NEXT GENERATION WEB BASED BILLING SOLUTIONS

E-BILLERNext Generation Web Based Billing Solution

http://www.siplnet.com

Copyright © 2003 Swastik Infotech Pvt. Ltd.

eBillerNext Generation Web Based Billing Solution



NEXT GENERATION WEB BASED BILLING SOLUTIONSNEXT GENERATION WEB BASED BILLING SOLUTIONSeBillereBiller

IntroductionIntroduction







Multiple Plan

for

Multiple Level

Multiple Plan

for

Multiple Level

Multiple Report

with

Drill Down Facility

Multiple Report

with

Drill Down FacilityMulti Layer

Customer Billing

Hierarchy

Multi Layer

Customer Billing

Hierarchy

Multiple Invoice Format

with

Audit Trail Facility

Multiple Invoice Format

with

Audit Trail Facility

Multiple Billing Element

with

Sub-Level Billing

Multiple Billing Element

with

Sub-Level BillingQuery Builder

with

Export facility

Query Builder

with

Export facility

Multiple Site

with

Multiple Service

Portfolio

Multiple Site

with

Multiple Service

Portfolio

eBillereBiller







The Evolution of eBILLERThe Evolution of eBILLER

Co

mp

lexi

ty o

f B

usi

nes

s P

roce

ssC

om

ple

xity

of

Bu

sin

ess

Pro

cess

Time to Maturity of Business ProcessTime to Maturity of Business Process

20032003

On-Line Cash Transaction

Future Enhancement

Current Features

Multiple Plan Billing

20042004

Site Service Portfolio

Customer Hierarchy

Multiple Invoice Formats

Multiple Element level Billing

Web Based Contract Forms

20022002

Plan Based Billing

Design Own Plans




Back End Integration Server

Application Server Web Server

InternetInternet

SMS

CustomerUsage Data

SourceOnline Data

Source

Payment System

Marketing System

History Archive System PDA

Biller Data SourceFlat File

Legacy Biller

System Architecture

Voice Mail

FAX Interaction

Phone Interaction

PSTN Mobile




Usage Data

Application Data

Account Data

Customer Data

Add/Update Usage Data

Add/Update Usage Data

Add/Update

Application

Add/Update

Application

Add/Update A/C

Add/Update A/C

Add/Update

Customer Data

Add/Update

Customer Data

Bill Time to ClientBill Time to Client

Billing Data

Reviewing Edit BillingReviewing Edit Billing

Bill Provisioning

Data

Enter Client

Receiver

Enter Client

Receiver

Review/Edit Bill Provisions

Review/Edit Bill Provisions

Assign A/C to Customer Assign A/C to Customer

Assign usage to Application

Assign usage to Application

Assign Application to A/C

Assign Application to A/C

Payment/AdjustmentPayment/Adjustment

DiscountDiscount

CommitmentCommitment

Charge / TaxCharge / Tax

Data Flow Diagram

OAOTOn-Line Account

Observation Team

OAOTOn-Line Account

Observation Team







Portfolio Management

SITE• Add and design your Site on line.• Support multiple Service Portfolio.• Independent Billing & Reporting.• Provide visual diagram of Site.

CUSTOMER• Add and Manage Hierarchy Portfolio on line.• Support Customer - Account - Sub Account -

Application level Billing with up-gradation facility between any level and any site.

• Provide visual interface of Hierarchy.

PLAN• Multiple comprehensive variation of Plans.• Facility to Bill any plan across any site.• Support separate plans for separate levels.

Relocation Management

MOVE IT• Relocation Planning and Support.• Change Plan online.• Relocate Customer across site.• Relocate Account against Customers.• Relocate Application against Accounts.• Dead Account Movements

HISTORY• On Line Viewing of Historical Data.• On Line Viewing of Historical Usages.

DATABASES• Multiple Databases Architecture.• Separate Databases for Historical items.

Billing System

INVOICE• Generate Invoices Online.• Draft Invoice facility.• Multiple format for Invoices.• Audit trail facility.• Real Time Invoice Calculation facility.

ELEMENT, CHARGES & OTHERS• (Non) Recurring with sub-level billing• Multiple elements with sub element level• Multiple category with sub category• Multiple Contracts facility against any level.• Multiple Discount facility against any level.

CALL USAGE• Process usage Online• Back out Usage Online • Usage correction facility• View of actual call records

Features

CANNED REPORT• Site Independent Reports.• Drill Down facility on Reports.• Export Output in HTML, Printer Friendly, CSV,

Space, Excel and XML formats.

QUIERY BUILDER• Build custom reports online.• Support Join tables, Filter, Sorting and

Grouping conditions.• Export output in HTML, Printer Friendly, CSV,

Space, Excel and XML format.

GRAPHICAL USER INTERFACE• Provide Toolbars and Navigation bars on

Listing, Editing and Reporting sections.• Support viewing of all the fields and not

constrains on what on the List pages.

Reports & Others







Planning to Anticipate Future Requirements that are not Always Obvious

1. A well-established methodology for charting out and anticipating unpredictable yet critical future industry requirements.

1. A well-established methodology for charting out and anticipating unpredictable yet critical future industry requirements.

What?What?

1. The telecommunications industry is rapidly and fundamentally evolving.

2. Successful strategies must be fluid and proactive to meet the increasingly difficult requirements of current and future businesses.

1. Anticipate a wide range of future “requirements”.2. Understand strategic implications of different scenarios.

Why?Why?

How?How?




Challenges

Cultural and Communication Issues

Difficulty Determining Customer Objective

Difficulty Differentiating Customer Operations

Legal and Contractual Issues

Lack of Customer Internal Documents







GuaranteedCost Reduction

GuaranteedService Levels

& Customer

Satisfaction

BusinessGoals &Strategy

Val

ue

Val

ue

Bottom Line Impact

Increased Performance

Strategic Focus

CapitalAvoidance

Value Proposition







Benefits of Outsourcing to us extend beyond Cost Savings

Lower costLower cost

Better Performance

Better Performance

Better QualityBetter Quality

Faster Turnaround

Faster Turnaround

Revenue Enhancement

Revenue Enhancement

“ We Came In For Cost... Stayed On For Quality” - American Express“ We Came In For Cost... Stayed On For Quality” - American Express

Net savings of 30-40% for most services

Productivity increases of 30% • Access to better talent, higher employee satisfaction

Reduced error rates of 60% in accounting

~ 30% reduction in time for trial• Backlog reduction of 50% in transaction processing

Collections uplift of 10-15% in billing• Better follow up

11







Thank you

Presented by:

Alok TibrewalSwastik Infotech Pvt. Ltd.

Cost + Quality + Reliability + Flexibility + Time Are Values of the Customer

Committed truly to the Customer Values

Any Time: +91-33-9830320582 / +91-33-32746634Phone: +91-33-2239-5905 / +91-33-2233-6634Fax: +91-33-2231-9858E-mail: [email protected]: www.siplnet.com www.e-Biller.com