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Adelaide City Council – Noise Mitigation Standard Operating Procedures Page 1 Noise Mitigation Standard Operating Procedures 1. Introduction The Adelaide Park Lands were set aside for public use more than 170 years ago and are highly valued by the people of South Australia as the City’s primary public space. While the Adelaide Park Lands serve as wonderful venues for a range of events, the ability to stage events that have the potential to cause noise related environmental impact comes with a legal responsibility under the Environment Protection Act 1993 to prevent and minimise environmental impact as far as practicable. The Standard Operating Procedures for Noise Mitigation have been developed to: Document the requirements and procedures an event organiser is obliged to adhere to; Set the noise criteria that must be adhered to at the designated monitoring locations. 2. Legislative obligations Event organisers have a legal obligation under the general environmental duty in section 25 of the Environment Protection Act 1993 (EP Act) that states: A person must not undertake an activity that pollutes, or might pollute, the environment unless the person takes all reasonable and practicable measures to prevent or minimise any resulting environmental harm*. Failure to comply with the General Environmental Duty can result in civil or criminal prosecution. *Environmental harm also includes nuisance, such as noise. 3. Definitions and Requirements All event organisers have a responsibility to ensure noise impacts resulting from their event are minimised, regardless of the type or scale of the event. However, certain types of events have a higher risk of causing noise impacts on nearby residents and businesses. Various event types and the minimum noise mitigation procedures that are required for each are outlined below: Multi Stage Music Festivals Events that have more than one (1) stage continuously programmed with music acts that have large audio infrastructure requirements and high level treble and/or bass outputs. Minimum Noise Mitigation Requirements: These events must comply with all requirements listed in this document and must have a minimum of two (2) acoustic engineers monitoring throughout the event. Large Scale Concerts Events that have only one (1) stage continuously programmed with music acts that have large audio infrastructure requirements and high level treble and/or bass outputs.

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Page 1: Noise Mitigation Standard Operating Procedures City Council – Noise Mitigation Standard Operating Procedures Page 1 Noise Mitigation Standard Operating Procedures 1. Introduction

Adelaide City Council – Noise Mitigation Standard Operating Procedures Page 1

Noise Mitigation Standard Operating Procedures

1. Introduction

The Adelaide Park Lands were set aside for public use more than 170 years ago and are

highly valued by the people of South Australia as the City’s primary public space.

While the Adelaide Park Lands serve as wonderful venues for a range of events, the ability to

stage events that have the potential to cause noise related environmental impact comes

with a legal responsibility under the Environment Protection Act 1993 to prevent and minimise

environmental impact as far as practicable.

The Standard Operating Procedures for Noise Mitigation have been developed to:

Document the requirements and procedures an event organiser is obliged to adhere

to;

Set the noise criteria that must be adhered to at the designated monitoring locations.

2. Legislative obligations

Event organisers have a legal obligation under the general environmental duty in section 25

of the Environment Protection Act 1993 (EP Act) that states:

A person must not undertake an activity that pollutes, or might pollute, the

environment unless the person takes all reasonable and practicable measures to

prevent or minimise any resulting environmental harm*.

Failure to comply with the General Environmental Duty can result in civil or criminal

prosecution.

*Environmental harm also includes nuisance, such as noise.

3. Definitions and Requirements

All event organisers have a responsibility to ensure noise impacts resulting from their event

are minimised, regardless of the type or scale of the event. However, certain types of events

have a higher risk of causing noise impacts on nearby residents and businesses. Various

event types and the minimum noise mitigation procedures that are required for each are

outlined below:

Multi Stage Music Festivals

Events that have more than one (1) stage continuously programmed with music acts that

have large audio infrastructure requirements and high level treble and/or bass outputs.

Minimum Noise Mitigation Requirements:

These events must comply with all requirements listed in this document and must have a

minimum of two (2) acoustic engineers monitoring throughout the event.

Large Scale Concerts

Events that have only one (1) stage continuously programmed with music acts that have

large audio infrastructure requirements and high level treble and/or bass outputs.

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Minimum Noise Mitigation Requirements:

These events must comply with all requirements listed in this document and must have a

minimum of one (1) acoustic engineer monitoring throughout the event.

Symphonic and Classical Performances

Events with live classical, operatic and choral performances with extensive audio

infrastructure.

Minimum Noise Mitigation Requirements:

These events must provide a Noise Management Plan as per Item 7 of this document.

Cultural Events with a Music Component

Events that have a range of entertainment offerings including but not focussed on music

acts and have minor to medium audio infrastructure requirements.

Minimum Noise Mitigation Requirements:

These events must provide a Noise Management Plan as per Item 7 of this document.

Noise level monitoring and an output log may be required in some circumstances.

Temporary Music Venues

Events that have music acts located inside temporary venues (e.g. marquees)

Minimum Noise Mitigation Requirements:

These events must provide a Noise Management Plan as per Item 7 of this document.

Noise level monitoring and an output log may be required in some circumstances.

Note: All events that use public address systems for event announcements or commentary

must ensure that the volume is kept to a level that reaches event patrons only and does not

impact on surrounding residences and businesses.

Disclaimer: Adelaide City Council’s Event Management Team reserves the right to re-classify

an event or enforce additional requirements based on its individual circumstances.

4. Park Land Usage Limit (Multi Stage Music Festivals)

The number of multi stage music festivals held in the Adelaide Park Lands in a twelve (12)

month period (1 July – 30 June) will be no more than six (6)

The above total does not include events held in Park Land venues that are not controlled by

Adelaide City Council. This includes Memorial Drive Tennis Centre, Adelaide Oval, Botanic

Park or any concerts run in conjunction with the Clipsal 500 Adelaide.

Two (2) multi stage music festivals will not be permitted in the areas of Adelaide Park Lands

controlled by Adelaide City Council, on the same weekend.

5. Programming across the Park Lands

To limit the impact of multi stage music festivals across the Park Lands, suitable Park Land

venues have been identified, with a maximum number of events in each location set as

follows:

Rymill Park/Murlawirrapurka and Rundle Park/Kadlitpina

A maximum of three (3) music festivals per year across both Parks.

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Bonython Park/Tulya Wardli

A maximum of three (3) music festivals per year.

Note: The area known as the ‘Plateau’ in Tampawardli (Park 24) is being investigated as

an alternative venue for multi stage music festivals. This site is currently unirrigated with no

power, water or sewer access and requires development.

6. Criteria for Assessing Music Festival Event Applications

If the Adelaide City Council Events Team receives more music festival applications than the

current guidelines allow, the following criteria will be used to assess the suitability of an

application.

Experience, knowledge and a good past performance record in organising the event.

Previous events organised without major incident.

Demonstration of previously implementing sound strategies to minimise public, resident

and business impact.

Knowledge and understanding of the broader Council requirements for the successful

staging of events in the Park Lands.

Park Lands left in acceptable condition after previous event(s).

Practices which reduce impact on the environment e.g. low pollution, minimisation of

greenhouse gas emissions and reduced transportation.

Evidence of practices which promote resource conservation including water

efficiency, energy conservation and recycled waste.

Event of National Significance incorporating major national and international acts.

Requested date and venue availability

7. Noise Management Plan

If requested under the Third Schedule of the Temporary Event Lease, the event organiser is

required to provide a detailed Noise Management Plan (NMP). The plan should address the

following points, and where appropriate provide justification for stated times, locations,

orientations etc:

A site plan that includes the location of the event and planned stage and speaker

orientations. It should also identify the nearest noise sensitive areas and include any

neighbouring land-use details.

A stage program that includes the time each music act is performing and the type of

music that is being performed.

Documentation of the event’s complaints handling and response procedure.

Details of the consultation measures that will take place with potentially noise affected

premises, both residential and businesses.

The maximum Leq,15min noise level at each FOH mixing desk (for multiple stages) that the

event will operate at, based on the Noise Criteria limits as set out in this document.

Details of any acoustic modelling may have been undertaken prior to the event.

All actions that have been implemented to address the event’s legal obligation to

abide by the General Environmental Duty under the Environmental Protection Act

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1993. This means that as far as practicable the event organiser must prevent and

minimise the environmental impact of the event.

8. Event Site Plan

In order to minimise noise impacts, the event location should be as far away from noise

sensitive areas as possible. Justification for the selection of the event location should be

included in the NMP, particularly where the event is to be held near to noise sensitive areas.

Justification may include reasons such as safety, access and protection of the Park Land

environment.

It is also important that stages and speakers are located and orientated away from the

nearest noise sensitive areas. The NMP should provide justification for the stage and speaker

arrangement, demonstrating how mitigation of noise impacts has been considered in the

selection.

A site plan showing positioning and orientation of stages and speakers, as well as the

boundaries of the nearest noise sensitive receivers is to be provided to ACC Event

Coordinator at least 4 weeks before the event.

9. Mixing Desk Noise Levels

The NMP must specify the maximum Leq,15min noise level at the FOH mixing desk that the event

will operate at. For events with multiple stages, the maximum Leq,15min noise level for the mixing

desk at each stage should be specified. The specified Leq,15min noise level at the mixing desk

of any stage should not exceed 110 dB(C) (105dB(A) for events in the East Park Lands).

Based on the specified Leq,15min noise level at the FOH mixing desk, the ACC will provide

standard residential notification areas that may be used in the NMP. These have been based

on noise modelling of typical music events carried out by the ACC.

A considerable number of complaints received during music events are due to bass music

noise levels, particularly from events where bass music constitutes a significant part of the

music noise at the mixing desk. Bass music noise is not able to be effectively reduced during

propagation and the most effective way of mitigating it is to restrict or reduce its level at the

source.

10. Notification of Surrounding Businesses/Residents

The event organiser is required to prepare community notification information for distribution

to potentially affected noise sensitive areas.

Community notification provided by the event organiser should include a letter outlining

information about the event with organiser’s contact details to be distributed 2 weeks prior

to the event to the required notification area. A copy of the letter should be included in the

NMP and the ACC Event Consultant should be notified of the date it was distributed.

A Template Letter may be used (see attached Letter).

11. Complaints Response Procedure

The NMP is required to specify a procedure to be followed should a complaint be received

directly by the event organiser on the day of the event. The procedure should include:

a. Handling of call by the event organiser or nominated recipient.

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b. Recipient of call to record details of complaint on Complaint Recording Template

(see attached Template).

c. Event organiser to assess complaint and check if problem can be simply resolved

by reducing noise levels between acts, reducing bass content of music or a similar

measure.

d. Where possible, advise acoustic engineer of complaint location and to undertake

measurement of music noise at FOH mixing desk and complaint location as

appropriate.

e. Where noise levels are measured at the complaint location, check that

appropriate community notification has been undertaken at the location. Where it

has not, record location for future notification.

f. If noise level at FOH mixing desk exceeds specified level and/or level at complaint

location exceeds the relevant noise trigger level for the location, reduce event

noise levels as appropriate to ensure compliance with the set noise criteria.

g. Advise complainant of action taken, if possible.

The completed complaints record and actions taken during the event to address any

complaints received should be recorded and a copy provided to the ACC Events Team

within 7 days of the conclusion of the event.

Complaints may also be received via Adelaide City Council and will be addressed in the

following manner:

1. The ACC After Hours Operator will have an up-to-date copy of the event

calendar, which will include the event date & times, as well as contact details for

the event coordinators (both ACC events team and external event manager).

2. Should a complaint be received, the phone operator should contact the ACC

Event Consultant and advise of the problem.

3. The name, contact number and address of the person lodging the complaint

should be recorded by the phone operator.

4. The ACC Event Consultant should advise the external event organiser and/or

acoustic engineer of the complaint if necessary.

5. If notified, the external event organiser and acoustic engineer should undertake

the standard complaint response procedure outlined in the NMP.

6. The ACC Event Consultant should ring the person who made the complaint and

advise of actions taken in response to the complaint (if deemed necessary).

7. In the week following the event, the ACC Event Consultant should write to the

person who made the complaint and again address the issues that were raised.

12. Acoustic Engineer Onsite

Multi Stage Music Festivals

Multi stage music festivals are required to have two (2) qualified acoustic engineers

responsible for monitoring sound levels at the event. This is to ensure that appropriate noise

monitoring at multiple stages and noise sensitive locations can be managed effectively.

The Adelaide City Council Events Team is responsible for engaging two (2) acoustic

engineers on behalf of the event organiser. The cost of the acoustic engineers is to be borne

by the event organiser.

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One (1) acoustic engineer is to monitor sound levels at Front of House (FOH) mixing desks and

one (1) is monitor sound levels at noise sensitive locations outside of the event site as per the

attached maps. An acoustic engineer must be on site for the duration of the event including

sound checks.

The event organiser is required to comply with all directions provided by the acoustic

engineer/s. The event organiser is responsible for ensuring that the sound levels at the FOH

mixing desks and noise sensitive locations are kept within the noise criteria levels outlined in

this document.

A report is to be prepared by the acoustic engineer and submitted to the event organiser

and ACC Events Team within 7 days of the conclusion of the event. The report will include a

log of sound level testing throughout the event at all applicable sites.

Large Scale Concerts

An acoustic engineer is required at large scale concerts as per the process required for multi

stage music festivals however only one (1) acoustic engineer may be deemed necessary for

one (1) stage.

Other Events

Adelaide City Council may at its discretion determine:

a) If an acoustic engineer is necessary for certain periods during the event’s duration

based on the particulars of the event, its location and/or if any noise complaints

have been received in relation to the event in the past. This acoustic engineer will

be engaged by Adelaide City Council with the cost to be borne by the event

organiser.

b) That, where an acoustic engineer is deemed unnecessary, based on the

particulars of the event; the organiser may be required to log noise levels regularly

with appropriate equipment. The cost of hiring and operating noise logging

equipment is to be borne by the event organiser. The organiser must provide

Adelaide City Council with the full noise log (including any complaints made

directly to the event organiser) within 7 days of the conclusion of the event.

13. Noise Criteria (excluding the East Park Lands)

Acting on advice from the acoustic engineer, the event organiser is responsible for ensuring

the LCeq (15 min) sound pressure level at the front of house (FOH) mixing desk does not exceed

110 dB(C). If measurements at the nearest sensitive receiver(s) show that noise generated by

the event does not get close (within 5 dB) to noise criteria, then consideration could be given

to allow FOH mixing desk levels to increase up to 115 dB(C).

The following noise criteria are to be applied at noise sensitive premises:

Day-time (7.00am to 11.00pm): 60dB (A) LAeq (15 min)

Night-time (11.00pm to 7.00am): 45dB (A) LAeq (15 min)

And

Day-time (7.00am to 11.00pm): 75dB (A) LAmax (1 min)

Night-time (11.00pm to 7.00am): 60dB (A) LAmax (1 min)

The unweighted Leq level should not exceed 70dB in either of the 31.5Hz, 63Hz or 125Hz

octave bands, or if the acoustic engineer deems the low frequency content to be

excessive/annoying at sensitive premises.

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If the octave band level exceeds 70dB on more than 3 occasions during the evening period

(7pm-11pm) of an event then bass noise levels should be actively reduced by 5dB.

Overall Sound Levels measured at noise sensitive premises are to be recorded in dB(A).

Spectral (e.g. octave band) sound levels are to be recorded in dB (unweighted) and

attached to the final report.

Sound Levels for major events that predominantly feature music with a heavy bottom-

end/bass frequency may be required to abide by noise goals expressed in dB(C) rather than

dB(A).

Adelaide City Council reserves the right to impose an A-weighted noise limit at the FOH

mixing desk in addition to the C-weighted limit in some circumstances.

If noise levels are recorded over the set noise criteria, the event organiser must comply with

all directions provided by the acoustic engineer and/or the ACC Event Consultant to turn

down/adjust noise levels to within the set criteria.

14. Noise Criteria (East Park Lands)

Acting on advice from the acoustic engineers, the event organiser is responsible for ensuring

the LCeq (15 min) sound pressure level at the FOH mixing desk does not exceed 105 dB(C). If

measurements at the nearest sensitive receiver(s) show that noise generated by the event

does not get close (within 5 dB) to noise criteria, then consideration could be given to allow

FOH mixing desk levels to increase up to 110 dB(C).

The following noise criteria are to be applied at noise sensitive premises:

Day-time (7.00am to 11.00pm): 65dB (A) LAeq (15 min)

Night-time (11.00pm to 7.00am): 50dB (A) LAeq (15 min)

And

Day-time (7.00am to 11.00pm): 80dB (A) LAmax (1 min)

Night-time (11.00pm to 7.00am): 65dB (A) LAmax (1 min)

The unweighted Leq level should not exceed 80dB in either of the 31.5Hz, 63Hz or 125Hz

octave bands, or if the Acoustic engineer deems the low frequency content to be

excessive/annoying at sensitive premises.

If the octave band level exceeds 80 dB on more than 3 occasions during the evening period

(7pm-11pm) of an event then bass noise levels should be actively reduced by 5dB.

Overall Sound Levels measured at noise sensitive premises are to be recorded in dB (A).

Spectral (e.g. octave band) sound levels are to be recorded in dB (unweighted) and

attached to the final report.

Adelaide City Council reserves the right to impose an A-weighted noise limit at the FOH

mixing desk in addition to the C-weighted limit in some circumstances.

If noise levels are recorded over the set noise criteria, the event organiser must comply with

all directions provided by the acoustic engineer and/or the ACC Event Consultant to turn

down/adjust noise levels to within the set criteria.

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15. Noise Bonds

A $10 000 noise bond may be applied to events in the following situations:

1) If the event has had a history of not complying with the noise mitigation standard

operating procedures (SOPs).

2) If an event includes a large music component and may be at risk of exceeding the

levels outlined in the SOPs.

The event producer will be invoiced for the noise bond prior to the commencement of the

event.

The following processes will apply at the event and post event:

At the Event

1) Logging equipment will be set up at front of house (FOH) mixing desks at stages that

are at risk of exceeding the FOH Mixing Desk Noise Limit stated in the SOPs. The

selection of stages that the noise monitoring is undertaken at will be based on the

music line up and the style of music. This equipment will be set up by the independent

Acoustic Engineering Company engaged by Adelaide City Council. The cost to set

up this equipment will be borne by the Event Organiser. This equipment will provide

both real time and 15 minute averages of the sound pressure level being recorded at

the FOH mixing desks. Recorded levels will also be visible for sound technicians

working at the FOH mixing desks.

2) If the LCeq, sound pressure level at the FOH mixing desk exceeds the FOH Mixing Desk

Noise Limit, the independent acoustic engineer will ask the sound technician to

reduce the level to comply with the SOPs. If the sound engineer complies and

reduces the level, no further action will be required.

3) If the LCeq,(15 min) sound pressure level at the FOH mixing desk exceeds the FOH Mixing

Desk Noise Limit in the 15-minute period the Event Manager will be notified that they

are non-compliant with the SOPs. At this point there is still the opportunity for the Event

Manager to take action to ensure the SOPs are adhered to for the remainder of the

event.

4) If the 15-minute average reading taken with the independent acoustic engineer

present exceeds the FOH Mixing Desk Limit three times during the event the bond will

be withheld. This is not limited to one stage/mixing desk, the non-compliance can

occur at any stage.

5) Additionally, if the LCeq,(15 min) FOH Mixing Desk Noise Limit is exceeded by 10 dB(C) on

any one occasion the bond will be immediately forfeited and no further opportunities

to keep the bond will apply.

6) In addition to the forfeiting of the bond, should the event continue to remain non-

compliant after they forfeit their bond, the EPA will be notified by Council.

Post Event

1) The bond may still be forfeited if after receiving the independent acoustic engineer’s

report it is identified that the FOH Mixing Desk Noise Limit at any stage was exceeded

for more than 33% of the total event duration.

2) If the event was non-compliant further action may also include action taken by the

EPA and Council rejecting any future event applications.

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16. Noise Monitoring Communication Flow Chart

At the Event

Noise levels exceeded above set criterion at the

mixing desk

If sound technicians don’t

comply by reducing levels or

the maximum level is

exceeded for 15 minutes

Independent Acoustic Engineer to notify sound

technician and ask them to reduce sound levels

Notify ACC event Consultant

and Event Manager to take

action

If sound engineer

complies and reduces

level no further action is

required

ACC Event Consultant to notify

Event Manager they are at risk

of losing noise bond.

If the level is exceeded a 4th

time the ACC Event Consultant

to notify the Event Manager the

bond has been forfeited

OR

If the LCeq,15 min FOH Mixing

Desk Noise Limit is exceeded by

10 dB(C) on any one occasion

the bond will be immediately

forfeited and no further

opportunities to keep the bond

will apply.

If noise level is exceeded on 2

more occasions at any

stage/mixing desk

If the event continues to

remain non-compliant

after they forfeit their

bond the EPA will be

notified by Council.

Further action could

include prosecution by

the EPA and Council

rejecting any future

event applications

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17. Consequences and penalties of non-compliance

Pre-event

Failures to provide the information requested or carry out any actions that are required under

the direction of this document or the Third Schedule of the Lease/Licence could result in the

event not gaining approval. A final signed copy of the Lease/Licence agreement will not be

granted until the ACC Events Team is satisfied that all pre-approval requirements have been

met. No event that requires a Lease or Licence can legally take place until it has been

issued. Compliance with the Noise Mitigation SOPs is an essential step in the approval

process for events that are required to address these SOPs.

During the event

Breaches of any conditions in these SOPs, including the agreed maximum sound levels, can

have serious consequences for the event. Whilst not limited to, this could include ACC

having recourse to a noise bond that has been paid, prosecution and financial penalties

imposed by the EPA and possible impediments to staging further events in the Park Lands.

18. EPA involvement

The EPA may attend an event to take noise measurements in the surrounding area. It may

also require entry to the site at any time during the event in order to carry out noise

monitoring, particularly if a number of complaints about actual or potential noise have been

received. The EPA may also require a copy of the complaints register either during or

following an event in order to assess the information gathered and any action taken as a

result of a complaint.

EPA authorised officers may approach event organisers to take action to reduce noise levels

should the EPA consider that noise levels at a noise-affected premises is unreasonable,

and/or that all reasonable and practicable measures have not been taken to minimise the

potential noise impact. The Environmental Protection Act provides authorised officers with

various regulatory tools to apply in such circumstances*.

*For further information on the regulatory tools available to the EPA, please refer to EPA Publication, Compliance

and enforcement: Regulatory options and tools (2009).

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Glossary

Acoustic terminology used in this document is described below:

A-weighted The A-weighting scale is designed to adjust the absolute sound

pressure levels based on the frequency content to correspond to

the subjective response of the human ear. Lower frequency noise is

negatively weighted by the A-weighting scale.

Bass music noise The low frequency content of music noise that is in the 31.5 Hz, 63 Hz

and 125 Hz octave bands. Can cause annoyance, particularly

when the low frequency content in the 31.5 Hz and 63 Hz octave

bands is the dominant part of the overall music noise at a location.

dB The decibel (dB) is a logarithmic unit of measurement used to

quantify sound pressure levels.

dB(A)

dB(C)

A-weighted sound pressure levels are expressed in units of dB(A).

C-weighted sound pressure levels are expressed in units of dB(C).

dB(Lin) Unweighted sound pressure levels are expressed in units of dB or

dB(Lin). This is used to express the lower frequency music noise levels

at the octave bands of 31.5 Hz, 63 Hz and 125 Hz as it provides a

better assessment of low frequency noise when the absolute level is

higher than in typical ambient noise situations.

Hz The Hertz (Hz) is the unit that quantifies the number of cycles per

second and refers to the frequency of a particular noise.

Leq,1min Equivalent continuous noise level measured over a period of one

minute and representing an approximate average of the noise level

over the period. One minute has been adopted to capture shorter

term increases in the noise level and to make measurements at

residential locations simpler.

Lmax The maximum noise level in a given measurement period.

Octave band The frequency spectrum of a noise is divided into discrete octave

bands, each described by the band’s centre frequency (e.g. 31.5

Hz or 1000 Hz).

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CONSULTATION LETTER WITH RESIDENTS & BUSINESSES

<PRINT ON LETTERHEAD IF AVAILABLE >

<ATTACH EVENT FLYER IF AVAILABLE>

<Insert Date>

Dear Residents & Businesses

I am writing to advise you of an outdoor event called <Insert Event Name> that will be taking

place in <Insert Location> on <Insert Day & Date>. This will be a <Insert Event Type> beginning

at <Insert Start Time> and finishing promptly at <Insert Finish Time>. A sound-check will be

conducted at <Insert Expected Sound-check Time>. Expected attendance at the event is

<Insert Expected Attendance>.

<Insert Blurb about the Event if Appropriate>

The event will be appropriately monitored both internally and externally by our security

company, and we expect minimal disturbance from our patrons. The event will strictly

adhere to Adelaide City Council (ACC) and Liquor Licensing requirements and noise levels

will be independently monitored throughout the event

If you have any queries in the lead-up to this event, or have any feedback for us during or

after the event, please don’t hesitate to contact me on the following:

Telephone: <Insert phone / mobile number>

Email: <Insert Email address>

Alternatively, at anytime you can contact the ACC Customer Centre on 8203 7203.

Further information about the event can be found under the What’s On section of the ACC

Website: www.cityofadelaide.com.au/whatson.

Yours sincerely

<Insert Name>

<Insert Company>

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COMPLAINT RECORDING TEMPLATE

Complaint One:

Time Received: .........................................................................................................................

Received From: .........................................................................................................................

Address: .....................................................................................................................................

Phone Number: ........................................................................................................................

Nature of Complaint: ...............................................................................................................

If Noise Complaint, noise level at time (in dB(A)): ...............................................................

Response from event organiser: .............................................................................................

.....................................................................................................................................................

ACC Event Organiser Notified: YES / NO

Complaint Two:

Time Received: .........................................................................................................................

Complaint Received From: .....................................................................................................

Address: .....................................................................................................................................

Phone Number: ........................................................................................................................

Nature of Complaint: ...............................................................................................................

If Noise Complaint, noise level at time (in dB(A)): ...............................................................

Response from event organiser: .............................................................................................

.....................................................................................................................................................

ACC Event Organiser Notified: YES / NO

Complaint Three:

Time Received: .........................................................................................................................

Complaint Received From: .....................................................................................................

Address: .....................................................................................................................................

Phone Number: ........................................................................................................................

Nature of Complaint: ...............................................................................................................

If Noise Complaint, noise level at time (in dB(A)): ...............................................................

Response from event organiser: .............................................................................................

.....................................................................................................................................................

ACC Event Organiser Notified: YES / NO

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Adelaide City Council – Noise Mitigation Standard Operating Procedures Page 14

BONYTHON PARK NOTIFICATION AREA

1

2

3

4

5

Sound Monitoring Locations

1. Corner Cawthorne Street & Smith Street

2. Corner Mills Terrace & Buxton Street

3. Corner Mills Terrace & Strangways Terrace

4. Calvary Hospital, Strangways Terrace,

5. Corner Strangways Terrace & Jeffcott Street

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ELDER PARK NOTIFICATION AREA

Sound Monitoring Locations

1. Corner Montefiore Hill & Jeffcott Street

2. Corner Pennington Terrace & King William Road

3. Corner Brougham Place & Mackinnon Parade

1

2

3

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Adelaide City Council – Noise Mitigation Standard Operating Procedures Page 16

RUNDLE & RYMILL PARK NOTIFICATION AREA

1

3

4

5

Sound Monitoring Locations

1. Corner College Road & Little King William Street

2. Corner Rundle Street & Dequetteville Terrace

3. Bus Stop: Flinders Street

4. Corner East Terrace & Bartels Road

5. Corner Rundle Street & East Terrace

6. Royal Adelaide Hospital, North Terrace

2

6

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MEMORIAL DRIVE & ADELAIDE OVAL NOTIFICATION AREA

Sound Monitoring Locations

1. Corner Pennington Terrace & Jeffcott Street

2. Corner Pennington Terrace & King William Road

3. Corner Brougham Place & Mackinnon Parade

1

2

3

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Adelaide City Council – Noise Mitigation Standard Operating Procedures Page 18

VEALE GARDENS NOTIFICATION AREA

Sound Monitoring Locations

1. Corner Sturt Street & Russell Street

2. Corner South Terrace & Wilcox Street

3. Corner South Terrace & Owen Street

4. Corner South Terrace & Symonds Place

2

3

4

1

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Adelaide City Council – Noise Mitigation Standard Operating Procedures Page 19

LIGHT SQUARE

1

2

Sound Monitoring Locations

1. Corner Morphett Street & Hindley Street

2. Corner Morphett Street & Waymouth Street