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Next-Gen Voice Self-Services. Michael Codini Chief Technology Officer. Company Overview. VoiceObjects – all business is vocal. Founded in 2001 Offices in USA , Germany , and the UK - PowerPoint PPT Presentation
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2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Next-GenVoice Self-Services
Michael Codini
Chief Technology Officer
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Company Overview
VoiceObjects – all business is vocal
– Founded in 2001
– Offices in USA, Germany, and the UK
– Provider of server-based technology for Voice Application Management Systems (VAMS), integrated development environments, and analytical tools
– VoiceObjects is setting new standards for Managed Voice Services to ensure highest quality, reliability and best performance
– Product: VoiceObjects X5 Version 5.2
– Strong partnerships with Alcatel, Genesys, IBM,NextiraOne, Nuance, SAP and Softlab
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Market Momentum– eBay & Skype
Created noise w/ a $4 billion aquisition and predict free phone calls on the horizon of a few years
– TellmeOperates the world’s largest Voice Application Network with great success
– GoogleHas hired various voice industry leaders form Nuance, Microsoft and SAP
– IVR IndustryAcquisitions - rapid shift from legacy IVRs to open standards - new players
– W3C Standardization3rd generation of VoiceXML and related standards are on it’s way
– MicrosoftContinues to push Microsoft Speech Server based on their own standards
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Web vs. Voice
According to Gartner Group
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Cutomer Satisfaction
According to Harris Interactive
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Customer Satisfaction on the Web– Examples: eBay, Amazon, and Yahoo
– User Centric Approach
– 1-to-1 Communication
– Preference Management
– Profiling
– Collaborative Filtering
– Permission-based Marketing
– Web Traffic & Trend Analysis
– Continous Service Adjustments
– Personalized and CRM-driven Services
Drivers forNext-Gen
VoiceSelf-Services
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Elements of Web PersonalizationBasic Personalization
Requires Server Approach
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
VoiceObjects X5 PlatformVoiceObjects is bringing to the telephone network the same concepts
and breakthroughs that made Internet services great
Lifecycle Management
Service Creation
Backend Integration
Service Deloyment
Admin MonitoringReporting
Server Centric Architecture
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Enterprise: Voice Banking Portal
PostbankPostbank
Field ServiceField ServiceDirect SalesDirect SalesIndoor ServiceIndoor Service
Voice BankingVoice Banking
Online BankingOnline Banking
Direct MailDirect Mail
Self-Service Automation of Self-Service Automation of 80%80%
■ 6 Locations6 Locations
■ 870 Employees870 Employees
■ 26M calls fully automated26M calls fully automated
■ 6M calls handled by agents6M calls handled by agents
Call CenterCall Center
– 12M Clients
– 2.5M Phone Users
– 150K Calls a Day
– 200K at Peak
– 32M Calls a Year
– 80% Aútomation
Voice is a strategic
customer contact channel
at Postbank
Postbank strives for the number one positionin phone banking
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Telco: Managed Service Environment
Voice Web Portal
Voice AppServer
T-ComCustomer
Legacy
T-Com IN
T-Com replicates the biz model of Tellme with anIN based managed service environment
– Broad Voice Application Spectrum
– Simple Pre-Qualification
– Various Standard Apps
– Custom Enterprise Apps
– Open Standards (VoiceXML)
– State of the Art ASR & TTS
– Optimized Call Routing
– Seamless CTI Integration
– Remote Admin in Real-Time
– Integrated Monitoring & Reporting
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
OEM: Voice Enablement of AppsSAP integrates the VoiceObjects Server technology
seamless into the SAP NetWeaver Platform
SAP NetWeaver AS
– HR
– CRM
– Insurance/Finance
– Manufacturing
– Retail
– etc.
– Benefits Enrollment
– Travel Expense
– Claim Handling
– Order Status
– Account Status
– etc.
Industry SolutionsVoice Self-Services
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Vision & Mission
Mission
– The mission of VoiceObjects is to provide industry leading technology enabling enterprises and service providers to seamlessly create and operate automated voice services.
– Being the competence center for key industry partners to sell successful voice solutions today, VoiceObjects is committed setting new standards to innovate tomorrow’s vocal business.
To become theTo become the global market leaderglobal market leader inin Voice Application Management SystemsVoice Application Management Systems to to
enableenable automatedautomated vocal businessvocal business for for all industriesall industries
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Expansion of Convenience & Reach
Service/ApplicationConvenience
User Reach
Voice & Multimodal Applications The phone can be more than it is today!
Internet & Mobile Applications
Client / ServerApplications
& Others
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Voice Applications – Without Limits
Banking Applications
Application Servers
E-Government
Web Applications
E-Commerce
Travel Expense
Call Center Applications
Media Data
Data Networks
InteractionInteraction
EntertainmentEntertainment
TransactionTransaction
ConvenienceConvenience
InformationInformation
Voice Services for Millions
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
VoiceObjects …
Questions & Answers?!
2005 TeleSoft Partners Annual Venture Capital EcoSystem Meeting
Email: [email protected]
EMEA Headquarters
VoiceObjects AG
Friedrich-Ebert-StrasseBuilding 27/10
51429 Bergisch Gladbach
Phone +49 (2204) 845-100Fax +49 (2204) 845-101
US Headquarters
VoiceObjects Inc.
1450 Fashion Island Blvd.Suite 610
San Mateo, CA 94404
Phone (650) 358 2500Fax (650) 358 2501
This document and its content is confidential and was created for the sole use of the intended audience. It is not complete unless supported by the underlying analyses and oral presentation of VoiceObjects AG. It may not be reproduced, disclosed or passed on to third parties except with the explicit prior consent of VoiceObjects AG.
