Next Gen CRM

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Next Gen CRM. Dick Wolf September, 2012. Command Skills. Role Model Performance. Command Skills. Briefings Outlines Plans & Differences Allocates Tasks Seeks Input Checks Understanding. Situational Awareness Thorough Pre-Flight Preparation Stays Ahead & Updates Plans - PowerPoint PPT Presentation

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  • Command Skills

    Role Model Performance

  • Command SkillsBriefings

    Outlines Plans & DifferencesAllocates TasksSeeks InputChecks Understanding

    Teamwork

    Balances Rank AuthorityFlexible & Shows RespectActively Monitors & SupportsThinks Independently

    Communication

    Shares Information & IdeasActively ListensAssertive When RequiredAdmits Mistakes & DoubtsWorkload

    Recognizes a High WorkloadTakes or Makes TimeDeals With Overload & PrioritizesAvoids Distractions & DistractingDecisions

    Identifies Problems & IssuesInvolves Others If NeededEvaluates the OutcomeUses Structure In New SituationsProfessional Style

    Relaxed and Professional ToneAspires to High PerformanceConscientious and FlexibleSelf-Aware and Seeks FeedbackAircraft Handling

    Safe/Efficient/ComfortableAutomatic/Manual FlightNon-Normals/EmergenciesThreat & Error ManagementApplied Knowledge

    Technical and OperationalUse of ChecklistsSOPs/PoliciesCommercial/Customer AwarenessSituational Awareness

    Thorough Pre-Flight PreparationStays Ahead & Updates PlansMakes Contingency PlansKeeps a Broad Perspective

  • Command Skills

  • Command Skills

    Teaching Briefing SkillstoEnhance Situational Awareness

  • Example FRA Brief

    P1: Im looking at Chart 13-1 Apr 07 VOR 07L date April 07. MSA is 4300 expecting radar from TAUNUS to pick up the inbound course 072 FFM. Descent begins at 15.5 DME we have DME height checks down to minima of 830 + 50 and 1200m RVR required. Missed approach is climb straight ahead to 10 DME or 5000 and left turn back to TAUNUS VOR. We know the runway is long, good lighting and we can take a high speed turn. For nav well have the VOR and the NDBs. Any questions?P2: No questionsCommand Skills

  • Disturbing Facts

    50% of accidents occur on Approach and Landing75% of those are on NPAMost occur on the centre-lineMost are following a 3 degree slopeCommand Skills

  • Command SkillsDisturbing Facts

  • Disturbing FactsCommand Skills

  • Command SkillsDisturbing Facts

    50% of accidents occur on Approach and Landing75% of those are on NPAMost occur on the centre-lineMost are following a 3 degree slopeMost are un-briefed or briefed like an ILS!!

  • Command SkillsA Question

    What are the differences between an ILS and a NPA? Different Modes High workload More risk Maybe offset Maybe off centerline when we break cloud visual maneuver required Pilot interprets tracking Pilot interprets glidepath more communication required between pilots Significance of DME tuning / position Minima different (significance of visibility) Possibly non radar environment / less approach lighting Different configurations Increase likelihood of GA / Diversion 500 GPWS call gets in the way of minima calls - causing confusion Navaid selection

  • Command SkillsConclusions

    When it comes to briefings in order to enhance the awareness of our situation:

    What can we consider as Standard?What are the Differences?What is the Plan?

  • Command Skills

  • Command Skills

    Workload

    Practical Pilot Skills

  • Command Skills

  • Command SkillsKey Question for Pilots:

    What does overload look like?Can it be measured?

  • Command SkillsRecognizing Overload

    What should the checklist say?Why havent we written one?

  • Command SkillsKey Messages Pilot Expressions

    Hang on a minute

  • Command SkillsSituational Awareness

  • Command SkillsPrevious CRM Training

    Problem:80% of accidents involve a loss of SASolution?Make sure you dont lose it!DefinitionsThe accurate perception of the factors and conditions that affect an aircraft and its flightWhere we are in space and time and what is going on around us

  • Command SkillsObserving SA Skills

    How to ascertain (and maintain) SA level

  • Command SkillsResearch Findings

    What good pilots do:Project ahead / Anticipate / Contingency planRoutinely demonstrate self-checkingBriefings, Briefings, BriefingTherefore, they . . . Are aware of their workloadKnow when workload is highKnow when SA is low

  • Command Skills

    Situational Awareness, like money, is hard to get but is easy to lose

  • Command SkillsBriefings

    Outlines Plans & DifferencesAllocates TasksSeeks InputChecks Understanding

    Teamwork

    Balances Rank AuthorityFlexible & Shows RespectActively Monitors & SupportsThinks Independently

    Communication

    Shares Information & IdeasActively ListensAssertive When RequiredAdmits Mistakes & DoubtsWorkload

    Recognizes a High WorkloadTakes or Makes TimeDeals With Overload & PrioritizesAvoids Distractions & DistractingDecisions

    Identifies Problems & IssuesInvolves Others If NeededEvaluates the OutcomeUses Structure In New SituationsProfessional Style

    Relaxed and Professional ToneAspires to High PerformanceConscientious and FlexibleSelf-Aware and Seeks FeedbackAircraft Handling

    Safe/Efficient/ComfortableAutomatic/Manual FlightNon-Normals/EmergenciesThreat & Error ManagementApplied Knowledge

    Technical and OperationalUse of ChecklistsSOPs/PoliciesCommercial/Customer AwarenessSituational Awareness

    Thorough Pre-Flight PreparationStays Ahead & Updates PlansMakes Contingency PlansKeeps a Broad Perspective