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1Proprietary and Confidential
Northcraft Analytics Overview Presentation
2Proprietary and Confidential
Agenda
• Introductions
• State of IT Reporting
• Northcraft company overview
• Northcraft product and services overview
• Advanced Metrics for IT demonstration
3Proprietary and Confidential
Northcraft Overview
• Established in 2008
• 2011, 900%+ 2012, 110%+, 2013, 90%+
• Private Company
• Focused on Enterprise IT
• Business Intelligence Applications for IT
4Proprietary and Confidential
Why Northcraft?
BI Applications Advanced Analytical Capabilities Simple for Anyone
Unlimited User Licenses Quick Implementation
5Proprietary and Confidential
Advanced Metrics for ITSM – Business Value
• Complete Metrics Collection
• Switch ITSM Platforms
• Shorten Major ITSM Upgrade
• No BI Development
• Keep the Enterprise Architects Happy
• Unlimited Users
• Unlimited Data Sources & Size
• Native SharePoint Integration
• Unmatched Performance & Scalability
6Proprietary and Confidential
Northcraft Analytics Products and Services
Products
• Advanced Metrics for ITSM – BMC Remedy
• Advanced Metrics for ITSM – BMC Remedy On-Demand
• Advanced Metrics for ITSM – ServiceNow
• Advanced Metrics for ITSM – i3 ACD
• Advanced Metrics for ITSM – Cisco UCCE
• Advanced Metrics for ITSM – Avaya
• Advanced Metrics for ITSM – HP Service Manager
• Advanced Metrics for ITSM – HP uCMDB
• Advanced Metrics for ITOM – SolarWinds
• Advanced Metrics for ITOM – BMC BPPM
• Advanced Metrics for ITOM -- MS SCOM
Services
• Analytic Consulting services
• Reporting Managed Services
7Proprietary and Confidential
Bringing Intelligence to the Business of IT
8Proprietary and Confidential
What’s in the Collection? IT Metrics Discovery
9Proprietary and Confidential
What’s Included for the Users?
• Executive Dashboards
• Operational Dashboards
• Dynamic Report Suite
• Web-Based Ad-Hoc & Scheduled Reporting
• Excel-Based Analytical Reporting
Basically, 80% of everything you ever thought about reporting to IT Management, plus support for anything you’d like to add.
10Proprietary and Confidential
Business Intelligence Applications – Plumbing Information for BI Nerds
What’s Included in the Plumbing?
• Date Translations with time zones and daylight savings
• Field Translations: (e.g. Priority is stored in the database as 1, we
translate that to "Low" for reporting)
• Text Translations: Large block text fields are translated
• Common Area Joins: Data from other views is brought in to
supplement existing information
• Numeric translations: All numeric data is translated to common
numeric data types and time formats
(e.g. time fields begin as integer seconds but result in decimal hours)
• Database field names replaced with user interface field names
Remedy, don't have to learn another data structure – 800
• Data Warehouse: Includes Metrics Abstraction Layer and
documentation
• Cubes with KPIs, Dimensions, Attributes
• Cubes are XML/A compliant for Microsoft, BO, Cognos and Tableau
11Proprietary and Confidential
Northcraft Architecture
12Proprietary and Confidential
Customer Success Stories
Replaced BMC Analytics, localBMC customer, formerly largest
Touchscreen Dashboards outside CIO officePlatform for all 2014 IT Goals and Objectives
Stayed with Northcraft in switch from BMC Remedy to ServiceNow
Most stringent security requirements in thefinancial industry, satisfied by Northcraft
Actionable reports made available in days across a global IT implementer at the most sensitive
Government sites
24/7 availability requirement to global organization. KPIs used as drivers for financial bonuses/penalties
in $1B+ construction contractInstalled during merger to report on multiple Remedy environments facilitating integration
Strategic element of largest international services project, used for performance measurement of
multiple vendors and later client
Enforces SOX compliance, funded by the SEC, leveraged Northcraft Analytics to justify
in-sourced L1 Service Desk
13Proprietary and Confidential
www.northcraftanalytics.com
• Robust Business Intelligence Suite
• Metrics with Business Value
• Integrated with Familiar Technologies
• Quick Path to Value
14Proprietary and Confidential
Northcraft Analytics LLC 2885 Sanford Ave SW #22340, Grandville, Michigan 49418 - United States (678) 664-ITSM I
15Proprietary and Confidential
Sample Customers, different sizes and verticals
16Proprietary and Confidential
BI Platform Market, Why Did We Choose Microsoft?
Magic Quadrant for Business Intelligence Platforms