHMC 313-593-8016 Anita Tatla, OAH 734-467-4183

Volunteer Vibe – 1st Quarter

Important information for all Oakwood employees, volunteers, physicians, patients and visitors: As you know, our own policies indicate that the Oakwood is a tobacco-free organization. Tobacco use is prohibited both indoors and outdoors on any Oakwood property to create a healthier environment for our visitors, guests, employees, physicians, and volunteers.

The City of Dearborn has recently amended an existing ordinance prohibiting tobacco. This ordinance includes school and hospital properties and extends for 100 feet beyond the property line of a school or hospital. What does this mean for Oakwood?

• No patients, staff, physicians, visitors, volunteers or any person at Oakwood Hospital & Medical Center is permitted to use any tobacco product within 100 feet of the hospital (or school) property. This includes lighted tobacco products as well smokeless or chewing tobacco. Note that this also includes the sidewalks in front of the hospital.

• The Dearborn Chief of Police will work with Oakwood security staff to appoint them as special police officers with the authority to issue citations for any violations of this ordinance.

• Anyone violating this ordinance is guilty of a civil infraction, punishable by a fine of $50.

Please take note of this new ordinance and our ongoing commitment to provide a healthy workplace. If you have any questions, please contact Human Resources. Thank you. ______________________________________ Doug Welday Executive Vice President, Operations, Oakwood Healthcare, Inc. Division President, Oakwood Hospital & Medical Center

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Patrick Doute is an Outpatient Imaging greeter for Oakwood Southshore Medical Center and has been volunteering since October 2009. He enjoys his volunteer experience as a greeter because he loves interacting with everyone. Patrick takes the time to answer questions patients may have regarding their registration process. He even puts children at ease before testing by offering them candy. In addition to Patrick’s role, he also helps with training new volunteers as greeters. In 2011, Patrick received a Service Excellence award for being mentioned by Oakwood Southshore’s leadership team, patients, other volunteers, and even in the Press Ganey survey. We thank Patrick for volunteering his time and dedication and always demonstrating “Patients come first” attitude!

Volunteer Vibe – 1st Quarter

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OOPPPPOORRTTUUNNIITTIIEESS Urgent Needs

OAKWOOD ANNAPOLIS Gift Shop Tuesday 10a-2p, 2p-6p Wednesday 10a-2p Thursday 10a-2p Saturday /Sunday 12noon – 4p OAKWOOD HERITAGE Welcome Center Greeters Book Cart Volunteers Saturdays and Sundays Flexible hours Gift Shop Monday-Friday 10a-2p & 2p-6p Sat. & Sun. 11a – 3p OAKWOOD HOSPITAL MEDICAL CENTER Emergency Department Hospitality Cart Tues. & Weds. 4p-8p Mon.-Friday Noon – 4pm GIFT SHOP All days, all shifts available OAKWOOD SOUTHSHORE MEDICAL CENTER GIFT SHOP All days, all shifts available *Gift shop volunteers receive a 40% discount on merchandise!

How to make Grilled Corn Salad:

Grilled Corn Salad is ready to serve.

(Same recipe can be made with chick peas instead of using corn).

Volunteer Vibe – 1st Quarter

The Volunteer Vibe staff is always open to suggestions for articles, improvements, any ideas you may have that will make this “your” newsletter better, more appealing, and interesting to you. Please step up with your ideas and contributions. We are always open to hearing from you. Currently we are looking for 1 or 2 reporters, plus another editor who can work within a team environment.

This is the best volunteer job of all – you set your own hours!

The Oakwood Volunteer Newsletter Volume 4 Number 1

Dec/Jan/Feb 2011 - 2012 Published quarterly by:

The Oakwood Volunteers

Deadline for Next Issue

May 15

Production Team and Newsletter Contacts

Shirley Bigham - Editor sjbshamrock@yahoo.com

Shirley.bigham@oakwood.org

Nancy Gorski Nancy.gorski@oakwood.org

Susan Pawlos & Nazish Nusrat Assistant Editors

susanp616@gmail.com nazish.nusrat@gmail.com

Marge Engstrom – Research

megengstrom@wowway.com

Publication: Volunteer Vibe will be published

four times a year and is made possible through the hard work of volunteers in your organization. If you have comments or interesting newsworthy items you would like to share, please e-mail them to VolunteerNews@oakwood.org or send by mail to the Volunteer Services, Guest Relations Suite First Floor, Oakwood Hospital & Medical Center, 18101 Oakwood Blvd., Dearborn, MI 48124-4095, or call Dina Johnson at 313.586-5708.

Oakwood Healthcare System Oakwood Hospital & Medical Center (OHMC) Nancy Gorski 313-593-8016 Nancy.gorski@oakwood.org Oakwood Annapolis Hospital (OAH) Anita Tatla 734-467-4183 Anita.tatla@oakwood.org Oakwood Heritage Hospital (OHH) Ebony Conner 313-295-5385 connere@oakwood.org Oakwood Southshore Medical Center (OSMC) Ebony Conner 734-362-6774 connere@oakwood.org

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Volunteer Vibe is a Green Newsletter

If you receive a hard copy and would like to save Oakwood printing and mailing costs please e-mail the editor at VolunteerNews@oakwood.org and provide

your e-mail address.

Oakwood Volunteer Vibe Newsletter Guidelines Mailings

If your address changes, please notify your volunteer office immediately. Newsletters delivered to an obsolete address will not be re-mailed. Articles

Submission of articles and photographs are encouraged and will be printed as space permits. The Editor reserves the right to print, edit, or reject any materials received based on appropriateness, length, grammar, or material flow.

To submit an article, photograph, or

correction, electronic submission is preferred. Email text in Word format and photographs as .jpg files. Hard copy items may be mailed to the Oakwood Volunteer Office Newsletter Editor. All materials submitted become the property of the Oakwood Volunteer Newsletter, and hard-copy items will not be returned unless requested and accompanied by a self-addressed, stamped envelope.

All photographs must be accompanied by a

note of permission to use from the owner.

Volunteer Vibe – 1st Quarter

Social media tools allow people to share, collaborate and publish on the Internet. It is An online “conversation” that happens on sites such as Facebook and Twitter as well as in blogs, forums and other types of interactive sites. While at home, some Oakwood personnel/volunteers may be interested in engaging in Internet conversations to support Oakwood’s organizational objectives. We recognize the networking opportunities social media offers and truly appreciate the support staff and volunteers provide in promoting Oakwood’s mission, vision and values in the community. We encourage sharing your passion for Oakwood with others and remind you, even while not at Oakwood, to keep following policies and guidelines in mind. Follow all applicable Oakwood Policies. For example, you must not share confidential or proprietary information about Oakwood, and you must maintain patient privacy. Among the policies most pertinent to this discussion are those concerning patient confidentiality, government affairs, mutual respect, political activity, computer, e-mail and internet use, photography and video and release of patient information to media. Social media is a dynamic medium with Web sites, technology, access constantly evolving. Whenever in doubt about the appropriateness of posting any content, contact Strategic Communications at 313.586.5400. Remember: knowingly releasing patient information is in violation of HIPAA and can result in a one-year jail sentence and a $50,000 fine. The most important aspect to remember about social networking is that Oakwood’s Electronic communication policy and other policies apply in this medium. In any Electronic communication you should always adhere to our core values of Compassion, Respect, Excellence, Diversity and Ownership. Before participating in any of these activities, please familiarize yourself with the following policies found on OakNet or ask your volunteer representative for assistance.

Remember: Your online actions will be associated with our organization and have the power to influence our audience’s perceptions of Oakwood and our services.

SOCIAL NETWORKS encourage people to stay in contact with each other, often centered on the interests of their users (business networks, friends networks, tastes in music, etc.) BLOGS are (mostly individual) web sites with regular entries of commentary or description of events, which can be commented by readers. Many blogs have become a respected news sources in the fields of politics, science, technology, and entertainment. WIKIS are collection of web pages designed to allow anyone who accesses them to add or modify their content. They are typically used to store the collective knowledge of communities. EVALUATION COMMUNITIES provide collective evaluations (ratings) and comments on already existing web content or consumer products. TAGGING COMMUNITIES add categorizing keyword (tags) to existing online content, making it easier for other people to find and digest it. MICROBLOGS are a cross between blogs and instant messaging. Users can post short messages about updates, contribute to ongoing conversations or share links to blogs, articles, and pictures. SOCIAL MEDIA AGGREGATORS are tools to display content from various sources traditional news sources and news from the tools described above. This eliminates the need to visit many different websites to stay up-to-date.

Electronic communication

policy

HIPAA privacy information

Internet usage policy

Organizational code of conduct

Behavioral standards